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Director, Client Success / Account Management-logo
Director, Client Success / Account Management
VELOXBoise, ID
VELOX is a digital marketing agency that combines business intelligence with services and technology. We take pride in working with our clients to swiftly build more productive and revenue-driving businesses. We help established businesses scale their online revenue with industry-leading strategies that work. Clients that had little or no online presence are now nationally and globally recognized. Through accountability, transparency, and respect, our team of SEO, marketing, technology, and content specialists drive stunning ROI and sustained search engine dominance. The Senior Director, Client Success at VELOX will oversee Client Success, Paid Media, Engineering, and Technical SEO teams, ensuring seamless integration and collaboration across departments. Responsibilities include setting cross-functional strategies for revenue growth, improving retention, optimizing processes, and leading team members to achieve performance metrics. This leader will drive initiatives that address client needs, improve service quality, and support VELOX's reputation for delivering outstanding ROI and service excellence. To get an interview for this position, you must be: Exceptional Leadership. Lead & motivate a dynamic team of account coordinators, client success managers, technical SEO team, and our off-shore syndication team to deliver ingenious and unforgettable campaigns for our clients on time, exceeding high-touch management and revenue goals. Outstanding presentation, written, and verbal communication skills to represent the agency as a Creative & Effective Leader to clients. Strategic Thinking. Participate and lead existing business pitches and strategy presentations and work with account teams to help identify organic growth and new business opportunities. A problem solver and innovator who seeks ideas and the unexpected through analytics, technology trends, audience insights, and marketing strategies. Technology Expertise. A thorough understanding of the value & contribution technology makes, regardless of medium, and an ability to generate innovative ideas that create buzz and get results. Makes bold, decisive decisions and recommendations, demonstrating strong judgment and paying close attention to detail. An impressive portfolio of marketing & innovation experience that demonstrates ultimate mastery of technology & its integration into digital marketing solutions. Process Optimization. Removes impediments so the team can focus on creating great work and discovering scalable solutions. Experience balancing the constraints of rolling timelines and transitioning seamlessly across client campaigns of varying scales, audiences, and channels. Collaboration. Adapt a “one team” mentality and partner with leadership to establish a clear strategic vision and purpose for the team and support the integration of all disciplines. Lead internal sessions with the Client Success, Technical SEO, Sales, Syndication, and Content, providing clear and objective direction for the work and how to maintain positive retention. Financial Management. Monitor project financials to identify potential overruns, taking corrective action when needed. Oversee agency sales pipeline to identify potential changes in resource needs. This is a full-time in-house position at our office in Boise, Idaho. Responsibilities Collaborate with CEO, Executive Leadership, and Co-Director to develop ongoing objectives for the larger Agency Client Success Team as it relates to company goals. Supervise and guide Client Success, Paid Media, Technical SEO team through (OKR) objectives and key results achievement. Provide leadership, mentorship, and management for direct reports, playing a key role in their professional development. Proactively stay abreast of and/or initiate internal process changes in order to understand how it impacts the overall department as well as to communicate change requirements to impacted individuals and teams optimally. Lead key contact relationships with clients to develop rapport and identify areas of opportunity and improvement for the larger team. Be hands-on and proactively support the team with crucial customer or partner issues or concerns. Serve as a department escalation point, ensuring issues are identified and promptly resolved, calling out key team and/or customer concerns to CEO and/or Leadership team promptly. Assist with the development and evolution of client business reviews and participate in reviews and pitches as they pertain to our key customers.  Seek to understand the challenges, needs, and goals of our customer base and the industry and produce updates and insights to peers and leadership in recurring status meetings. Partner with the Leadership team to aggregate quarterly customer forecasting Develop and provide a monthly customer churn report and analysis to Executive Management with the goal of identifying risks and proposing solutions. Oversee and assign new account resourcing and account transition processes. Responsible for understanding account distribution and time utilization among the team for quarterly headcount reviews Leadership. Be actively involved with new products and/or growth strategies and thoughtfully deploy initiatives, as they pertain to customers, to the larger team with the goal of tracking progress and adjusting the approach as needed. Establish consistent and recurring collaboration with adjacent and supporting team leads to ensure broader company success. Requirements Bachelor's degree, preferably in Business/Marketing/Advertising or equivalent combination of education and experience. 8+ years of digital marketing and/or agency experience. 6+ years of sales and/or account management experience. 5+ years' experience leading and/or managing cross-functional teams to deliver on assigned annual goals. Proven internal leadership and collaboration skills. Proficiency in Google Analytics, Adobe Analytics, and the Google Marketing Platform is a plus. Understanding of or experience working with 3rd party ad serving tools and/or rich media ad serving technologies. Extensive practice in navigating difficult conversations, negotiations, and resolving conflicts Ability to maintain poise, confidence, and professional disposition in high-pressure situations. A passion for diplomatically and taking ownership, going above and beyond for your coworkers and clients. Ability to present and speak to large groups. What's our culture like? We're kind of like one big (or small depending on where you're from) family. We like to work hard and have fun. We're serious about getting it right and have a lot of laughs along the way. Accountability is huge for us because the buck stops here. We don't make excuses. We're persistent and persuasive, thrive on strategy and "always striving for greatness" is the name of our game. Benefits Highly Competitive Salary Health Insurance & Dental Benefits with Company Match 401k with Company Match Open Environment – Family Focused Flexible Work Environment Generous Paid Time Off Downtown Boise Office Brand New World-class Gym (In-House) Personal Training (In-House) Paid Downtown Parking Kombucha on Tap Team Building Events Skills Search Engine Optimization (SEO) Paid Media Marketing Analytics Analysis Executive Leadership Digital Marketing Marketing Communication Account Management Sales Advertising

Posted 1 week ago

Management Opportunity for Insurance Enrollment Advisor- 100% Remote (Remote)-logo
Management Opportunity for Insurance Enrollment Advisor- 100% Remote (Remote)
Global Elite Empire AgencyMidwest City, OK
BREAK FREE OF A JOBSITE AND WORK FULLY REMOTE BUILD AND LEAD YOUR OWN TEAM NO PRIOR EXPERIENCE NECESSARY- YOU WILL BE FULLY TRAINED  Hey there! We're all about embracing the virtual work lifestyle, especially after seeing how it rocked during the last few years. We've ditched the old 9-5 grind and opened up to a world of flexibility, learning, and collaboration. Position Overview: Looking for a rock star to join our squad as a Remote Manager in Training. You'll get to work from wherever you feel most productive, soak up wisdom from pros across different time zones, and get mentored by our awesome leadership team. Plus, there's serious potential for you to level up into a leadership role within the company as we keep growing. Key Responsibilities: • Lead our remote client service crew to deliver top-notch support and keep our clients happy. • Use all the cool virtual tools out there to manage and support your team, no matter where they're based. • Soak up all that knowledge from our leadership squad, learning the ropes and picking up invaluable skills. • Help our customer service game level up by bringing in fresh ideas and making things run smoother than ever. • Keep it pro at all times, delivering A+ service and building solid relationships with our clients. Qualifications: • Got some experience in management? Awesome! But if not, no worries, as long as you're hungry to learn. • Love chatting with people and making connections? Perfect – we need someone who can lead and inspire a team. • Totally cool with working remotely and thrive in a fast-paced, ever-changing environment. • Got big dreams of climbing the career ladder? Great – we're all about helping you get there. • Can handle whatever curve balls get thrown your way and still keep that positive vibe going strong. Benefits: • Say goodbye to the old 9-5 and hello to a flexible work schedule that fits your life. • Work from wherever – as long as you've got Wi-Fi, you're good to go. • Get the lowdown from our leadership pros, no matter where they're based, and level up your skills. • Competitive performance-based pay structure and tons of opportunities for growth and advancement within the company. • Join a team that's all about shaking things up, pushing boundaries, and making a difference!

Posted 2 weeks ago

Unique Management Opportunity in Insurance Sales (Remote)-logo
Unique Management Opportunity in Insurance Sales (Remote)
Global Elite Empire AgencyNorfolk, VA
SEEKING PROFESSIONALS FOR A NEW APPROACH TO AN OLD INDUSTRY! COME JOIN THE NEW FINANCIAL SERVICES INDUSTRY! AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions, and associations. We are licensed in 49 states, the District of Columbia, Canada, and New Zealand. A wholly owned subsidiary of Globe Life which is a S&P 500 company traded on the New York Stock Exchange under the symbol GL. In this role, you will assume a vital position in securing families' financial well-being. Typical day-to-day tasks include: • Conducting virtual consultations with clients. • Assessing clients' needs and imparting knowledge on solutions. • Cultivating lasting client relationships through consistent, periodic check-ins. • Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to: • No cold calling • Qualified lead program (no cost to you) – We have relationships with 30,000+ Groups nationwide with millions of members needing our services • Conventions and incentive trips • Production awards • Advancement based on performance • Weekly advance and bonuses • Lifetime renewals • Benefits (Health Insurance, Life Insurance) • Union backed contract • Mentorship and complete training • Industry leading tools and technology access • Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics: Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Trainable. Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more! If you are a hard-working, motivated team player, this may be an opportunity for you!

Posted 30+ days ago

Unique Management Opportunity in Insurance Sales (Remote)-logo
Unique Management Opportunity in Insurance Sales (Remote)
Global Elite Empire AgencyBadger, AK
SEEKING PROFESSIONALS FOR A NEW APPROACH TO AN OLD INDUSTRY! COME JOIN THE NEW FINANCIAL SERVICES INDUSTRY! AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions, and associations. We are licensed in 49 states, the District of Columbia, Canada, and New Zealand. A wholly owned subsidiary of Globe Life which is a S&P 500 company traded on the New York Stock Exchange under the symbol GL. In this role, you will assume a vital position in securing families' financial well-being. Typical day-to-day tasks include: • Conducting virtual consultations with clients. • Assessing clients' needs and imparting knowledge on solutions. • Cultivating lasting client relationships through consistent, periodic check-ins. • Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to: • No cold calling • Qualified lead program (no cost to you) – We have relationships with 30,000+ Groups nationwide with millions of members needing our services • Conventions and incentive trips • Production awards • Advancement based on performance • Weekly advance and bonuses • Lifetime renewals • Benefits (Health Insurance, Life Insurance) • Union backed contract • Mentorship and complete training • Industry leading tools and technology access • Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics: Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Trainable. Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more! If you are a hard-working, motivated team player, this may be an opportunity for you!

Posted 30+ days ago

Management Opportunity in Financial Services Enrolling Clients in Benefit Packages (Remote)-logo
Management Opportunity in Financial Services Enrolling Clients in Benefit Packages (Remote)
Global Elite Empire AgencyBismarck, ND
BREAK FREE FROM THE DAILY 9-5! STOP WORKING FOR SOMEONE ELSE- WORK FOR YOURSELF! BUILD A TEAM OF LIKE-MINDED PEOPLE! Are you tired of working to build your employer's financial freedom and would like to build your own instead? We are offering the opportunity for you to do just that! Join the financial service industry where you can enjoy rapid career growth and advanced opportunities. AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions and associations. We are licensed in 47 states. In this role you will assume a vital position in securing families' financial well- being. There is no prior experience required as we have industry-leading training and support to provide you with the tools to be successful and achieve your personal and professional goals. You must be able to obtain a Life and Health Insurance license from your state of residence. Through providing personalized benefits solutions, you'll be the architect of your client's secure tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages over Zoom video call • Completing applications for insurance products • Attending ongoing, optional training sessions What We Offer: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay and bonuses • Medical Reimbursement program after 90 days • Residual Income • Ability to qualify for all-expense-paid incentive trips around the world

Posted 2 days ago

Management Opportunity for Insurance Enrollment Advisor- 100% Remote (Remote)-logo
Management Opportunity for Insurance Enrollment Advisor- 100% Remote (Remote)
Global Elite Empire AgencyHockessin, DE
BREAK FREE OF A JOBSITE AND WORK FULLY REMOTE BUILD AND LEAD YOUR OWN TEAM NO PRIOR EXPERIENCE NECESSARY- YOU WILL BE FULLY TRAINED  Hey there! We're all about embracing the virtual work lifestyle, especially after seeing how it rocked during the last few years. We've ditched the old 9-5 grind and opened up to a world of flexibility, learning, and collaboration. Position Overview: Looking for a rock star to join our squad as a Remote Manager in Training. You'll get to work from wherever you feel most productive, soak up wisdom from pros across different time zones, and get mentored by our awesome leadership team. Plus, there's serious potential for you to level up into a leadership role within the company as we keep growing. Key Responsibilities: • Lead our remote client service crew to deliver top-notch support and keep our clients happy. • Use all the cool virtual tools out there to manage and support your team, no matter where they're based. • Soak up all that knowledge from our leadership squad, learning the ropes and picking up invaluable skills. • Help our customer service game level up by bringing in fresh ideas and making things run smoother than ever. • Keep it pro at all times, delivering A+ service and building solid relationships with our clients. Qualifications: • Got some experience in management? Awesome! But if not, no worries, as long as you're hungry to learn. • Love chatting with people and making connections? Perfect – we need someone who can lead and inspire a team. • Totally cool with working remotely and thrive in a fast-paced, ever-changing environment. • Got big dreams of climbing the career ladder? Great – we're all about helping you get there. • Can handle whatever curve balls get thrown your way and still keep that positive vibe going strong. Benefits: • Say goodbye to the old 9-5 and hello to a flexible work schedule that fits your life. • Work from wherever – as long as you've got Wi-Fi, you're good to go. • Get the lowdown from our leadership pros, no matter where they're based, and level up your skills. • Competitive performance-based pay structure and tons of opportunities for growth and advancement within the company. • Join a team that's all about shaking things up, pushing boundaries, and making a difference!

Posted 2 weeks ago

Management Opportunity for Insurance Enrollment Advisor- 100% Remote (Remote)-logo
Management Opportunity for Insurance Enrollment Advisor- 100% Remote (Remote)
Global Elite Empire AgencySacramento, CA
BREAK FREE OF A JOBSITE AND WORK FULLY REMOTE BUILD AND LEAD YOUR OWN TEAM NO PRIOR EXPERIENCE NECESSARY- YOU WILL BE FULLY TRAINED  Hey there! We're all about embracing the virtual work lifestyle, especially after seeing how it rocked during the last few years. We've ditched the old 9-5 grind and opened up to a world of flexibility, learning, and collaboration. Position Overview: Looking for a rock star to join our squad as a Remote Manager in Training. You'll get to work from wherever you feel most productive, soak up wisdom from pros across different time zones, and get mentored by our awesome leadership team. Plus, there's serious potential for you to level up into a leadership role within the company as we keep growing. Key Responsibilities: • Lead our remote client service crew to deliver top-notch support and keep our clients happy. • Use all the cool virtual tools out there to manage and support your team, no matter where they're based. • Soak up all that knowledge from our leadership squad, learning the ropes and picking up invaluable skills. • Help our customer service game level up by bringing in fresh ideas and making things run smoother than ever. • Keep it pro at all times, delivering A+ service and building solid relationships with our clients. Qualifications: • Got some experience in management? Awesome! But if not, no worries, as long as you're hungry to learn. • Love chatting with people and making connections? Perfect – we need someone who can lead and inspire a team. • Totally cool with working remotely and thrive in a fast-paced, ever-changing environment. • Got big dreams of climbing the career ladder? Great – we're all about helping you get there. • Can handle whatever curve balls get thrown your way and still keep that positive vibe going strong. Benefits: • Say goodbye to the old 9-5 and hello to a flexible work schedule that fits your life. • Work from wherever – as long as you've got Wi-Fi, you're good to go. • Get the lowdown from our leadership pros, no matter where they're based, and level up your skills. • Competitive performance-based pay structure and tons of opportunities for growth and advancement within the company. • Join a team that's all about shaking things up, pushing boundaries, and making a difference!

Posted 2 weeks ago

Management Opportunity for Insurance Enrollment Advisor- 100% Remote (Remote)-logo
Management Opportunity for Insurance Enrollment Advisor- 100% Remote (Remote)
Global Elite Empire AgencyRenton, WA
BREAK FREE OF A JOBSITE AND WORK FULLY REMOTE BUILD AND LEAD YOUR OWN TEAM NO PRIOR EXPERIENCE NECESSARY- YOU WILL BE FULLY TRAINED  Hey there! We're all about embracing the virtual work lifestyle, especially after seeing how it rocked during the last few years. We've ditched the old 9-5 grind and opened up to a world of flexibility, learning, and collaboration. Position Overview: Looking for a rock star to join our squad as a Remote Manager in Training. You'll get to work from wherever you feel most productive, soak up wisdom from pros across different time zones, and get mentored by our awesome leadership team. Plus, there's serious potential for you to level up into a leadership role within the company as we keep growing. Key Responsibilities: • Lead our remote client service crew to deliver top-notch support and keep our clients happy. • Use all the cool virtual tools out there to manage and support your team, no matter where they're based. • Soak up all that knowledge from our leadership squad, learning the ropes and picking up invaluable skills. • Help our customer service game level up by bringing in fresh ideas and making things run smoother than ever. • Keep it pro at all times, delivering A+ service and building solid relationships with our clients. Qualifications: • Got some experience in management? Awesome! But if not, no worries, as long as you're hungry to learn. • Love chatting with people and making connections? Perfect – we need someone who can lead and inspire a team. • Totally cool with working remotely and thrive in a fast-paced, ever-changing environment. • Got big dreams of climbing the career ladder? Great – we're all about helping you get there. • Can handle whatever curve balls get thrown your way and still keep that positive vibe going strong. Benefits: • Say goodbye to the old 9-5 and hello to a flexible work schedule that fits your life. • Work from wherever – as long as you've got Wi-Fi, you're good to go. • Get the lowdown from our leadership pros, no matter where they're based, and level up your skills. • Competitive performance-based pay structure and tons of opportunities for growth and advancement within the company. • Join a team that's all about shaking things up, pushing boundaries, and making a difference!

Posted 2 weeks ago

Management Opportunity in Financial Services Enrolling Clients in Benefit Packages (Remote)-logo
Management Opportunity in Financial Services Enrolling Clients in Benefit Packages (Remote)
Global Elite Empire AgencyOverland Park, KS
BREAK FREE FROM THE DAILY 9-5! STOP WORKING FOR SOMEONE ELSE- WORK FOR YOURSELF! BUILD A TEAM OF LIKE-MINDED PEOPLE! Are you tired of working to build your employer's financial freedom and would like to build your own instead? We are offering the opportunity for you to do just that! Join the financial service industry where you can enjoy rapid career growth and advanced opportunities. AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions and associations. We are licensed in 47 states. In this role you will assume a vital position in securing families' financial well- being. There is no prior experience required as we have industry-leading training and support to provide you with the tools to be successful and achieve your personal and professional goals. You must be able to obtain a Life and Health Insurance license from your state of residence. Through providing personalized benefits solutions, you'll be the architect of your client's secure tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages over Zoom video call • Completing applications for insurance products • Attending ongoing, optional training sessions What We Offer: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay and bonuses • Medical Reimbursement program after 90 days • Residual Income • Ability to qualify for all-expense-paid incentive trips around the world

Posted 2 days ago

Management Opportunity in Financial Services Enrolling Clients in Benefit Packages (Remote)-logo
Management Opportunity in Financial Services Enrolling Clients in Benefit Packages (Remote)
Global Elite Empire AgencyOgden, UT
BREAK FREE FROM THE DAILY 9-5! STOP WORKING FOR SOMEONE ELSE- WORK FOR YOURSELF! BUILD A TEAM OF LIKE-MINDED PEOPLE! Are you tired of working to build your employer's financial freedom and would like to build your own instead? We are offering the opportunity for you to do just that! Join the financial service industry where you can enjoy rapid career growth and advanced opportunities. AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions and associations. We are licensed in 47 states. In this role you will assume a vital position in securing families' financial well- being. There is no prior experience required as we have industry-leading training and support to provide you with the tools to be successful and achieve your personal and professional goals. You must be able to obtain a Life and Health Insurance license from your state of residence. Through providing personalized benefits solutions, you'll be the architect of your client's secure tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages over Zoom video call • Completing applications for insurance products • Attending ongoing, optional training sessions What We Offer: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay and bonuses • Medical Reimbursement program after 90 days • Residual Income • Ability to qualify for all-expense-paid incentive trips around the world

Posted 2 days ago

Certified Anger Management Specialist (CAMS) (Remote)-logo
Certified Anger Management Specialist (CAMS) (Remote)
Maze of Life Resource CenterLittle Rock, AR
ABOUT US Maze of Life is a growing network of private, franchised resource centers offering both mandated and proactive in-person or virtual classes. Our certified Counselors and Coaches are CAMS (Certified Anger Management Specialists) who deliver dynamic support to individuals navigating life's challenges. At Maze of Life, we aim to guide those on difficult paths by providing positive support systems and personalized programs. We recognize that each client's journey is unique, and our non-traditional approach is tailored to fit the individual needs of those we serve. Life's maze can be complicated, and we're here to simplify the way forward. Using Cognitive Behavioral Therapy (CBT)-based concepts, our goal is to empower clients ready to reinvent themselves and achieve the success they envision. We are driven by an entrepreneurial spirit. CAMS PROGRAM Certified Anger Management Specialists (CAMS) are independent contractors who facilitate classes and support our franchise owners with their clientele. CAMS have the flexibility to create their own schedules and contribute as available. Franchise Opportunities Available REQUIREMENTS Attend 2-day Certification course through Maze of Life Resource Center as a Certified Anger Management Specialist Completion of a 90-day Training Development program, covering all systems, operations, and class facilitation. Experience guiding, coaching, or teach others preferred but not required Purpose-driven, passionate, and open to learning. Flexibility to attend virtual meetings and training multiple times a month. Strong verbal communication skills with the ability to inspire introspection, connection, and ambition. Empathetic, non-judgmental, and reflective. Strong active listening skills Strong organizational skills Ability to work with diverse populations and individuals of all ages. Multilingual abilities are a plus but not required. RESPONSIBILITIES Conduct individual and group sessions that showcases effective emotional and behavioral regulation techniques. Develop personalized treatment plans for clients based on 1:1 assessments. Monitor client progress and adjust treatment plans as necessary. Teach coping strategies, emotional regulation, and stress management techniques to help clients Foster sustainable personal development. Maintain confidential client records and case notes in compliance with legal and ethical guidelines. Website Instagram Linkedin

Posted 4 weeks ago

Management Trainee - Car Wash-logo
Management Trainee - Car Wash
WashU CarwashVilla Park, IL
Our mission is to be our communities' preferred car wash brand by obsessively pursuing excellence in all things. That pursuit of excellence starts with the people with hire. As a Management Trainee, your primary role is to act as the Assistant Manager of the site and help deliver an exceptional customer experience. Additionally, you will learn the ins-and-outs of day-to-day car wash management, develop leadership skills, gain an understanding of the financials, and participate in solving our most pressing problems. In 6-12 months, a Management Trainee should be ready to transition into a General Manager role. The following description represents the responsibilities of a General Manager. Operations Management: -Supervise and coordinate daily car wash operations, including scheduling, staffing, and workflow management. -Ensure that the facility is properly maintained, clean, and aesthetically pleasing. -Communicate effectively with our maintenance team to minimize downtime and ensure optimal performance. -Identify best practices and contribute to the development of standard processes. -Monitor the quality of services provided to ensure customer satisfaction and address any issues that arise promptly. Financial Management: -Assist in the development of annual budgets, including revenue targets, operating expenses, and capital expenditures. -Monitor financial performance regularly, analyze financial reports, and take appropriate actions to achieve profitability goals. -Implement cost control measures to optimize operational efficiency and reduce expenses. -Engage the community to identify opportunities for revenue growth and implement strategies to increase sales and customer retention. (i.e., local partnerships, fundraisers, fleet accounts, etc.). -Maintain accurate records of financial transactions, inventory, and sales data. Staff Management and Training: -Recruit, hire, train, and supervise car wash staff. -Provide ongoing coaching, performance evaluations, and feedback to ensure a high level of employee productivity and engagement. Hold the team accountable for achieving our high standards. -Develop and implement training programs to enhance employee skills, customer service, and safety practices. -Foster a positive work environment, promote teamwork, and resolve any staff conflicts or issues that may arise. Customer Service: -Establish and maintain a customer-focused culture by adhering to our service standards and ensuring their implementation. -Handle customer inquiries, concerns, and complaints in a professional and timely manner. -Implement strategies to enhance the customer experience and build customer loyalty. -Solicit feedback from customers. Generate positive reviews to enhance our reputation locally. Compliance and Safety: -Ensure compliance with all applicable local, state, and federal regulations governing car wash operations, including environmental, health, and safety standards. -Develop and enforce safety protocols to minimize risks to employees, customers, and the facility. -Stay updated on industry trends, best practices, and new technologies related to car wash operations. Marketing and Business Development: -Collaborate with the marketing team to implement advertising campaigns, social media initiatives, and other promotional activities. -Identify opportunities for partnerships or collaborations. -Monitor competitor activities and market trends to identify areas for improvement or new business opportunities. Join our growing WashU Team today!

Posted 30+ days ago

Unique Management Opportunity in Insurance Sales (Remote)-logo
Unique Management Opportunity in Insurance Sales (Remote)
Global Elite Empire AgencyBellvue, WA
SEEKING PROFESSIONALS FOR A NEW APPROACH TO AN OLD INDUSTRY! COME JOIN THE NEW FINANCIAL SERVICES INDUSTRY! AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions, and associations. We are licensed in 49 states, the District of Columbia, Canada, and New Zealand. A wholly owned subsidiary of Globe Life which is a S&P 500 company traded on the New York Stock Exchange under the symbol GL. In this role, you will assume a vital position in securing families' financial well-being. Typical day-to-day tasks include: • Conducting virtual consultations with clients. • Assessing clients' needs and imparting knowledge on solutions. • Cultivating lasting client relationships through consistent, periodic check-ins. • Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to: • No cold calling • Qualified lead program (no cost to you) – We have relationships with 30,000+ Groups nationwide with millions of members needing our services • Conventions and incentive trips • Production awards • Advancement based on performance • Weekly advance and bonuses • Lifetime renewals • Benefits (Health Insurance, Life Insurance) • Union backed contract • Mentorship and complete training • Industry leading tools and technology access • Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics: Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Trainable. Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more! If you are a hard-working, motivated team player, this may be an opportunity for you!

Posted 30+ days ago

Management Opportunity in Financial Services Enrolling Clients in Benefit Packages (Remote)-logo
Management Opportunity in Financial Services Enrolling Clients in Benefit Packages (Remote)
Global Elite Empire AgencyFort Wayne, IN
BREAK FREE FROM THE DAILY 9-5! STOP WORKING FOR SOMEONE ELSE- WORK FOR YOURSELF! BUILD A TEAM OF LIKE-MINDED PEOPLE! Are you tired of working to build your employer's financial freedom and would like to build your own instead? We are offering the opportunity for you to do just that! Join the financial service industry where you can enjoy rapid career growth and advanced opportunities. AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions and associations. We are licensed in 47 states. In this role you will assume a vital position in securing families' financial well- being. There is no prior experience required as we have industry-leading training and support to provide you with the tools to be successful and achieve your personal and professional goals. You must be able to obtain a Life and Health Insurance license from your state of residence. Through providing personalized benefits solutions, you'll be the architect of your client's secure tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages over Zoom video call • Completing applications for insurance products • Attending ongoing, optional training sessions What We Offer: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay and bonuses • Medical Reimbursement program after 90 days • Residual Income • Ability to qualify for all-expense-paid incentive trips around the world

Posted 2 days ago

Unique Management Opportunity in Insurance Sales (Remote)-logo
Unique Management Opportunity in Insurance Sales (Remote)
Global Elite Empire AgencyWheeling, WV
SEEKING PROFESSIONALS FOR A NEW APPROACH TO AN OLD INDUSTRY! COME JOIN THE NEW FINANCIAL SERVICES INDUSTRY! AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions, and associations. We are licensed in 49 states, the District of Columbia, Canada, and New Zealand. A wholly owned subsidiary of Globe Life which is a S&P 500 company traded on the New York Stock Exchange under the symbol GL. In this role, you will assume a vital position in securing families' financial well-being. Typical day-to-day tasks include: • Conducting virtual consultations with clients. • Assessing clients' needs and imparting knowledge on solutions. • Cultivating lasting client relationships through consistent, periodic check-ins. • Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to: • No cold calling • Qualified lead program (no cost to you) – We have relationships with 30,000+ Groups nationwide with millions of members needing our services • Conventions and incentive trips • Production awards • Advancement based on performance • Weekly advance and bonuses • Lifetime renewals • Benefits (Health Insurance, Life Insurance) • Union backed contract • Mentorship and complete training • Industry leading tools and technology access • Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics: Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Trainable. Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more! If you are a hard-working, motivated team player, this may be an opportunity for you!

Posted 30+ days ago

Unique Management Opportunity in Insurance Sales (Remote)-logo
Unique Management Opportunity in Insurance Sales (Remote)
Global Elite Empire AgencyWinston-Salem, NC
SEEKING PROFESSIONALS FOR A NEW APPROACH TO AN OLD INDUSTRY! COME JOIN THE NEW FINANCIAL SERVICES INDUSTRY! AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions, and associations. We are licensed in 49 states, the District of Columbia, Canada, and New Zealand. A wholly owned subsidiary of Globe Life which is a S&P 500 company traded on the New York Stock Exchange under the symbol GL. In this role, you will assume a vital position in securing families' financial well-being. Typical day-to-day tasks include: • Conducting virtual consultations with clients. • Assessing clients' needs and imparting knowledge on solutions. • Cultivating lasting client relationships through consistent, periodic check-ins. • Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to: • No cold calling • Qualified lead program (no cost to you) – We have relationships with 30,000+ Groups nationwide with millions of members needing our services • Conventions and incentive trips • Production awards • Advancement based on performance • Weekly advance and bonuses • Lifetime renewals • Benefits (Health Insurance, Life Insurance) • Union backed contract • Mentorship and complete training • Industry leading tools and technology access • Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics: Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Trainable. Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more! If you are a hard-working, motivated team player, this may be an opportunity for you!

Posted 30+ days ago

Solutions Architect (Must have Program Management Experience)-logo
Solutions Architect (Must have Program Management Experience)
RP Pro ServicesArlington, VA
RP Professional Services, LLC (RP) is a rapidly growing government consulting firm headquartered in Ashburn, Virginia. We’re an 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB) that exclusively enables the missions of U.S. Federal agencies through superior mission support and technology integration. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built! At RP, we take pride in who we are and what we deliver. RP is seeking an experienced Solutions Architect to act as a Technical Program Manager experienced with running multiple highly technical engineering teams to deliver low-level (C++) custom applications. The individual would need to be able to deliver both technical and project management related activities. They need to have experience delivering at least three large custom application through all phases of the SDLC in a cloud environment. Need to have an advanced understanding of operating in an Agile-like fashion in Fixed Firm Price contract types in highly-technical environments. Need to be very comfortable speaking and presenting to client executives and leadership, as well as dive deep into explaining nuances of application code and technical decisions. Responsible for the management of the design, development, and implementation of a technical product. Will execute all project management related tasks including time and estimation management, risk management, performance management (using OKRs, grading the performance of the team), and staff/resource management. Utilizes the industry’s latest thinking around delivery software using Agile principles and modern toolsets. Partners with the Product Team including the Government Product Manager and Government Product Owner to deliver the product. Ultimately, this role is accountable for the delivery of the technical product and to stay within the bounds of scope, time, and budget. Technical expertise: use their background in software engineering and technology to implement technology strategies and ensure effective software delivery. Experience in on-premise hardware to server configuration, maintenance, and patching. Project management: oversee the entire lifecycle of a project, including initiating programs, driving delivery, and providing support when issues arise. Managing risk and issues, proactively identifying ways to decrease cost of quality, and advise the delivery team of industry best practices. Cross-functional leadership: provide cross-functional leadership and build alignment for efforts such as QA automation, solution and enterprise architecture, and go-to-market strategies. Technical risk management: identify and mitigate technical risks that could impact project success. Responsibilities will include: Partnering with the Product Team to understand program/product requirements and helping to define project and product scope, quarterly objectives (i.e., OKRs), and Product Roadmaps among other initiatives. Leveraging cloud technologies to influence critical technical decisions, prioritize requirements, and define and communicate roadmaps. Determining the composition of delivery teams (HCD, Engineering, QA, GTM, etc.) to deliver the estimated work. Managing delivery schedules, estimating future work, and forecasting future staffing needs. Overseeing the delivery teams and ensuring they meet their sprint goals. Tracking and reporting out product budgets and forecasting future expenditures. Managing the risks to the delivery of the product. Facilitating communication across all delivery teams to meet their objectives and deadlines. Focus on continuous improvement; what can the teams be doing differently to continue to become more effective. Location: Project is based in Arlington, VA and onsite co-location is expected 3 days a week. Clearance: Start date commences upon adjudication of a TSA public trust clearance. Requirements Very strong written and oral communication skillset. High degree of communication needed with clients and stakeholders. 7+ years of experience working on teams that have delivered software products into a Production environment. 5+ years of experience of hands-on-keyboard development experience and ability to apply this experience in technical leadership and risk management. Extensive experience designing and implementing cloud-native solutions using AWS, Azure, GCP, Kubernetes, Docker, and serverless computing. 3+ years working within an Agile delivery model in Firm Fixed Price, Milestone-based delivery. Should have an advanced level understanding of Agile. 2+ years managing / overseeing at technical delivery teams. 0.5+ years working with Objectives and Key Results (OKRs) or similar goal-setting frameworks.   Project utilizes the industry’s latest technologies and methodologies. You’d be leading a team using both embedded applications built in C++ but developed and deployed in a cloud-native environment, full containerized utilizing the AWS. Familiarity with C++ is required and candidates should have experience building cloud-native applications. Benefits Health Benefits: Medical, Vision, Dental  Up to 4% retirement match with 100% vesting  Company paid STD and LTD  Company paid basic life insurance  Competitive PTO package    RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Posted 2 weeks ago

Director, Revenue Cycle Management (RCM) - Chiropractic Health Partners (CHP)-logo
Director, Revenue Cycle Management (RCM) - Chiropractic Health Partners (CHP)
The Brydon GroupTampa, FL
About CHP: Chiropractic Health Partners (CHP) is a Management Services Organization (MSO) that acquires and grows practices by providing its partner physicians with the resources, analytics, and expertise needed to add new service lines, build de novo locations, recruit additional providers, improve marketing and optimize processes. We enable our chiropractic doctors and providers to focus on patient care while we focus on managing the business aspects of their practice. The organization continues to grow rapidly through its acquisition strategies and growth initiatives. The Brydon Group ( www.brydon.com), invested in CHP in July 2023, recognizing the need for larger players in this highly fragmented market. About the role: The Director of Revenue Cycle Management (RCM) will be a key member of the executive management team for this fast-paced, innovative growth company comprised of multiple chiropractic practice brands. The Director of RCM will be held accountable for: Leading, improving, centralizing and scaling the billing department at CHP Ensuring compliance with payer relationships and reporting standards, and ensure that CHP’s billing practices align with regulatory guidelines, GAAP standards and healthcare compliance rules Resolve complex billing issues, optimize and improve billing processes to maximize reimbursements, reduce/eliminate rejections and denials of insurance claims, and file claims in an accurate and timely fashion This highly analytical detail-oriented collaborative executive will manage all aspects of CHP’s billing department. The leader will work with other MSO executives to identify areas of opportunity and growth and to educate providers on current coding and documentation regulations. Responsibilities: Supervise the billing team, manage daily assignments, work hours, vacation time, and ensure timely and accurate completion of tasks. Train and develop staff. Periodically audit staff work to ensure compliance and efficiency Insurance Claims Management: Lead end-to-end billing processes for CHP including reviewing and posting charges, reviewing medical documentation, and writing and reviewing coding claim edits Personal Injury Claims Management: Lead end-to-end billing and settlement processes for CHP collaborating with respective practice administrators and business development managers to ensure there is a balance between strengthening attorney relationships and maximizing settlements. Manage medical records and other document requests from attorneys. Verification of Benefits: Oversight of verification of patients’ insurance benefits and patient communication about their coverage and financial responsibilities Claims Submission: Accurately prepare, submit, and follow up on claims to insurance companies in a timely manner, ensuring compliance with payer policies. Manage clearinghouse account and ensure smooth operation of electronic claims submission Denial Management: Review, appeal and resolve denied and underpaid claims to maximize reimbursement for services rendered Patient Billing: Prepare and send patient statements, answer billing inquiries, and manage payment collections, including setting up payment plans when necessary. Maximize upfront patient collections and process patient refunds Reimbursement tracking: Track all claims and payments to ensure proper and timely reimbursement, minimizing outstanding balances. Manage AR reports Credentialing: Coordinate credentialing of all providers and entities with payers with our credentialing partner Communicate with the billing team and key stakeholders on changes in reimbursement and expectations of changes in insurance guidelines Collaborate with senior leadership on development of strong departmental objectives and key results. Develop a RCM dashboard with objective KPI metrics to track the performance of the billing department and billing team employees Deliver actionable insights and recommendations based on billing performance data Identify opportunities for automation to improve billing efficiency and opportunities to offshore some billing team tasks to reduce departmental costs. Work with IT to implement software improvements and resolve technical issues Demonstrate knowledge of CHP’s mission, vision, and values; provides leadership, and adheres to applicable standards, policies and procedures, operating instructions, regulatory compliance requirements, confidentiality standards and the code of ethical behavior Requirements Characteristics and Behaviors for Success: A strong reputation for building, developing and leading a respected and growth-oriented billing department with a strong desire to win in a highly competitive marketplace. A results-oriented style that focuses collaboration with matrix teams to achieve results. Ability to master complex business problems and have the intellect and pragmatism to be able to effectively handle ambiguity and manage change. Ability to adapt and be flexible in a rapid changing work environment is required Foster a success-oriented, accountable environment within the organization Highly skilled in diplomacy, influencing, and collaborating in decision-making processes across all levels of the organization Qualifications: Bachelor’s degree in Healthcare Administration, Business Administration or a related field required; Master’s degree a plus Minimum of 10+ years of experience in medical billing and revenue cycle At least 5 years’ direct managerial experience Experience working in a healthcare services MSO is required 3+ years of experience in personal injury claims and MVA AAPC billing/coding certification required Comprehensive knowledge of billing, HCPCS, CPT and ICD codes, insurance verification, authorization processes and payer guidelines A wide range of experience across multiple specialties and ancillary services, multi-state billing, Medicare and other government programs, tele-health billing, workers’ compensation and value-based care Must be willing to occasionally travel to CHP’s affiliated practice locations in the Mid-Atlantic and Southeastern US Benefits Salary will be commensurate with experience and include a performance bonus component. CHP offers employees health, dental and vision insurance, 401k w/ 4% match, STD, LTD and life insurance.

Posted 2 weeks ago

Pain Management Nurse Practitioner-logo
Pain Management Nurse Practitioner
Greenlife Healthcare StaffingBrooklyn Heights, NY
Pain Management Nurse Practitioner - Brooklyn, NY (#1616) Must have 2 years of experience in Pain Management. Impact Recruiting Solutions is currently seeking a Pain Management Nurse Practitioner or Physician Assistant to fill an opening with a Multi-specialty practice located in Brooklyn, New York. Schedule of the Nurse Practitioner/Physician Assistant: This is a Part-Time Position. 2 days per week 8 hrs/day Day shift Responsibilities of the Nurse Practitioner/Physician Assistant: Record patient medical history and symptoms. Create patient care plans and contribute to existing plans. Perform physical exams and patient observations. Protects patients and employees by adhering to infection-control policies and protocols. Educating and counseling patients and their families Requirements Must have an Active New York State License. Must be Board Certified. Bilingual in Spanish is preferred but not required. Must have 2 years of experience in Pain Management. Benefits The salary for this position is $76 - $88 / hr (depending on experience). This is a 1099 position.

Posted 30+ days ago

Data Management Technician (Fiber Design)-logo
Data Management Technician (Fiber Design)
LaBella AssociatesChattanooga, TN
Job Overview: We are currently seeking qualified candidates for consideration of an open Data Management Technician position in our Program Management division. This position will be located at our Client’s Chattanooga TN office.  Reporting to the Chattanooga office is required, remote or hybrid work is not permitted. The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Description of Duties: The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services. The Data Management Technician will create and maintain accurate records of Clients system in a timely, cost-effective manner. Facility records are created and maintained using data management tools to represent Client's fiber system.   In this role, the successful candidate is required to build productive relationships with all team members, client representatives and end customers, while ensuring high quality deliverables are provided in accordance with commitments made to the client throughout the project lifecycle. Responsibilities Create and maintain accurate graphical information of Utilities fiber system via the current graphics software package. Maintain accurate customer information for outage management analysis. Prioritize daily tasks with limited guidance and direction, such as simple tickets, trouble calls, CSAs, premise fixes, audit requests, LCP audits, job postings, and closings. Assist field techs with fiber trouble calls in a timely manner while correcting errors in Utilities records systems. Work quickly and accurately as information in the fiber systems depends on having the correct premise, which results in how the orders are placed and the services installed. Work with Sales to verify outside plant facilities for orders. Submit appropriate reports in a timely manner as requested. Assist with beta testing for upgrades on EPB’s systems. Work unplanned overtime as needed and work on-call as requested As requested, participate during system emergencies such as storm restoration by scouting incidents, providing field information to utilities dispatch personnel, and assisting with providing oversight of contractor field crews repairing the damaged electrical infrastructure (bird dogging). Communication is vital in this role. Must be able to establish and maintain good working relationships within the department and other departments throughout EPB. This person is required to work with various groups around the company, such as Field Tech's, Sales, Billing, Network Operations, Field Services, MDUs, Electrical Designers, the Key Customer group, and more. The emphasis is working together as a team to meet the customer's needs in the most timely and cost-effective manner through efficient time management. Ability to read, analyze, and interpret general business documentation related to data management and the ability to effectively present information and respond to questions from management, field personnel, customers, and the public clearly and concisely. Ability to read and interpret electric outside plant maps, fiber outside plant maps, and design drawings and quickly obtain a basic working knowledge of an electric and fiber distribution system with an understanding of Utilities engineering construction standards. Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, division, probability, and statistics. The ability to solve practical problems and deal with various concrete variables in situations with limited standardization. The ability to interpret various instructions furnished in written, oral, diagram, or schedule form. Other responsibilities as assigned Requirements Associates degree in CAD or Electrical Engineering with CAD training or equivalent experience Basic understanding of electrical distribution design Proficient in Microsoft Outlook, Project, Excel, PowerPoint, and Word Preferred experience and or ability to learn GTECH, enQesta, Power PLan, CRM, Salesforce, Resco, Microstation, AutoCAD Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles. Must operate motor vehicles during normal working hours to perform various assigned tasks. Strong written and oral speaking skills to collaborate with internal and external stakeholders including customers. Ability to take on new challenges and learn new skills as needed. Communication, decision-making, mechanical aptitude, and customer service skills. The work environment typically represents a standard office setting while occasionally working outside in all terrains and weather conditions. Benefits Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events

Posted 30+ days ago

VELOX logo
Director, Client Success / Account Management
VELOXBoise, ID
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Job Description

VELOX is a digital marketing agency that combines business intelligence with services and technology. We take pride in working with our clients to swiftly build more productive and revenue-driving businesses.

We help established businesses scale their online revenue with industry-leading strategies that work. Clients that had little or no online presence are now nationally and globally recognized. Through accountability, transparency, and respect, our team of SEO, marketing, technology, and content specialists drive stunning ROI and sustained search engine dominance.

The Senior Director, Client Success at VELOX will oversee Client Success, Paid Media, Engineering, and Technical SEO teams, ensuring seamless integration and collaboration across departments. Responsibilities include setting cross-functional strategies for revenue growth, improving retention, optimizing processes, and leading team members to achieve performance metrics. This leader will drive initiatives that address client needs, improve service quality, and support VELOX's reputation for delivering outstanding ROI and service excellence.

To get an interview for this position, you must be:

  • Exceptional Leadership. Lead & motivate a dynamic team of account coordinators, client success managers, technical SEO team, and our off-shore syndication team to deliver ingenious and unforgettable campaigns for our clients on time, exceeding high-touch management and revenue goals. Outstanding presentation, written, and verbal communication skills to represent the agency as a Creative & Effective Leader to clients.
  • Strategic Thinking. Participate and lead existing business pitches and strategy presentations and work with account teams to help identify organic growth and new business opportunities. A problem solver and innovator who seeks ideas and the unexpected through analytics, technology trends, audience insights, and marketing strategies.
  • Technology Expertise. A thorough understanding of the value & contribution technology makes, regardless of medium, and an ability to generate innovative ideas that create buzz and get results. Makes bold, decisive decisions and recommendations, demonstrating strong judgment and paying close attention to detail. An impressive portfolio of marketing & innovation experience that demonstrates ultimate mastery of technology & its integration into digital marketing solutions.
  • Process Optimization. Removes impediments so the team can focus on creating great work and discovering scalable solutions. Experience balancing the constraints of rolling timelines and transitioning seamlessly across client campaigns of varying scales, audiences, and channels.
  • Collaboration. Adapt a “one team” mentality and partner with leadership to establish a clear strategic vision and purpose for the team and support the integration of all disciplines. Lead internal sessions with the Client Success, Technical SEO, Sales, Syndication, and Content, providing clear and objective direction for the work and how to maintain positive retention.
  • Financial Management. Monitor project financials to identify potential overruns, taking corrective action when needed. Oversee agency sales pipeline to identify potential changes in resource needs.

This is a full-time in-house position at our office in Boise, Idaho.

Responsibilities

  • Collaborate with CEO, Executive Leadership, and Co-Director to develop ongoing objectives for the larger Agency Client Success Team as it relates to company goals.
  • Supervise and guide Client Success, Paid Media, Technical SEO team through (OKR) objectives and key results achievement.
  • Provide leadership, mentorship, and management for direct reports, playing a key role in their professional development.
  • Proactively stay abreast of and/or initiate internal process changes in order to understand how it impacts the overall department as well as to communicate change requirements to impacted individuals and teams optimally.
  • Lead key contact relationships with clients to develop rapport and identify areas of opportunity and improvement for the larger team.
  • Be hands-on and proactively support the team with crucial customer or partner issues or concerns.
  • Serve as a department escalation point, ensuring issues are identified and promptly resolved, calling out key team and/or customer concerns to CEO and/or Leadership team promptly.
  • Assist with the development and evolution of client business reviews and participate in reviews and pitches as they pertain to our key customers.
  •  Seek to understand the challenges, needs, and goals of our customer base and the industry and produce updates and insights to peers and leadership in recurring status meetings.
  • Partner with the Leadership team to aggregate quarterly customer forecasting
  • Develop and provide a monthly customer churn report and analysis to Executive Management with the goal of identifying risks and proposing solutions.
  • Oversee and assign new account resourcing and account transition processes.
  • Responsible for understanding account distribution and time utilization among the team for quarterly headcount reviews Leadership.
  • Be actively involved with new products and/or growth strategies and thoughtfully deploy initiatives, as they pertain to customers, to the larger team with the goal of tracking progress and adjusting the approach as needed.
  • Establish consistent and recurring collaboration with adjacent and supporting team leads to ensure broader company success.

Requirements

  • Bachelor's degree, preferably in Business/Marketing/Advertising or equivalent combination of education and experience.
  • 8+ years of digital marketing and/or agency experience.
  • 6+ years of sales and/or account management experience.
  • 5+ years' experience leading and/or managing cross-functional teams to deliver on assigned annual goals.
  • Proven internal leadership and collaboration skills.
  • Proficiency in Google Analytics, Adobe Analytics, and the Google Marketing Platform is a plus.
  • Understanding of or experience working with 3rd party ad serving tools and/or rich media ad serving technologies.
  • Extensive practice in navigating difficult conversations, negotiations, and resolving conflicts
  • Ability to maintain poise, confidence, and professional disposition in high-pressure situations.
  • A passion for diplomatically and taking ownership, going above and beyond for your coworkers and clients.
  • Ability to present and speak to large groups.

What's our culture like?

We're kind of like one big (or small depending on where you're from) family. We like to work hard and have fun. We're serious about getting it right and have a lot of laughs along the way. Accountability is huge for us because the buck stops here. We don't make excuses. We're persistent and persuasive, thrive on strategy and "always striving for greatness" is the name of our game.

Benefits

  • Highly Competitive Salary
  • Health Insurance & Dental Benefits with Company Match
  • 401k with Company Match
  • Open Environment – Family Focused
  • Flexible Work Environment
  • Generous Paid Time Off
  • Downtown Boise Office
  • Brand New World-class Gym (In-House)
  • Personal Training (In-House)
  • Paid Downtown Parking
  • Kombucha on Tap
  • Team Building Events

Skills

  • Search Engine Optimization (SEO)
  • Paid Media Marketing
  • Analytics Analysis
  • Executive Leadership
  • Digital Marketing
  • Marketing
  • Communication
  • Account Management
  • Sales
  • Advertising