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Shields Health Solutions logo
Shields Health SolutionsIrving, TX
Manager Patient Services The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team. The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons Key Responsibilities Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics Coach and develop liaison team and instill Shields culture at health system partner site Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives Provide performance updates to Shields leadership team Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach Ensures coverage for Specialty Liaisons when absent from work Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities Identifies, assesses and contributes to continuous process improvement and optimization initiatives Provides subject matter expertise to hospitals and clinics within their span of control Other duties as assigned Education & Experience Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus. Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word This candidate will be able to quickly learn other programs and extract relevant information Possess strong organizational skills is a must Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement Motivates and inspires Results orientation Relationship builder Collaborative, team player A passion to help people Drive to succeed Confidential California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy . Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 3 weeks ago

Shields Health Solutions logo
Shields Health SolutionsTyler, TX
Manager Patient Services The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team. The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons Key Responsibilities Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics Coach and develop liaison team and instill Shields culture at health system partner site Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives Provide performance updates to Shields leadership team Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach Ensures coverage for Specialty Liaisons when absent from work Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities Identifies, assesses and contributes to continuous process improvement and optimization initiatives Provides subject matter expertise to hospitals and clinics within their span of control Other duties as assigned Education & Experience Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus. Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word This candidate will be able to quickly learn other programs and extract relevant information Possess strong organizational skills is a must Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement Motivates and inspires Results orientation Relationship builder Collaborative, team player A passion to help people Drive to succeed Confidential California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy . Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 1 week ago

Shields Health Solutions logo
Shields Health SolutionsKissimmee, FL
Role is 100% onsite Monday - Friday in a outpatient setting Schedule: 8:30am - 5:00pm Monday - Friday alternating Saturday 9:00am - 2:00pm.  Job Purpose: The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services.  Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.   Job Duties: Interpret and enter prescriptions. Clarify prescription orders with pharmacist and/or clinician as appropriate. Label and fill prescriptions for the pharmacist to verify. Perform pharmaceutical calculations. Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. Prepares medication for delivery to patients and departments. Answers, resolves, and triages inbound inquiries. Provides outbound therapy/medication adherence check-ups. Secures refill prescriptions. Resolves insurance related issues and assists patients with various forms of financial assistance. Maintains pharmacy inventory including drug ordering and receiving. Communicate directly with patients over the phone to assist them in the awareness of their medications. Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up. Manage, organize, and update relevant data using database applications. Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. Identify trends, resolves problems; recommend improvements; implements change. Actively participates in process improvement initiatives. Acts as a value-added business partner to stakeholders throughout the organization. Protects organization's value by keeping information confidential. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Other duties as assigned Skills:   strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must  Traits:  Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator Other:   energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data   Experience/ Education: Required Licensure/Certification:   We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT or equivalent.  Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements. Years of Experience:  Required 1+ years, Preferred 5+ years’ experience as a Pharmacy Technician Education: High school diploma or GED required California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice  and Privacy Policy .   Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 30+ days ago

Shields Health Solutions logo
Shields Health SolutionsCentralia, WA
At Shields Health Solutions, we pride ourselves on our culture of inclusion, kindness, acceptance, and the difference we make in patients' lives every day. We are tremendously proud to consistently be certified as a ‘Great Place to Work’ several years in a row; we’ve been recognized as a Fortunes Best Workplaces in Healthcare™, Millennials™, and Women™; and a Becker’s Healthcare Top 150 Workplace. Patients are at the heart of everything we do. We are committed to improving lives by ensuring seamless access to specialty medications, better health outcomes, and an enhanced care experience. That’s why more health system leaders trust us to deliver personalized support and comprehensive solutions that make specialty pharmacy more accessible for the patients who need it most. Through our proven Shields Performance Platform, we help drive the financial sustainability of health systems while prioritizing best-in-class outcomes that patients deserve. With a team of leaders in specialty pharmacy, a track record of success partnering with over 80 health systems, and an unwavering dedication to measurable results, we empower health systems to transform their specialty pharmacy into a driver of growth—ensuring every patient receives the best possible care. As Shields Health Solutions continues to experience rapid growth and expand our partnerships with leading health systems across the country, we’re actively hiring to support our mission. Our expanding footprint means more opportunities to make a meaningful impact in patients’ lives—so we’re looking for passionate, driven individuals to join our team and continue  to grow with us.    Join our Shields team today!  At Shields, we hire passionate team players that put people first. Join a diverse and inclusive workplace that supports and welcomes new ideas, collaboration, and candid conversations. We are experiencing explosive growth and are looking for new team members to join us. As the single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy team members including the clinical pharmacist, the prescriber, and the clinic staff to ensure concerns are resolved quickly. Shields Health Solutions offers a generous employment package, including: Salary, plus bonus M-F schedule; onsite in an outpatient clinic setting 4 weeks of PTO, plus 10 Holidays 401k with company match Health, Dental and Vision Benefits eligible on the first day of employment What do you need? 2+ years of experience as a pharmacy technician. State pharmacy technician license or registration Nationally certified as a CPhT or equivalent (preferred) High school diploma or GED required. Learn more at www.shieldsrx.com Full posting: https://job-boards.greenhouse.io/shieldshealthsolutions/jobs/6621275003 An employee in this position can expect a salary rate between $77,969.00 to $78,000.00  plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.   California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice  and Privacy Policy .   Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 30+ days ago

Shields Health Solutions logo
Shields Health SolutionsCentralia, WA
At Shields Health Solutions, we pride ourselves on our culture of inclusion, kindness, acceptance, and the difference we make in patients' lives every day. We are tremendously proud to consistently be certified as a ‘Great Place to Work’ several years in a row; we’ve been recognized as a Fortunes Best Workplaces in Healthcare™, Millennials™, and Women™; and a Becker’s Healthcare Top 150 Workplace. Patients are at the heart of everything we do. We are committed to improving lives by ensuring seamless access to specialty medications, better health outcomes, and an enhanced care experience. That’s why more health system leaders trust us to deliver personalized support and comprehensive solutions that make specialty pharmacy more accessible for the patients who need it most. Through our proven Shields Performance Platform, we help drive the financial sustainability of health systems while prioritizing best-in-class outcomes that patients deserve. With a team of leaders in specialty pharmacy, a track record of success partnering with over 80 health systems, and an unwavering dedication to measurable results, we empower health systems to transform their specialty pharmacy into a driver of growth—ensuring every patient receives the best possible care. As Shields Health Solutions continues to experience rapid growth and expand our partnerships with leading health systems across the country, we’re actively hiring to support our mission. Our expanding footprint means more opportunities to make a meaningful impact in patients’ lives—so we’re looking for passionate, driven individuals to join our team and continue  to grow with us.  Job Purpose: The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff.  Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required.   Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone.  Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view.  Most importantly, person must be able to work as a member of a close-knit team. Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success. Job Duties: Provide "legendary" care to hospital patients by providing a full suite of custom medication management services As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone Educate prospective pharmacy patients on how hospital serves patients and improves their overall care. Support outpatient retail and specialty prescription medication needs. Grow the specialty pharmacies patient population Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions. Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list. Help develop new processes to ensure smooth operations and patient care. Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. Answer, resolve and triage inbound inquiries. Perform refill reminder calls under the supervision of a pharmacist. Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance. Ensure appropriate documentation in all required systems/tracking mechanisms. Manage, organize, and update relevant data using database applications. Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. Identify trends, resolves problems; recommend improvements; implement change. Actively participate in process improvement initiatives. Act as a value-added business partner to stakeholders throughout the organization. Protect organization's value by keeping information confidential. Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. Willing to do whatever is necessary for the betterment of the Company. Other duties as assigned. Skills:   Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must  Traits : Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator Other:   Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data Specialties : Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus Experience/ Education: Required Licensure/Certification :  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. Years of Experience : Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician Education: High School Diploma or GED required   An employee in this position can expect a salary rate between $77,969.00 to $78,000.00  plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.   California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice  and Privacy Policy .   Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 30+ days ago

Shields Health Solutions logo
Shields Health SolutionsHouston, TX
At Shields Health Solutions, we pride ourselves on our culture of inclusion, kindness, acceptance, and the difference we make in patients' lives every day. We are tremendously proud to consistently be certified as a ‘Great Place to Work’ several years in a row; we’ve been recognized as a Fortunes Best Workplaces in Healthcare™, Millennials™, and Women™; and a Becker’s Healthcare Top 150 Workplace. Patients are at the heart of everything we do. We are committed to improving lives by ensuring seamless access to specialty medications, better health outcomes, and an enhanced care experience. That’s why more health system leaders trust us to deliver personalized support and comprehensive solutions that make specialty pharmacy more accessible for the patients who need it most. Through our proven Shields Performance Platform, we help drive the financial sustainability of health systems while prioritizing best-in-class outcomes that patients deserve. With a team of leaders in specialty pharmacy, a track record of success partnering with over 80 health systems, and an unwavering dedication to measurable results, we empower health systems to transform their specialty pharmacy into a driver of growth—ensuring every patient receives the best possible care. As Shields Health Solutions continues to experience rapid growth and expand our partnerships with leading health systems across the country, we’re actively hiring to support our mission. Our expanding footprint means more opportunities to make a meaningful impact in patients’ lives—so we’re looking for passionate, driven individuals to join our team and continue  to grow with us.  The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations.  Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.  Job Duties: Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members. Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner. Answer, resolve and triage inbound inquiries appropriately. Clarify prescription orders with pharmacist and/or clinician as appropriate. Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills. Following through with claim adjudication and troubleshooting and reject codes. Partnering with pharmacy to ensure proper in-stock of medications. Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. Properly discontinuing patients off service when appropriate. Documenting work appropriately across all systems. Manage, organize, and update relevant data using database applications. Other duties that facilitate patient access to medications as assigned Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. Identify trends, resolve problems, recommend improvements, implement change. Actively participate in process improvement initiatives. Act as a value-added business partner to stakeholders throughout the organization. Protect organization's value by keeping information confidential. Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. Skills : strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.  Traits : Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator. Other : energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data. Experience/ Education: Required Licensure/Certification : We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. Years of Experience : Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus. Education: High school diploma or GED required California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice  and Privacy Policy .   Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 30+ days ago

Shields Health Solutions logo
Shields Health SolutionsChattanooga, TN
Job Purpose: The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team. Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success. Job Duties: Provide "legendary" care to hospital patients by providing a full suite of custom medication management services As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone Educate prospective pharmacy patients on how hospital serves patients and improves their overall care. Support outpatient retail and specialty prescription medication needs. Grow the specialty pharmacies patient population Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions. Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list. Help develop new processes to ensure smooth operations and patient care. Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. Answer, resolve and triage inbound inquiries. Perform refill reminder calls under the supervision of a pharmacist. Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance. Ensure appropriate documentation in all required systems/tracking mechanisms. Manage, organize, and update relevant data using database applications. Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. Identify trends, resolves problems; recommend improvements; implement change. Actively participate in process improvement initiatives. Act as a value-added business partner to stakeholders throughout the organization. Protect organization's value by keeping information confidential. Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. Willing to do whatever is necessary for the betterment of the Company. Other duties as assigned. Skills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must Traits : Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data Specialties : Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus Experience/ Education: Required Licensure/Certification : We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. Years of Experience : Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician Education: High School Diploma or GED required California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy . Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 4 days ago

Koala Health logo
Koala HealthBoston, MA
Job Summary Koala is a veterinary pharmacy on a mission to delight pet owners by making healthcare simple. A core component of this mission is our dedication to clinical excellence. As a Pharmacy Technician you will work with Operations and Product leaders to provide and elevate pharmaceutical care for our customers. In this role you will be responsible for assisting in the retrieval, processing, and fulfillment of pets’ medication therapies. You will also be actively involved in the development and evolution of our operational policies and procedures that guide these core functions. Your expertise and experience will assist in shaping the best practices that drive world class customer experience. Benefits & Perks: Competitive salary ranging from $18-22/hourly Vacation and Sick time Benefits beginning day 1! Structured shifts Monday-Friday (weekends off!) On-site lunches with the leadership team Core Responsibilities Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations Assist pharmacist in retrieving prescription refills from veterinarian prescribers Follow up with patients as needed to clarify questions relating to and provide updates on their orders Perform data entry of valid prescriptions Assist pharmacist in filling prescription items, as permitted by the state board of pharmacy Run automated machinery required to pre-sort and package medications Fill exception trays with appropriate medication Work daily with the Operations team to ensure the right medications are put in the right pouches Transition orders through different workflow stages from initial dispense through quality control Count and fill prescription vials and affix labels on bulk prescription items Pack and ship completed orders including printing and affixing appropriate labels on dispenser, shipping boxes Sort and triage the right boxes to ship at the right time Aid the Operations team with receiving, shipping, counting, and packing Clean, and help maintain, equipment and work areas Basic Qualifications and Skills Demonstrated ability to work as an effective team member Demonstrated organization skills and attention to detail Ability to recognize and identify patient medications Ability to multitask and prioritize in a rapidly evolving startup environment Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality Excellent written and verbal communication skills Highly organized, self-starter capable of working independently Requirements Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician or Pharmacy Trainee) High school diploma or equivalent 6+ months of experience working with computer and web based tools Koala Health

Posted 30+ days ago

R logo
RoRomeoville, IL
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. As the Pharmacy Technician , you will be front and center ensuring members get accurate orders on time. This hire is an important role for us to maintain our continually growing number of member orders. You will work closely with multiple teams to deliver an uncommonly seamless pharmacy experience for members. This posting is for our location in Romeoville, Illinois . This hire is for a Full-time position. What You'll Do: You will process prescription and OTC medication orders. This includes picking orders, packing them for shipment, and ensuring an organized working environment. Work in a fast-paced, high-volume environment Troubleshoot order and shipping issues in partnership with the pharmacist, operations, and care teams Work side by side with a pharmacist to ensure the safe, accurate, and timely dispensing of medications Work with a multidisciplinary team of doctors, engineers, product managers, and more Find creative, fun, and professional ways to deliver the best possible experience for our patients What You'll Bring to the Team: Unrivaled empathy and patience when helping patients Ability to think quickly and work autonomously Strong organization skills and attention to detail Connection with the mission of Ro Active IL Pharmacy Technician License (Certification - CPhT, a plus!) High School Diploma or equivalent Schedule & Availability: While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs Advanced notice of at least two weeks will be provided for any changes to the regular schedule Please note that shift structures may be adjusted in the future based on evolving business needs We've Got You Covered: Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA 401(k) with company match Flexible PTO Wellbeing + Learning & Growth reimbursements Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness The hourly rate for new hires in this position is $21.50, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here .

Posted 30+ days ago

R logo
RoChicago, IL
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. As the Pharmacy Technician , you will be front and center ensuring members get accurate orders on time. This hire is an important role for us to maintain our continually growing number of member orders. You will work closely with multiple teams to deliver an uncommonly seamless pharmacy experience for members. This posting is for our location in Buffalo Grove, IL. This is a Full-time (40hr/wk) opportunity. This is a 6-month assignment to start with a potential to either extend or convert to a full-time role, based on business needs. What You'll Do: You will process prescription and OTC medication orders. This includes picking orders, packing them for shipment, and ensuring an organized working environment Receive medication and packaging deliveries and be able to lift up to 55lb boxes Troubleshoot order and shipping issues in partnership with the pharmacist, operations, and care teams Work side by side with a pharmacist to ensure the safe, accurate, and timely dispensing of medication Work with a multidisciplinary team of doctors, engineers, product managers, and more Find creative, fun, and professional ways to deliver the best possible experience for our patients What You'll Bring to the Team: High School diploma or equivalent Active IL Pharmacy Technician Certification Ability to work 40 hours per week Ability to think quickly and work autonomously Ability to lift up to 55lb boxes Unrivaled empathy and patience when helping patients Strong organization skills and attention to detail Connection with the mission of Ro Bonus Points: Previous pharmacy or fulfillment experience PTCB certified or actively studying for the exam The hourly rate for new hires in this position is $23, in addition to a benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here .

Posted 30+ days ago

Thrifty White Pharmacy logo
Thrifty White PharmacyFertile, Minnesota
Benefits: 401(k) Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Parental leave Profit sharing Training & development Vision insurance Pharmacy technicians play a vital role in the safe, effective, and efficient delivery of healthcare for patients. Being an industry leader in innovation, our employee owners have been able to develop and implement several programs and initiatives that allow our Pharmacy Technicians to practice at the top of their license. Now is a great time to start or grow your Pharmacy Technician career with Thrifty White Pharmacy! Looking to start your pharmacy career? Earn some dough as you grow and be a Certified Technician within 9 months! Become a Pharmacy Technician-in-Training where you will be enrolled in Thrifty White’s Board of Pharmacy approved Pharmacy Technician Training Program! Work part-time or full-time in the pharmacy while you learn the fundamentals of being a Pharmacy Technician. As a Thrifty White Pharmacy Technician-in-Training, you will be provided with top-notch multifaceted training through online modules, internal video trainings, and hands-on training with a designated preceptor – all at no cost to you! Already a Pharmacy Technician? Grow your career with Thrifty White! Being an industry leader in innovation, our employee owners have been able to develop and implement several programs and initiatives that allow our Pharmacy Technicians to practice at the top of their license such as becoming immunization certified and learning long term care pharmacy. Competitive wages and hours of operation. Technician-in-Training: $14.85 - $20.00 Registered Tech: $15.85 - $24.00 Certified Tech: $16.35 - $25.50 A few of the primary responsibilities include: Provides excellent customer service to customers by building loyalty and repeat business. Champions Thrifty White programs to patients such as Ready Refill, Medication Synchronization and HealthyPackRx and assists with enrolling patients. Supports the Pharmacist in Clinical Service offerings. Counts, measures, and packages medication in the appropriate container under pharmacist’s supervision and final approval to accurately fill prescriptions. Inputs prescriptions into the computer for accurate transmission to insurance companies. Applicants must: Be at least 18 years of age; Have a High School Diploma or GED equivalent. PHYSICAL DEMANDS The physical demands described here are representable of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position may include long periods of standing. While performing the duties of this job, the employee is also frequently required: to talk and hear, use hands and fingers, handle, or operate objects, tools, or controls, and to reach with hands and arms.The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus. Thrifty White Pharmacy is an Equal Opportunity Employer. Pharmacy Innovator of the Year by Drug Store News Compensation: $14.85 - $25.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Thrifty White Pharmacy is a pharmacy chain fully owned by our employees. We are committed to the communities we serve and believe that our services and products must exceed the expectations of our customers. Being an industry leader in innovation, our employee owners have been able to develop and implement several programs and initiatives that allow our team to practice at the top of their license, making them an invaluable asset to our pharmacy operations. As a dynamic organization, we have a variety of different practice sites and positions. No experience is necessary for most of our Pharmacy Technician positions! As detailed further down this careers page, Thrifty White offers Pharmacy Technician-in-Training programs at no cost to the employee!

Posted 6 days ago

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Independent Health AssociationBuffalo, New York
FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration. Overview The Patient Care Specialist, under the supervision of Manager, Operations & Compliance, assists in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Patient Care Specialist is primarily responsible for incoming and outgoing calls from customers regarding drug delivery, set-up and all related services. Our scheduling includes rotating 1st and 2nd shifts, with a minimum of two closing shifts per week—unless we find a dedicated individual who prefers evenings. Associates working 2nd shift will be eligible for a shift differential in pay. Qualifications High School diploma or GED required. One (1) year of experience working in a high volume pharmacy, or equivalent setting, required, or six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred. Experience working with on line claims processing system preferred. Effective oral and written communication skills and an aptitude for working with other health care professionals. Ability to lift a minimum of 5lbs. Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive. Essential Accountabilities A patient care specialist through incoming and outgoing calls answers patient inquiries about billing, procedures, policies and available services. Act as a liaison between patients and insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff. Maintain patient records; filing, documentation duties Set up, data entry. Packaging and shipping. Financial arrangements, collecting co-payments. Coordination of benefits. Financial assistance coordination. Prior Authorization assistance with offices. Billing. Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement. Specialists must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist. Immigration or work visa sponsorship will not be provided for this position Hiring Compensation Range: $20.50 - $21.50 hourly Compensation may vary based on factors including but not limited to skills, education, location and experience. In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future. As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information. Current Associates must apply internally via the Job Hub app.

Posted 4 days ago

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Chen Neighborhood Medical Centers of South FloridaLauderhill, Florida
We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Pharmacy Technician Retail is responsible for assisting with the practice of pharmacy in accordance with state and federal regulations. The incumbent is responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Duties and responsibilities include assisting and coaching pharmacy technicians in the operation of the pharmacy systems and ensures compliance to the company’s policies and procedures. Employees models and delivers the highest level of quality healthcare while working directly with patients and their families, doctors and other medical personnel. Supervision is received from the Pharmacist who reviews work for attainment of desired objectives and conformity with departmental policies and procedures through conferences, personal inspections and review of report. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reviews and complies with the Pharmacy Technician Code of Conduct. Helps healthcare providers and patients by greeting them in person or by phone; answering questions and request; referring inquiries to the Pharmacist that require their attention. Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level: anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintains knowledge of asset protection techniques, creates claims for order errors and damaged goods. Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations. Performs duties assigned by the Pharmacist such as utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, pouring pharmaceutical drugs, verifying medicine is correct and checking for possible interactions. Reports, immediately, prescription error to the Pharmacist and adheres to company policies and procedures in regards to pharmacy errors and quality improvement. Follows all applicable government regulations including HIPAA, Medicare and Co-pay requirements. Engages patients by offering assistance, resolving issues and answering questions to ensure a positive patient experience. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Direct and assist team members as needed to maintain workflow and meet/ complete deadlines as assigned by the Pharmacy Manager or Pharmacist on duty. Process claims for 3rd party reimbursement efficiently and correctly to third-party insurance providers to obtain payment. Earns and maintains certification and licensure as required per state regulations. Attends training and completes as requested by the Pharmacy Manager and acquires continuing education credits. Maintain knowledge and skill in healthcare and pharmacy. Other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of ChenMed and/or JenCare Neighborhood Medical Center products, services, standards, policies and procedures. Knowledge of pharmacy law and medical terminology. Strong interpersonal skill and well-developed verbal and written communication skills. Good math and analytical skills Ability to work independently, meet deadlines and be flexible. Excellent organization skills and detailed oriented. This position may require travel nationwide for training and support purposes as needed. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of ChenMed products, services, standards, policies and procedures Knowledge of pharmacy law and medical terminology Strong interpersonal skill and well-developed verbal and written communication skills Good math and analytical skills Ability to multitask, work independently, meet deadlines and be flexible Excellent organization skills and detailed oriented Basic proficiency in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook Spoken and written fluency in English This position may require travel nationwide for training and support purposes as needed EDUCATION AND EXPERIENCE CRITERIA: High School or equivalent; experience can substitute for education on a year for year basis above the minimum required Board of Pharmacy technician registration; maintain current licensure and certification for state Minimum one (1) year of experience in a pharmacy setting to include pharmacy/medical data entry experience We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Posted 30+ days ago

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Innovative Compounding PharmacyFolsom, California
Benefits: 401(k) 401(k) matching Company parties Dental insurance Employee discounts Health insurance Vision insurance Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking a Pharmacy Aide to join our team! As our Pharmacy Aide, you will be helping customers find the merchandise they need within the store, collect prescriptions from customers and input all important information into the system, and accept payment for prescriptions and small purchases. You will also be answering the phone, shipping, fielding basic questions and referring customers to the pharmacist as needed, taking inventory and putting it away, and assisting the pharmacist in other duties, as needed. The ideal candidate is comfortable working in a fast-paced environment, has strong customer service skills, and can uphold the highest level of confidentiality. Responsibilities Accept prescriptions from both new and returning patients Input patient information and fill out all necessary patient forms Accept payment for prescriptions and other small purchases Assist customers in finding merchandise within the store Answer the phone, field questions from customers, and refer them to the pharmacist as needed Maintain a clean, safe working environment Shipping medication/Supplements to patients Qualifications Excellent customer service skills The ability to multitask and shift priorities, as needed Familiarity with Microsoft Office suite Strong communication skills Compensation: $17.00 - $20.00 per hour Welcome to: Innovative Compounding Pharmacy We are doctors Anna and Masoud Rashidi at Innovative Compounding Pharmacy. Serving the community since 2007! We offer a wide variety of medical compounding for pain management, sports medicine, female and male hormone therapy, and many other specialties. We also offer high-quality pharmaceutical-grade vitamins and supplements as well as sterile and non sterile customized medications for the whole family, including your pet. We pride ourselves on honoring our customers, and our continued commitment is to provide you with the personal, prompt and professional service you deserve.

Posted 30+ days ago

Hy-Vee logo
Hy-VeeKearney, Nebraska
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Retail Pharmacy Intern Department: Pharmacy FLSA: Non-Exempt General Function Provides prompt, efficient and friendly customer service. Fills prescriptions in accordance with all state and federal statutes and regulations under supervision of registered pharmacist. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Pharmacy Department Manager Positions that Report to you: None Primary Duties and Responsibilities Fills and helps process prescriptions Provides prompt and efficient service Assists with inventory control, maintaining inventory levels by ordering and stocking merchandise, checking invoices, and entering inventory information into the computer Works with co-workers as a team to ensure strict adherence to standard operating procedures and facility policies Prepares prescriptions Reports any medication errors to appropriate personnel Prepares and affixes labels to prescription containers Assists in training employees Assists with monthly inventory Follows security and regulatory procedures including Quality Assurance Programs Maintains cleanliness of pharmacy and dispensing area Maintains a professional appearance Adheres to company policies Reports to work when scheduled and on time Secondary Duties and Responsibilities Assists in other areas of the store as needed. Performs other job related duties and special projects as required. Supervisory Responsibilities None Education and Experience Six months or less of similar or related work experience. Enrolled in accredited college of pharmacy and registered with State Pharmacy Board as an intern. Knowledge, Skills, Abilities, and Worker Characteristics Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables. Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data. Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations. Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Visual requirements include clarity of vision at distances of more than 20 inches and less than 20 feet, and field of vision. The following physical activity is necessary to perform this job: Fingering, grasping, feeling, repetitive motions, talking, hearing, lifting, stooping, and reaching. Working Conditions Frequent exposure to noise on a daily basis. This position frequently involves a fast work pace in a retail store setting. Must be able to handle multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day. There is an occasional exposure to dangerous chemicals/solvents. Equipment Used to Perform Job PC with pharmacy software and printer, Parata Express, Gladiator Hand-held unit, pharmacy balance, scanner, calculator, telephone, fax, and copier. Financial Responsibility Is fully responsible for company assets including prescription inventory, third party accounts receivable, pharmacy computer and software, and pharmacy fixtures. Contacts Has daily contact with pharmacy operations support staff and customers. Has occasional contact with general public, and suppliers/vendors, community or trade/professional organizations and federal/state governmental or regulatory agencies. Confidentiality Maintains the confidentiality of the customer’s private medical information according to the HIPAA act. Maintains the confidentiality of prescription drug pricing and costs. Are you ready to smile, apply today.

Posted 3 days ago

Essentia Health logo
Essentia HealthDuluth, Minnesota
Building Location: Building F - Duluth Clinic- 3rd Street Department: 2035430 PHARMACY FLOAT POOL - DC Job Description: Pharmacy Technicians are an integral part of the pharmacy team. Primary responsibilities of this role include processing prescriptions and interacting with and assisting customers to ensure a positive experience with Essentia Pharmacy. Job duties also include inventory control, non-sterile and/or sterile compounding, care of supplies and equipment, management of automation systems, and other duties as assigned by the pharmacist and pharmacy leadership. Education Qualifications: Job Description: Pharmacy Technician- Ambulatory Care Level I (On The Job Training) Educational Requirements: If working in a MN location, must meet one of these three education/experience categories as defined by the Minnesota Board of Pharmacy: Previous experience as a pharmacy technician with maintenance of continuous registration as a pharmacy technician with the Minnesota Board of Pharmacy dating back prior to January 1st, 2013 Completion of a board-approved technician training program. Completion of the Essentia Health employer-based technician training program within one year of date of hire OR Continuous registration with the Minnesota Board of Pharmacy as a Pharmacist Intern Certification/Licensure Required: Before hire, state registration in the state in which they will be working is required The applicant must to be at least 18 years of age and have graduated from high school or attained high school graduation equivalent (e.g. GED) for registration All float, casual positions and regular staff from sites in the Superior, Wisconsin location require registration in both Minnesota and Wisconsin All Wisconsin locations: may provide a "pending" application for registration Earns, through employer-based training program, and maintains Certification as a Certified Pharmacy Technician (CPhT) from the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) within 2 years of hire OR Be currently enrolled as a Pharmacy student in an accredited Pharm.D. program NOTE: Any Pharmacy Technician that has a dual position as an Intern or Pre-Intern does not need to have the Pharmacy Technician Certification Board (PTCB) nor the National Healthcareer Association (NHA) certification. Must maintain registration(s) (immediately) and certification(s) (post one year of employment) for the duration of employment Ongoing continuing education and license renewal as required by the state's Board of Pharmacy Pharmacy Technician- Ambulatory Care Level II Educational Requirement: If working in a MN location, must meet one of these three education/experience categories as defined by the Minnesota Board of Pharmacy: P revious experience as a pharmacy technician with maintenance of continuous registration as a pharmacy technician with the Minnesota Board of Pharmacy dating back prior to January 1st, 2013. Completion of a board-approved technician training program Completion of the Essentia Health employer-based technician training program within first 90 days of employment OR Continuous registration with the Minnesota Board of Pharmacy as a Pharmacist Intern Required Qualifications: Minimum of 1040 hours of pharmacy technician experience Completion of Pharmacy Department's Orientation AND one of the following Essentia Pharmacy Department training programs within 6 months of hire: Core Sterile Compounding Training Program Core Prescription Billing and Synchronization Training Program Certification/Licensure Requirements: Before hire, state registration in the state in which they will be working is required. The applicant must to be at least 18 years of age and have graduated from high​ school or attained high school graduation equivalent (e.g. GED) for registration All float, casual positions and regular staff from sites in the Superior, Wisconsin location require registration in both Minnesota and Wisconsin All Wisconsin locations: may provide a "pending" application for registration Earns, through employer-based training program, and maintains Certification as a Certified Pharmacy Technician (CPhT) from the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) within 1 year of hire; OR be currently enrolled as a Pharmacy student in an accredited Pharm.D. program; OR for North Dakota locations only, progressing toward acceptance into a Doctor of Pharmacy program NOTE: Any Pharmacy Technician that has a dual position as an Intern or Pre-Intern does not need to have the Pharmacy Technician Certification Board (PTCB) nor the National Healthcareer Association (NHA) certification. Must maintain registration(s) (immediately) and certification(s) (post two years of employment) for the duration of employment Ongoing continuing education and license renewal as required by the state's Board of Pharmacy Pharmacy Technician- Ambulatory Care Level III Educational Requirement: If working in a MN location, must meet one of these three education/experience categories as defined by the Minnesota Board of Pharmacy: P revious experience as a pharmacy technician with maintenance of continuous registration as a pharmacy technician with the Minnesota Board of Pharmacy dating back prior to January 1st, 2013. Completion of a board-approved technician training program Completion of the Essentia Health employer-based technician training program within first 90 days of employment OR Continuous registration with the Minnesota Board of Pharmacy as a Pharmacist Intern Required Qualifications: Minimum of 2080 hours of pharmacy technician experience Experience (within the past year) with Tier III qualifying work Completion of required certification or Pharmacy Department’s Training Program for Tier III requirements within 6 months of date of hire. Certification/Licensure Requirements: Registered as a pharmacy technician if the primary work location is Minnesota Registered as a pharmacy technician if the primary work location is in Wisconsin (may provide a "pending" registration) All float, casual positions and regular staff from sites in the Superior, Wisconsin location require registration in both Minnesota and Wisconsin. Possess a current Certified Pharmacy Technician (CPhT) from Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) Must maintain registration(s) and certification(s) for the duration of employment. Ongoing continuing education and license renewal as required by the state's Board of Pharmacy Licensure/Certification Qualifications: ​ FTE: 0 Possible Remote/Hybrid Option: Shift Rotation: Retired- Casual (United States of America) Shift Start Time: 07:00 Shift End Time: 19:00 Weekends: No Holidays: Yes Call Obligation: No Union: USWA Technical Workers Clinic (UTECC) Union Posting Deadline: 10/6/2025 Compensation Range: $21.58 - $32.09Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

Posted 1 day ago

Meijer logo
MeijerTaylor, Michigan
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! The position must practice the profession of pharmacy in an environment that by philosophy and policy promotes patient care. This person must be friendly and provide remarkable customer service to enhance overall patient health. What You'll be Doing: Retrieving the appropriate medication from inventory. Inputting customer and prescription information in the pharmacy dispensing system. Creating prescription labels and adjudicating insurance claims. Completing paperwork related to filling prescriptions and receiving drug orders. Ordering prescription medication for the Pharmacy Department. Stocking prescription medication. Promoting pharmacy initiatives and clinical services to the customer. Prioritizing workload. Using effective communication skills and be agent of change. Maintaining a clean and orderly pharmacy for a professional appearance. Maintaining confidentiality of patient information. What You Bring with You (Qualifications): High School/GED. Retail/Community Practice experience. Excellent customer service skills. Positive attitude. Proficient typing skills. Neat and legible penmanship. Organizational skills. Prioritizing skills. Teamwork. Attendance. Basic math skills. Professional appearance.

Posted 1 day ago

Hims & Hers logo
Hims & HersNew Albany, Ohio
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals . ​​About the Role: We are looking for a dependable Compounding Pharmacy Technician that will compound non-sterile medications. Working with our pharmacy team, you will help maintain and drive an amazing, modern, and innovative pharmacy service. As a Compounding Pharmacy Technician you will keep accurate records, up to date with training, and compound medications for Hims & Hers Pharmacy. This is an opportunity to help promote a safe, efficient and impactful pharmacy team at the core of taking care of our patients. This role is based onsite in our New Albany, Ohio facility. We are currently prioritizing hiring for the following night shifts. If the shifts listed below do not align with your preferences, we would still love for you to apply! Our pharmacy technician teams are growing and we are constantly adding shifts. When submitting your application, please select the shift(s) that you are interested in and the recruiting team will reach out when that shift opens up. Shift differential is available for overnight shifts . Shifts we are currently looking for: Front Half Nights: Sunday- Wednesday | 9:00 PM - 7:30 AM Back Half Nights: Wednesday- Saturday | 9:00 PM - 7:30 AM In This Role You Will: Compound Non-sterile medications Keep accurate compounding records. Maintain and clean compounding lab. Communicate with pharmacists and report on issues in the lab. Receives and verifies delivered orders; restocks medication shelves and supply bins; rotates and removes outdated drugs; maintains a clean working environment including Pharmacy equipment and work counters; maintains stock records. Assists in record keeping, and reporting efficiency numbers to pharmacist in charge. Provides quality assurance assistance to pharmacist in charge. You Have: 3+ years Compounding experience. Active Certified Pharmacy Technician (CPhT) registration with the Ohio Board of Pharmacy Strong communication skills and can work independently. Full time role 40 hours per week. 4 x 10 hour work week Our Benefits (there are more but here are some highlights): Competitive salary & comprehensive health benefits including medical, dental & vision Conditions of Employment: This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required. This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR). Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs. Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs. We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement .

Posted today

CenExel logo
CenExelHollywood, Florida
About Us: Each of CenExel’s research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success. Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k. Job Summary: With moderate oversight, the Pharmacy Technician I will assist in providing support of clinical investigational drug trials; provide accurate and efficient dispensing of medication and perform cross functional duties as required. Essential Responsibilities and Duties: Monitors pharmacy activities daily to ensure adherence to study protocols and dispensing procedures. Prepare and dispense investigational drugs in accordance with the IRB-approved protocols under the supervision of the Pharmacist or site management. Assist Pharmacist or site management in preparing blinded study products. Ensure the appropriate storage of investigational drugs according to the protocol and FDA guidelines. Monitor temperature of pharmacy storage areas and alert Pharmacist or site management of any temperature excursions of study drug. Assists in ordering, receiving, unpacking and storing pharmaceuticals and supplies. Rotates stock to ensure use before expiration date. Monitors expiration date and supply of drug for clinical trials. Prepares medication for dispensing to patients enrolled in inpatient study protocols. Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies. Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive. Education/Experience/Skills: Must be able to effectively communicate verbally and in writing. Certified Pharmacy Technician required. Minimum of 1 year related experience preferred. Knowledge of basic pharmacy practices and procedures. Knowledge of medications and medical supplies. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt, and apply guidelines and procedures. Attention to detail. Working Conditions Indoor, Clinic environment. Essential physical requirements include sitting, typing, standing, walking. Lightly active position, occasional lifting of up to 20 pounds. Reporting to work, as scheduled, is essential. On-site work arrangement. CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.

Posted 1 day ago

Hy-Vee logo
Hy-VeeSioux Falls, South Dakota
Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Pharmacy Technician - Certified Department: Pharmacy FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager, Staff Pharmacists Positions that Report to you: None Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Handles inquiries that do not require a pharmacist’s expertise and judgment. Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist. Takes orders from or calls doctor’s offices for refill prescriptions. Gathers patient information required to prepare prescriptions. Assists in maintaining correct patient information. Assists pharmacists in preparing prescription drug products for dispensing. Prepares and affixes labels to prescription containers. Prepares prescriptions to be mailed. Prepares and submits insurance claims. Files prescriptions after they have been dispensed. Reports any medication errors to appropriate personnel. Orders, checks-in, and stocks pharmacy supplies. Logs invoices as necessary. Performs cash transactions. Maintains cleanliness of pharmacy and dispensing area. Assists with third party insurance billing and trouble shooting. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to all statutes and regulations pertaining to a pharmacy technician. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Administer Vaccines as allowed by law Secondary Duties and Responsibilities: Assists in other areas of the store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables. Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations. Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data Education and Experience: High school diploma or equivalent. Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active. Previous experience as a pharmacy technician or pharmacy clerk is preferred. If applicable, vaccination certification as required by law. Physical Requirements: Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions : This position frequently involves a fast work pace in a retail store setting. Must be able to handle multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day.There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs. Equipment Used to Perform Job: PC with pharmacy software and printer, cash register, C.A.R.S. ordering system, pharmacy balance, scanner, calculator, telephone, fax, and copier. Confidentiality: Maintains the confidentiality of the customer’s private medical information according to the HIPPA act. Contacts: Has daily contact with customers, general public, and suppliers/vendors. Has occasional contact with community or trade/professional organizations and federal/state governmental or regulatory agencies. I understand that this pharmacy handles and prepares hazardous drugs. The USP 800 is intended to ensure that personnel of reproductive capability understand the risks of handling hazardous drugs. Accordingly, I acknowledge that exposure to hazardous drugs may cause acute and chronic effects. Failure to follow pharmacy policies and procedures may put me at greater risk of exposure to hazardous drugs. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Posted 1 day ago

Shields Health Solutions logo

Pharmacy Manager

Shields Health SolutionsIrving, TX

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Job Description

Manager Patient Services

The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare.  Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model.  The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings.  The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons

Key Responsibilities

  • Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
  • Coach and develop liaison team and instill Shields culture at health system partner site
  • Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
  • Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
  • Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
  • Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
  • Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
  • Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
  • Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
  • Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
  • Provide performance updates to Shields leadership team
  • Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
  • Ensures coverage for Specialty Liaisons when absent from work
  • Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
  • Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
  • Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
  • Identifies, assesses and contributes to continuous process improvement and optimization initiatives
  • Provides subject matter expertise to hospitals and clinics within their span of control
  • Other duties as assigned

Education & Experience

  • Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
  • 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
  • National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
  • Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
  • Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
  • This candidate will be able to quickly learn other programs and extract relevant information
  • Possess strong organizational skills is a must
  • Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
  • Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
  • Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information
  • Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
  • Motivates and inspires
  • Results orientation
  • Relationship builder
  • Collaborative, team player
  • A passion to help people
  • Drive to succeed
  • Confidential

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.  

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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