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Tennis Center LEAD - Hoover Met ComplexHOOV SFM, LLC LOCATION: Hoover, ALDEPARTMENT: OPERATIONSREPORTS TO: TENNIS CENTER MANAGERSTATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Hoover Met Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Hoover Met Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Tennis Center Lead will perform daily office, court & facility duties, work closely with the management. The Lead will be responsible for greeting and welcoming members and their guests. This position is a first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor while always providing excellent customer service.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Directly aligns with the venue's Mission Statement and Core ValuesEnsure facility users adhere to venue guidelines to provide a safe atmosphere for users and protect the facility from property damage

Assist with administrative duties as needed such as reporting for court usage and sales, invoicing for league captains and events, tracking of product inventory

Support updating operations manual as needed

Respond to calls and inquiries

Monitor the use of all courts and equipment

Report any court or equipment defects to the management Carry out standard upkeep/maintenance of courts and equipment and make certain they are safe to use

Adhere to sanitization procedures in venue

Make sure all merchandise and equipment is safely and appropriately stored

Perform general upkeep and other necessary tasks as needed during each shift

Set up and tear down of equipment as needed for events, etc.Perform all other duties as assigned by Managers on DutyAssist with facility and equipment closeout procedures as needed during each shift

Additional duties as assigned by managementMINIMUM QUALIFICATIONS:Must be at least 18 years old or older

Experience in a tennis facility setting

Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary

Must have excellent guest service skills

Must work well in a team environmentWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 40 pounds waist high

Will be required to stand for extended periods of time indoor and outdoor

Must have a flexible schedule (mornings, nights, weekends, holidays, etc.)Facility has intermittent noise

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