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Position Title: Assistant Manager, ProcessingReports To: General ManagerDepartment: OperationsFLSA Status: Exempt

Position Purpose and ObjectivesThe Assistant Manager, Processing is responsible for overseeing the efficient flow of products from arrival at the loading dock to final placement on the retail floor. This role ensures operational standards are communicated and achieved while maintaining compliance with company policies. The Assistant Manager, Processing supervises staff, organizes and monitors workflow, upholds company standards, and spends the majority of their time focused on these tasks.

Roles and Responsibilities

Ensures efficient product flow from dock to sales floorDevelops, monitors, and improves workflow using Critical to Quality (CTQ) metricsImplements cost reduction strategies and fosters a results-driven team cultureEnsures compliance with company policies and enforces standardsMaintains equipment using internal resources and approved vendorsHires, trains, and develops team membersProvides coaching and performance management, ensuring attainment of production standardsCreates an engaging work environment that supports both personal and professional growthConducts onboarding, orientation, and training in the ATS Way of ProcessingPartners with the General Manager to meet financial and operational goalsManages production levels, inventory quality, and pricing to optimize revenueOversees store budgets, profit and loss, and financial reportingCoordinates and ensures accuracy of cash deposits and transactionsBuilds relationships with the community to drive donations and support mission programsEnsures exceptional customer service for donors, customers, and charity partnersOversees merchandising and store presentation to enhance customer experienceMaintains a safe and clean work environmentMonitors and enforces safety, security, and compliance regulationsPartners with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters

Skills and Qualifications

High School Diploma required; college degree preferred5-8 years of experience in a production, retail, logistics, or distribution environmentTraining in ATS processing operations, employee policies, or human relationsExperience in manufacturing, thrift, or distribution businessesPast management experience, including hiring, performance evaluations, and policy enforcementKnowledge of work standards, capacity planning, and materials planningSkills & Attributes:Strong leadership skills with a high level of energy and initiativeAbility to inspire, coach, and develop a diverse teamStrong decision-making, organizational, and problem-solving skillsData-driven approach to tracking and evaluating performanceExcellent verbal and written communication skillsHigh sense of urgency and ability to work in a fast-paced environmentProficiency in Microsoft Office Suite and basic financial reportingMust pass a background check and drug screeningMust be able to work independently and collaborativelyFrequent exposure to dust, dirt, and secondhand merchandiseSuccessful completion of background check, motor vehicle check, and drug screen.Valid driver's license and a clean driving record.

CompetenciesNever- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

Frequently- Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.Frequently- Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.Continuously- Standing on tile/concrete, talking, seeing, and hearing.

Other:

Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

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