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Technical Sales Manager
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Overview
Job Description
Position Objective:
Provide exceptional technical sales and service to customers in bakery operations. Support customer needs in bakery formulas, baking ingredients, bakery processes and manufacturing equipment.
Key Result Areas:
Performance Standards
Technical Sales
- Strengthen and maintain existing customer relationships.
- Identify and introduce new products to achieve targeted growth.
- Analyze sales reports monthly and take appropriate action.
- Awareness of customer pricing and terms and conditions.
- Work closely with DSM's to identify new business opportunities and support customer base with technical sales expertise.
- Establish appropriate visit frequency with current customer base.
- Promote Company image.
Reporting
- Develop and achieve sales expense budgets to analyze monthly and take appropriate action.
- Timely T&E management required
- Ongoing utilization reports including:
- Activity and Service reports
- Complete sales forecasts, as required
- Tracking customer ingredient usage
- Significant market share changes
- Track competitive market and industry activity
Customer Satisfaction
- Respond to customer requests in a professional and timely manner.
- Proactively seek out potential customer opportunities and develop action plans to resolve concerns or issues in a timely manner.
- Provide completed service reports for customers and sales team for all service provided to a customer in a timely manner.
- Collaborate with the Client Service team to support all customer requirements.
Professional Skills Enhancement
- Obtain and enhance sales training annually in at least one of the following areas: product knowledge (AIB or company product seminar, technical bulletins), selling skills, personnel management, computer skills or regulatory compliance.
- Excellent communication, presentation, writing and interpersonal skills.
Human Resources
- Comply with all HR policies and procedures.
- Comply with relevant employment laws.
Other
- Attend workshops and courses that can improve job performance.
- Other duties as assigned.
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