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Exemption Status:

Exempt

Hiring Range:

$59,051.20 - $106,308.80

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

7A-330P

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 3800 Pharmacy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Pharmacy Technician Supervisor is a member of the pharmacy leadership team and is responsible for supervising the pharmacy technician workforce. This includes oversight of the pharmacy operations in collaboration with the pharmacy management team. Understands and is proficient in the pharmacy technician functions performed by the pharmacy technicians and the pharmacy medication delivery system.

Major Responsibilities:

• The Pharmacy Technician Supervisor will actively monitor and, when appropriate, implement improvements with staff performance and operational workflow.  The Pharmacy Technician Supervisor is expected to hold staff accountable for performance and behavior and will demonstrate a standard for excellence in culture for the pharmacy team.
• Schedule’s pharmacy technicians and pharmacy interns in a minimum of 4 week increments and maintains records of weekly attendance.  Coordinates staffing in assigned areas to maximize efficient workflow.
• Assigns and prioritizes routine workload for pharmacy technicians and pharmacy interns in assigned areas.
• Coordinates the orientation and training of all new pharmacy technicians and pharmacy interns.  
• Develops training modules/manual that reflect current practice for technical staff to ensure compliance with acceptable standards.
• Develops and maintains current policy and procedures for pharmacy technical staff and monitors compliance.
• Develops and updates standards of technical practice with medication technologies to be incorporated into performance criteria for support personnel.
• Completes performance reviews for pharmacy technicians and pharmacy interns.
• Collects and maintains workload activity records, quality control records, quality assurance records and patient charge information for monthly report.
• Assists in conversion and implementation of new pharmacy systems and expansion of services.
• Works with the pharmacy management team to develops and recommend budgetary needs for the areas managed. Manages activities to assure financial goals are met.

Standard Supervisor Level Responsibilities:

• Supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  
• Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
• Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
• Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
• Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
• Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
• Ensures adequate equipment and supplies for department.
• Develops and maintains established departmental policies, procedures, and objectives.
• Ensures compliance to all health and safety regulations and requirements.
• Performs similar or related duties as required or directed.

Position Qualifications:

License/Certification/Education:Required:

• High School graduate or equivalent. 
• Massachusetts Pharmacy Technician Registration in good standing.

Preferred:

• Associate’s degree in related field with emphasis on healthcare, science or math preferred.

Experience/Skill:Required:

• Minimum of five years of hospital pharmacy technician experience, national pharmacy certification and demonstrates supervisor capability. 
• Must have a positive work ethic, motivate other team members, and promote a professional work environment.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

The Pharmacy Technician Supervisor – Sterile Compounding is responsible for the daily supervision of pharmacy technicians involved in sterile product preparation, ensuring full compliance with all applicable regulations and standards. This role involves direct oversight of compounding activities, personnel competency, environmental monitoring, and facility maintenance related to sterile compounding cleanrooms. The ideal candidate will have deep knowledge of USP standards, state board of pharmacy regulations, and experience with quality assurance in sterile environments.

Key Responsibilities:

• Personnel Management:
  • Supervise and coordinate activities of sterile compounding pharmacy technicians.
  • Conduct performance evaluations and competency assessments for IV compounding staff.
  • Oversee onboarding, training, and ongoing education of sterile compounding personnel.
• Sterile Compounding Oversight:
  • Ensure compounding processes meet all USP standards and regulatory requirements.
  • Monitor aseptic technique and enforce compliance with gowning and hygiene protocols.
  • Oversee cleaning procedures and adherence to environmental controls.
• Facility and Environmental Monitoring:
  • Monitor cleanroom parameters including temperature, humidity, differential pressures, and HEPA filtration.
  • Coordinate environmental testing.
  • Review environmental monitoring results and implement corrective actions as needed.
• Regulatory Compliance & Policy Development:
  • Develop, maintain, and enforce standard operating procedures (SOPs) and policies for sterile compounding.
  • Prepare for and participate in regulatory inspections and internal audits.
  • Maintain documentation and logs required for compliance with USP , state board of pharmacy, and other applicable standards.
• Quality Assurance:
  • Ensure compounding records, labels, and documentation are accurate and complete.
  • Investigate deviations or errors and implement corrective/preventative actions.

Qualifications:

Required:

• Minimum of 5 years of experience working in a cleanroom environment performing sterile compounding.
• In-depth knowledge and practical experience with USP requirements and state Board of Pharmacy regulations.
• Demonstrated leadership and supervisory skills.
• Strong organizational, communication, and analytical skills.

Preferred:

• National certification as a Compounded Sterile Preparation Technician (CSPT) through PTCB or equivalent.
• Previous experience overseeing environmental monitoring programs and technician training programs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.