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UX Researcher, Risk Tech-logo
UX Researcher, Risk Tech
LyftSan Francisco, CA
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are seeking a User Experience Researcher to join our Risk Tech team and partner with Design, Product Management, Data Science, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new opportunity areas, test concepts as they are being developed, and evaluate products once they’ve rolled out.  Our Risk Tech team strives to empower drivers to understand their driving, innovates to prevent accidents, and empathetically handles insurance claims. Your contributions will directly inform product decisions and guide design iterations.  You are a flexible team player that excels in an energetic working environment. You are also comfortable working closely with passionate designers, product managers, and engineers that care deeply about creating experiences that bring people together. Responsibilities: Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, information architecture studies, surveys, user/usability testing (remote and in-person), and any other methods you find impactful Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users Partner with our data science partners to provide qualitative context for their quantitative insights Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization Experience: 3+ years of experience conducting qualitative or mixed methods research, with a strong grasp of a variety of methods Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Economics, or a related field OR comparable UX research experience Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization, and at senior levels Ability to balance multiple projects in parallel and manage time effectively Willingness to take initiative, run with projects, and speak up when support and guidance is needed Strong listening, analytical, and organizational skills Excellent storyteller, with strong written/verbal communication and presentation skills Enthusiasm for a team-oriented, collaborative, highly energetic, fun and fast-paced environment Strong interpersonal skills, with the ability to build relationships across functions and locations, and work collaboratively with a variety of stakeholders Bonus: Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field Quantitative research experience and a strong grasp of survey design Design thinking methods and brainstorm facilitation Visual communication, information design, or wireframing skills Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $128,000 - $160,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. 

Posted 4 weeks ago

Risk and Controls Program Manager-logo
Risk and Controls Program Manager
SpotifyNew York, NY
Spotify is seeking a Technology Risk and Controls Program Manager to lead critical risk and control initiatives within our Financial Engineering team. This role is crucial for ensuring the team's operations are secure, compliant, and scalable as Spotify continues to grow and diversify its business. In this role, you will partner with Product and Engineering leads within our R&D organization as well as Finance teams to design and manage our controls framework while supporting the Spotify audit cycle. You will be instrumental in ensuring the effectiveness of our Engineering (IT) control environment, with a focus on Internal Controls over Financial Reporting (ICFR) and Sarbanes-Oxley (SOX) requirements. What You'll Do Partner with engineering, business, and internal audit teams to drive efforts related to Spotify’s global Internal Controls over Financial Reporting (ICFR) and Sarbanes-Oxley (SOX) requirements. Liaise and translate risk and controls between the business process and IT General Controls (ITGC) environments across a complex systems landscape that follows an agile development approach. Collaborate with process and control owners to maintain an effective Engineering (IT) control environment, including recommendations for the design, implementation, and remediation of ITGCs and IT application controls. Provide training and support for system control owners and their teams to ensure effective operation of ITGCs and associated business process controls. Enable the efficient execution of our SOX compliance program and schedule by serving as the primary liaison between external audit and the R&D Engineering teams you support. Provide thought leadership and risk and compliance support as our businesses, processes and technology evolve. Support major business and technology projects by providing risk analysis and control impact assessments while assisting in the implementation of any associated control or process changes. Monitor industry and regulatory (SEC, PCAOB) developments and develop recommendations for policy, process, technology, and internal control improvements. Who You Are Bachelor’s degree in Accounting, Finance, Management Information Systems, or equivalent. 5+ years of experience in public accounting, risk and controls/IT compliance, Internal Audit, or an equivalent role. CPA/CISA or other relevant certification is strongly preferred. Big 4 experience is preferred. Knowledge of and experience working with software engineering teams and standard engineering methodologies, including Agile and CI/CD. Ability to work independently to plan, complete, and deliver on projects in an assigned organizational area. Excellent stakeholder management skills (i.e., expectation setting, education, prioritization, etc.). Experience with control environments related to financial SaaS systems, NetSuite or other similar cloud ERP is a plus. Experience working with multinational organizations and teams distributed across multiple time zones is a plus. Where You'll Be We offer you the flexibility to work where you work best! For this role, you can be within the Americas region as long as we have a work location. This team operates within the Eastern Time Zone for collaboration. The United States base range for this position is $119,210-$170,300, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Posted 30+ days ago

Merchant Risk Monitoring Investigator-logo
Merchant Risk Monitoring Investigator
Upgrade Inc.Atlanta, GA
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.   About The Role: We are looking for a skilled and motivated Merchant Risk Monitoring Investigator specializing in merchant monitoring to join our team. The Merchant Risk Monitoring Investigator will be responsible for assessing and mitigating risks associated with our merchant partners. This role requires a deep understanding of operational risk management, fraud detection, and compliance with regulatory standards in the merchant services industry. What You’ll Do: Conduct ongoing monitoring and analysis of merchant activities to identify potential risks, anomalies, and suspicious patterns Investigate alerts, reports, and cases related to merchant fraud, compliance breaches, and other operational issues Collaborate with cross-functional teams, including Risk Management, Compliance, Legal, and Operations, to address identified risks and implement risk mitigation strategies Utilize data analytics tools and techniques to perform in-depth reviews of merchant transactions, account activity, and performance metrics Develop and maintain risk assessment frameworks and monitoring protocols to ensure proactive risk identification and mitigation Stay updated on industry trends, regulatory changes, and best practices in merchant risk management to enhance monitoring processes and controls Prepare detailed reports, documentation, and presentations on investigation findings, risk assessments, and recommended actions Participate in training programs and knowledge-sharing initiatives to enhance team capabilities in merchant risk monitoring and investigation What We Look For: Bachelor's degree in business, finance, risk management, or a related field. Advanced degree or professional certification (e.g., Certified Fraud Examiner, Certified Risk Manager) is preferred Proven experience in operational risk management, fraud detection, or merchant monitoring within the financial services or payments industry Strong analytical skills, with the ability to interpret complex data sets and perform root cause analysis of operational issues Knowledge of regulatory requirements and industry standards related to merchant services, payment processing, and anti-fraud measures Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. Detail-oriented approach with a focus on accuracy and thoroughness in investigations and reporting. Proficiency in using data analysis tools, risk management software, and Microsoft Office Suite. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a dynamic environment What We Offer You:  Competitive salary and stock option plan 100% paid coverage of medical, dental, and vision insurance  Flexible PTO Opportunities for professional growth and development    Paid parental leave Health & wellness initiatives #BI-Hybrid   #LI-Hybrid For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted 30+ days ago

RBI Risk Analyst-logo
RBI Risk Analyst
HMT TankBeaumont, TX
RBI Analyst About HMT HMT is the global leader in aboveground storage tank solutions. HMT brings a distinct level of innovation and service to the tank industry through a unique approach of partnering with customers to optimize tank operations. Knowing that every customer's need is different, we use our decades of experience to customize solutions that help tank operations become more efficient, more productive, and more profitable. · Perform asset criticality assessment to identify assets needs to be reviewed for Risk Based Inspection · Good understanding of refinery processes to implement Risk based Inspection Strategy · Should have expert level knowledge of Risk Assessment, Risk Ranking and Inspection Planning · Well convergent with different Integrity data management systems like PCMS, Meridium, Capestone, Visions, UltraPIPE · Responsible for achieving acceptable scores in the QAQC review process · Responsible for all RBI configuration and data load activities \ results in PCMS · Actively participate and drive data gathering and data mining efforts to ensure data accuracy and thoroughness · Pre-review all deliverables to ensure RBI processes and principles are applied to client standards and best practices · Provide guidance to other team members to ensure RBI configuration is considered in all efforts · Facilitate Corrosion Review, Risk Review, and Inspection Planning Review sessions · Responsible for collecting and closing any gaps in the work process pertaining to mechanical, process and inspection history data collection · Responsible for defining and setting consequence areas that will be used in the calculations (inventory grouping) · Responsible for conducting the risk analysis and making sure the results are practical and accurate · Mentoring Site personal throughout the implementation regarding the RBI Methodology Required Qualifications: · Must have an API 580 certification · You must have 3-5 years' experience working with RBI programs. Preferred Qualifications: · Engineering degree or a high school diploma/GED in Mechanical Engineering HMT is an Equal Employment Opportunity Employer. We will not tolerate discrimination because of race, color, religion, sex, age, national origin, military or veteran status, mental or physical disability, genetic information, gender, gender identity or expression, sexual expression, or any other unlawful reason. All qualified applicants are encouraged to submit applications for employment. Employment with HMT is At-Will.

Posted 30+ days ago

Bilingual Risk and Claims Manager-logo
Bilingual Risk and Claims Manager
Quality Enterprises USA, Inc.Naples, FL
Job Description: Quality Enterprises is looking for a Risk and Claims Manager   to join our team. The Risk and Claims Manager is responsible for managing the Company's insurance claims, ensuring compliance with safety regulations, and fostering a culture of safety across all projects. Benefits Competitive Pay Paid Holidays & PTO Medical and Dental Insurance Vision, Accident, Critical Illness, and Hospitalization Insurance Options Short-Term Disability (Company-Paid) Life Insurance (Company-Paid) Additional Voluntary Life Insurance Options 401K with company contribution match Career Advancement Opportunities Positive Work Environment Job Requirements: Essential Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Manage the entire claims process including investigation, documentation, and negotiation with insurance providers. Conduct risk assessments to identify potential safety hazards and develop strategies to mitigate risks. Develop, implement, and maintain comprehensive safety policies and procedures in accordance with OSHA and industry standards. Maintain Company Safety Data Sheet (SDS) Manuals. Oversee and distribute weekly toolbox talks to all employees. Collaborate with project managers and site supervisors to ensure safety protocols are integrated into all phases of construction. Investigate accidents and incidents, prepare detailed reports, and implement corrective actions to prevent future occurrences. Provide training and support to employees regarding safety practices, claims processes, and emergency response protocols. Prepare and maintain accurate records of claims, safety incidents, and compliance documentation for reporting purposes. Qualifications: Bachelor's degree in construction management, occupational safety, risk management, or a related field. Candidate must be Bilingual in English and Spanish. Minimum of 5 years of experience in claims management and safety in heavy civil construction required. Relevant certifications (e.g., CSP, ARM) highly preferred. Strong knowledge of construction safety regulations and claims processes. Excellent communication and negotiation skills. Strong interpersonal and negotiation skills and the ability to work collaboratively in a team-oriented environment. Proficiency in Microsoft 365 and Adobe Acrobat. Working Conditions and Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, climb ladders, sit, use hands, climb stairs, balance, stoop, kneel, crouch, crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Posted 1 week ago

Bilingual Risk and Claims Manager-logo
Bilingual Risk and Claims Manager
Quality Enterprises USA, Inc.Miami, FL
Job Description: Quality Enterprises is looking for a Risk and Claims Manager   to join our team. The Risk and Claims Manager is responsible for managing the Company's insurance claims, ensuring compliance with safety regulations, and fostering a culture of safety across all projects. Benefits Competitive Pay Paid Holidays & PTO Medical and Dental Insurance Vision, Accident, Critical Illness, and Hospitalization Insurance Options Short-Term Disability (Company-Paid) Life Insurance (Company-Paid) Additional Voluntary Life Insurance Options 401K with company contribution match Career Advancement Opportunities Positive Work Environment Job Requirements: Essential Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Manage the entire claims process including investigation, documentation, and negotiation with insurance providers. Conduct risk assessments to identify potential safety hazards and develop strategies to mitigate risks. Develop, implement, and maintain comprehensive safety policies and procedures in accordance with OSHA and industry standards. Maintain Company Safety Data Sheet (SDS) Manuals. Oversee and distribute weekly toolbox talks to all employees. Collaborate with project managers and site supervisors to ensure safety protocols are integrated into all phases of construction. Investigate accidents and incidents, prepare detailed reports, and implement corrective actions to prevent future occurrences. Provide training and support to employees regarding safety practices, claims processes, and emergency response protocols. Prepare and maintain accurate records of claims, safety incidents, and compliance documentation for reporting purposes. Qualifications: Bachelor's degree in construction management, occupational safety, risk management, or a related field. Candidate must be Bilingual in English and Spanish. Minimum of 5 years of experience in claims management and safety in heavy civil construction required. Relevant certifications (e.g., CSP, ARM) highly preferred. Strong knowledge of construction safety regulations and claims processes. Excellent communication and negotiation skills. Strong interpersonal and negotiation skills and the ability to work collaboratively in a team-oriented environment. Proficiency in Microsoft 365 and Adobe Acrobat. Working Conditions and Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, climb ladders, sit, use hands, climb stairs, balance, stoop, kneel, crouch, crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Posted 1 week ago

Product Lead- Payment Risk-logo
Product Lead- Payment Risk
PlaidSan Francisco, CA
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. As part of this mission, Payment Risk is a core pillar of how we empower businesses to move money safely and efficiently. The Payments Risk Product Lead will drive the success of our end-to-end payment risk solutions, including Signal and Balance . The risk landscape is rapidly evolving, and this role will be responsible for setting the strategic direction for Plaid’s risk solutions across ML-driven and data-centric offerings. The Payments Risk Product Lead will shape product development, improve model iteration cycles, and ensure operational excellence. This person will also be responsible for ensuring that Plaid’s risk offering evolves alongside Plaid’s complimentary fraud-prevention suite of capabilities, working with fraud-focused leaders at Plaid to ensure a holistic approach to both risk and fraud. This role is a unique mix of product strategy, customer-facing engagement, and deep technical execution, requiring someone who can think at a high level about the future of risk at Plaid while also driving execution direction with some of the most exciting brands in Fintech and more. If you’re interested in leading the team that defines bank-based risk solutions on the cutting edge of Fintech, let’s chat. Responsibilities Own the success of Plaid’s payments risk solutions, driving both ML-based and data-centric risk products. Set the strategic vision for payment risk, spanning products such as signal and balance. Drive customer research, GTM alignment, and product expansion efforts to improve risk outcomes for our customers. Oversee the integration layer and Dashboard experience for risk. Lead ML/DS risk platform development, ensuring the robustness of Plaid’s model outputs. Explore and develop major new risk features to bolster Plaid’s risk management capabilities. Partner with engineering, data science, client teams, and external stakeholders to ensure the continuous evolution of our risk solutions. Manage another Product Manager focused on the risk space alongside yourself. Requirements 7+ years of product management experience, ideally in risk, fraud prevention, payments, or financial infrastructure. Experience managing other product managers. Understanding of ML-driven risk models and experience managing either fraud detection tools or risk-based decisions. Proven track record of strategic execution, particularly in balancing short-term risk mitigation with long-term product scalability. Experience working cross-functionally with engineering, data science, and GTM teams. Strong analytical skills, with the ability to interpret complex datasets and drive business decisions. Ability to scale model feedback loops, improving risk products in collaboration with client engineering and customers. Passion for building high-impact risk solutions that enable businesses to move money securely. The target base salary for this role is between $ 217080 and $ 360000 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here .

Posted 30+ days ago

Mortgage Risk Assistant Manager, Full-Time, Hybrid Marlborough Or Chelmsford MA-logo
Mortgage Risk Assistant Manager, Full-Time, Hybrid Marlborough Or Chelmsford MA
Digital Federal Credit UnionMarlborough, MA
Schedule Monday- Friday 8:00 am- 5:00 pm What You'll Do Summary/Objective: The Mortgage Risk Assistant Manager is responsible for regulatory compliance oversight and/or quality assurance monitoring of all aspects of mortgage and home equity lending, inclusive of origination and servicing. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure the Mortgage Department meets all investor and credit union guidelines for the selection, audit, and reporting of quality control performance metrics. The Mortgage Risk Assistant Manager is responsible for producing accurate and actionable reports and delivering the results to the Mortgage Risk Manager. The Mortgage Risk Assistant Manager will manage and direct activities pertaining to scheduled audits (regulatory and/or quality control), Responsible for the quarterly scrub and annual submission of HMDA data for the credit union. The Mortgage Risk Assistant Manager will oversee the Mortgage Department Member Experience team, track and report on all complaints, escalations, and feedback. When necessary, prepare responses for external reporting sources such as CFPB, NCUA, and BBB. Manage and facilitate all internal and external audits involving the Mortgage Department, including response and remediation of any audit findings identified. Implement tracking standardizations to ensure all findings risk levels and responsible parties are managed to provide accurate data for quality performance tracking at the department, team, and loan level. Gather and analyze all results (regulatory and/or quality control), create actionable reports, and communicate results with suggested corrective action. Responsible for making recommendations for mortgage services, compliance, maintenance, digital technology, workflows, and procedures to ensure regulatory compliance and market competitiveness. Project management of credit union initiatives as outlined by the Mortgage Risk Manager. Ensures regulatory requirements and procedures are up to date. Keep the Mortgage Risk team informed of updates pertaining to the credit union or mortgage market through staff meetings, continuous coaching, training, and by attending seminars. Set individual weekly and monthly goals for Team Leaders and direct reports to ensure that the department and credit union goals are met. Responsible for conducting annual performance reviews for all Mortgage Risk team members. Respond to both internal and external DCU member issues and inquiries in a professional and timely manner. Continue to look for ways to streamline the department's processes and workflow to improve services provided to members by providing the Mortgage Risk Manager with recommendations for improvement. Assist in conducting in-house training classes for credit union personnel. Manage and coordinate activities according to established policies and procedures. Recommend, communicate, and implement department operating policies, procedures, protocols, and guidelines. Develop and implement controls to ensure consistency and accuracy. Responsible for internal systems and processes to ensure that all procedures are consistent with the company's objectives for regulatory compliance and quality control/assurance. Supervise, coach, mentor, and motivate staff through one-on-one meetings, performance management, disciplinary action, development, and delegation. Assist in establishing department and employee goals and monitor individual and department progress toward goal attainment. Complete all required Bank Secrecy Act-related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identifying and reporting possible suspicious activity. Performs other duties as assigned. What You'll Need Minimum of 3 years' experience in managing quality control/assurance and/or regulatory compliance functions Experience associated with the management of the post-closing and pre-funding quality control process and ability to lead and train staff on QA/QC trends, issues, and processes. Excellent written and verbal communication skills with proven experience in developing and communicating policies and procedures. Ability to research and recommend policy changes and process improvements as needed, and make sure to keep abreast of agency underwriting and quality control agency guidelines and requirements. Ability to effectively facilitate meetings, develop management reports, and report monthly results to senior management. Ability to research, evaluate, and interpret regulations and QA/QC results, and to effectively communicate these to determine trends and training issues and to successfully communicate these needs to operations/credit teams. Strong knowledge of all mortgage loan products, policies, procedures, underwriting, processing, funding, post-closing, and delivery methods. Excellent verbal, interpersonal, listening, and written communication skills. What We Do DCU is the largest credit union headquartered in New England, serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.

Posted today

Product Growth Manager - Advanced Analytics, Enterprise & Credit Risk-logo
Product Growth Manager - Advanced Analytics, Enterprise & Credit Risk
MastercardPurchase, NY
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Growth Manager- Advanced Analytics, Enterprise & Credit Risk Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview Works on the evolution of the growth an enablement initiatives and metrics, establishes a go-to-market strategy, optimizes products and resources, implements incremental improvements throughout the life cycle. Oversees long-term and short-term strategic initiatives for a product focused on growth and enablement. Role Interprets and applies the program's vision and strategy to the growth and enablement strategy and roadmap, communicating it consistently to key stakeholders. Collaborates with commercial teams (marketing, account management, CBLs) to ensure products optimized for growth and retention. Demonstrates in-depth knowledge of the program and its ecosystem, applying this understanding to the development of growth and enablement strategies. Exhibits awareness of Mastercard's broader product offering and leverages products from other business areas to augment product capabilities. Drives the delivery of key product enhancements, partnering with Guild members to deliver (e.g., CX&D, Product Management- Technical). Understands the Software Development Lifecycle and manages any barriers or obstacles to deliver capabilities on time and within budget, collaborating with the Product Management-Technical Guild. Utilizes data to quickly identify product performance challenges, creating proactive plans to drive usage and revenues. Prioritizes resources based on data-driven analysis to deliver against the plan. Ensures that the broader Mastercard organization is enabled to promote focus products by creating compelling communications and marketing content in partnership with Marketing. Influences cross-functional teams (e.g., Product, Product Management-Technical, CX&D) in the development of business requirements to achieve product objectives. Partners with the Guilds to create and share best practices within the program, focusing on driving continuous improvement in the program's operating model. Drives institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework. Demonstrates a commitment to continuous learning by leveraging the learning and development curriculum to augment existing knowledge, skills, and experiences. Demonstrates and drives Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement. All about you Proven ability to thrive in a matrix environment. Preferred proficiency in using hard data and metrics to support assumptions and develop business cases, utilizing analytical tools such as SQL, Tableau, Alteryx, PowerBI, or DUN. Hands-on experience in creating Go-To Market strategies. Demonstrated capability to operate independently and autonomously. Proven track record of data-driven decision-making, applying continuous improvement, and test-and-learn methodologies across teams. Ability to communicate confidently with executives, peers, and staff, delivering • impactful, eloquent, and authentic messages. Demonstrated experience in building relationships, partnering with, and influencing individuals while commanding respect from product teams across the organization. Experience in Credit Risk is considered an asset. #SecuritySolutions Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges Purchase, New York: $137,000 - $218,000 USD

Posted 30+ days ago

Financial Services Director | Financial Crimes, Risk And Compliance-logo
Financial Services Director | Financial Crimes, Risk And Compliance
GuidehouseChicago, IL
Job Family: Risk & Regulatory Compliance Consulting Travel Required: Up to 50% Clearance Required: None What You Will Do: Guidehouse has an aggressive growth strategy for its Financial Crimes, Risk and Compliance (FCRC) practice, and now seeks to expand its leadership team by recruiting a strong business-building executive who will be fundamental to this growth strategy. This new hire will be a senior business builder with a high-profile personal network with Financial Crimes expertise. Responsibilities will include: Oversee delivery of Digital Onboarding, Perpetual KYC, Transaction Monitoring, Sanctions, Trade Surveillance, Anti-Bribery & Corruption and/or Fraud projects Lead independent risk assessment, target state design, functional & technical transformation, and regulatory response management to support our client in their modernization and/or regulatory remediation journeys Develop relationships with current and prospective clients - both externally and internally, establishing credibility with senior Guidehouse colleagues to be recognized as a market leader Spearhead the development and execution of key go-to-market strategies for Financial Crimes practice including new client development and existing client expansion with personal pursuit Manage executive level relationships and ensure there are the optimal range of AML solutions to meet client needs as well as to maximize revenue generation and profitability of the firm Lead the assessment and testing of Financial Crimes compliance programs and implement recommended changes/controls and solutions Collaborate with other leaders to contribute to the development of intellectual property and thought leadership Develop collaborative relationships with the other related specialty practices and non-specialty practices across the firm to cross-sell relevant products and services Lead efforts in identifying and retaining new client relationships through business development and existing or new industry connections Play a vital role in managing and developing team members in the Financial Services practice, as well as recruiting new team members as part of this strategic initiative to aggressively grow the business Evaluate internal control structures to help identify weaknesses and associated risks Develop, perform, and supervise detailed financial, economic, and statistical analysis What You Will Need: Bachelor's degree 10+ years of Financial Crimes experience at regional and national financial institutions, crypto/digital assets exchanges, Securities / Capital Markets institutions, regulatory/government agencies, and/or consulting firms Deep understanding of AML regulations, investigations, and enforcement actions Expertise in OFAC, EDD, KYC, BSA, CDD and/or forensic accounting Deep understanding of Digital Onboarding and perpetual KYC transformation Familiarity with common fraud and money laundering schemes Strong understanding of corporate governance and regulatory issues that could affect an organization Outstanding project management skills in monitoring billing of hours, training, development, and supervision Outstanding communication and public speaking skills Proven track record of successful new business generation, and demonstrable ability (or commercial potential) to sell, deliver and manage highly visible engagements demonstrated by year over year credited sales generation of $2M+ Ability to travel up to 50% What Would Be Nice To Have: Master's Degree Strong preference for candidates local to the New York City and/or Washington, DC, metropolitan areas Desire to collaborate with other related Guidehouse practices as well as across the entire global firm to cross-sell relevant products and services, in addition to being a growth oriented, vertical thinker Intellectually adept with negotiation and influencing skills and ability to relate to range of senior level internal and external stakeholders Elevated level of business acumen and commercial awareness Extremely driven, energetic, and able to thrive in a results-oriented, entrepreneurial, analytical environment The annual salary range for this position is $197,000.00-$328,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Posted 30+ days ago

Sr. Security Governance, Risk & Compliance Analyst - Paze-logo
Sr. Security Governance, Risk & Compliance Analyst - Paze
Early Warning Services, LLCChicago, IL
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. The Sr. Security Governance, Risk & Compliance Analyst- Paze position will support the Audit Readiness program within SecGRC with review and responding to Paze Customer, Merchant, and Integrator inquiries on questionnaires and contract negotiations. This will requires a comprehensive knowledge of Early Warnings Policies, Standards, and Processes, along with a substantial understanding of Information Security and Risk frameworks and best practices. Overall Purpose The Sr. Security Governance, Risk & Compliance Analyst provides comprehensive activities supporting information security governance, risk, and compliance, including but not limited to: developing, assessing and recommending security policies, standards, and procedure updates in accordance with legal, regulatory, and contractual requirements; conducting and leading risk management activities; driving security risk assessment and remediation activities; analyzing and improving the internal controls testing program; facilitating audits and assessments; information security issues oversight; developing and improving security training and awareness activities. Essential Functions Plan and support the Security Governance, Risk and Compliance programs and department initiatives. Oversee the security policy program, which includes policy drafting, managing approvals in the Governance, Risk, and Compliance tool, facilitating cross-functional input, and ensuring compliance with policies. Design and improve internal control testing program and practices; advise management on control design and implementation. Provide consultation to management on regulatory, legal, and contractual requirements. Act as Point of Contact and Project Manager for Information Technology and Security focused external and internal audits and assessments (SOC-2, GLBA, FISMA, PCI DSS, FFIEC, & others). Assess information security risk and recommend mitigation activities in alignment with Enterprise and Operational Risk Management requirements. Document work performed for all audits and assessments and provide support for required responses. Track and report on compliance metrics for assigned areas. Present to executive staff, business line leaders, and external customers on various security topics (risks, issues, policies, governance trends, compliance gaps, etc.). Participate and lead security awareness programs efforts (security awareness training, Company communications, events, etc.) Serve as a mentor for Security Governance, Risk and Compliance staff. Effectively communicate Security-related risks, control gaps/failures, and vulnerabilities to business owners. Lead the issues management efforts, including risk identification and remediation for Security. Support the company's commitment to risk management and protecting the integrity, availability, and confidentiality of systems and data. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. Minimum Qualifications Education and experience typically obtained through completion of a bachelor's degree. Minimum of 5 or more years of direct/ related experience in security, governance, risk, and compliance, risk management, IT audit, information technology, or related. Proficient in ISO 27000, PCI DSS, NIST 800-53a, SIG, FFIEC handbooks, Service Organization Controls in accordance with SSAE No. 18, GLBA, and FCRA. Required certification in one of CISA, CISSP, CCSP, CRISC, GSNA, CGIH, or equivalent or ability to sit for one of the certifications within the first 12 months of hire Excellent written/verbal communication skills, with ability to present to peers and co-workers. Background and drug screen. Preferred Qualifications Additional related education and/or experience preferred. Prior financial services or FinTech experience. Certifications in any of the following: Security+, CISA, CISSP, CCSP, CRISC, GSNA, GCIH, or equivalent. Prior GRC, Information Security & Technology Consulting, or Advisory experience with leading consulting firms such as KPMG, Deloitte, E&Y, PWC is highly desirable. Experience with security-related technologies including GRC Technologies, Identity and Access Management tools, Single-sign-on technologies, and Security-focused systems. Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. The base pay scale for this position in: Phoenix, AZ/ Chicago, IL in USD per year is: $110,000 - $120,000. New York, NY/ San Francisco, CA in USD per year is: $120,000 - $130,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage- Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan- Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. Paid Time Off- Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process! Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Posted 30+ days ago

Clearing & Risk Associate (Weekend Support)-logo
Clearing & Risk Associate (Weekend Support)
Jump TradingChicago, IL
Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems. We're looking for an experienced, detail-oriented Clearing & Risk Associate to join our global team. This unique position is ideal for candidates with strong risk management skills, technical proficiency, and a readiness to contribute to the operational flow of global trading. You will be immersed in both risk management and post-trade operations, gaining broad exposure and playing a key part in the reliability and safety of our trading activity. This is a 4-day workweek role, with one weekend day (Saturday or Sunday) as part of your schedule. During onboarding and training, you'll initially work a standard Monday-Friday week before transitioning to the 4-day schedule (Wednesday-Saturday or Sunday-Wednesday). Candidates must be comfortable with and prepared for this arrangement. Flexibility and reliability to support weekend trading are essential to success in this role. What You'll Do: Participate in daily and real-time risk monitoring across asset classes, helping to identify, assess, and address risk exposures related to trading activities Use and develop your Python, SQL, and Excel skills to analyze large datasets, automate reporting, and support projects related to market risk (such as VaR, factor models, and portfolio analytics) Work closely with trading, technology, treasury, clearing, and compliance teams around the globe. Help coordinate risk management activities between teams in Asia and the US Support daily clearing activities including trade reconciliation, resolving breaks, and ensuring smooth post-trade workflows across various products and venues Suggest enhancements to workflows and documentation, actively build your expertise, and contribute to team projects focused on continuous improvement Other duties as assigned or needed Skills You'll Need: 5+ years of relevant risk management, trading, or financial operations experience, ideally at a trading firm, hedge fund, asset manager, or investment bank Hands-on familiarity with at least one major asset class (Equities, Treasuries, Futures, FX, or Options); willingness to expand your multi-asset risk expertise Strong proficiency in Excel (using pivot tables, v-lookups, etc.); experience with Python (including libraries such as Pandas, NumPy, SciPy) and SQL is highly valued Comfort with analyzing financial data (daily or intraday) and building tools for automation or reporting Effective communicator, able to explain technical and financial concepts clearly to a variety of audiences Self-motivated, proactive, and able to learn quickly on the job Bachelor's degree in a quantitative, technical, or business field Reliable and predictable availability Bonus Points: Experience with post-trade clearing systems or break resolution Familiarity with risk modeling or analytics (such as VaR, factor models, or portfolio analysis) Experience with Linux/Unix environments or in 24/7 trading operations

Posted 3 weeks ago

Enterprise Risk Analyst-logo
Enterprise Risk Analyst
Hippo Insurance ServicesAustin, TX
Title: Enterprise Risk Analyst Location: Austin, TX Reporting to: Sr. Enterprise Risk Manager About Hippo: Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We’ll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home. About This Role: Hippo is seeking a highly motivated and proactive Enterprise Risk Analyst to join our team. The successful candidate will primarily be responsible for administering various elements of our enterprise risk management (ERM) framework and supporting the development and maintenance of enterprise risk reporting and risk analytics. This role requires a strong blend of data analytics skills and the ability to drive initiatives proactively. What You’ll Do:   Risk Support Support the creation and maintenance of best practice documents including ERM Framework Playbooks, SOPs, procedures and education materials Administer and maintain Hippo’s issue reporting process, Hippo Issue Process (HIP), including monitoring, revieing and challenging issues reported through HIP under the guidance of the Senior Manager of Enterprise Risk Assist in the maintenance of issue tracking and reporting dashboard within company’s GRC tool Assist in the preparation of key documents for the Enterprise Risk Working Gorup (ERWG), Enterprise Risk Committee (ERC), and the board meetings Create and facilitate key processes and documents to maintain a strong risk culture throughout Hippo, including creating monthly Enterprise Risk Newsletter, maintaining risk accountabilities framework and annual enterprise risk training Work closely with the Senior Manager of Enterprise Risk in the preparation and project management of the annual Own Risk Solvency Assessment (ORSA) and Hippo Top Risk Assessment (TRA) Assist the Enterprise Risk team in the preparation, facilitation and monitoring of Corporate Risk Program Assessments and Control Risk Self Assessments Build and create meaningful stakeholder relationships with key business function leadership and employees Monitor and support the risk management of model risk, AI risk and other risk processes Risk Analytics Develop risk reporting and risk analytics aligned to Hippo Top Risks under the guidance of the Senior Manager and Chief Risk Officer Assist the Enterprise Risk team in monitoring risk appetite measures and providing advice and challenges on key risk management metrics and scorecards Provide support on the monitoring of risk tolerance and risk tolerance and aggregation monitoring Must Haves: 2+ years of experience in risk management, data analytics or a related field Bachelor’s degree required Technical Skills: Experience with an advantage in data analytics tool(s) (e.g, Excel, Power BI, Tableau, SQL, Bit Query, Looker Studio, GRC tools) Experience with risk management software and methodologies Strong analytical and problem-solving skills Soft Skills: Proactive attitude with the ability to drive initiatives and projects independently. Work in an agile way, be innovative and keep pace with a rapidly changing environment. Excellent communication and interpersonal skills. Effective project and time management skills for handling multiple priorities and projects. Strong organizational skills and attention to detail. Ability to work collaboratively in a team environment. Benefits and Perks Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: Healthy Hippos Benefits  - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) Equity  -   This position is eligible for equity compensation  Training and Career Growth  - Training and internal career growth opportunities Flexible Time Off  - You know when and how you should recharge Little Hippos Program  - We offer 12 weeks of parental leave for primary and secondary caregivers Hippo Habitat  - Snacks and drinks available and catered lunches for onsite employees Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.   Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.   Hippo CCPA

Posted 30+ days ago

Risk Manager (Legal Counsel)-logo
Risk Manager (Legal Counsel)
BarnhartCharleston, SC
Barnhart Energy Company, a sister company of Barnhart Crane and Rigging, is looking for a Risk Manager (Legal Counsel). Mission : one-Team, leading from the Front, creating good Works. Principles: one-Community We care deeply, valuing collaboration, wise counsel, and lasting relationships. full-Commitment We work with diligence and persistence, delivering upon our promises. true-Craftsmanship We value our work, continually striving for first-time excellence with innovative solutions. high-Character We exhibit and expect trust, fairness, humility, and integrity. Risk Manager:  This position provides leadership, implementation, and quality assurance of contracting and related commercial risk management support. Responsibilities: Develop, implement, and refine processes and tools to communicate, reduce, and mitigate commercial risk.  Refine & improve tools for contracting and procurement: ( i.e. standard forms, contract risk summary, etc.).  Develop an operational understanding of Company Operations, including site visits. ( one -Community) Contracting: Support contract negotiations and redlines with Sales to ensure that agreements with customers, vendors, and subcontractors comply with company best practices; verify that an accurate contract risk summary is prepared.   Assist Operations with review and negotiation of change orders, claims, and disputes for active agreements.   When assigned, in conjunction with Sales & Operations, draft and negotiate agreements with customers, vendors, and subcontractors.  ( true -Craftsmanship) Coordinate use of outside counsel for large agreements, claims, and litigation. ( full -Commitment) Evaluate and negotiate project labor agreements (PLA) – maintain listing of active agreements and past PLAs by jurisdiction. Assist in Company understanding and compliance with various states' employment law and requirements. ( high -Character) Perform other duties as assigned. Qualifications: JD; Member of a state bar in good standing 3-5+ Years Experience, with some in-house experience preferred   Construction contracting experience is preferred but not required Strong business acumen and ability to quickly grasp business & technical concepts Full-time Office position in Knoxville, TN, Chattanooga, TN, or Charleston, SC EOE/AA Minority/Female/Disability/Veteran

Posted 30+ days ago

Chief Risk Officer - To 175K - Bridgeport, CT - Job 3468-logo
Chief Risk Officer - To 175K - Bridgeport, CT - Job 3468
The Symicor GroupBridgeport, CT
Chief Risk Officer – To $175K – Bridgeport, CT – Job # 3468 Who We Are The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves! We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you. The Position Our bank client is seeking to fill a Chief Risk Officer role in the Bridgeport, CT area. The position is responsible for overseeing the bank's credit and risk management functions encompassing the entire organization. The CRO is charged with developing and implementing an effective risk management program that balances risk mitigation strategies with the bank’s growth and service objectives. The incumbent is ultimately responsible for ensuring the bank is in compliance with applicable laws and regulations. The CRO will prioritize resources and actions by risk exposure, audit and exam findings, applicable statutes, and regulations as well as  Bank performance and needs for efficiency.   The opportunity has a generous salary of up to $175K and a benefits package. (This is not a remote position). Chief Risk Officer responsibilities include: Oversight responsibility of the Senior Credit Risk Manager who has direct responsibility for Bank’s loan credit risk portfolio, ensuring sound lending practices, compliance with  credit policies, managing NPA’s, appropriate controls and procedures.   Development and continuous improvement of credit risk management strategies,  including the establishment of risk tolerance, data driven dashboards, and efficient  reviews processes for monitoring the portfolio. Periodically modify risk tolerances  based on data and supported market and economic conditions.   Supervision of underwriting ensuring the process is comprehensive, accurate,  efficient, and completed in a timely fashion. Process must be scalable and allow for  volumes stated in Strategic Plan.  Accountability for Bank’s loan review and collection processes ensuring tasks are  completed in an efficient and timely manner.  Establishment of individual and team performance benchmarks for credit analysts  and other roles supervised. Establish SLAs and timelines for prompt task turnaround.  Improve turnaround times with use of technology and automation. Ensure expectations are set and communicated to loan originators and clients.  Oversight and management of the credit portfolio by analyzing portfolio  performance, identifying emerging risks, and proactively recommending appropriate  actions.  Periodic stress testing and scenario analysis to evaluate potential impacts of various  economic conditions on credit risk and overall portfolio health.  Work with the CEO, and the Board of Directors to set and, as appropriate, adjust risk  tolerance levels; determine critical (key) risk indicators to manage risk within established  tolerance levels.   Develop and maintain the bank’s overall risk management strategy, including identifying,  assessing, monitoring, and mitigating various risks (credit, operational, fraud, compliance  etc.).  Establish and maintain an effective risk governance structure to ensure risk is managed  across all levels of the organization. Ensures alignment with bank’s goals and objectives (as  outlined in the Bank’s Strategic Action Plan) and applicable laws and regulations.   Lead the development and implementation of comprehensive risk management policies,  procedures, and frameworks to support the bank's strategic initiatives.  Communicate risk management issues clearly to all stakeholders, promoting a strong risk conscious culture within the organization.  Responsible for securing and maintaining appropriate insurance coverage for the Bank.  Work closely with members of Executive Management to align risk management strategies  with business operations and goals. Uses Strategic Action Plan to prioritize initiatives,  appropriately allocate resources and adjust risk tolerances.   Ensure the bank is in compliance with all relevant banking regulations, specifically those  related to credit and risk management (e.g., Dodd-Frank, Basel III, B.S.A. etc.).  Works with Audit Risk & Compliance Board Committee to define internal & external scope,  balance prudent safety and soundness, with efficiency and overhead expense. Oversees the coordination of internal & external audits, as well as state and federal exams.  Serves as a primary interface with auditors and examiners. Oversee the preparation and  submission of regulatory requests, applications, and risk reports.   Who Are You? You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future. You also bring the following skills and experience: Ten years to fifteen years in management functions of Credit, Compliance, Risk, or  related experience.   A Master’s Degree in Business Administration, Risk Management, or equivalent.  Formal credit training is expected. The next step is yours. Email us your current resume along with the position you are considering to: resumes@symicorgroup.com

Posted 30+ days ago

Logistics Protection & Security Risk Advisor (EM6874)-logo
Logistics Protection & Security Risk Advisor (EM6874)
Samsung SDS AmericaPlano, TX
Position Summary: Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.  As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company. The Logistics Protection & Security Risk Advisor acts as a key consultant and advisor to the organization, responsible for identifying, analyzing, and reporting security risks across warehouse, rail, and transportation operations. This role will lead efforts in mapping operational vulnerabilities and providing strategic insight and recommendations to leadership. By partnering closely with cross-functional teams and customers, this position plays a critical role in safeguarding company assets, ensuring regulatory compliance, and improving the overall risk posture of the supply chain. To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html     Key Responsibilities:   1. Risk Assessment, Mapping & Advisory Act as a subject matter expert and advisor to leadership on logistics-related security risks. Conduct ongoing risk assessments across warehousing, rail, and trucking operations to identify vulnerabilities and provide actionable insights. Map security risk areas and operational exposures across the end-to-end supply chain. Develop strategic recommendations to mitigate risk, improve policies, and strengthen infrastructure. Translate risk analysis into executive reports and presentations that guide decision-making. 2. Security Strategy & Development Design and implement comprehensive loss prevention and supply chain security programs. Collaborate with operations, transportation, and warehouse teams to embed risk mitigation strategies into everyday workflows and long-term planning. Evaluate and update emergency response and recovery plans related to cargo theft or high-risk shipments. 3. Incident Management & External Partnership Oversee and support investigations into theft, fraud, and loss, including data collection, documentation, root cause analysis, and recovery efforts. Partner with law enforcement, rail providers, insurers, and industry consortiums to enhance preventive measures and support incident response. Lead crisis response coordination during critical security incidents. 4. Monitoring & Operational Oversight Oversee usage and effectiveness of GPS, surveillance systems, and tracking tools. Monitor high-risk activities such as drayage, intermodal transfers, cross-docking, and long-haul routes to identify and address security gaps. Analyze theft/loss trends and operational data to drive continuous improvement. 5. Compliance, Training & Internal Communication Ensure organizational adherence to transportation and logistics security regulations. Develop and deliver staff training on security procedures, awareness, and prevention tactics. Serve as an internal consultant to functional leaders for compliance planning and process design. 6. Reporting & Auditing Produce comprehensive reports on risk assessments, incident trends, loss metrics, and risk mitigation effectiveness. Audit freight routing data, and shipment activity for red flags indicating possible fraud or theft. Present findings and recommendations to executive teams and support decision-making with data-driven insights. Requirements Bachelor’s degree in Criminal Justice, Logistics, or a related field required Minimum of 8 years of experience in logistics security, theft prevention, or related roles. Strong understanding of logistics operations, 3 PL transportation Operation, warehouse management, and best practices. Strong understanding of warehouse, railroad, and trucking operations. Proficiency in security technologies, including surveillance systems and asset tracking tools. Excellent problem-solving, investigative, and analytical skills. Ability to work with cross-functional teams and communicate effectively with law enforcement. Familiarity with regulatory requirements for transportation security. Ability to work independently and be resourceful Proficient with software including Microsoft Office Suite (Word, PowerPoint, Excel Willingness to travel to various facilities and operational sites. Experience in the logistics industry, particularly with railroad companies focusing on security, theft prevention, and mitigation, is highly advantageous. Ability to travel up to 30%. Required work on site Plano, TX Benefits Samsung SDSA offers a comprehensive suite of programs to support our employees: Top-notch medical, dental, vision, and prescription coverage Wellness program Parental leave 401K match and savings plan Flexible spending accounts Life insurance Paid Holidays Paid Time off Additional benefits Samsung SDS America will support your professional development and growth in your future career.   Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $95,000 ~ $125,000/year, and your base pay will depend on your skills, education, qualifications, experience, and location.   Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

Posted 1 day ago

IT Risk and Compliance Professional-logo
IT Risk and Compliance Professional
Two95 International Inc.Washington, DC
Title: IT Risk and Compliance Professional Location: Washington, DC Duration: 6+ Months Description The IT risk and compliance or IT audit professional will support Client's IT Risk & Compliance team in its efforts to establish an ongoing monitoring program over its information technology general controls (ITGCs) pervasive to our financial reporting objectives. Responsibilities include: Executing test plans to evaluate the design and operating effectiveness of ITGCs Evaluating test results to identify control gaps and control improvement opportunities Perform monitoring activities to ensure that established controls continue to operate effectively over time Assist with assessing risks and recommending control improvements Prepare lead sheets, maintain audit documentation and working papers to support the conclusion reached Draft findings and communicate recommendations Requirements Bachelor's degree in accounting, accounting information systems or computer science. 5 or more years of IT internal/external audit experience (internal audit or risk management experience with a public company is preferable) CISA certification Experience performing integrated audits Familiarity with the risk-based audit approach Familiarity with industry frameworks (e.g. COSO, COBIT, NIST, etc.), best practices and methodologies Proven interpersonal skills Demonstrated ability to execute and deliver under challenging circumstances Excellent communication skills – written and oral Strong hands-on experience with Sarbanes Oxley (SOX) compliance Strong ITGC testing experience

Posted 30+ days ago

Risk Manager - Telecom-logo
Risk Manager - Telecom
UtilitiesOneVoorhees Township, NJ
Company Overview: Utilities One (U1)  is a leading provider of comprehensive infrastructure solutions for Telecommunication Providers, Electric Utilities, Wireless Providers, Water Utilities, Telecom Engineering, and Fulfillment Services (LECs/MSOs). We offer a full suite of services to support infrastructure projects, providing end-to-end solutions to our valued clients. At U1, we are committed to excellence, integrity, and innovation in all that we do, and we are dedicated to driving success for both our clients and our team members. Position Overview: The Risk Manager will be responsible for ensuring that the Company adheres to all regulatory and compliance requirements specific to the telecommunications industry on the contractor side. This individual will develop, implement, and oversee risk management policies, create compliance documentation, assess insurance coverage and claims, conduct risk assessments, and ensure all compliance criteria are met across the company. The role involves reporting on compliance and risk-related matters to senior management and implementing procedures to enhance overall effectiveness. Key Responsibilities: 1.  Policy Development: Create and update company-wide policies, procedures, and guidelines specific to Company operations. Develop risk assessment policies to address key areas of concern for the telecommunications sector. Ensure that all policies are clearly communicated and integrated. 2. Risk Reporting: Monitor and report on risks regularly, preparing detailed risk management reports for senior leadership, highlighting compliance breaches, areas of non-compliance, key risks, and mitigation efforts. Develop and implement risk mitigation strategies that address telecommunications contracting challenges, ensuring risks are minimized and managed. 3. Insurance and Claims Management: Oversee the processing and management of insurance claims, including subcontractor-related claims. 4. Compliance Criteria and Monitoring: Develop and maintain a comprehensive understanding of all regulatory and legal requirements affecting the Company operations. Conduct regular compliance checks and risk assessments to ensure all divisions meet necessary industry standards and criteria. Collaborate with other department heads to ensure alignment with compliance policies, especially in relation to contracting operations. Requirements Bachelor’s degree in law, business administration, risk management, or a related field (Master's degree preferred). 5+ years of experience in risk management, or a related field, with a focus on telecommunications industry and contractor operations. In-depth knowledge of regulatory requirements, risk management practices, and compliance frameworks in the telecommunications sector. Strong experience in assessing insurance policies, handling claims, and ensuring company-wide compliance for contractors in the telecom industry. Excellent organizational, communication, and leadership skills. Ability to work cross-functionally and implement procedures across multiple departments. Analytical skills to assess risks and create effective strategies for mitigation. Benefits Great Work Environment; Health Insurance; Competitive Payments; Career Advancement Opportunities. Insurance coverage; PTO and Paid Federal Holidays.

Posted 30+ days ago

Bilingual Risk and Claims Manager-logo
Bilingual Risk and Claims Manager
Quality Enterprises USA, Inc.Tampa, FL
Job Description: Quality Enterprises is looking for a Risk and Claims Manager   to join our team. The Risk and Claims Manager is responsible for managing the Company's insurance claims, ensuring compliance with safety regulations, and fostering a culture of safety across all projects. Benefits Competitive Pay Paid Holidays & PTO Medical and Dental Insurance Vision, Accident, Critical Illness, and Hospitalization Insurance Options Short-Term Disability (Company-Paid) Life Insurance (Company-Paid) Additional Voluntary Life Insurance Options 401K with company contribution match Career Advancement Opportunities Positive Work Environment Job Requirements: Essential Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Manage the entire claims process including investigation, documentation, and negotiation with insurance providers. Conduct risk assessments to identify potential safety hazards and develop strategies to mitigate risks. Develop, implement, and maintain comprehensive safety policies and procedures in accordance with OSHA and industry standards. Maintain Company Safety Data Sheet (SDS) Manuals. Oversee and distribute weekly toolbox talks to all employees. Collaborate with project managers and site supervisors to ensure safety protocols are integrated into all phases of construction. Investigate accidents and incidents, prepare detailed reports, and implement corrective actions to prevent future occurrences. Provide training and support to employees regarding safety practices, claims processes, and emergency response protocols. Prepare and maintain accurate records of claims, safety incidents, and compliance documentation for reporting purposes. Qualifications: Bachelor's degree in construction management, occupational safety, risk management, or a related field. Candidate must be Bilingual in English and Spanish. Minimum of 5 years of experience in claims management and safety in heavy civil construction required. Relevant certifications (e.g., CSP, ARM) highly preferred. Strong knowledge of construction safety regulations and claims processes. Excellent communication and negotiation skills. Strong interpersonal and negotiation skills and the ability to work collaboratively in a team-oriented environment. Proficiency in Microsoft 365 and Adobe Acrobat. Working Conditions and Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, climb ladders, sit, use hands, climb stairs, balance, stoop, kneel, crouch, crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Posted 1 week ago

EY - Technology Risk Internship - Summer 2026, application via RippleMatch-logo
EY - Technology Risk Internship - Summer 2026, application via RippleMatch
RippleMatch Opportunities Memphis, TN
This role is with EY. EY uses RippleMatch to find top talent. USA - Assurance - Technology Risk - 360 Careers Intern - Summer 2026   Applications will be accepted until this posting’s noted expiration date on your Career Center platform.  For those living in California, please click  here  for additional information.   At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.   The exceptional EY experience. It’s yours to build.   To improve your application experience, please apply to  no more than two positions within a six-month period.    EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.   About our business  The broad business perspective you gain in EY’s Assurance practice will serve as a launch pad to your career, whether you stay at EY to partner or seek a role in the C-suite. Our easy-to-use Assurance Career Framework will help you map your successful career path, understand just what’s expected of you, and access the right learning, experiences and coaching to support your career progression. Along the way, you’ll develop a deep understanding of the inner workings of business and draw on your accounting knowledge to help solve complex challenges.     Specifically, within our Technology Risk practice, you will assess whether clients are employing proper information systems, resources, and controls to meet professional audit standards. You can expect to work with your clients to analyze and evaluate information systems controls facilitating the Company’s business processes.     We focus on a variety of industries including but not limited to:   Advanced Manufacturing & Mobility, Power & Utilities, Health Sciences & Wellness, Consumer, and Technology, Media & Entertainment, Telecommunications. Interns will have exposure to clients in a variety of these industries.   Candidates can elect to join the Government & Public Sector (GPS) practice and will work exclusively with federal clients, as well as state and local agencies and higher education institutions.   Candidates can elect to join the Financial Services Organization (FSO) and will focus exclusively in financial services; they will have opportunities to serve leading investment banks, retail and commercial banks, insurers and investment managers.   Whether you choose to join GPS, FSO, or pursue a broader industry focus, you will gain foundational skills for a long career.     What you will do  Understand and document clients’ business and IT processes, risks, and controls.  Perform control documentation and testing through review of client evidence and interviews. Collaborate with members of the engagement team to plan the engagement and develop work program timelines, assign responsibilities for key tasks and prepare other planning documents. Monitor and manage project progress and risks, and ensuring key stakeholders are kept informed about progress and expected outcomes. Create flowcharts and process documentation for financially relevant processes. Perform common work assignments and projects including, but not limited to: System and Organization Controls (“SOC”) reports, third-party risk assessments, IT risk and control framework design and assessments of automated and IT General Controls (ITGCs) as part of SOX and Financial Statement audits.   Job requirements and preferences Required qualifications Have or be working toward, an undergraduate or graduate degree in Accounting, Information Systems or a related discipline. Desire to work in IT audit as demonstrated by relevant course work, interest or internship experience. Work may be required in excess of standard hours. In certain circumstances, travel may be required beyond your work location based on client and project needs. Candidates interested in the Government & Public Sector focus must have U.S. citizenship and be able to obtain and maintain a secret clearance or higher, within the designated time frame, which will be determined by the engagement requirements for a security clearance. Preferred qualifications Desire and educational requirements to pursue a relevant certification (CPA, CISA, etc.). Access to reliable transportation to/from the EY office and client sites. A driver’s license is strongly recommended as ride share and public transportation options may not be available in all locations. A strong academic record, including, without limitation, course work that EY deems relevant to this position.   What we offer    If you join EY full time after your internship, we offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. The hourly pay range for this job, in the US, is $37.50 - $45.19. Individual salaries are based on education, geographic location, and alignment to the market data.   In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Our expectation is for most people to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.   Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.   Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.   Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.   Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.     If you can demonstrate that you meet the criteria above, please contact us as soon as possible.     EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.    Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.    Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.     EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law .     EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at  ssc.customersupport@ey.com .

Posted 2 weeks ago

Lyft logo
UX Researcher, Risk Tech
LyftSan Francisco, CA
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Job Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking a User Experience Researcher to join our Risk Tech team and partner with Design, Product Management, Data Science, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new opportunity areas, test concepts as they are being developed, and evaluate products once they’ve rolled out. 

Our Risk Tech team strives to empower drivers to understand their driving, innovates to prevent accidents, and empathetically handles insurance claims. Your contributions will directly inform product decisions and guide design iterations. 

You are a flexible team player that excels in an energetic working environment. You are also comfortable working closely with passionate designers, product managers, and engineers that care deeply about creating experiences that bring people together.

Responsibilities:

  • Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, information architecture studies, surveys, user/usability testing (remote and in-person), and any other methods you find impactful
  • Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
  • Partner with our data science partners to provide qualitative context for their quantitative insights
  • Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization

Experience:

  • 3+ years of experience conducting qualitative or mixed methods research, with a strong grasp of a variety of methods
  • Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Economics, or a related field OR comparable UX research experience
  • Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization, and at senior levels
  • Ability to balance multiple projects in parallel and manage time effectively
  • Willingness to take initiative, run with projects, and speak up when support and guidance is needed
  • Strong listening, analytical, and organizational skills
  • Excellent storyteller, with strong written/verbal communication and presentation skills
  • Enthusiasm for a team-oriented, collaborative, highly energetic, fun and fast-paced environment
  • Strong interpersonal skills, with the ability to build relationships across functions and locations, and work collaboratively with a variety of stakeholders
  • Bonus:
    • Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field
    • Quantitative research experience and a strong grasp of survey design
    • Design thinking methods and brainstorm facilitation
    • Visual communication, information design, or wireframing skills

Benefits:

  • Great medical, dental, and vision insurance options with additional programs available when enrolled
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • 401(k) plan to help save for your future
  • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Subsidized commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $128,000 - $160,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.