Warehouse Jobs 2025 (Now Hiring) – Smart Auto Apply

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Ship Essential logo
Ship EssentialBrooklyn, NY
The Warehouse Account Manager is a torchbearer of the brand-centric culture at Ship Essential. This role has a hand in everything we do to deliver superior experiences, value, and growth for our brands. The WAM ensures that we are delivering a seamless customer experience across all stages and touchpoints in the customer journey, from onboarding, to day-to-day support, to special projects. Responsible for understanding the unique strategic needs of each of our brands, this role will build and manage solid partnerships and promote the adoption and utilization of Ship Essential tech and services.  The WAM will strive to achieve unparalleled levels of responsiveness and care for our brands. They will identify key areas of improvement regarding brand interaction, and will work across various departments to implement measures to ensure such issues are automatically resolved in the future. We pride ourselves on our responsiveness and sense of urgency. To that end, this is an in-person role based at our Sunset Park, Brooklyn location.  Manage Day-to-Day Communication With Brands Answer incoming emails, texts, and calls on a range of topics including: order details and tracking, shipping issues, inventory, special requests, and general account questions or concerns Proactively communicate system and process issues, customer feedback, and recurring patterns or concerns with management Set appropriate and realistic expectations with brands  Communicate brands needs to operations team in an efficient manner while maintaining brand standards and customer service Clearly understand and respond appropriately to issues that customers present, then proactively solve the issues at hand Support the Brand Success team with brand experience  Evaluate SE customer support processes, devise improvements, measure results, and iterate File claims for lost packages with carriers and communicate updates and resolutions with brands Demonstrate clear, polite, and professional written communication Promote Service Utilization and Growth Foster meaningful connections with brands to promote promote widespread utilization of Ship Essential services and technology throughout their organizations Understand and document our brands’ long-term business objectives and identify opportunities for cross- and up-selling  Formulate strategies and collaborate with sales and product teams to achieve revenue goals tied to upsell and expansion  Work alongside sales, operations, product, and partnerships teams to ensure a unified approach to brand success and account growth  Identify friction points in the customer journey and coordinate cross-functionally to improve the customer experience   Working alongside warehouse management, delegate and manage Special Projects and requests for brands Audit brand partner invoices to ensure accuracy of value-added-service and resale charges  Represent the Voice of the Customer Act as a brand advocate within the company, conveying brand feedback and collaborating with operations, partnerships, and other teams to prioritize and address client needs Cultivate a deep understanding of e-commerce and logistics industry trends, competitive dynamics, and the role Ship Essential plays  Design and execute a brand retention strategy to reduce churn and maintain high satisfaction levels Define and implement escalation processes to mitigate churn risk. This may include initiatives such as customer satisfaction surveys, loyalty programs, or client success workshops  Requirements Experience 3+ years in customer success, account management, or related roles within e-commerce, logistics, or fulfillment industries Proven track record of managing client relationships and driving growth through cross- and up-selling Skills Strong communication skills, both written and verbal, with a focus on clarity, professionalism, and responsiveness Proficient in CRM and WMS systems, with experience in Shopify integration preferred Excellent problem-solving abilities, with a proactive approach to identifying and resolving issues Competencies High attention to detail, particularly in managing day-to-day communications and auditing invoices Ability to work collaboratively across departments, fostering teamwork to enhance the customer experience Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously Education Bachelor’s degree in Business, Marketing, Supply Chain Management, or a related field, or equivalent experience. Attributes A customer-centric mindset with a passion for helping brands succeed Adaptability and a willingness to work in a fast-paced, dynamic environment A sense of urgency and commitment to exceeding client expectations Benefits Health Care Plan Retirement Plan (401k) Paid Time Off (Vacation, Sick & Public Holidays)

Posted 30+ days ago

N logo
Nordstrom Inc.Gainesville, FL

$19 - $20 / hour

Job Description Job Title: Seasonal Warehouse Associate Location: Nordstrom Distribution Center, Gainesville, FL Starting Pay: $18.60/hour Schedule: Monday-Friday 6:00 AM - 2:30 PM Monday-Friday 3:00 PM - 11:30 PM About the Role Working at the Nordstrom Distribution Center in Gainesville, FL is exciting, fast-paced, and means being part of something we think is pretty awesome. You'll enjoy a climate-controlled environment, the highest safety standards, and access to great training and development opportunities. Whether you're just getting started or looking to grow with a company that values your time and talent, Nordstrom Dubuque could be the perfect fit. Why You'll Love It Here: Set schedules with consistent hours Competitive pay: starting at $18/hour Medical, dental, and vision benefits 401(k) with company match 20% employee discount Paid time off and mental health resources Employee referral bonus program - work with friends! Our Mission Our Supply Chain team ensures customers get their orders quickly, accurately, and with care. We process incoming shipments, handle returns, and keep everything moving behind the scenes. We're looking for dependable, hardworking people who enjoy being active, working in a team, and staying productive in a structured environment. A Day in the Life: Receive, unload freight, unpack and deliver newly arrived merchandise weighing up to 50 pounds Complete receiving and/or shipping documentation, as required Rotate jobs in different areas Scan, process and research merchandise shipments in accordance with our inventory control processes You Own This If You Have: The ability to repetitively bend, reach, stand, walk and lift 50lb boxes without difficulty The ability to work independently as well as collaboratively A commitment to teamwork through relationship building, reliability and collaboration The ability to drive productivity through the efficient use of time and a commitment to strong results Excellent attendance and punctuality Ready to apply? Bring your energy and work ethic to Nordstrom Gainesville- where your work matters and your success is supported. We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines. 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Applications are accepted on an ongoing basis. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $18.60 - $20.10 Hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf Youtube Link: https://www.youtube.com/embed/X4GbsZsC1nw?si=WdUA2KNVTAZ13Zql

Posted 2 days ago

Living Spaces Furniture logo
Living Spaces FurnitureFremont, CA

$19 - $25 / hour

Position Summary The Retail Warehouse Specialist manages product flow, maintains inventory accuracy, and oversees customer pick-up orders. This role ensures efficient warehouse operations and adherence to safety and organizational standards. Attention to detail and teamwork are essential for success. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Manage product receiving, storage, movement, and transfers to ensure efficient warehouse operations and support store needs. Assist with unloading, unpacking shipments, checking for damages, and ensuring proper documentation. Process product transfers to the distribution center for delivery or return of excess product. Maintain inventory accuracy through precise scanning, proper product placement, and regular cycle counts. Oversee customer pick-up orders, ensuring timely and accurate fulfillment. Collaborate with sales and merchandising teams to prepare products for display and ensure readiness for customer purchase. Partner with the merchandising team to execute showroom floor resets or moves to fill product gaps. Organize and maintain a clean, safe, and efficient warehouse environment, adhering to safety protocols. Troubleshoot and resolve any product discrepancies or customer pick-up concerns. Maintain warehouse equipment and tools in good working condition, reporting any issues promptly. Participate in training to stay updated on warehouse operations and safety protocols. Engage with guests throughout the store, provide sales assistance, and uphold a high standard of guest service to ensure an exceptional experience. Qualifications Education/Experience: High School Diploma or GED equivalent. 1 year of retail experience in a custodial or janitorial role. Commercial facilities and building janitorial work desired. Equivalent combination of education and experience will be considered. Previous experience in a warehouse or retail environment preferred. Familiarity with inventory management and stock handling. Ability to operate warehouse equipment (certification may be required). Knowledge of safety protocols in a warehouse setting. Strong organizational skills and ability to work in a fast-paced environment. Position Hiring Range The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time. Compensation: $18.85 - $24.50 Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's. Additional available benefits upon meeting eligibility requirements include: Medical (full-time only) Dental (full-time only) Vision (full-time only) 401(k) with Company match (full and part-time) Vacation (full-time only or as otherwise required by applicable law) Paid Sick Leave (full and part-time) Flex or Health Spending Account (for eligible full-time only) Employee Assistance Program (full and part-time) Holiday pay (full-time only) Life insurance (full-time only) For more details, please visit our website at: Careers (livingspaces.com) Equal Opportunity Employer It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-Verify Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Applicant Privacy

Posted 30+ days ago

The Common Market logo
The Common MarketChicago, IL
The Common Market is looking for a dedicated and experienced Warehouse Distribution Lead (Warehouse Level 3) to assist with our Farm Food Hub operations. In the role of Warehouse Distribution Lead, you will be essential in managing the daily activities of our Farm Food Hub. The Farm Food Hub is a central location where local farmers deliver their fresh produce, dairy, and meat products, which are then distributed to customers like schools, hospitals, and community organizations. Schedule: Sunday-Thursday 10AM-6PM Key Responsibilities: Oversee and coordinate the receiving and inventory operations at the Farm Food Hub Ensure customer orders are fulfilled accurately and on time Supervise the packing and shipping activities Plan truck routes to guarantee prompt delivery to customers Uphold food safety and quality standards throughout all operations Lead and train a team of warehouse associates in order fulfillment and inventory practices Identify and implement improvements to enhance operational efficiency If you are passionate about supporting local food systems and wish to contribute positively to the community, consider joining our team at The Common Market! Requirements At least 3 years of experience in warehouse or logistics operations, preferably in the food industry Strong leadership and supervisory skills 2+ years order selector experience 2+ years receiving experience Certified forklift operator Knowledge of inventory management systems and proficiency in Microsoft Office suite Understanding of food safety regulations and best practices Excellent organizational and problem-solving abilities Ability to work in a fast-paced environment and meet tight deadline Work in a cold environment and regularly lift 50lbs Schedule: Sunday-Thursday 10AM-6PM Benefits $25/hour Full Time Health Care Plan (Medical, Dental & Vision) Retirement Plan (SIMPLE IRA with 100% employer match) Life Insurance (100% Employer Paid Life, AD&D, Short Term and Long Term Disability) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development

Posted 30+ days ago

T logo
Trio scsGreensboro, NC
Position: Computer Parts Receiving & Inspection Clerk (Electronics / Warehouse) Company: Trio Supply Chain Solutions Location: Winston-Salem, NC Type: Full-Time Trio Supply Chain Solutions is seeking a diligent and detail-oriented Computer Parts Receiving & Inspection Clerk to join our warehouse team. In this role, you will be responsible for the accurate receiving, inspection, and documentation of electronic components and computer parts. Your primary duties will involve verifying incoming shipments against purchase orders, conducting visual and functional inspections to ensure quality standards, and documenting any discrepancies or damages. A keen eye for detail is essential to identify potential issues before parts are processed for inventory or deployment. Additionally, you will collaborate closely with the inventory team to maintain accurate records of received items and assist in organizing and storing inventory efficiently. Being able to operate warehousing equipment, such as forklifts or pallet jacks, is preferred, and safety protocols must always be followed. Ideal candidates should possess a high school diploma or equivalent, with prior experience in warehouse operations or a related role being an advantage. Strong organizational skills, attention to detail, basic computer skills, and the ability to thrive in a fast-paced environment will set you apart in this position. Requirements High school diploma or equivalent; post-secondary education in a related field is a plus. Prior experience in warehouse operations, electronics, or a similar role is preferred. Strong attention to detail and accuracy in inspection and documentation. Basic computer skills for inventory management and documentation. Ability to operate warehouse equipment (e.g., forklifts or pallet jacks) is a plus; certification may be required. Strong organizational skills and the ability to work effectively in a fast-paced environment. Good communication skills to collaborate with team members and report issues. Benefits Competitive pay Health, dental, vision insurance Life insurance 401(k) + matching Paid time off Opportunities for growth and advancement

Posted 1 week ago

Charger Water Treatment Products logo
Charger Water Treatment ProductsPottstown, PA

$20+ / hour

Charger Water Treatment Products is on the lookout for a proactive Warehouse Manager to lead our warehouse operations effectively in Pottstown, PA! In this role, you will be responsible for ensuring the efficient receipt, storage, and dispatch of our water treatment products. You aren't afraid to get your hands dirty and assemble our water treatment product along side the warehouse team. You will manage a team of warehouse staff, ensuring that daily operations meet both company and customer expectations regarding quality and timeliness. Key Responsibilities: Direct and oversee warehouse operations, including order fulfillment, inventory management, and shipping activities. Implement best practices for inventory control, ensuring accuracy and efficiency. Manage the team, providing training, motivation, and support to achieve productivity goals. Ensure compliance with safety regulations, maintaining a clean and safe working environment. Communicate effectively with other departments to coordinate warehouse activities. Analyze warehouse performance metrics and identify areas for improvement. Ensure timely operations. Perform regular inventory audits and manage stock replenishment routines. Requirements Experience in warehouse management or supervisory role. Strong knowledge of warehouse operations and logistics management. Proven ability to lead and motivate a team, with excellent interpersonal skills. Familiarity with warehouse management software and systems. Strong analytical skills to assess operational performance and implement improvements. Excellent communication skills, both written and verbal. Forklift certification is required. Flexible availability for overtime when necessary. Benefits $20 / hour Monthly bonuses when goals are met. Hire-on bonus that accrues to $1000 at the end of your first year. Comprehensive benefits package including Medical with HSA, Dental, Vision, 401(K) with company matching, short term disability, long term disability, and Life Insurance Paid time off for all our eligible team members to ensure a healthy work-life balance Programs with opportunities for improvement, growth and advancement - we promote within. When being a part of the Charger Water Treatment Products team you can expect a company culture that strives to encourage personal growth and a secure working environment. Charger Water Treatment is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Charger Water is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Charger Water are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages/genders to apply.

Posted 30+ days ago

NABIS logo
NABISWoodlake, CA
About Nabis Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization. Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.   WHY YOU'LL LOVE WORKING AT NABIS! Competitive pay starting at $20  per hour, paid  weekly. You'll work at the fastest growing cannabis startup  Medical/Dental/Vision offered to all full-time employees. Well-rounded co-workers and teammates that are all striving towards the same goal. Nabis maintains a fun and energetic culture!   The Role The Warehouse Associate at Nabis is responsible for a wide variety of important functions such as picking, packing, inventory and quality assurance. This is a critical role, and we are looking for reliable, dedicated and hardworking individuals to join our team and help our company grow! Responsibilities: Assist in loading and unloading product into vans Picking and packing orders Verifying and preparing orders Product intake assistance Warehouse organization Paperwork, printing, labeling - METRC & Dispatch Inventory cycle counts Occasional communication with brands/clients General assistance of Operations Managers Requirements: Associate degree OR 2 years relevant work experience Ability to lift 50 lbs., bend, stretch, and twist Must be comfortable using ladders and loading/unloading from top shelves Ability to pass pre-employment background check Ability to work occasional evening/weekend shifts Cannabis experience is a plus Clean driving record Basic math skills Must be at least 21 years of age or older Exceptional customer service skills Excellent judgment and work ethic Professionalism, patience, and process-driven approach Adaptability, low-ego and high attention to detail Can-do attitude and team player Professional appearance Tech savviness   Nabis is an Equal Opportunity Employer Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Posted 30+ days ago

S logo
SwiftX Inc.Austin, TX
Job Title: Warehouse Supervisor Key Responsibilities: (We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach) · Supervise operations of DSPs, ensuring compliance with company standards. · Develop and enforce quality assurance protocols. · Monitor performance and drive continuous improvement. · Oversee third-party warehouse activities for consistency and reliability. · Coordinate cross-border logistics from China to global markets. · Lead budget management and team KPIs. · Conduct daily control meetings and performance reviews. · Recruit qualified DSPs and provide onboarding. · Design training to improve service quality. · Oversee regional fleet operations, task distribution, and cost control. · Manage in-house and outsourced vehicle resources. · Continuously optimize collection models and processes. · Coordinate with internal teams and external partners. · Handle daily operations and emergency responses. Requirements · Bachelor’s degree or equivalent, bilingual Mandarin required. · Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences. · Strong leadership, analytical, and decision-making skills. · Able to perform under pressure in fast-paced environments. Ready to be part of a growing, innovative team? Explore our current job openings and apply today! We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach Benefits · 7 PTO days · 5 Paid Sick Leave Days · 6 Paid Holidays · 401K 100% Matching up to 2% · 50% Medical insurance, 100% Dental and Vision Insurance

Posted 2 weeks ago

McLane Global logo
McLane GlobalHenderson, CO
As one of the world’s largest food-grade logistics companies, McLane Global relies on the efficiency of its fulfillment centers. We consider all our warehouses to be systematic and operate with a customer-centric mentality. To deliver on our promise to customers, we rely on exceptionally talented, bright, and committed people. We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture. As the Stand Up, Reach Forklift Operator at McLane Global, you will transport pallets from the warehouse dock into warehouse locations as directed by the paperwork assigned while confirming moves with an RF scanner, replenishing pallet locations for picking as needed etc. KEY RESPONSIBILITIES Work in a fast paced, physically demanding environment. Cooler and Freezer work as assigned. Read, write and communicate in English (to read pick lists, scanners, signage, company website information related to benefits, updates, complete paperwork and follow verbal instructions) Work independently or within a team environment. Must adhere to all safety regulations and procedures. Detect warning signals such as bells, alarms, and horns that are used to warn employees of the startup, movement, or approach of equipment (including forklifts, trucks, and other equipment operated inside or outside the warehouse), mechanical abnormalities, and similar risk situations during warehouse operations. Performs functions of pallet Put Away, full Pallet Pick, Replenishment, etc. Performs other warehouse duties as assigned. Requirements Strong and safe overall forklift skills. 2+ years required with stand-up reach lift experience. Exceptional teamwork skills Dependable, self-motivated professional Excellent work ethics and a POSITIVE attitude Operate or ability to learn how to operate all warehouse equipment (pallet jacks, picker etc.) Communicate effectively both verbally and written. Perform basic mathematical computations. WORKING CONDITIONS Required to handle up to 50lbs repetitively Required to work for prolonged periods in a variety of temperatures including cooler and freezer areas (Cold gear provided). Repetitive use of hands or body movement Stepping up and down, ascending/descending stairs on forklift. Essential physical requirements, such as lifting, standing, stooping, bending, crouching, or typing. Must be able to position arms and hands above head or to full extension. Exposures encountered, such as loud noises, and a variety of equipment operators on the floor. Walk and/or stand consistently for up to 8 + hours. Occasionally an employee may be required to alter their shift, temporarily or permanently, or to work an additional day by coming in on their normally scheduled day off. Original assigned schedules are subject to changes as business needs change. Benefits Competitive base compensation Full Benefits including Medical, Dental and Vision effective on the first day of employment 401(k) with Employer Match (quarterly enrollment) Paid Holidays (no waiting period to receive holiday pay) Paid vacation, personal, and sick days effective on first day of employment All offers are contingent upon passing a background check and drug screening No company visa sponsorships No phone call or walk in inquiries for this position, apply online to be considered DISCLAIMER Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, job descriptions typically change over time as requirements and employee skill levels change. The Employer retains the right to change or assign other duties to this position.

Posted 1 day ago

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SwiftX Inc.Atlanta, GA
Job Title: Pick-Up Warehouse Supervisor Key Responsibilities: · Supervise the pick-up operations of the warehouse, ensuring timely and efficient processing of orders. · Coordinate activities with Delivery Service Providers (DSPs) to maintain high service standards. · Ensure compliance with safety regulations and company policies throughout warehouse operations. · Train and develop warehouse staff on best practices for pick-up and product handling. · Monitor inventory levels and manage stock accuracy to ensure availability. · Conduct regular performance evaluations and implement strategies for improvement. · Facilitate communication between warehouse staff and management to streamline operations. · Prepare reports on operational performance, addressing any issues promptly. · Manage logistics and coordinate shipment to various warehouses. · Lead team meetings to review goals, performance, and address concerns. · Handle emergency situations and operational challenges effectively. Requirements · Bachelor’s degree or equivalent, bilingual Mandarin required. · Minimum 1 years of experience in warehouse supervision within the logistics or last-mile delivery industry. · Proven ability to lead and motivate a team while maintaining a safe working environment. · Strong organizational and communication skills, able to work under pressure. Join SwiftX Inc. to contribute to a growing team dedicated to excellence! Explore our current job openings and apply today! We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach. Benefits 7 PTO days 5 Paid Sick Leave Days 6 Paid Holidays 401K Medical insurance, Dental and Vision Insurance, STD/LTD

Posted 30+ days ago

Knowhirematch logo
KnowhirematchMacon, GA
Warehouse Automation Engineer — Multi-Plant (PA/GA) Company: Consumer Products Manufacturer Locations: Lewistown, PA • McElhattan, PA • Macon, GA Travel: Up to 50% (typically lower if PA-based; PA plants are ~1 hour apart) Role Overview Own the design, improvement, and execution of warehouse material flow and automation across three plants . You’ll lead projects from concept through commissioning, driving safety, throughput, accuracy, and cost performance. What You’ll Do Lead multi-site projects for robots , material handling systems (conveyors/sorters/ASRS/AMR/AGV), and warehouse automation (WES/WCS integrations). Develop warehouse system layouts and process flows; model capacity, buffers, and labor/cycle times. Program/troubleshoot PLCs and coordinate controls integration with OEMs and site maintenance. Drive continuous improvement using Lean/Six Sigma; set KPIs (throughput, OEE, pick accuracy, dwell time) and deliver measurable gains. Manage vendors, timelines, and budgets; execute FAT/SAT, startup, and change management. Coach site teams; standardize best practices and preventative maintenance routines across plants. Requirements Must-Have Qualifications Strong project management and PLC experience in consumer products or high-speed manufacturing . Hands-on automation background with robots, material handling systems, or warehouse automation . Proven continuous improvement leadership; Lean/Six Sigma toolkit. Demonstrated experience developing warehouse layouts and material flow designs. Willingness to travel up to 50% to support multiple plants. Nice to Have Experience with WMS/WES/WCS, industrial networks, and data dashboards. CAD proficiency for layout/drawing updates.

Posted 30+ days ago

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LaRock'sLincolnton, NC
While working here you will experience many of the different aspects of our warehousing operation. Though all employees start out picking orders to help learn our products and warehouse, other aspects of our operation include but are not limited to double checking orders for accuracy, shipping/processing the orders, and sealing boxes. We like for every employee to be able to work anywhere in our operation to help with your growth within our company as well as provide flexibility in scheduling. Unlike many warehousing operations, we offer a climate controlled environment year round. We are what most consider to be a 9am-5pm job though those hours are by no means a guarantee. We are, however, closed on the weekends! Requirements Our warehouse is in number order and the picking-slips are also in number order. You must be able to read numbers accurately to effectively do this job. We are looking for people that can do some, if not all, of the following: Type with ease, listen and follow instructions, carry packages or orders weighing around 20lbs, and have the ability to communicate with people over the phone. Benefits We are looking for both Part Time and Full Time employees. Full Time Employees are scheduled 35-40 hours/ week, whereas part time is >30 hours. Part Time Employees: - Achievable Monthly Bonus - Bi-Annual Performance Raises (twice a year) Full Time Employees: - Multiple Achievable Monthly Bonuses - Bi-Annual Performance Raises (twice a year) - Vacation and Personal Days - Insurance Options

Posted 30+ days ago

InProduction logo
InProductionSpartanburg, SC

$18+ / hour

InProduction is the leading provider of temporary seating, staging, structures, and scenic production for the U.S. live events industry. The Company is a valuable partner to event organizers throughout the entire venue transformation process, with core services including design and fabrication, delivery and installation, on-site execution, and tear down. These services span a variety of end verticals including golf, motorsports, music festivals, other sports & entertainment, and corporate events. InProduction maintains a total commitment to excellence for an exceptional outcome at every event. The Company is backed by ZMC. ZMC is a leading private equity firm comprised of experienced investors and executives who invest in, and manage, a diverse group of media and communications enterprises. Founded in 2001, ZMC’s investment philosophy centers on operational value creation driven by targeted investment themes, deep sector expertise, and strong partnerships with industry and operating executives. ZMC approaches its investments in collaboration with management teams and has a successful track record of actively adding value to portfolio companies. Come join us! Check out our web page https://inproduction.net/welcome/ This is a full time, direct hire position. We are looking for a team player! Candidates should be diligent, hardworking and have a positive attitude. Job Description: Handle incoming and outgoing shipments by checking them physically Check products for defects and accuracy Pull, pack and ship finished goods Load, unload, prepare, inspect and operate delivery vehicle Inspect machinery to determine the need for repairs and perform regular maintenance Unload materials and merchandise from incoming vehicles and stack them to assigned places Pull orders from shelves, and then place and secure onto pallet Communicate with managers to identify equipment in need of maintenance Ensure appropriate safety measures are followed Make sure that tools and equipment are cleaned and maintained properly at the end of each shift Help maintain a safe and orderly environment of the facilities May occasionally help on local job-sites (building and tearing down of structures and loading of trucks) Some basic fabrication duties such as drilling, cutting and other tasks. Other duties as required Requirements Required license or certification: Forklift License Preferred Education Requirements: High school or equivalent Compensation: Hourly. Starting pay $18.00 per hour Overtime Pay Requirements: Pass background check and drug screening requirements Familiar with basic hand tools Pay attention to detail and become familiar with industrial equipment Able to work overtime occasionally Able to read and understand safety instructions Forklift experience and license preferred Willing to complete forklift training preferred Experience with the loading and unloading of trucks preferred (flat-beds and/or trailers) Small engine repair and maintenance skills preferred but not required Stand continuously for long periods of time Able to repeatedly lift-up to 75Ibs Work Environment Is exposed to excessive noise Is around moving machinery Is exposed to dust May be required to work outdoors Wearing of safety clothing and equipment may at times be required Benefits Medical, Dental, and Vision Insurance Short Term Disability 401K Paid Holidays Floating Holiday

Posted 30+ days ago

S logo
Schneider InnovationsPomona, CA
About Us / 公司介绍 ArrowFeather Logistics Solutions operates over 100,000 sq. ft. of self-owned warehouses in Pomona and Irwindale, CA, with plans to expand nationwide. Backed by a strong base of long-term contracted clients, our business is rapidly growing, providing stability and growth opportunities. As Warehouse Manager, you will play a central role in ensuring safe, efficient, and timely warehouse operations, without the pressure of client acquisition — allowing you to focus fully on operational excellence and team leadership.ArrowFeather Logistics Solutions 是一家总部位于美国的物流与供应链公司,业务涵盖仓储、分销及履约服务。公司目前拥有位于加州 Pomona和Irwindale两处的自营海外仓, 总面积约10万尺。未来有计划扩展至美东与美南,形成全国性的仓储与配送网络。公司业务增长迅速,有核心的成熟客户基础,主要客户皆有长期签约保障。仓库经理作为仓库运营的核心,无需顾虑招揽业务,可专注于确保货物的安全、高效、准确、及时流转和团队的高效运作。 Responsibilities / 岗位职责 Warehouse Operations / 仓库运营 Oversee daily operations: receiving, picking, packing, and shipping. 中: 全面负责仓库日常运营:入库、拣货、打包、发货。 Optimize storage utilization, improve efficiency, ensure OSHA compliance. 中: 优化库位与空间利用率,提升效率,确保符合 OSHA 安全标准。 E-commerce & FBA Fulfillment / 电商与 FBA 履约 Manage Amazon FBA replenishment and transfers. 中: 管理 Amazon FBA 补货与跨仓调拨。 Supervise fulfillment for Shopify, Walmart, eBay, Amazon FBM, Temu. 中: 负责 Shopify、Walmart、Amazon FBM等平台订单履约。 Team Management / 团队管理 Lead a 8-10 -person warehouse team: scheduling, training, performance reviews. 中: 管理约 8-10 人的仓库团队:排班、培训、绩效考核。 Build a safety and efficiency-driven culture, control unnecessary overtime. 中: 建立安全、高效的工作文化,控制不必要的加班。 Supply Chain & Logistics Coordination / 供应链与物流协调 Liaise with suppliers, freight forwarders, and logistics partners. 中: 与国内外供应商、货代和物流公司保持沟通。 Monitor shipments, resolve exceptions, optimize costs. 中: 监控运输进度,处理异常,优化运输成本。 Analyze inventory data, implement replenishment strategies. 中: 分析库存数据,制定合理补货与调拨策略。 Requirements Qualifications / 任职要求 Language / 语言 : Bilingual in Mandarin & English (required) / 中英文双语必备。 Experience / 经验 : 3+ years in warehouse management (e-commerce and Amazon FBA preferred). 中: 3 年以上仓库管理经验(有电商或 Amazon FBA 背景者优先)。 Skills / 技能 : WMS/ERP knowledge, Excel proficiency, data-driven problem solving. 中: 熟悉 WMS/ERP 系统及 Excel,具备数据分析与流程优化能力。 Extra / 加分项 : Forklift certification or hands-on equipment experience. 中: 有叉车证或设备操作经验优先。 Benefits Why Join Us / 加入我们的理由 Key role in a growing U.S. logistics company with career growth potential. 中: 加入一家快速成长的美国物流公司,岗位成长空间大。 Competitive salary and benefits (health insurance, 401k, PTO, employee discounts). 中: 具有竞争力的薪资与福利(医疗保险、401k、带薪休假、员工折扣)。 Exposure to international supply chain management and cross-border logistics. 中: 有机会参与跨境供应链管理,提升国际化视野。 Work visa sponsorship may be available for outstanding candidates. 中: 表现优秀者可提供工作签证赞助。

Posted 30+ days ago

East Bank Club logo
East Bank ClubChicago, IL

$18+ / hour

East Bank Club is seeking a hardworking, detail-oriented Warehouse Associate. The Warehouse Associate will support the retail warehouse operations by maintaining a clean and organized warehouse. This position will help receive merchandise and prep the merchandise for the sales floor. We are looking for a positive attitude that embraces EBC’s culture of a first-class facility. Pay Rate: $18:00 per hour. This is considered an entry level position. Part-time: 20 hours per week. Responsibilities: Support daily warehouse operations, including accurate and timely receiving of all incoming shipments. Check in and receive all merchandise against purchase orders and packing slips. Communicate any discrepancies to the supervisor immediately. Bring up merchandise to the store which includes carrying boxes, bringing up rolling racks, and pushing a flatbed with merchandise. Ensure all merchandise is prepared for the floor—including tagging, hanging up, steaming, and putting sensors on merchandise. Pick up deliveries from Fed Ex, UPS, and other delivery services in a timely manner. Maintain a clean, organized, and accessible warehouse environment to support overall team efficiency which includes organizing warehouse shelves, sweeping, breaking down boxes, organizing boxes and rolling racks, putting away merchandise brought down from The Shop, and cleaning off the warehouse counter. Assist with taking fixtures on or off the floor. Maintain working knowledge of all retail products offered in The Shop. Answer the warehouse phone line to assist The Shop team. Demonstrate a consistent, high-level work ethic. Must be a team player. Requirements Physical Requirements: Onsite in a work facility with stairs and an elevator. Abilities to lift up to 50 pounds. Must be able to stand for long periods of time, bend over, squat, reach, lift, and carry merchandise. Must be able to transport merchandise to many levels of the club via stairs, ramps, or elevator. Qualifications: Must be authorized to work in the USA. We use E-Verify. Minimum or 1 year experience in retail or warehouse operations. Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Out of State Applicants: Please note that relocation expenses will not be covered or reimbursed for this position. Applicants are responsible for any costs incurred related to relocation. Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

Posted 3 weeks ago

Honest Networks logo
Honest NetworksLyndhurst, NJ

$25+ / hour

About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net. Requirements Ability to use warehouse tools: barcode scanners, labeling equipment, pallet jacks, etc. Basic understanding of stock control and inventory management systems (ERP/WMS). Knowledge of warehouse operations (receiving, storing, picking, packing, dispatching). Basic computer literacy (MS Office, inventory systems, email). Ability to lift and move equipment up to ~25–50Lbs Valid driver’s license or forklift certification (may be preferred/required depending on size of operation). Willing to make Deliveries to sites in a company vehicle Attention to detail, accuracy and meticulous in handling stock. Team player but also able to work independently. Keeping the warehouse organized and clean at all times Flexible hours anywhere from 7am-5pm Benefits Initial salary of $25/hr based on level of capabilities and experience Paid-time off (PTO) Potential opportunities for advancement or increased hours, including opportunity for full-time role, if desired Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

Posted 30+ days ago

McLane Global logo
McLane GlobalHenderson, CO
As one of the world’s largest food-grade logistics companies, McLane Global relies on the efficiency of its fulfillment centers. We consider all our warehouses to be systematic and operate with a customer-centric mentality. To deliver on our promise to customers, we rely on exceptionally talented, bright, and committed people. We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture. The Warehouse Supervisor is a support function that works closely with the Distribution Center Manager, all employees, scheduling, procurement, production, suppliers, IT, customers, and freight carriers. The position will include shared responsibility for all warehouse functions and day-to-day operations. Responsibilities: Follows all safety procedures in performing work as well as company policies. Enforces all safety procedures and company policies. Planning and control including work distribution and briefing of employees. Plan and schedule delivery of goods and services daily and review for operational gaps and improvements. Direct warehouse team on sequence to fill orders, build pallets of finished goods against the pick ticket, review daily orders and adjust orders where required. Planning and controlling the movement of goods within the agreed customer SLA's (Service Level Agreements) Monitor and maintain the operations KPIs ensuring efficient utilization of resources and quality control. Ensuring proper paperwork supports system transactions and Food Safety initiatives. Prepare regular reports, perform audits on various operations and evaluate processes as per business requirements. Analyze all opportunities and recommend ways to improve efficiency and reduce costs. Be knowledgeable about distribution channels, rules, regulations, and procedures. Maintain good working relationships with vendors, suppliers, and partners. Administer performance feedback in departments through efficient coaching and monitoring. Monitor all administrative functions as per requirements. Requirements High school diploma or GED required, associate or bachelor's degree in logistics, supply chain, or related field preferred. 3+ years of experience in warehouse operations, including 1+ year in a supervisory role. Strong leadership and communication skills. Working knowledge of warehouse management systems (WMS) and inventory software. Forklift certification is a plus. Ability to lift up to 50 lbs and work on your feet for extended periods. Strong organizational and time management skills. Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint. Benefits Competitive base compensation Full Benefits including Medical, Dental and Vision effective on the first day of employment 401(k) with Employer Match (quarterly enrollment) Paid Holidays (no waiting period to receive holiday pay) Paid vacation, personal, and sick days effective on first day of employment All offers are contingent upon passing a background check and drug screening No company visa sponsorships No phone call or walk in inquiries for this position, apply online to be considered Disclaimer Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, job descriptions typically change over time as requirements and employee skill levels change. The Employer retains the right to change or assign other duties to this position.

Posted 1 week ago

Silver Hills Bakery logo
Silver Hills BakeryRossville, TN
Position: Warehouse Manager Reports to: Plant Director We are looking for a Warehouse Manager to join our Warehouse team at our Rossville Plant! Our Warehouse Manager is responsible for managing day-to-day warehouse operations and providing ongoing team leadership and support. Opportunities In this role, it’s important to be a hands-on manager who is not afraid to roll up their sleeves and support the team on the floor when needed. You will have a very involved leadership role as you will be working closely with direct reports to ensure we operate at high-performance levels while fostering a safe and team-oriented work environment. The primary challenge is to work effectively in a dynamic and constantly changing environment while delivering exceptional results and building a positive culture on the floor. There will be many opportunities to leave your footprint and grow your career as we continue to expand! Requirements Here is who you are… Drive & motivation You are health-conscious and have values that align with Silver Hills You would love to work in an entrepreneurial environment where 'change' is the only constant You are excited to learn a new business and how things work You are motivated by challenges and willing to put in extra time to get the job done Character & ABILITIES You are a people leader who can coach and develop your team You are agile, flexible, and able to adapt to the changing environment You are a lean-thinker continuously striving for ways to grow and improve You can document and manage a large body of warehousing data and KPIs You are able to deal professionally, courteously and confidentially with all internal and external stakeholders Knowledge & skills You have strong communication and organizational skills You are a proven leader with strong people management skills You have solid computer and systems skills, including Microsoft Office, ERP, and WMS You have a proven track record of managing a large body of data under a time-sensitive environment Experience You have 3-5 years of relevant warehousing experience You have experience with ERP and WMS systems Nice-to-Have You have experience working in a fast-paced or and rapidly growing environment You have experience in a food manufacturing environment You have been a subject matter expert of an ERP system You have working knowledge and experience of an established WMS system things you will do… Effectively manage warehouse staff in a dynamic 24 /6 processing facility to ensure compliance with all Process, Safety, and Food Safety standards Lead and develop a team providing ongoing coaching, mentorship, and support Schedule warehouse operations establishing priorities and sequences for shipping and receiving products Control inventory of both frozen and dry finished products as well as ingredients in multiple warehouse location Maintain product quality standards and establish fill rate targets in a cost-competitive model Prepare Daily Shift Reports and ensure that daily KPI’s are updated and accurate Take on, lead, and facilitate continuous improvement projects Ensure new and existing staff are properly trained and maintain up to date certifications in accordance with internal training program guidelines Evaluate staff performance and provide constructive feedback and goal planning Partner with People and Culture team to maintain and identify talent needs, resolve issues, and build a positive culture on the floor Ensure that daily/weekly toolbox talks with Supervisors and Employees are taking place Assist in the coordination of domestic, international and U.S. freight Develop or revise standard operational and working practices and ensure compliance Manage attendance and hours worked through Ceridian Obtain Forklift & mobile equipment training certificate and be responsible for the training of al staff who will operate mobile equipment. Keep all records up to date of staff who are qualified and communicate with the department managers who is qualified OTHER … You may on occasion work at various times including weekends, as the job requires You will also be partnering with a Procurement team to develop just in time material flow Manager will work closely with finance to maintain inventory accuracy in dry and frozen category You will work with OHS manager to maintain safe work procedures and mobile equipment usage Benefits We offer our team members many benefits to help them achieve their goals and support our company culture: Opportunities for career growth and development Competitive Healthcare Benefits Package Performance Bonus and 401K Free delicious and healthy bread Fitness incentive fund to help you thrive Friendly and supportive work environment and an ambitious team Discounts at our retail store with a great selection of healthy organic products Company social events focused around health, great tasting food and getting together as a team Want to learn more about our mission and products? Please check us out on Facebook , Instagram , and YouTube

Posted 30+ days ago

CED Systems logo
CED SystemsLombard, IL
CED Systems is seeking a reliable and detail-oriented Warehouse Associate to support daily operations in our warehouse facility. The ideal candidate will be responsible for receiving, storing, and distributing materials, tools, equipment, and products within the warehouse, ensuring accuracy and efficiency. Responsibilities: Receive and inspect incoming shipments for accuracy and damage. Accurately pick, pack, and prepare orders for shipment. Load and unload trucks using appropriate equipment (e.g., pallet jacks, forklifts). Maintain inventory records and assist with cycle counts. Keep warehouse clean, organized, and safe at all times. Follow company safety policies, including proper handling of materials and equipment. Assist with other warehouse tasks as needed. Requirements High school diploma or equivalent preferred. Previous warehouse or logistics experience is a plus. Ability to lift up to 50 lbs and stand for extended periods. Basic math and computer skills. Strong attention to detail and organizational skills. Forklift certification is a plus (or willingness to obtain). Benefits Team Member Discount Program Referral Program Certification Training and Assistance

Posted 2 days ago

S logo
1915 South / AshleyGreensboro, NC
INSTORE WAREHOUSE ASSOCIATE Join our winning team, 1915 South, as an Instore Warehouse Associate. 1915 South owns and operates 29 Ashley stores and 3 distribution centers across the southeast. If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today! Why 1915 South? Compensation : Competitive pay Benefits : Provide for yourself and your family with our competitive benefit programs. We offer health, dental, vision, disability, and life insurance. Paid Time Off : Paid vacation and sick leave Retirement : 401K retirement savings plan with a company match Tuition: College tuition assistance at Thomas University Employee Discounts : Employees are provided with generous furniture discounts! Long-Term Career Opportunities : Many of our company leaders at 1915 South were promoted from within our own company. When you start at 1915 South, you are not just starting your next job but beginning your new career. *MUST BE ABLE TO PASS A DRUG TEST AND BACKGROUND CHECK* Job Duties: Remove the sold product from the salesfloor, wrap and store products for customer delivery, or load product into customer vehicle for customer pickup. Work in partnership with the Visual Lead and Manager to coordinate prepping the store floor for incoming merchandise. Repair floor samples Organize and maintain the warehouse, performing general housekeeping duties, including maintaining cardboard trailers/dumpsters. Perform building maintenance and simple repairs Other duties as assigned Job Requirements: To have good communication skills To have a knowledge of warehouse functions To have a positive attitude Ability to lift over 75 pounds and 150 pounds with assistance To be a team player To commit to getting the job done

Posted 30+ days ago

Ship Essential logo

Warehouse Account Manager, NY

Ship EssentialBrooklyn, NY

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Job Description

The Warehouse Account Manager is a torchbearer of the brand-centric culture at Ship Essential. This role has a hand in everything we do to deliver superior experiences, value, and growth for our brands. The WAM ensures that we are delivering a seamless customer experience across all stages and touchpoints in the customer journey, from onboarding, to day-to-day support, to special projects. Responsible for understanding the unique strategic needs of each of our brands, this role will build and manage solid partnerships and promote the adoption and utilization of Ship Essential tech and services. 

The WAM will strive to achieve unparalleled levels of responsiveness and care for our brands. They will identify key areas of improvement regarding brand interaction, and will work across various departments to implement measures to ensure such issues are automatically resolved in the future.

We pride ourselves on our responsiveness and sense of urgency. To that end, this is an in-person role based at our Sunset Park, Brooklyn location. 

Manage Day-to-Day Communication With Brands

  • Answer incoming emails, texts, and calls on a range of topics including: order details and tracking, shipping issues, inventory, special requests, and general account questions or concerns
  • Proactively communicate system and process issues, customer feedback, and recurring patterns or concerns with management
  • Set appropriate and realistic expectations with brands 
  • Communicate brands needs to operations team in an efficient manner while maintaining brand standards and customer service
  • Clearly understand and respond appropriately to issues that customers present, then proactively solve the issues at hand
  • Support the Brand Success team with brand experience 
  • Evaluate SE customer support processes, devise improvements, measure results, and iterate
  • File claims for lost packages with carriers and communicate updates and resolutions with brands
  • Demonstrate clear, polite, and professional written communication

Promote Service Utilization and Growth

  • Foster meaningful connections with brands to promote promote widespread utilization of Ship Essential services and technology throughout their organizations
  • Understand and document our brands’ long-term business objectives and identify opportunities for cross- and up-selling 
  • Formulate strategies and collaborate with sales and product teams to achieve revenue goals tied to upsell and expansion 
  • Work alongside sales, operations, product, and partnerships teams to ensure a unified approach to brand success and account growth 
  • Identify friction points in the customer journey and coordinate cross-functionally to improve the customer experience  
  • Working alongside warehouse management, delegate and manage Special Projects and requests for brands
  • Audit brand partner invoices to ensure accuracy of value-added-service and resale charges 

Represent the Voice of the Customer

  • Act as a brand advocate within the company, conveying brand feedback and collaborating with operations, partnerships, and other teams to prioritize and address client needs
  • Cultivate a deep understanding of e-commerce and logistics industry trends, competitive dynamics, and the role Ship Essential plays 
  • Design and execute a brand retention strategy to reduce churn and maintain high satisfaction levels
  • Define and implement escalation processes to mitigate churn risk. This may include initiatives such as customer satisfaction surveys, loyalty programs, or client success workshops 

Requirements

Experience

  • 3+ years in customer success, account management, or related roles within e-commerce, logistics, or fulfillment industries
  • Proven track record of managing client relationships and driving growth through cross- and up-selling

Skills

  • Strong communication skills, both written and verbal, with a focus on clarity, professionalism, and responsiveness
  • Proficient in CRM and WMS systems, with experience in Shopify integration preferred
  • Excellent problem-solving abilities, with a proactive approach to identifying and resolving issues

Competencies

  • High attention to detail, particularly in managing day-to-day communications and auditing invoices
  • Ability to work collaboratively across departments, fostering teamwork to enhance the customer experience
  • Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously

Education

  • Bachelor’s degree in Business, Marketing, Supply Chain Management, or a related field, or equivalent experience.

Attributes

  • A customer-centric mindset with a passion for helping brands succeed
  • Adaptability and a willingness to work in a fast-paced, dynamic environment
  • A sense of urgency and commitment to exceeding client expectations

Benefits

  • Health Care Plan
  • Retirement Plan (401k)
  • Paid Time Off (Vacation, Sick & Public Holidays)

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