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Globally responsible for the overall support, security, maintenance, enhancement, and operation of assigned enterprise applications and systems. Manages a geographically distributed team that collaborates with internal customers on a face-to-face basis and remotely. Provides leadership, project planning, and solution architecture direction to ensure that the assigned applications and systems are robust, extensible, secure, and scalable. In addition to a strong technical knowledge of assigned applications and systems, the Sr. Delivery Manager needs strong analytical, troubleshooting, and design skills. Clearly and effectively communicates with all levels of the business, adapting communication style as appropriate. Relies on experience and judgment to plan and accomplish goals. Operates with moderate supervision and guidance and primarily determines the overall priorities of assigned tasks. What You'll Do Solicits ideas and opinions to help form specific decisions or plans. Demonstrates that he or she genuinely values others' input and expertise and is willing to learn from others. Positively influences the way the team works together and sets a positive example for others Uses a network of contacts throughout the organization to gain knowledge, innovative ideas, and best practices, and an understanding of how Aristocrat and its operations function to create new ways of doing things. Willingly takes calculated risks to implement a new idea. Encourages others to evaluate work processes to determine the need for process improvements. Possesses a high degree of business process best practices and can apply quality management tools/techniques to assess opportunities and identify and implement process improvements. Can independently facilitate a process design workshop Proactively and independently facilitates continual process improvement company-wide; seeks opportunities for innovative approaches to process challenges. Establishes and utilizes performance indicators and measurements to proactively seek improvements. Investigates and implements the most cost-effective, simple means of accomplishing goals. Creates a culture around self of continual process and innovation Uses brainstorming or creative techniques to generate alternative solutions to achieve win-win outcomes. Listens to all sides of an issue, is open-minded, and recognizes the need for compromise. Quickly gains the trust of others and can be both firm and direct, as well as diplomatic, and takes initiative and measures to avoid crises Ensures the team skillset and capabilities support new/upgraded systems and applications. Communicates with all levels of management and staff on the importance of training and doing things the same way throughout the company. Manages team capacity forecast to establish delivery expectations and achieve required SLA for incidents, service requests, and enhancements Proactively manages processes to jointly review and prioritize the work request pipeline with business partners Provides second and third-level resolution of user problems and concerns associated with assigned IT applications and systems. Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need development, especially regarding future business expansion Promptly escalates business-critical problems and concerns to senior IT management. Analyzes root causes and takes action to prevent recurrence and improve IT response. Reviews and scrutinizes third-party software, hardware, and/or service contracts for clear scope definition, accuracy, and cost containment. Has project management skills at a level to manage multiple moderate-to-complex type projects simultaneously ($25K- $500K) Understands the financial structure of Aristocrat, considers how actions within areas of responsibility impact the bottom line, develops financial plans and operates within specific targets, demonstrates knowledge of contract management, and reduces costs wherever possible Maintains current technical expertise regarding assigned technologies and utilizes state-of-the-art techniques when implementing IT business solutions. Delivers moderate to complex enhancements, deployments, and upgrades; analyzes and escalates the impact of these changes on the existing technology suite. Develops technical design specifications for other IT resources to build or deliver Identifies and manages business expectations while applying measurement information to ensure implementations consistently achieve the expected outcomes. Helps others recognize the importance of providing value-added products/services to our customers. Uses complaints and customer feedback to improve operations and planning. Proactively implements measures to monitor the quality of services/products and drives corrective improvement Proactively collaborates with the business to drive innovation. Recommends projects to management and key business partners. Represents and applies knowledge of the company's systems, business practices, organizational structure, policies, and procedures to make recommendations. Ensures system designs align globally wherever possible; proactively reaches out to other regions and departments to share knowledge. Conducts solution planning sessions as required to develop innovative solutions Provides direction, leadership, development, and mentoring to direct reports in geographically remote locations around the world. Provides clear communication regarding responsibilities and roles and holds each person accountable to expectations. Promotes the development of each team member Maintains and provides inputs and changes to the IT Operating & Governance Model. Uses tools and processes to monitor, assign, and prioritize work, where applicable Manages vendor relationships and performance against SLAs for assigned support contracts Support the Company's Affirmative Action initiatives, providing equal opportunity to employees and candidates Uphold Company's affirmative action plan and make good faith efforts to achieve affirmative action goals and timetables Fulfill responsibilities under ISO 9001 and 14001; understand and fully support the ISO system Maintain a safe and clean work environment Understand and follow company rules and regulations Perform all other duties as assigned and required What We're Looking For BS or BA degree in computer science or related field preferred or a corresponding number of years of experience in a similar or related position. Minimum 7 years of progressive SDLC experience in Supply chain applications: Enterprise Resource Planning (ERP) Systems, Product Lifecycle Management systems (preferable Teamcenter), Warehouse Management, Transportation Management, Quality Management, Demand Planning and CRM in an agile environment. Experience with platforms such as MuleSoft or Dell Boomi for application integration. Significant project planning and execution experience, including autonomously leading a major application implementation or upgrade. Knowledge at the expert level of supply chain applications, database management and cloud technologies Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Pay Range $141,841 - $263,420 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/ . Additional Information: Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.