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Seacoast National Bank logo

IT Service Management Incident Manager

Seacoast National BankMiami, FL
LOCATION: This position can be located at any Seacoast Bank office within the state of Florida JOB SUMMARY: The IT Service Management Incident Manager is responsible for building,...

Posted 3 weeks ago

Park National Bank logo

Wealth Management Advisor

Park National BankSpartanburg, SC
Sponsorship not available for role. Open to Wealth Management Advisor I or II based on level of experience. RESPONSIBILITIES Administer assigned trust accounts including personal t...

Posted 30+ days ago

Lockheed Martin Corporation logo

Subcontract PM, Supplier Relationship Management

Lockheed Martin CorporationHighlands Ranch, CO

$122,900 - $216,660 / year

Description:The mission matters. So do the people behind it. With advancing defense technology at our core, what sets us apart is a culture of collaboration, purpose, and impact. W...

Posted 6 days ago

University of Southern California logo

Collector, Management Services Organization/Centralized Billing Office - CBO - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

University of Southern CaliforniaAlhambra, CA

$25 - $40 / hour

The Collector Appeal Specialist is responsible for accurately processing inpatient and out-patient claims to third party payers and private pays, following all mandated billing gui...

Posted 30+ days ago

D logo

Distribution/Operations Manager (Management Consultant Opportunity)

Dewolff Boberg & AssociatesAustin, TX
With over 38 years of cross-industry management consulting experience, DeWolff, Boberg & Associates has successfully provided services to a variety of clients worldwide and has con...

Posted 30+ days ago

Southeastern Freight Lines logo

Management Trainee

Southeastern Freight LinesDallas, TX

$50,000 - $60,000 / year

As a Management Trainee, you will participate in our Operations Management Trainee Program. This is an entry level training position and consists of an intensive 16-week training p...

Posted 30+ days ago

MasterCard logo

Director, Account Management, National Accounts - Business Banking Growth

MasterCardPurchase, NY

$182,000 - $304,000 / year

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy wher...

Posted 1 week ago

National Audubon Society logo

Senior Director, Data Strategy And Program Management

National Audubon SocietyNew York, NY

$165,000 - $186,000 / year

About Audubon The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds...

Posted 30+ days ago

Morgan Stanley logo

ISG Management - Data Group

Morgan StanleyNew York, NY

$145,000 - $250,000 / year

Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management ser...

Posted 30+ days ago

ORIX logo

Associate, Asset Management - Fhlmc-2

ORIXDallas, TX
Purpose and Job Summary: The primary focus of the Asset Manager position is to provide outstanding service to internal and external clients, and to aid in the administration of our...

Posted 4 days ago

JLL logo

Property Management Summer 2026 Internship - Charlotte, NC

JLLCharlotte, NC
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisor...

Posted 30+ days ago

Booz Allen Hamilton Inc. logo

Acquisition Support Analyst And Management Analyst

Booz Allen Hamilton Inc.Aberdeen Proving Ground, MD

$52,900 - $108,000 / year

Acquisition Support Analyst and Management Analyst The Opportunity: As an acquisition management professional, you know that both sides of the acquisition and contracts lifecycle a...

Posted 3 weeks ago

Florida Memorial University logo

Associate Professor Of Management

Florida Memorial UniversityMiami Gardens, FL
The Associate Professor of Management is a full-time non-tenured faculty position requiring a strong academic background specifically in more than one area of Finance. The Associat...

Posted 30+ days ago

Bunge LTD logo

Contract Management Specialist

Bunge LTDChannahon, IL

$64,000 - $72,000 / year

City : Channahon State : Illinois (US-IL) Country : United States (US) Requisition Number : 42021 A Day In The Life: Perform total contract management for all Food Processor custom...

Posted 30+ days ago

R logo

Manager, HR Project Management (1 Year Temporary Assignment)

Revlon, Inc.New York, NY

$105,000 - $130,000 / year

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company's DNA. Since its game-changing l...

Posted 30+ days ago

Kaplan, Inc. logo

Wealth Management Sales Development Specialist

Kaplan, Inc.Washington, DC

$31,200 - $78,647 / year

Job Title Wealth Management Sales Development Specialist Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a g...

Posted 30+ days ago

AllianceBernstein Holding LP logo

Vp/Wealth Advisor, Private Wealth Management

AllianceBernstein Holding LPStamford, CT

$115,000 - $200,000 / year

What You'll Do: The Wealth Advisor represents Bernstein Private Wealth Management within the communities where they work and reside. Bernstein PWM is widely recognized for its dist...

Posted 30+ days ago

Omnicom Media Group logo

Coordinator, Creative Management

Omnicom Media GroupBurbank, CA
The Agency: OMG23 is the Omnicom Media Group agency dedicated to Walt Disney Studios, Disney+ and Disney's multiple television networks. At OMG23, we have the privilege of partneri...

Posted 2 weeks ago

Infosys LTD logo

Product Manager/Owner - Wealth Management & Trust, Infosys Consulting

Infosys LTDNew York, NY
Job Description Product Manager/Owner- Wealth Management & Trust, Infosys Consulting The Role- What You'll Do You will be part of a cross-cultural global team working on a variety...

Posted 30+ days ago

F logo

Webber_Debris Litter_ Infra Management

Ferrovial, S.A.Plano, TX
About us: Founded in 1963, Webber is a leading construction company that specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated to safely pro...

Posted 30+ days ago

Seacoast National Bank logo

IT Service Management Incident Manager

Seacoast National BankMiami, FL

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Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Career Development

Job Description

LOCATION: This position can be located at any Seacoast Bank office within the state of Florida

JOB SUMMARY:

The IT Service Management Incident Manager is responsible for building, implementing, and managing the Seacoast IT Incident Management program in alignment with ITIL best practices.

This role ensures rapid restoration of IT services during incidents, minimizes business impact, and drives continuous improvement through root cause analysis and Problem Management. A critical aspect of this position is facilitating all aspects of major incident management, including coordination, communication, and resolution. The role also serves as a backup for IT Change Management and other ITIL-based processes within the IT Service Management team. Seacoast utilizes ServiceNow as its ITSM platform.

The ideal candidate will have a solid technical foundation across enterprise IT environments, including infrastructure (servers, networks, storage), cloud platforms, application ecosystems, and cybersecurity principles, combined with hands-on experience in IT Service Management tools such as ServiceNow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Incident Management Program Leadership

  • Develop and maintain a comprehensive Incident Management framework, including policies, workflows, and escalation procedures.
  • Define severity levels, response timelines, and communication protocols for major incidents.
  • Ensure compliance with ITIL standards and banking regulatory requirements.

Major Incident Facilitation & Coordination

  • Act as the Incident Commander during major incidents, ensuring structured facilitation from detection to resolution.
  • Lead all aspects of major incident management, including:
  • Rapid assessment of impact and urgency.
  • Mobilization of technical resources across infrastructure, applications, and vendors.
  • Facilitation of war rooms (virtual or physical) to drive resolution efforts.
  • Clear and timely communication to stakeholders, including executive leadership, business units, and external partners.
  • Maintain detailed incident logs and produce executive-level post-incident reports with actionable recommendations.
  • Ensure lessons learned are documented and integrated into Problem Management processes.

Problem Management

  • Drive root cause analysis for recurring incidents and systemic issues.
  • Maintain and update the Known Error Database (KEDB) and ensure permanent fixes are implemented.
  • Collaborate with engineering and application teams to reduce incident frequency and improve system resilience.

ITSM Support & Backup Responsibilities

  • Serve as a backup for IT Change Management, including CAB facilitation, risk assessment, and change approvals.
  • Assist in other ITIL-based processes such as Configuration, Release, and Knowledge Management when required.

Continuous Improvement & Reporting

  • Monitor incident trends and recommend process improvements to reduce Mean Time to Resolution (MTTR).
  • Utilize ServiceNow dashboards and reporting tools to track KPIs, SLAs, and compliance metrics.
  • Conduct regular training and awareness sessions for IT teams on incident and problem management best practices.

Compliance & Risk Management

  • Ensure that IT Incident Management practices comply with all relevant regulations, standards, and policies, particularly those related to financial services and data security.

EDUCATION and EXPERIENCE:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • ITIL Foundation certification required; ITIL Intermediate or Expert preferred.
  • ServiceNow ITSM certification or hands-on experience strongly preferred.
  • Minimum 5+ years in IT Service Management roles, with at least 3 years focused on Incident and Problem Management.
  • Proven track record of facilitating major incident management in a financial services or highly regulated environment.
  • Experience with ITIL processes including Change, Configuration, and Release Management.
  • Hands-on experience with ServiceNow or similar ITSM platforms.
  • Strong facilitation and leadership skills for managing high-pressure major incidents.
  • Exceptional communication and stakeholder management skills, including executive-level reporting.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Familiarity with regulatory compliance requirements in banking (e.g., FFIEC, SOX).
  • Analytical and problem-solving skills with the ability to identify patterns and trends.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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Submit 10x as many applications with less effort than one manual application.

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