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Director, Faculty Practice Nursing Operations

Albany, NY

The Director of Faculty Practice Nursing Operations coordinates, plans, directs, implements and manages nursing caregivers in the delivery of patient care at the faculty practice sites, including the Float Pool.

Responsible for direct patient care provided by the nursing staff in the outpatient practice settings. The Director assures that competent, compassionate patient care is uniformly provided to customers including referring providers, and patients in the ambulatory and community settings.

The Director develops, implements, and evaluates policies, programs and services consistent with the system mission and the Practice's vision and philosophy. They provide direction and support to practice-based leadership, and collaborates with other service and department leaders toward attainment of short and long-term goals and objectives.

As a member of the nursing executive management team, the Director participates in the efficient and effective management of the department of nursing, and the development of its strategic plan.

Essential Duties and Responsibilities:

Strategic and Operational Planning

• Develops and achieves annual nursing and clinical operations goals that support Faculty Practice strategic priorities, including patient access, care quality, workforce optimization, and practice growth. departmental goals and assigned organizational objectives, which support the system goals and mission statement.

• Assists in the development of evidence-based clinical and operational goals and works collaboratively with the department chairs and practice administrators to align nursing strategy with Faculty Practice performance objectives.

• Facilitates nursing and clinical workflow across Faculty Practice sites to achieve organizational goals related to patient throughput, access, safety, and care team effectiveness.

• Participates in identification of indicators to measure accomplishments of strategic plan

• Partners with practice administration to identify and monitor key performance indicators (KPIs) related to ambulatory nursing operations, including staffing effectiveness, clinical quality, patient experience, and access metrics.

• Provides nursing leadership in the development and implementation of long-range ambulatory clinical policies, care delivery models, and workforce strategies that support Faculty Practice growth and evolving care models.

• Ensures nursing and clinical operations across Faculty Practice sites align with regulatory, accreditation, and scope of practice standards applicable to ambulatory care settings.

Planning and Program Management

• Provides administrative direction and coordination in the formulation, interpretation and administration of current policies, procedures, and programs.

• Evaluates program outcomes and makes modifications as needed.

• Analyzes policy decisions to determine short and long-term financial and organizational implications and prepares related reports reflecting recommendations.

• Maintains all policies, procedures, and systems in compliance with regulatory standards

• Supports implementation of new clinical programs, service line expansions, and practice acquisitions by aligning nursing workflows, staffing plans, and competency development with operational needs

Operational Management

• Responsible for the day-to-day clinical operations across Faculty Practice sites, ensuring effective care team workflows, appropriate staffing alignment, and safe, efficient patient care delivery in the ambulatory setting.

• Monitors and reviews the work of clinical personnel to ensure meeting Faculty Practice goals.

• Demonstrates effective leadership techniques as indicated by high productivity.

• Responds to changes in work efficiently and effectively.

• Support implementation and utilization of clinical nursing research.

• Evaluate program/student placement effectiveness on an ongoing basis.

• Educate and market the roles and responsibilities of nursing to a variety of audiences in the lay and professional community

• Collaborates with practice administration to design and refine staffing models, role optimization, and care team structures that support patient volume, clinic throughput, and access goals.

• Partners with practice administration and physician leadership to identify workflow barriers and lead process improvement initiatives that enhance efficiency, patient experience, and team effectiveness in the ambulatory setting.

Financial Management

• Participates as needed/requested in contributing to the operating and capital departmental budgets by analyzing program needs, considering resources necessary for patient care and developing plans on both a short and long-term basis.

• Supports the budgets and all accounts in a fiscally prudent, responsible and cost effective manner, and within the approved budget.

• Prepares operational and analytical reports that identify trends, opportunities and problems and suggests solutions as requested

• Maintains and monitors operating statistics for the department/programs adjusting staffing, supplies, or capital expenditures to activity status.

Human Resource Management

• Selects qualified and quality personnel.

• Mentors, counsels, and disciplines staff to ensure quality of work and adherence to institutional policies and procedures, while engaging in and advocating for succession planning for nurse leaders.

• Establishes standards for all department personnel by having criteria-based job descriptions.

• Conducts review of appropriate personnel to ensure current required license, certification, or registration is maintained as evidenced by meeting all minimum job qualifications and lack of valid citations.

• Establishes work schedules and assignments in conformance with current federal, state, local wage and hour laws, and hospital policies.

• Provides effective distribution and utilization of personnel based on department needs by collecting and analyzing data to determine changing departmental trends.

• Provides for in-service and continuing education needs for all personnel in the Faculty Practice.

• Hospital Wide Leadership

• Provide direction and act as a mentor in assisting direct reports to succeed.

• Be accountable for self-development and keep current on clinical, leadership, education and healthcare topics.

• Participates in, or leads as directed, various system committees, meeting established objectives.

• Actively participates in and supports system-wide functions and activities to promote the organization.

• Conducts regular rounds and staff meetings with employees.

• Ensures confidentiality of all patients and system information is maintained by staff according to established procedure.

Patient Safety

• Monitor the compliance of professional, regulatory and governmental standards and maintain liaison with administration, quality, and risk management on regulatory agency investigations pertinent to the nursing organization.

• Formulates, implements, and monitors the departmental safety program. Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.

• Assures all mandatory safety training is accomplished as evidenced by training records.

• Conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports.

• Attends all mandatory in-service education.

• Is aware of and compliant with all system and ambulatory care regulatory agency safety goals and objectives.

Qualifications:

• Bachelor's Degree in Nursing (BSN) is required

• Master's Degree in Nursing (MSN) is preferred

• NYS RN (Registered Nurse) licensure is required upon hire

• Minimum of 7 years of experience in nursing, involving ambulatory care is required

• Demonstrated progressive management experience, minimum of 3 years of management experience is required

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.