Web Communications And Services Specialist
Yale UniversityNew Haven, CT
$68,000 - $120,500 / year
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Salary Range $68,000.00 - $120,500.00 Overview The Web Services Specialist will use previous experience and knowledge of web publishing, usability, analytics, user testing, systems, data, and relationship management to help to execute the details, strategy, output, and support of new and ongoing web projects for the school of medicine community. This role will work to increase the reputation and awareness of YSM among the general public, peer institutions, the media, and existing and potential patients, faculty, staff, and donors. The position is part of a team that will focus to enhance web and digital communications at the school of medicine by assessing client goals, making decisions using expertise in usability, accessibility, and content layout to publish the content, establishing metrics to determine success, and providing ongoing refinement and support. Using a combination of independent thinking and consultation with team colleagues, this position will be essential to elevating the school's web and digital communications by providing expertise to determine how best to publish and support content. As part of the web services team, this position will help design and implement industry-leading practices for usability and content to best represent the school. In addition, through user testing and client feedback, it will make recommendations for website and system improvements to the Director of Web Services. Finally, it will work to assess the effectiveness of the support systems and materials clients use to publish information through the school's dynamic content management system (Beatrix), researching, suggesting and implementing improvements as appropriate. Required Skills and Abilities Superior oral and written communication skills. Proven ability to communicate compelling and concise analysis to team members, leadership, and end users. Ability to provide translational support to internal teams within the Office of Communications and end users pertaining to system upgrades and general usability. Demonstrated ability to work in a collaborative team environment. Desire to work collaboratively, in an open, friendly manner. Must be organized, detail-oriented and resourceful. Stellar interpersonal and problem-solving skills, and outstanding record of relationship management. Proven and vested interest in service-oriented work. Demonstrated ability to exercise independent judgment, initiating and completing tasks with minimal supervision. Demonstrated ability to identify and solve complex problems with multiple stakeholders. Experience managing daily deadlines with long-term projects; must be able to prioritize assignments. Ability to deliver against a defined set of metrics and key performance indicators (KPI). A deep understanding of data and analytics as used on for all school web communications, mobile and key social platforms, pertaining to web user interface (UI) and user experience (UX), content tagging, the vended medical taxonomy, downstream impact of internal algorithms. A deep understanding of web structure, web best practices, web usability, and fluency with online technology, specifically web content management systems. A high-level understanding of complex and abstract technical concepts, and familiarity with the intricacies of multiple development processes. Experience with digital publishing, analytics, and at least one content management system, along with relevant software applications (Microsoft Office Suite) pertinent to online publishing. Knowledge/experience with computers and relevant software applications pertinent to online publishing. Experience with and willingness to use collaboration software and a proven ability to self-motivate in an office or work-from-home environment. Must be willing and able to work occasional off-hours on nights and weekends, as deadlines, special events or crises occur. Preferred Skills and Abilities 1.Preexisting familiarity with WCAG2.0 Accessibility Guidelines. 2.Expertise in multiple content management systems, web user interface (UI) and user experience (UX), metadata, and have a thorough understanding of taxonomies and downstream impact of internal algorithms. 3.Experience with hands-on end-user support. Principal Responsibilities Independently and with broad latitude in judgment maintains daily interactions with all levels of faculty, staff, and other clients and stakeholders across YSM to manage the YSM Web Editing Service. 2. Provide some task management of student staff working on web editing and data projects. 3. For new and ongoing web, system, and data projects supporting the Yale School of Medicine Office of Communications, the Business Systems Analyst will be responsible for leading research, analysis, recommendations, implementation, testing, and training for these projects that will either be implemented across the Yale School of Medicine web systems or within the Office of Communications. The Business Systems Analyst: a. Independently researches solutions to develop thorough business case and end user support analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (e.g., outsourcing, process improvements, and technology solutions). b. Provides compelling and concise analysis to enable relevant teams to make well informed decisions regarding options for problem resolution and opportunity realization. c. Independently reviews system capabilities, workflow, and scheduling limitations to determine if requests are possible within existing resources and constraints, and if changes or new systems meet the needs of the end user. Provides solutions and recommends improvement opportunities. d. Works collaboratively with respective process owners and using the business analytics, independently prepares the business case and project charter that clarifies the project scope, requirements, measurable outcomes, and project deliverables. e. Works with internal staff, management, clients, and external vendors to implement and test changes and new systems, providing smooth communication across teams and regular updates to manage expectations. f. Is responsible for archiving or creating documentation for new systems. g. Designs, plans, communicates and executes training plans for optimal results. May perform other duties as assigned. Required Education and Experience Bachelor's Degree in business, technology or related field and four years of related work experience in analysis of business needs and development of related business systems or an equivalent combination of education and experience. Job Posting Date 01/14/2026 Job Category Professional Bargaining Unit NON Compensation Grade Administration & Operations Compensation Grade Profile Supervisor; Senior Associate (P5) Time Type Full time Duration Type Staff Work Model Hybrid Location 50 Division Street, New Haven, Connecticut Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.
Posted 3 weeks ago