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Client Care Coordinator (Neurology / Oncology)

Pieper Memorial Veterinary Center | Middletown, CT

OPPORTUNITY HIGHLIGHTS

Pay: $21.00-$25.00/hour (based on experience)

Schedule: Full-Time

Anticipated Schedule: Tuesday-Friday 9:00am-6:00pm, Saturday 8:00am-12:00pm

Holiday Requirement: Shared holiday rotation required

Training Opportunity: For the right candidate, a start date prior to December may be available to allow for training and onboarding.

BENEFITS

Health • Dental • Vision • Safe Harbor 401(k) with Strong Employer Match and Immediate Vesting • Paid Time Off • Paid Holidays • Continuing Education Opportunities • Annual Uniform Allowance • Up to 75% Employee Pet Care Discount • Mental Health Focused Services • Career Growth & Advancement Opportunities • Team Events • & MORE!

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you someone who enjoys helping people, staying organized, and being an important part of a collaborative healthcare team?

Pieper Memorial Veterinary Center, a VECCS Level I Certified specialty and emergency hospital in Middletown, CT, is seeking a compassionate and organized Client Care Coordinator to support our Neurology and Oncology Departments.

This unique split position provides the opportunity to work alongside two specialty services that care for patients with complex medical conditions while supporting clients through every step of their pet's care journey.

As a Client Care Coordinator, you will serve as a key connection between our specialists, technicians, and clients by helping coordinate appointments, manage communication, provide exceptional service, and ensure a smooth experience for patients and their families.

At Pieper, collaboration is at the heart of everything we do. Our specialists in Emergency & Critical Care, Internal Medicine, Neurology, Radiology, Surgery, Oncology, and Exotics work together to provide exceptional patient care in a supportive, team-focused environment where learning and growth are encouraged.

Learn More About Us: https://pieperveterinary.com

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Client Relationships

• Build trusted relationships with clients throughout their pet's treatment journey
• Help families feel informed, supported, and cared for during important moments
• Create a positive and compassionate client experience

Collaborative Specialty Environment

• Work closely with Neurology and Oncology specialists and support teams
• Be part of a culture that values teamwork, communication, and mutual respect
• Play an important role in delivering exceptional patient care

Growth & Development

• Gain exposure to two specialty departments
• Learn advanced specialty care workflows and processes
• Explore future growth opportunities within Pieper Veterinary

REQUIRED QUALIFICATIONS

• Previous customer service experience required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain professional and compassionate in emotionally sensitive situations
• Strong attention to detail and accuracy
• Ability to work both independently and collaboratively
• Comfortable working with scheduling systems, medical records, and administrative responsibilities
• Commitment to providing exceptional client service

PREFERRED QUALIFICATIONS

• Previous veterinary experience
• Specialty or emergency veterinary experience
• Experience with EzyVet and/or SmartFlow
• Experience working in a healthcare or specialty setting
• Passion for learning and professional development

LET'S TALK!

We know that considering a new opportunity is a big decision, and we're committed to making the process comfortable and confidential.

Whether you're actively searching or simply curious about what a career with Pieper could look like, we'd love to connect. Apply today and let's start a conversation about your experience, career goals, and what you're looking for in your next role.

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.