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Risk Operations and Safety Director
$141,000 - $182,000 / year
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Overview
Job Description
- Manages the daily workflow of the risk management and safety departments;
- Oversees claims administration, loss prevention and billing staff;
- Oversees the daily activities and deliverables of the risk team and field safety teams;
- Works with upper management to grow the operations and efficacy of the risk management department;
- Oversees all claim activity and manages relationships with carriers and other departments;
- Updates upper management on weekly client status, identified trends, financial status, risk analysis and loss prevention activities;
- Recruits and hires risk management staff and conducts performance evaluations;
- Coordinates training programs for new staff and identifies training needs for current staff;
- Leads division that develops and helps to implement workplace safety, risk management, and loss prevention programs in alignment with applicable OSHA, and regulatory standards;
- Leads the development of safety policies, procedures, training programs, and educational materials for internal staff and client organizations;
- Provide strategic guidance to clients and internal stakeholders regarding workplace safety, claims management, incident prevention, and operational risk reduction initiatives;
- Identify operational, safety, regulatory, and financial risks affecting client organizations and recommend corrective actions and risk mitigation strategies;
- Conduct and oversee risk assessments, audits, and trend analyses utilizing claims data, operational metrics, loss history, and other relevant reporting;
- Establish, review, and enhance policies, procedures, and controls designed to reduce organizational risk exposure and improve operational performance;
- Recommend and support implementation of risk management solutions, including safety initiatives, business continuity planning, recovery strategies, and insurance-related recommendations;
- Oversee workers’ compensation claims management operations, collaborating with carriers, TPAs, brokers, adjusters, and internal stakeholders to improve claim outcomes, reduce reserve exposure, and accelerate claim resolution;
- Monitor and analyze claims trends, loss drivers, and performance metrics to identify opportunities for improved client outcomes and cost containment;
- Support client incident investigations and corrective action planning as needed to assist in reducing future loss exposure;
- Develop reporting, budgets, performance metrics, and executive summaries related to risk management, safety performance, and claims operations;
- Provide leadership, coaching, and professional development support to Risk & Safety personnel, Claims associates, management and administration;
- Maintain current knowledge of applicable regulatory requirements, industry trends, and best practices related to workplace safety, risk management, and workers’ compensation;
- Perform other duties as assigned.
- Ensures a five (5) percent reduction, at minimum, of total collateral per month;
- Ensures at least five (5) safety and risk site visits, per staff member, per month;
- Updates upper management and Human Resources on client status, identified trends, etc weekly;
- Produces weekly report of claims reserve account;
- Provides reports of claims activity to management weekly, with use of technologies to perform analytics;
- Strong knowledge of risk management principles, workplace safety programs, and loss prevention strategies;
- Thorough understanding of workers’ compensation claims management practices, regulatory requirements, and claims resolution processes;
- Working knowledge of applicable OSHA regulations, including general industry and construction standards, with the ability to interpret and apply regulatory requirements in operational environments;
- Demonstrated ability to identify operational risks, analyze complex issues, and develop practical, results-oriented solutions;
- Strong leadership, supervisory, coaching, and team development skills;
- Excellent analytical, organizational, problem-solving, and decision-making abilities;
- Effective verbal and written communication skills, including the ability to prepare reports, present recommendations, and communicate with executive leadership, clients, carriers, TPAs, and employees at all organizational levels;
- Ability to build and maintain strong professional relationships with individuals of diverse backgrounds and business disciplines;
- Demonstrated ability to manage shifting priorities, deadlines, and multiple projects in a fast-paced environment;
- Strong attention to detail, professionalism, initiative, and customer service orientation;
- Proficiency with Microsoft Office applications, claims management systems, reporting platforms, and other business technologies;
- Commitment to continuous learning and professional development related to workplace safety, risk management, and regulatory compliance;
- Ability and willingness to travel as needed to support client and operational requirements;
- Valid driver’s license with an acceptable driving record;
- Ability to report in person to the Escondido office on a periodic basis as business needs require.
- Bachelor’s degree in Business, Risk Management, Occupational Safety, or related field;
- 7–10 years of experience in risk management, workers’ compensation, safety, or loss prevention.
- Relevant professional certifications in risk management, safety, workers’ compensation, or occupational health preferred, including but not limited to ARM, CSP, COSS, or OSHA Master Certification;
- Experience leading geographically dispersed claims and risk management teams focused on client service and performance improvement;
- Resides within reasonable commuting distance of the Escondido office to support periodic in-person collaboration, leadership meetings, and operational needs;
- Experience working within a Professional Employer Organization (PEO) environment preferred.
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard;
- Specific vision abilities required by this job include close vision requirements due to computer work, and vision requirements for construction site safety;
- Light to moderate lifting may be required;
- Ability to navigate site locations and complete inspections in construction areas safety required;
- Regular, predictable attendance is required; including quarter-driven hours as business demands dictate;
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic);
- Ability to work in a confined area;
- Ability to sit at a computer terminal for an extended period.
- $141,000 - $182,000 a year
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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