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Director, Insurance Learning and Development
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Overview
Job Description
Who Thrives at Virtus:
- Embody the Virtus Core Values — Better Tomorrow, Fearless Pursuit, One Virtus.
- Are energized by developing talent and enabling others to succeed.
- Possess broad and deep technical expertise in P&C insurance fundamentals.
- Are a disciplined operator who values structure, consistency, quality, and measurable results.
- Communicate with clarity, conviction, and executive polish.
- Want to help shape how Virtus trains, grows, and develops its future leaders.
Key Responsibilities:
- 1.Curriculum Architecture & Development
- Build structured P&C curriculum covering technical, functional, operational, and professional competencies.
- Develop role based learning paths for Account Executives, Account Managers, and Client Account Specialists.
- Create a scalable training model aligned with Virtus workflows, systems, and service standards.
- Lead future expansion into Benefits training with additional resources.
- Facilitate in person, virtual, and hybrid training programs.
- Deliver sessions on coverage fundamentals, renewal execution, marketing workflows, client communication, and service excellence.
- Coach emerging talent through scenario based learning and skills reinforcement.
- Obtain and maintain Kansas & Missouri continuing education provider status for Virtus.
- Design continuing education eligible courses and manage approvals, attendance tracking, and compliance documentation.
- Ensure training programs satisfy regulatory and licensing requirements across jurisdictions.
- Build a standardized 90 day onboarding program for all P&C client facing roles.
- Reduce time to productivity through structured learning, assessments, and milestone tracking.
- Establish KPIs to measure training effectiveness, competency development, and overall business impact.
- Use assessments, feedback, and performance data to improve curriculum and identify skill gaps.
- Present insights and recommendations to Executive Leadership.
- Partner closely with Client Success, Practice Leaders, Producers, and Operations to ensure training aligns with workflows, systems, and service expectations.
- Support adoption of new systems, tools, and processes through structured training.
- Regularly update curriculum as markets, regulations, and carrier requirements evolve.
- Stay informed on industry trends, emerging risks, and best practices in insurance education.
- Foster a culture of learning, accountability, and continuous improvement across the organization.
Qualifications:
- 8–10 years of experience in commercial insurance, with strong P&C expertise.
- Demonstrated proficiency in coverage, placement, servicing, workflow design, and technical fundamentals.
- Experience in curriculum design, training facilitation, or professional development.
- Strong familiarity with state continuing education requirements.
- Strong proficiency with Microsoft 365, systems training, and agency management workflows.
- Active Property & Casualty license required.
- CPCU, CIC, or equivalent designation strongly preferred.
Automate your job search with Sonara.
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