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Quality Assurance & Incident Management Program Coordinator
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Job Description
DDI's Quality Assurance Program Coordinator works with our QA team to ensure that the individuals we support are receiving high quality services. The QA Program Coordinator achieves this by conducting periodic audits of our programs and by participating in investigations related to any OPWDD incidents.
Salary: $64,350-$68,000/year
What You'll Do At DDI:
- Conduct independent, internal program audits to assess compliance with Federal and State regulations, and recommend actions to improve or maintain program compliance.
- Develop and maintain system/process to ensure Program audits are completed for all OPWDD certified programs at least annually.
- Conduct internal investigations, both independently and in teams, and complete thorough investigation reports, as assigned.
- Identify need for corrective action resulting from audits completed.
- Liaison with program staff regarding plans of corrective action and responses to committee and investigation recommendations.
- Develop and maintain tracking schedule for Program investigation follow up, including documentation requests from external authorities.
- Represent the agency to external authorities, making notification of all incidents as required, and participate in the preparation of trend analysis reports.
- Ensure accurate and timely entry of incident data and information using various software applications, including OPWDD Incident Reporting & Management Application (IRMA).
- Responsible for the preparation and presentation of investigations and incident report trend data to Agency Incident Review committees.
- Supervise and oversee Quality Assurance Specialists to ensure participation and completion of Program audits.
- Participate in special projects and committees as requested, including DDI Quality Improvement Committee.
- Identify and recommend quality improvement processes.
- Periodic on-call responsibility for weekend/off hours notification of incidents
- Perform other job related duties as required
What You Need For The Role:
- Associate’s Degree or higher in related Human Services’ field (Ex. Social Work, Psychology, Nursing, Education, Rehabilitation Counseling, etc.)
- Two (2) years’ experience with OPWDD incident management investigation, analysis and reporting in accordance with OPWDD rules and regulations
- Familiar with quality improvement/quality assurance concepts and processes
- Demonstrated competency in computer software applications including Microsoft Office
- Valid New York State Driver’s License
What You Must Be Able To Do:
- While performing the duties of this job, employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus
Why You'll Love This Job:
- Build Meaningful Relationships: Develop strong connections with individuals and their families.
- Learn and Grow: Benefit from ongoing training and professional development.
- Be Part of a Supportive Team: Work with passionate and dedicated colleagues.
- Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.
- Exceptional Work-Life Balance: Explore flexible schedules with generous paid off.
Here’s How We Support You:
- Comprehensive Paid Training: Get the skills you need to succeed.
- Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP.
- Retirement Security: 403(b) retirement plan.
- Invest in Your Future: Tuition reimbursement opportunities.
- Career Growth: Opportunities for advancement within DDI.
- Work-Life Balance: Various schedules to support your life.
- And More: Paid time off and other valuable benefits!
If You Are:
- Empathic, compassionate, and patient
- Positive, energetic, and enthusiastic
- A good communicator and team player
- Passionate about making a difference
Then, we encourage you to apply and join the DDI team!
DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.
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