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Director, Global Customer Care And Service Management Standards Centralized Managed & Support Operations (Cmso)

Motorola SolutionsFort Lauderdale, FL

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Managed & Support Service Operations organization is responsible for global delivery of Motorola Solutions' product and applications support, centralized service delivery, and managed service operations. Job Description The Director - Global Customer Care and Delivery Operations Standards Office (DOSO) will report directly to the AVP of Global Centralized Managed Support Operations, Glenn Graves, and will be responsible for the North America, Europe, Latin America and Asia Countries delivery of Motorola Solutions' product, portal and applications support, centralized service delivery standardized processes. A Customer Call Center Director is a senior leadership role responsible for the overall strategy, operations, and performance of a call center, aiming to maximize efficiency, customer satisfaction, and achieve organizational objectives. This candidate will play a critical role in Motorola Solutions' transition from a product centric to a services centric business focused on Software Enterprise Solutions. As the company continues to provide and develop industry-leading solutions for their customers, the candidate is responsible for driving a service delivery operational strategy with a focus on sustainable business models, competitive advantage and differentiated customer experience. This role is responsible for ensuring an exceptional customer experience that aligns with business and strategies, mentoring and developing staff, streamlining processes, and managing a departmental budget. Key Responsibilities: Strategic Planning and Vision: Developing and implementing the call center's strategic vision, objectives, and long-term plans that align with the broader company goals, particularly those related to customer experience and business growth. Operational Management: Overseeing the day-to-day operations of the call center across various channels (phone, chat, email, social media), ensuring efficient workflow, adherence to Service Level Agreements (SLAs), and optimal resource utilization. This includes managing staffing, scheduling, and call routing. Team Leadership and Development: Leading, mentoring, and motivating a team of call center managers, supervisors, and agents. This involves setting performance goals, conducting regular performance evaluations, providing coaching and training programs, fostering a positive work environment, and addressing employee engagement and retention. Performance Monitoring and Analysis: Defining, tracking, and analyzing key performance indicators (KPIs) such such as Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and call abandonment rates. They use this data to identify trends, pinpoint areas for improvement, and implement data-driven strategies. Customer Experience (CX) Improvement: Championing a customer-centric culture within the call center. This involves developing and implementing best practices for customer interactions, handling escalated customer inquiries and complex issues, and actively seeking feedback to improve service quality and customer loyalty. Technology and System Optimization: Evaluating, implementing, and optimizing call center technologies and software (e.g., CRM systems, ACD/IVR systems, workforce management tools, AI-driven solutions) to enhance operational efficiency, streamline customer interactions, and improve agent productivity. Budget Management: Developing, managing, and optimizing the call center budget, including forecasting, resource allocation, and cost-control measures to ensure efficient operations and maximize return on investment. Compliance and Quality Assurance: Ensuring the call center operates in compliance with company policies, industry regulations (e.g., data privacy like GDPR, HIPAA), and quality standards. Skills / Attributes Required: Master's degree in Computer Science, Engineering or Business Management 10+ years of experience in managing technology operations and teams, with at least 6 years within a cloud development or DevOps environment; 5+ years demonstrated success in leading a highly motivated, engaged team of 100+ team members. Strong understanding of human resource management principles, practices, and procedures Extensive customer service leadership experience, preferably within a technical contextor technology company A depth of knowledge and tool kit of best practices across customer centric service delivery organizations A deep understanding and appreciation of the value of building the customer experience throughout the delivery process Proven success in driving change both in culture and organization to achieve the business objectives while simultaneously building the team morale and enthusiasm for the vision Experience delivering services and solutions on a global scale. Ability to challenge standards to drive innovation, value and impact Knowledge and curiosity of emerging technologies that may become relevant to building solutions Proven success building and cultivating teams in the midst of significant change Proven success in building relationships with peers and executives to gain input and alignment to visions and plans Demonstrated experience in transforming teams through process improvement, performance management, realignment and hiring to achieve higher performance levels Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment Excellent communication skills: executive presentations, written, oral, and interpersonal Experience: Additional Skills & Experience Requirements: Experience conducting planning, governance, application selection, implementations, transformation and other enhancement projects Excellent performance record and proven ability to produce positive results Demonstrate a high level of credibility, integrity, and trust with a focus on excellent customer service, supportive workplace interactions, and a professional work ethic Strong ability to build relationships both internally and externally, including fostering a collaborative, positive work environment with stakeholders and peers History of increasing levels of accountability and responsibility and proven experience leading, managing, directing and motivating staff ITIL Certification desirable Performance and personal competencies required for the position: Business Acumen, Thought Leadership, Decision Making, Building Relationships and Using Influence and Leading Teams: Process Orientation/Organizational Skills: Knowledge of service transition and service operations Locations: This is a Hybrid role (The selected candidate will need to be in office a minimum of 3 days a week) Candidate must live within a hour of the following MSI offices: Schaumburg, Chicago, Ft. Lauderdale, Allen TX. Target Base Salary Range: $170,000 USD - $190,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements Bachelor's degree degree in Computer Science, Engineering, Business Management or equivalent work experience 10+ years of progressive experience in customer service, customer success, or service delivery roles, with a significant portion in a leadership capacity. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Posted 30+ days ago

Management Trainee Program

The BuckleChandler, AZ

Summary The Management Trainee position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, Management Trainees perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with Store Manager to develop sales, recruiting and leadership skills in order to become a Store Manager. The Management Trainee will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales Generation and Guest Service Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest Answer questions regarding the store and its merchandise Recommend, select, and help locate or obtain merchandise based on Guest needs and desires Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG) Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect. Maintain and build good Guest relationships to develop a client based business Model, encourage and demonstrate leadership in customer service and selling skills Consistently perform leadership actions and maintain high standards, whether or not the Manager is present Teammate Recruiting, Training and Development Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, loss prevention and sales presentation standards on a daily basis Motivate Teammates to initiate and complete daily tasks Assist Store Manager with coaching and counseling Teammates in accordance with Buckle policies Actively recruit for the store and participate in interviewing with Store Manager Support Store Manager by setting up all interviews Visual Merchandise Management Develop skills and educate Teammates to implement, evaluate and create visual displays based on Buckle guidelines Responsible for managing product categories such as: denim, shoe, promotions and supplies Maintain store standards of excellence at all times Ensure sales floor is consistently sized and new freight is appropriately displayed Operations Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs Set goals and expectations to complete an extensive Management Trainee Program with weekly topics, assignments and reviews Review completed Management Trainee assignments with District Manager Establish relationships and excellent communication with Area Manager, District Manager and Corporate Office to assist Store Manager in effective operation of the store Accurately and efficiently complete store opening and closing procedures according to Buckle procedures Implement Buckle developments with the direction of the Store Manager - Policies, procedures, organizational changes, merchandise offerings Complete register balance and bank deposits accurately, daily and on time Adhere to Loss Prevention policies and store key controls at all times Confidence in handling returns, exchanges and additional operational and Loss Prevention duties in Store Manager's absence Convey feedback to Store Manager with regard to sales and Teammate performance Monitor and maintain adequate inventory of supplies Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Communicate store repair needs to Store Manager Immediately handle emergencies in Store Manager's absence, in accordance with Company guidelines Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner Understand and apply the Buckle's Code of Ethics and all Buckle's policies, procedures, and handbooks. Supervisory and Leadership Support Store Manager by planning and leading the Team, daily reviewing with Teammates and participation in Team meetings Partner with Store Manager to ensure that all OnBoarding new hire paperwork is promptly and accurately completed Prepare to be a Store Manager by collaboratively supervising Teammates in their store location with supervision from store management. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include recruiting, interviewing, training, reviewing, delegating, scheduling, and leading Teammates Act as the Store Manager in their absence Ability to travel and cover other Stores within District based on business needs Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Full-time Benefits Available (after applicable waiting period): Insurance Spending and Savings Accounts Paid Time Off 401(k) Retirement Plan Teammate Discount Performance Bonuses Leave Options Employee Assistance Program Education and/or Experience Bachelor's degree from four-year college or university in relevant field of study preferred; or one to three months related retail experience and/or training; or equivalent combination of education and experience. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Objective Qualifications No visa sponsorship is available Ability to operate a motor vehicle and travel, including overnight as required Relocation may be required Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 2 weeks ago

Management Trainee Program (Ross Park Mall)

The BucklePittsburgh, PA

Posted 2 weeks ago

Sales And Management Intern

The BuckleTraverse City, MI

Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, Sales and Management Interns perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work closely with the Store Manager to develop an understanding of how Buckle's retail business works and what it takes to excel in management. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales Generation and Guest Service Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest Answer questions regarding the store and its merchandise Recommend, select, and help locate or obtain merchandise based on Guest needs and desires Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area Help Guests try on or fit merchandise Check out and bag purchases Prepare merchandise for alterations Knowledgeable of all exchange and return procedures for Guests Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect. Place Special Orders or call other stores to find desired merchandise Maintain and build good Guest relationships to develop a client based business Develop and maintain knowledge of Buckle's customer service expectations in order to meet the needs of every Guest Consistently maintain high standards, whether or not the Manager is present Teammate Recruiting, Training and Development Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend Maintain a positive attitude at all times creating a positive floor culture Visual Merchandise Management Present merchandise in a manner that will maximize sales and achieve optimum merchandise turn Stay current on product range Work with other Teammates and Guests to identify product improvements, new product ideas and new product feedback Ensure sales floor is consistently sized and new freight is appropriately displayed Operations Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs Open and close cash registers, use magnetic card readers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits Watch for and recognize security risks and thefts, and know how to prevent or handle these situations Follow all Loss Prevention guidelines, including daily bag and purse checks Develop and maintain knowledge of Point of Sale ("POS") procedures Understand and execute all policies regarding payments, exchanges and Loss Prevention practices Perform merchandising tasks, such as handling freight, re-merchandising, preparing displays, completing price markdowns, and transfers Consistently maintain a clean, organized, and shoppable store to fulfill Buckle's mission statement Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner Understand and apply the Buckle's Code of Ethics and all Buckle's policies, procedures, and handbooks Additional duties as assigned Internship Duties Complete Teammate Orientation, Beginning Leadership, and Recruiting, Interviewing and Hiring sections of the Buckle Management Manual Provide weekly reports and progress updates to the Area Manager and District Manager Develop an understanding of Buckle's products, sales presentation and merchandising process Put knowledge into action by managing a product category - set sales goals, educate teammates and track your own results Lead and motivate the team by tracking the specific department or company tool through Performance Tracker. Examples include: Build a Specific Denim Brand Tops Accessories Shoes Buckle Card Activewear Outerwear Swimwear Develop recruiting, merchandising and leadership skills Actively participate monthly in conference calls Take ownership and responsibility for all required assignments within the Internship. Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit. Special projects and other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Part-time Benefits Benefits Available (after applicable waiting period): Teammate Discount Performance Bonuses Employee Assistance Program 401(k) (subject to additional requirements) Paid Sick Time (where required by state) Education and/or Experience In pursuit of a Bachelor's degree from a four-year college or university in relevant field of study; no prior experience or training necessary. Additional Qualifications Interested in long-term commitment with Buckle No visa sponsorship is available Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center. #LI-Onsite

Posted 2 weeks ago

Restaurant Management

QdobaOshkosh, WI

Please apply in person at the address listed. This job posting is for a position in a restaurant owned and operated by an independent franchisee, not QDOBA Restaurant Corp. This means the independent franchisee, and not QDOBA Restaurant Corp. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.

Posted 30+ days ago

Management Trainee Program (Lakeside Shopping Center)

The BuckleMetairie, LA

Posted 30+ days ago

Care Management Clinician - Dual Special Needs Program (Monday - Friday)

PacificSourceBend, OR

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client's health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes. Clinicians incorporate the essential functions of professional case management concepts to enhance patients' quality of life and maximize health plan benefits. These functions include but are not limited to: coordination and delivery of healthcare services, consideration of physical, psychological, and cultural factors, assessment of the patient's specific health plan benefits, and additional medical, community, or financial resources available. Qualified candidates must be acceptable to the following available work schedule: Monday - Friday 8:00am to 5:00pm Essential Responsibilities: Clinician Care Managers facilitate the achievement of client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. Collect and assess patient information pertinent to patient's history, condition, and functional abilities in order to develop a comprehensive, individualized care management plan that promotes appropriate utilization, and cost-effective care and services. Based on the needs and values of the client, and in collaboration with all service providers, the clinician links clients with appropriate providers and resources throughout the continuum of health and human services and care settings, while ensuring that the care provided is safe, effective, client-centered, timely, efficient, and equitable. Clinicians have direct communication among, the client, the payer, the primary care provider, and other service delivery professionals. The case manager is able to enhance these services by maintaining the client's privacy, confidentiality, health, and safety through advocacy and adherence to ethical, legal, accreditation, certification, and regulatory standards or guidelines. Interact with other PacificSource personnel to assure quality customer service is provided. Act as an internal resource by answering questions requiring medical or contract interpretation that are referred from other departments, as well as physicians and providers of medical services and supplies. Assist employers and agents with questions regarding healthcare resources and procedures for their employees and clients. Practice and model effective communication skills: both written and verbal. Utilize and promote use of evidence-based tools. Utilize lean methodologies for continuous improvement. Supporting Responsibilities: Meet department and company performance and attendance expectations. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of three (3) years of clinical experience, including case management. Insurance industry experience preferred. Education, Certificates, Licenses: Clinical Social Worker, Licensed Professional Counselor, or Licensed Independent Clinical Social Worker with unrestricted license required in current state of residence. OR Registered Nurse with current appropriate unrestricted state license based on line of business: Commercial and Medicare: Oregon, Idaho or Montana, and Washington; Medicaid and DSNP: Oregon. Certified Case Manager Certification (CCM) as accredited by CCMC (The Commission for Case Management) strongly desired at time of hire. CCM certification required within two years of hire. Knowledge: Knowledge of health insurance and state mandated benefits. Experience and expertise in case management practice including advocacy, assessment, planning, communication, education, resource management and service facilitation. Ability to deal effectively with people who have various health issues and concerns. Knowledge and understanding of contractual benefits and options available outside contractual benefits. Knowledge of community services, providers, vendors and facilities available to assist members. Ability to use computerized systems for data recording and retrieval. Assures patient confidentiality, privacy, and health records security. Establishes and maintains relationships with community services and providers. Maintains current clinical knowledge base and certification. Ability to work independently with minimal supervision. Competencies Adaptability Building Customer Loyalty Building Strategic Work Relationships Building Trust Continuous Improvement Contributing to Team Success Planning and Organizing Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Posted 30+ days ago

Customer Communications Strategy & Implementation Manager - Lifecycle Management

Cinch Home ServicesBoca Raton, FL

Key Responsibilities: You will be responsible for formulating optimal lifecycle solutions based on the customer cohort, client requirements, as well as internal insights and data. Partner with SMEs to develop a customer journey map that drives customer value and maximizes engagement and loyalty in the onboarding, customer servicing, and retention windows. Understand the value and are adept at various marketing / communications tactics and delivery channels, including email, direct mail, inbound and outbound telesales, web-based experiences, etc., and utilize the most efficient and effective means to drive customer value. Ability to synthesize customer insights from across the organization, such as NPS, online ratings, customer cancellation dispositions; and turn those insights into actions that improve customer retention. You are knowledgeable about test-and-learn processes, metrics tracking and post-analysis, and utilize this knowledge to continuously analyze and improve lifecycle initiatives. You will assess and monitor the market for relevant lifecycle activities and best practices and stay abreast of what competitors are doing for retention activities. Ability to perform other LCM duties as assigned. Qualifications: 5+ years of experience handling communication strategy, planning, implementation in related areas, such as an account manager in a marketing / advertising agency, or company role in customer lifecycle management, or marketing strategy & implementation. Experience in the home services or subscription-based business a plus. Strong competencies in planning and organization with the ability to juggle multiple initiatives while maintaining a focus on quality and effectiveness. Knowledgeable multi-channel marketing strategist with background in campaign development and execution. Familiarity with programs such as Jira, HubSpot, Google Analytics, SFMC, Liferay, and shared document platforms. Solid business acumen along with demonstrated work ethic, integrity, and professional conduct and appearance. Ability to produce and present clear, concise, and professionally written communications and executive presentations. Effective communication and interpersonal skills. Highly organized with attention to detail and ability to build and maintain relationships with internal and external partners. Exceptional leadership and task management abilities. Ability to adapt to changing market conditions and customer needs. Education: Bachelor's degree in business, marketing, communications, or related field required.

Posted 30+ days ago

Director Of Product Management

Toppan MerrillAnaheim, CA

Job Description: Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets. We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/ . About Toppan Merrill Position Summary The Director of Product Management will lead the product management team in developing and executing the product strategy for Toppan Merrill's regulated communications portfolio. This role is crucial for driving the vision, strategy, and roadmap for our product portfolio, ensuring alignment with business goals and customer needs. The ideal candidate will have a strong background in product management, exceptional leadership skills, and a deep understanding of market trends and customer behavior. Essential Duties and Responsibilities Develop and articulate a clear product vision and strategy aligned with the company's overall goals and objectives. Leading, managing, and developing the best practices and continuous service improvements within the organization. Define product roadmaps, set priorities, and manage resources to ensure timely and successful product launches. Lead, mentor, and grow a high-performing product management team, providing guidance and support to ensure successful execution of product initiatives. Foster a collaborative environment, working closely with cross-functional teams including technology, development, marketing, sales, and service/operations. Oversee the entire product lifecycle from concept to launch, including requirements gathering, design, development, testing, and post-launch support. Ensure product features meet customer needs and market demands, while balancing technical feasibility and business constraints. Develop a deep understanding of customer needs, pain points, and preferences through direct engagement, surveys, and analysis. Translate customer feedback into actionable product improvements and enhancements. Act as the primary liaison between the product team and other departments, ensuring clear communication and alignment on product goals and initiatives. Present product plans, progress, and results to senior management and other stakeholders. Contribute to long-term strategic planning, identifying trends and emerging technologies that could influence the product strategy Create a high performing team by attracting talent as well as mentoring, coaching, and developing key talent Function as a Subject Matter Expert Manage budgets and resources effectively, ensuring alignment with business priorities and financial constraints. Minimum Education Bachelor's degree Minimum Experience 10 years Software Engineering or Product Management experience 5 years minimum management experience Proven track record of successful product launches and lifecycle management. Strong leadership, team management, and interpersonal skills. Excellent strategic thinking, problem-solving, and analytical abilities. Deep understanding of market trends, customer needs, and competitive landscape. Proficiency in product management tools and methodologies, such as Agile/Scrum. Strong communication and presentation skills. Ability to thrive in a fast-paced, dynamic environment. Passion for innovation and a customer-centric approach. We understand that your skills deserve recognition. That's why we offer a competitive base pay scale ranging from $185k - 225K annually, plus performance bonus, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Toppan Merrill strives to provide our employees and loved ones with competitive benefits including: Enhanced Medical, Dental, Vision and Life insurance for employees and dependents Employer Contribution to 401K Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays. Paid parental leave Paid community involvement/volunteer days Wellness Resources and Employee Assistance Programming Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.

Posted 30+ days ago

Entity Management Paralegal

ID.meMclean, VA

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is seeking a highly motivated and experienced Corporate Governance and Compliance Specialist to join our team. We're looking for a highly organized professional with strong judgment, attention to detail, and the ability to thrive in a fast-paced environment. If you enjoy collaborating with senior managers and executives while managing multiple priorities, this is an excellent opportunity to make an impact. Summary: This role ensures accurate organizational data, regulatory compliance, and supports both member services (operations) and product development. It requires a proactive, analytical, and collaborative individual with strong communication skills comfortable working across teams. Responsibilities: Review and organize documentation criteria for verifying organizations, including beneficial ownership and sanctions checks in collaboration with the Company's product team. Conduct KYC checks on organizations, ensuring compliance with regulations and internal policies. Provide contract management support for the Product team, including reviewing templates, tracking redlines, liaisoning with the Legal department, and managing execution status for product-related agreements. Provide training and support for member services regarding state registry navigation, field interpretations, and organization validation in official/ government records. Consult and provide advice to R&D teams regarding entity validation processes. Manage projects related to compliance initiatives, process improvements, and other key departmental objectives. This includes developing project plans, tracking progress, managing resources, and communicating updates to stakeholders. Basic Qualifications: Bachelor's degree (Paralegal Certificate preferred). 3-5 years' experience in corporate governance, compliance, KYC, or legal entity management required. 1+ years' experience with entity verification and validation, KYC checks, contract review, and I-9 compliance. Preferred Qualifications: Strong understanding of business entity types (corporation, LLC, etc.), state entity registries, KYC processes, and associated regulatory matters. Excellent communication, interpersonal, and organizational skills. Flexibility and ability to work independently and collaboratively in a fast paced dynamic environment. ISO or other framework experience a plus; PMI certification a plus. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range $94,899-$126,880 USD Mountain View, CA Pay Range $125,895-$135,580 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Posted 30+ days ago

Contract Lifecycle Management Capability Owner

IlluminaSouthern, CA

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. We're looking for a highly skilled and motivated CLM Capability Owner to join our growing Global Commercial Capabilities team (within Global Commercial Operations). This individual will be instrumental in shaping the future of our contract management processes, transforming CLM into a powerful revenue enabler for our organization. The ideal candidate will possess a deep understanding of Contract Lifecycle Management principles, hands-on experience with Conga CLM and CPQ, and a proven ability to drive user adoption across diverse internal teams. Responsibilities Define and Evangelize CLM Vision & Roadmap: Develop and communicate a compelling vision and strategic roadmap for our CLM platform, aligning it with business objectives to maximize revenue generation and operational efficiency. Product Backlog Management: Own and prioritize the CLM product backlog, translating business requirements into clear, concise user stories and acceptance criteria. Conga Expertise: Leverage in-depth knowledge of Conga CLM to optimize its configuration, functionality, and integration within our existing tech stack. Provide support and guidance on Conga CPQ related work streams, ensuring seamless synergy between the two platforms. Stakeholder Collaboration: Work closely with sales, deal desk, legal, finance, and IT teams to gather requirements, solicit feedback, and ensure the CLM solution meets their evolving needs. User Adoption & Change Management: Develop and execute strategies to drive high user adoption across all relevant departments (sales, deal desks, legal). This includes articulating clear benefits, developing training materials, and providing ongoing support. Benefit Realization: Continuously monitor and measure the success of CLM initiatives, demonstrating tangible benefits such as accelerated sales cycles, reduced risk, and improved contract compliance. Market Research & Innovation: Stay abreast of industry trends, best practices, and new technologies in CLM and CPQ to identify opportunities for continuous improvement and innovation. Agile Leadership: Act as a servant leader within an Agile development environment, fostering collaboration, transparency, and continuous improvement within the product team. Qualifications Certified Product Owner (CSPO or equivalent): Demonstrated expertise in Agile methodologies and Product Ownership principles. 5+ years of experience as a Product Owner or similar role, with a strong focus on enterprise software solutions. 3+ years of hands-on experience with Conga Apttus CLM and CPQ: Including configuration, implementation, and ongoing optimization. Proven track record of driving user adoption for complex enterprise software across multiple departments. Excellent understanding of the contract lifecycle, from initiation to renewal and archiving. Strong analytical and problem-solving skills, with the ability to translate complex business challenges into actionable product requirements. Exceptional communication, presentation, and interpersonal skills, with the ability to influence and persuade stakeholders at all levels. Experience working in a fast-paced, dynamic environment. Bachelor's degree in Business, Computer Science, or a related field. The estimated base salary range for the Contract Lifecycle Management Capability Owner role based in the United States of America is: $115,800 - $173,800. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

Posted 3 weeks ago

Wealth Management Technology Team Lead/Solution Architect

First Horizon Corp.Maryville, TN

Locations: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; Raleigh, NC; or Dallas, TX. NO Sponsorship will be offered for this role!! Summary: Responsible for supervising the team of developers who design, develop, develop, maintenance and support both new and existing software applications and processes typically used by the Wealth Management Business. Primary work focusses on assignment, review and execution of user stories developed in conjunction with the Product Owner and Business Analyst while following the Software Development Life Cycle (SDLC). The candidate will serve as a Solutions Architect, ensuring that development practices are established and maintained within the Wealth Management Technology team, and are consistent with the development patterns established by the Enterprise Architecture team. Primary work will be in the Microsoft technology stack, including .Net web development, MS SQL Server Database development, JavaScript, jQuery, CSS and Cloud-native development (.net core). As a Team Lead/Architect, this position will be responsible for helping the team set direction, mentoring more junior developers, and working with the Product Owners, Management and Enterprise Architecture team to set development direction for products used by the Wealth Management Technology team. This position will be a member of the Wealth Management Agile team and will participate in Agile ceremonies. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervise the development of program logic for new applications or analyzes and modifies logic in existing applications. Review code for correctness and ensure that standards are followed. Design and Normalize data sets including processes for data extraction and loading. Codes, tests, debugs, documents, implements and maintains software applications. Work with the Business and Product Ownership team to define business requirements and maintain tests and integrates application components. Troubleshoots problems independently by investigating underlying problems. Collaborate with other resources as needed to resolve problems and identify opportunities for improvement. Providing technical support for business-critical applications. Document software and related systems. Perform Data Analysis. Create AD-HOC reporting. Performs all other duties as assigned SUPERVISORY RESPONSIBILITIES Role has no direct reports reporting up to them for supervision. However, this role will require coaching and mentoring responsibilities within the team. Assigning and reviewing of completed tasks and other work items, and collaborate with Management to set standards for the team's development. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Bachelor (4-year college) degree and 10+ years of experience or equivalent combination of education and experience Experience working in the Financial Services industry with experience in Brokerage/Trust/Financial Planning systems preferred. COMPUTER AND OFFICE EQUIPMENT SKILLS Solid C# .NET development experience up to the latest .NET frameworks Microsoft SQL Server - Understanding of complex stored procedures, ETL process and reporting. Experience working with big data technologies such as Azure Data Lake. Release Management using Atlassian Jira/Bamboo and Jenkins. Strong Knowledge of Microsoft Office Required experience developing with the following technologies: Visual Studio .Net/.Net Core C#, Visual Basic.Net, ADO.Net, ASP.Net LINQ, Entity Framework IIS, Git, Atlassian Jira/Bamboo and Jenkins SSMS, T-SQL JavaScript, jQuery, CSS, HTML, AJAX Web services Experience with the following systems preferred: IBM Mainframe Transmission Jobs ETL design and development on IBM Infosphere/DataStage Experience with React.js/Angular development and Cloud Based Data Development a plus. CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Posted 1 week ago

Managed Services - Test Data Management (Tdm) Analyst - Senior Associate

PwCOklahoma City, OK

Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Software and Product Innovation - Testing and Quality Assurance team you are responsible for the creation and implementation of impactful testing methodologies and quality assurance processes. As a Senior Associate you analyze complex problems, mentor others, and maintain rigorous standards. You focus on building client relationships, managing test delivery engagements, and developing a deeper understanding of the business context. Responsibilities Lead the development and execution of reliable testing methodologies Oversee the implementation of quality assurance processes Analyze intricate issues to provide solutions Mentor and guide junior team members Maintain excellence in deliverables Build and nurture client relationships Manage test delivery engagements effectively Develop a thorough understanding of the business context What You Must Have High School Diploma 3 years of experience What Sets You Apart Bachelor's Degree in Computer Engineering preferred Project Management Professional (PMP), or Agile Certification preferred Evaluating and appraising the lifecycle of a defined Testing Methodology Managing Test Delivery engagements Utilizing leading practice application and integration testing Providing testing recommendations and organizational designs Managing technical teams and engagements Assessing end-to-end integrated systems Conducting quantitative and qualitative analyzes of large and complex data Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 30+ days ago

Account Manager (Water Management)

PhigenicsIndianapolis, IN

Position Title: Account Manager (AM) Reporting To: Director of Account Managers Location: This is a Hybrid position, requiring the candidate to live and travel in the Indianapolis, IN area, as well as work remotely from home. Position Summary: As an integral part of the Go-to-Market Team, the Account Manager (AM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients. The role includes ensuring high customer retention and satisfaction for existing customers. As directed by the Director of Account Managers, in support of Enterprise Sales opportunities, the AM will also support enterprise sales. This includes both the retention and satisfaction of existing enterprise accounts as well as new opportunities with prospective enterprises. In delivering the scope of work, the AM will lead the development, facilitation, and reassessments of water management programs on assigned accounts within the region. They will either direct or support the deployment of a Water Management Specialist (WMS/WME), with corporate oversight on profitability. Key Responsibilities: Client Support: Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory. This may include, but is not limited to: Delivering on the scope of work sold Leading water management teams on development, facilitation, and reassessments. Obtaining contract renewals and purchase orders. Conducting annual business reviews. Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling Margin Maintenance: Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations. New Business Support: Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business. Product knowledge: Work closely with the Senior Director of Sales Operations (SDSO) and other support functions (Operations and Marketing) to remain "current" on Phigenics products, processes, and approaches. Leverage product, process, and approach insights in client interactions and new business support. Data Analysis and Reporting: Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES. Track client-facing performance metrics and identify opportunities for growth. Water Management Program Deliverables: Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers. Supports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records. Supports facilitation of Water Management Team meetings with responsibilities that promote team member engagement Conducts water system surveys for Water Management Program developments of varying size and use Manages project timelines to ensure on-time delivery of WMP deliverables Utilizes internal quality processes to confirm that WMP documentation is defensible Collects, assimilates, and analyzes data to generate WMPs Required Qualifications: A minimum of a bachelor's degree is required (STEM Degree preferred) Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets. Strong interpersonal skills and "EQ" to work with Regional and ES sales teams and client counterparts. Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.) Keen awareness and understanding of the client life cycle (i.e., when is the best time to introduce new products and services). Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management. Opportunities for Development: This role offers the opportunity to significantly impact our sales operations and contribute to our organization's success. The AM will gain enhanced experience in strategic account planning, account administration, cross-functional collaboration, Water Management Program deliverables, and execution, preparing them for further career advancement within Phigenics. Key Deliverables: Work in concert with the Senior Director of Account Management to ensure all Phigenics water management programs are defensible. Free Business Development Managers (BDM) from account administration, allowing their focus on new business development via conversion sales. Position Director of Account Managers, ES, and BDM to drive accelerated profitable top-line sales growth in their respective regions/markets. Ensure client satisfaction and retention by delivering the scope of work to the extent that they become "delighted clients" of Phigenics. Upsell opportunities within existing accounts such as phiConstruction, Automated verification through Equipment sales/service, Water Management for Sterile Processing, and Validation (PASL) testing.

Posted 30+ days ago

Restaurant Management

QdobaLake Geneva, WI

Posted 30+ days ago

IT Service Management Program Manager

Seacoast National BankOcala, FL

Location: This position can be located at any Seacoast Bank location within the state of Florida. The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management. Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives. Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues. Escalates issues for resolution to avoid reoccurrence or closes problem. Examines work queues for problems in jeopardy of missing service agreements and objectives. Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions. Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues. Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings. Develops ITIL process training material, process documentation, procedures and work instructions. Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics. Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement. Educates and advocates internal partners to use and leverage Service Management processes. EDUCATION and/or EXPERIENCE: 8+ years of relevant ITIL service management experience 10+ years of experience within a technology environment is required A bachelor's degree or equivalent experience. ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred. Knowledge in ISO2000:2018 Service Management System requirements Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting. Knowledge in Lean Six Sigma Methodology #LI-PF1

Posted 30+ days ago

Threat Management Specialist

Watermark Risk Management InternationalWashington DC, DC

Come make your mark with Watermark! 🎖️ FOUNDED BY USAF VETERANS in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. 🌎 SUBJECT MATTER EXPERTS specializing in security and risk management. We’re intimately familiar with DOD security programs and mission requirements. ⭐ OUR CORE VALUES drive every action we take as a company. We strive to exhibit PERSPECTIVE, PASSION, COMMUNICATION, INTEGRITY AND ETHICS, and BALANCE in all we do. 💲 COMPETITIVE BENEFITS PACKAGE to address our employees’ physical, mental, emotional, and financial well-being. This includes 100% employer- paid medical insurance, ample paid leave, a free employee assistance program, and a competitive 401k savings plan. At Watermark, our people come first! In this role you will… Review incoming Urgent Reports to determine initial course of action. Propose appropriate countermeasures to SEMS management, request estimates, and coordinate the procurement of approved and funded protective measures. Process Urgent Reports in the USA Reports program with actions taken, proposed and approved countermeasures, notifications, and any other information necessary to forward a complete report. Track existing threats against EOUSA/USAO personnel and offices utilizing established databases and spreadsheets. Act as a liaison with law enforcement and intelligence agencies to ascertain the credibility of threats against the Department and its personnel. Track status of Department personnel applying for Deputation and assist with processing of said applications. Provide notification when deputations require renewal. Participate in and track inquiries regarding loss, theft, local criminal activity, workplace violence or intrusion of premises. Take part in special projects and studies affecting the overall security of the Department's facilities and property. Coordinate with the appropriate DOSM or the effected individual for residential security system surveys, estimates and installations. Provide support to assist the government’s development of procurement documentation for approved countermeasures. Forward copies of Urgent Reports to the United States Marshalls Service (USMS) Threat Management Center (TMC) to ensure field notifications have been made and respond to TMC requests for information. Experience Requirements: 4 years of experience or if no bachelor's degree, 8 years of experience in law enforcement investigations, intelligence analysis, security management, and force protection. Ability to effectively communicate and cooperate with various law enforcement organizations both inside and outside the federal government . Education Requirements: Bachelor’s degree Security Clearance Requirements: Public Trust clearance is required Other Requirements: May be required to move equipment/files weighing up to 50 pounds Requires ability to consistently perform repetitive tasks including filing and scanning May require sedentary work at least 50% of the time Reports to a physical location which occasionally requires the ability to traverse between buildings Ability to manage stress with a high degree of maturity/professionalism Demonstrated critical thinking and leadership skills and the ability to work well with others Effective verbal and written communication skills Other duties as assigned This position is contingent on funding.*** The anticipated compensation range for this position i s $85,000- $110,000. Multiple considerations are taken into account when determining the final salary/hour rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor categories. Central to Watermark’s employment philosophy is the wellbeing of our employees which is why we offer a robust benefits package and wellness program alongside of annual base compensation.) Watermark is an equal opportunity employer. All terms and conditions of employment are established without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws. Powered by JazzHR

Posted 3 weeks ago

Work From Home: Entry-Level Management (code 5672)

CV OrganizationTyler, TX

If you are reading this and do not like your current job or don’t have a job, I have great news for you. The CV Organization of Globe Life is looking to expand operations inTexas and surrounding states, and we are looking for motivated, driven, and intelligent people. Your starting income would range from 60,000 to 75,000, depending on how hard you work. We are looking for candidates interested in supervising and managing team members. No management experience is needed, and we provide full training. We value innovation and flexibility. Contact us if you are interested and don’t mind hard work. Experience in customer service or training will be an advantage. Our Benefit Representatives meet with members of labor unions, credit unions, associations, and parent groups. You will review the family's existing benefits, explain additional benefits, and handle the enrollment. Powered by JazzHR

Posted 3 weeks ago

Logistics Analyst Journeyman - Configuration Management

ITC DefenseLexington Park, MD

Location: Lexington Park, MD Position: Logistics Analyst Journeyman – Configuration Management Overview: ITC Defense is looking for a Logistics Analyst Journeyman to support Naval Air Systems Command (NAVAIR) International Program Managers and Assistant Program Managers for Logistics (APML) H-60 Greece Program by providing analysis, coordination, and recommendations regarding the twelve Integrated Product Support (IPS) elements during an international program’s life cycle. Special emphasis on Configuration Management. Experience can be in the areas of International Programs Logistics, Program Analytics and Management, and Information Systems Technology. Responsibilities: Perform Integrated Logistics Support (ILS) studies, analysis, and evaluations for various international programs which requires thorough technical competence, strong analytical abilities, and a broad perspective on international logistics. Address program requirements in international logistics, devising unique approaches for establishing cooperative support arrangements with U.S. security assistance partners. Provides technical guidance and a broad perspective on international programs Work with key stakeholders to review contracts and project cost accounting. Support the efforts and actions of Foreign Military Sales (FMS) Case Manager/Program Managers/Team Leads, utilizing your knowledge of program development and execution to analyze challenging technical and program management problems, recommending insightful and innovative solutions. Assist the Program Office with new business acquisition as well as FMS or Security Cooperation case development, implementation, and follow-on support activities. Provide analysis support and track program/project status and schedules in support of program offices. Collects, organizes, and interprets data relating to aircraft and product programs. Maintains configuration control of acquisition products and data. Tracks configuration changes. Coordinates and supports development of Engineering Change Proposals. Applies government-instituted processes for documentation, change control management and data management. Manage all aspects of the ECP planning and evaluation conferences and CCB action meetings Assist the DAPML and domestic team configuration manager in determining how the engineering change can best be contractually negotiated and implemented for FMS. If a Justification and Approval (J&A), a certificate of urgency or both is required, this information will be documented in the decision memorandum Performing configuration management processes throughout the lifecycle of the program, including baselining of hardware, software, and documentation; preparation of change control board packages; facilitation of change control meetings; and configuration audits Performing data management processes throughout the lifecycle of the program, including management of Contract Data Requirements Lists (CDRLs) and deliveries Performing and maintain CM/DM inventory and CDRL deliverable processes and PLM Planning and executing configuration management processes throughout the project lifecycle, including development, migration, deployment, and security Proficient in project management, version control, and database management. They should also be familiar with configuration management tools, ERP systems, and software development processes. Should be able to communicate effectively, both verbally and in writing. They must be able to work well in a team and lead when required. They should be able to analyze complex problems and come up with innovative solutions. They must be proactive and take the initiative to improve processes and implement new technologies. Track the implementation of required corrective actions and milestone accomplishments and evaluate progress on a continuing basis to determine problem areas and recommend solutions. Attend Program Management Reviews, Technical Coordination Meetings, conferences, briefings and other significant program activities and events occurring in CONUS and OCONUS, as required. May supervise other junior logisticians. Other duties as assigned. Minimum Qualifications: Active Department of Defense Secret or Interim Secret Security Clearance Bachelor’s Degree from an accredited university or college and greater than three (3) years of work experience in a field related to FMS, logistics, program management, or a technical or business analysis discipline related to acquisition or life cycle management. Additional experience can be substituted in lieu of a Bachelor’s Degree. Why work at ITC Defense: Employer Supplemented Health Insurance Employer Paid Dental and Vision Insurance Employer Paid Life and AD&D Insurance 3% Biweekly 401(k) Contribution Paid Time Off Tuition and Certification Reimbursement Competitive Salaries with Performance Incentives A positive working environment with supportive teammates and leadership For individuals assigned and/or hired to work in Maryland, ITC Defense is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Maryland and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $60,000.00 - $80,000.00 annually. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. ITC Defense Corp. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Employment with ITC is at-will. For further information on our equal opportunity protections as part of the employment process, please see http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf ACCESSIBILITY- Candidates must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/selection process with ITC. Please refer to our website www.itcdefense.com/careers for further information on all our EEO/VEVRAA policies. Thank you for your interest in ITC Defense! Powered by JazzHR

Posted 3 weeks ago

Restaurant Management Positions-Miami

B Hospitality CorpMiami, FL

About Butler Butler Hospitality serves the world’s best hotel operators (Hersha, Real Hospitality, Crescent, M&R to name a few) to increase the efficiency of their food and beverage operations. Butler Hospitality takes over restaurants inside of full-service hotels and transforms their kitchens into delivery hubs that provide virtual room service and catering to nearby limited- and select-service hotels. Read more about Butler: https://www.prnewswire.com/news-releases/butler-hospitality-announces-national-expansion-pipeline-301229851.html Why Butler? Butler Hospitality is rapidly expanding, creating opportunities for growth within our organization. Great pay and benefits Comprehensive Insurance Bonus Structure 401k PTO Development and training program Current Opportunity Butler Hospitality is looking for experienced Restaurant / Hotel F&B managers and chefs to join our growing organization. If you have a love of hospitality, a love of great hotels, and want to work with a company that is changing the face of foodservice in hotels every day then we want to hear from you. Qualifications: Two years of management experience required. Ability to communicate in English both verbally and nonverbally. Exceptional and professional communication skills, both oral and written. Food & Beverage Supervisory experience is required. Must have a good understanding of how the job responsibilities relate to other area of the Hotel and specific areas of the Food and Beverage operations Assist with the management all hub employees to include all entertainment. Must be able to work any shift, any day and long hours when necessary. Recognized experience in hiring, training and empowering employees who are also held responsible and given consistent feedback. Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business. Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy. Physical Demands and Work Environment: Frequently required to stand. Frequently required to walk. Frequently required to climb, balance, bend, stoop, kneel or crawl. Frequently required to talk or hear. Frequently required to lift/push/carry items up to 50 pounds. Frequent exposure to outside weather conditions. Powered by JazzHR

Posted 3 weeks ago

Director, Global Customer Care And Service Management Standards Centralized Managed & Support Operations (Cmso)

Motorola SolutionsFort Lauderdale, FL

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Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Managed & Support Service Operations organization is responsible for global delivery of Motorola Solutions' product and applications support, centralized service delivery, and managed service operations.

Job Description

The Director - Global Customer Care and Delivery Operations Standards Office (DOSO) will report directly to the AVP of Global Centralized Managed Support Operations, Glenn Graves, and will be responsible for the North America, Europe, Latin America and Asia Countries delivery of Motorola Solutions' product, portal and applications support, centralized service delivery standardized processes. A Customer Call Center Director is a senior leadership role responsible for the overall strategy, operations, and performance of a call center, aiming to maximize efficiency, customer satisfaction, and achieve organizational objectives.

This candidate will play a critical role in Motorola Solutions' transition from a product centric to a services centric business focused on Software Enterprise Solutions. As the company continues to provide and develop industry-leading solutions for their customers, the candidate is responsible for driving a service delivery operational strategy with a focus on sustainable business models, competitive advantage and differentiated customer experience. This role is responsible for ensuring an exceptional customer experience that aligns with business and strategies, mentoring and developing staff, streamlining processes, and managing a departmental budget.

Key Responsibilities:

Strategic Planning and Vision: Developing and implementing the call center's strategic vision, objectives, and long-term plans that align with the broader company goals, particularly those related to customer experience and business growth.
Operational Management: Overseeing the day-to-day operations of the call center across various channels (phone, chat, email, social media), ensuring efficient workflow, adherence to Service Level Agreements (SLAs), and optimal resource utilization. This includes managing staffing, scheduling, and call routing.
Team Leadership and Development: Leading, mentoring, and motivating a team of call center managers, supervisors, and agents. This involves setting performance goals, conducting regular performance evaluations, providing coaching and training programs, fostering a positive work environment, and addressing employee engagement and retention.
Performance Monitoring and Analysis: Defining, tracking, and analyzing key performance indicators (KPIs) such such as Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and call abandonment rates. They use this data to identify trends, pinpoint areas for improvement, and implement data-driven strategies.
Customer Experience (CX) Improvement: Championing a customer-centric culture within the call center. This involves developing and implementing best practices for customer interactions, handling escalated customer inquiries and complex issues, and actively seeking feedback to improve service quality and customer loyalty.
Technology and System Optimization: Evaluating, implementing, and optimizing call center technologies and software (e.g., CRM systems, ACD/IVR systems, workforce management tools, AI-driven solutions) to enhance operational efficiency, streamline customer interactions, and improve agent productivity.
Budget Management: Developing, managing, and optimizing the call center budget, including forecasting, resource allocation, and cost-control measures to ensure efficient operations and maximize return on investment.
Compliance and Quality Assurance: Ensuring the call center operates in compliance with company policies, industry regulations (e.g., data privacy like GDPR, HIPAA), and quality standards.

Skills / Attributes Required:

Master's degree in Computer Science, Engineering or Business Management
10+ years of experience in managing technology operations and teams, with at least 6 years within a cloud development or DevOps environment; 5+ years demonstrated success in leading a highly motivated, engaged team of 100+ team members. Strong understanding of human resource management principles, practices, and procedures
Extensive customer service leadership experience, preferably within a technical contextor technology company
A depth of knowledge and tool kit of best practices across customer centric service delivery organizations
A deep understanding and appreciation of the value of building the customer experience throughout the delivery process
Proven success in driving change both in culture and organization to achieve the business objectives while simultaneously building the team morale and enthusiasm for the vision
Experience delivering services and solutions on a global scale.
Ability to challenge standards to drive innovation, value and impact
Knowledge and curiosity of emerging technologies that may become relevant to building solutions
Proven success building and cultivating teams in the midst of significant change
Proven success in building relationships with peers and executives to gain input and alignment to visions and plans
Demonstrated experience in transforming teams through process improvement, performance management, realignment and hiring to achieve higher performance levels
Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment
Excellent communication skills: executive presentations, written, oral, and interpersonal

Experience: Additional Skills & Experience Requirements:

Experience conducting planning, governance, application selection, implementations, transformation and other enhancement projects
Excellent performance record and proven ability to produce positive results
Demonstrate a high level of credibility, integrity, and trust with a focus on excellent customer service, supportive workplace interactions, and a professional work ethic
Strong ability to build relationships both internally and externally, including fostering a collaborative, positive work environment with stakeholders and peers
History of increasing levels of accountability and responsibility and proven experience leading, managing, directing and motivating staff
ITIL Certification desirable
Performance and personal competencies required for the position: Business Acumen, Thought Leadership, Decision Making, Building Relationships and Using Influence and Leading Teams:
Process Orientation/Organizational Skills: Knowledge of service transition and service operations

Locations:

This is a Hybrid role (The selected candidate will need to be in office a minimum of 3 days a week)
Candidate must live within a hour of the following MSI offices: Schaumburg, Chicago, Ft. Lauderdale, Allen TX.

Target Base Salary Range: $170,000 USD - $190,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

Bachelor's degree degree in Computer Science, Engineering, Business Management or equivalent work experience
10+ years of progressive experience in customer service, customer success, or service delivery roles, with a significant portion in a leadership capacity.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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