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Job Announcement: HR2025:111 Position Title: Enterprise Systems Administrator-Health (On-site not a remote position) Advertising: PubliclyDepartment: Information TechnologyDivision: Tribal Chair/Tribal CouncilImmediate Supervisor: Enterprise Systems Services ManagerDepartment Director: Chief Information Officer (CIO)Employment Status: ExemptPosition Type: Regular Full–TimeMandatory Reporter: NoBackground Check Required: Yes (data-sensitive) Opening Date: Thursday, October 2, 2025Closing Date: Open Until FilledPreference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future. If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey. Overview We are looking for motivated professionals who thrive on flexibility, take ownership through accountability, and are driven by a passion for innovation. In this role, you will have the opportunity to contribute your expertise, adapt to evolving challenges, and deliver impactful results that support our mission and goals. By fostering creative solutions and embracing new opportunities, you will play a key role in shaping a dynamic and forward-thinking environment. Primary Objectives The Enterprise Systems Administrator-Health is a professional staff member responsible for serving as the subject matter expert (SME) for all software applications used in Tribal health operations, including RPMS, Dentrix, ScriptPro, Cerner, and others. This position is responsible for the ongoing support, optimization, and alignment of clinical applications with user needs, while also ensuring compliance with organizational IT standards and practices. The role includes direct supervision of Health IT Support Services Technicians assigned to the clinic, serving as the bridge between end users, third-party vendors, and the broader IT department. This position does not perform network engineering, server administration, or enterprise-wide infrastructure support, which are handled by IT Engineering Services. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned.Professional Staff of the Poarch Creek Indians will consistently demonstrate the abilities to influence, innovate, flex their style, and problem solve along with a strong commitment to embodying the core values of the Poarch Creek Indians, which include Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty. Essential Functions Serves as the primary application administrator and subject matter expert (SME) for all health clinic software platforms, including RPMS, Dentrix, ScriptPro, Cerner, and all other systems deployed within the clinical environment. Supervises and supports IT Support Services Technicians assigned to the clinic, including making daily work assignments, coordinating schedules, mentoring staff, and overseeing service quality. This supervision is performed in conjunction with the IT Support Services Manager, who retains formal management responsibility. Coordinates application updates, patches, and configuration changes with software vendors, Indian Health Services (IHS), and internal IT teams to maintain system reliability and performance. Provides direct end-user training on clinical application features, workflows, and tools; develop documentation and job aids; and facilitate vendor-led instruction sessions as needed. Troubleshoots, documents, and resolves application-related issues through collaboration with vendors, IHS support personnel, and internal teams. Manages user roles, security permissions, and access controls for all supported systems in alignment with HIPAA, organizational policies, and IT security standards. Maintains and updates system documentation, workflow diagrams, and standard operating procedures (SOPs) to ensure continuity of knowledge and regulatory compliance. Participates in disaster recovery planning and testing for clinic application systems in coordination with the IT Security and Engineering Services teams. Collaborates with IT Development staff to support clinic-specific reporting and dashboard requests, including data sourcing, formatting, and delivery. Works closely with the Enterprise Systems Services team and Engineering Services team to identify opportunities for process automation, systems integration, and performance improvements. Provides supplemental coordination with the IT Support Services team in cases where additional technical support is required at the clinic. Represents the IT Department in Health & Human Services meetings and other forums related to clinical applications and technology support. Performs other duties as assigned by the appropriate person. Job Requirements Bachelor’s degree in Information Technology, Health Informatics, or a related field. A combination of verifiable education and experience equivalent to an additional four (4) years beyond the required experience may be considered in lieu of a degree, at the hiring team's discretion. Certified Associate in Healthcare Information and Management Systems (CAHIMS) required. Requires verifiable experience supporting clinical information systems in a healthcare environment. Preference will be given to candidates with experience working in Native American clinical facilities. Must have verifiable hands-on experience with both the RPMS (Resource and Patient Management System) and Cerner platforms. Familiarity with Dentrix and ScriptPro is desirable but not required. Ability to work odd and irregular hours, as needed. Must successfully pass the required criminal and character background check. Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines. Ability to travel and participate in required training, leadership development, and other events. Ability to perform all duties and responsibilities of this position adequately and successfully. Core Competencies Required Demonstrated expertise in managing and supporting clinical software platforms, including RPMS and Cerner, within a healthcare environment. Strong working knowledge of HIPAA compliance standards, including role-based access control, security permissions, and audit practices. Skilled in troubleshooting and resolving application issues across a multi-vendor ecosystem, including coordination with IHS and third-party support teams. Capable of supervising day-to-day tasks of technical support staff, including scheduling, assigning work, and mentoring in collaboration with IT Support Services leadership. Ability to train clinical staff on software features, workflows, and reporting tools in both one-on-one and group settings. Proficient in documenting workflows, procedures, and system configurations for operational continuity and regulatory compliance. Effective in collaborating with software developers, systems engineers, and support technicians to identify and implement system improvements and automations. Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users and build trust with clinical teams. Highly organized and detail-oriented, with the ability to manage multiple priorities and maintain accurate records. Self-directed and adaptable, capable of working independently in a dynamic, patient-facing environment. Committed to upholding the values of the Poarch Band of Creek Indians, including accountability, respect, cultural sensitivity, and service to the community. Proactively seeks opportunities to improve processes, practice, and policy. Adapts their style to suite the situation and audience. Can read the room and act accordingly. Ability to identify root causes and easily overcomes obstacles. Must be people oriented, relate well to people from diverse backgrounds, and possess respect for others. Serve as a role model. Must possess character that earns the confidence of program participants, aspire to your highest self, and serve as a cultural ambassador to others. Compensation and Benefits The starting pay will depend on factors such as experience level and skillset. Voluntary full-time benefit offerings include the following - medical, dental, vision, and life insurance and other volunteer insurance options. We also offer an Employee Assistant Program (EAP), paid time off, paid holidays, 401K with matching, bonuses, and COLA increase. Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application. Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment. INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION: In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian In order to receive preference, the appropriate documentation must be submitted. Powered by JazzHR