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Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you a highly organized, patient-focused professional who thrives in a fast-paced clinical environment? Join our Physiatry team as a Clinic/Practice Assistant and play an important role in creating a smooth, welcoming experience for patients, providers, and care teams.

Schedule: Monday-Friday, 7:30 a.m. to 4:00 p.m.; 40 hours per week.

About the Role

In this role, you will support the day-to-day operations of a busy clinical practice by performing a variety of administrative and clerical responsibilities. You will help keep schedules moving, assist patients with appointments and check-in/check-out needs, coordinate records and documentation, and serve as a key point of contact for patients and internal teams.

What You'll Do

• Make and maintain patient appointments while helping ensure schedules are accurate and efficient.
• Greet and assist patients, creating a positive and professional first impression.
• Answer phone calls, respond to routine inquiries, take messages, and help patients navigate appointment needs.
• Support check-in and check-out processes and assist with administrative needs related to patient visits.
• File, scan, print, fax, and organize documents related to patient care and practice operations.
• Process billing forms, co-payments when required, and documentation for the medical record.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials as directed.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Perform more complex or specialized functions, such as surgical scheduling or schedule changes, as appropriate for the department.

Qualifications

What We're Looking For

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Proficiency with Microsoft Office applications and general office operations, including filing, copying, scanning, printing, and faxing.
• Strong phone skills with the ability to manage routine and non-routine calls professionally.
• Excellent written and verbal communication skills, including composing and editing emails, memos, and letters.
• Strong organization, attention to detail, and time management skills.
• Ability to manage multiple priorities, follow established protocols, and work effectively within clinical systems.

Additional Job Details (if applicable)

Why Join Us?

This is a great opportunity for someone who enjoys being at the center of a collaborative care environment and wants to make a meaningful impact on the patient experience. If you are dependable, detail-oriented, and energized by helping a clinical practice run smoothly, we encourage you to apply.

Remote Type

Onsite

Work Location

67 Corporate Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.