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Director of Account Management
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Overview
Job Description
- Lead, build, cultivate, and professionally develop Brand Apart’s Account Management and Project Management teams.
- Create the standards, best practices, and point of view for how Brand Apart manages client relationships and delivers projects.
- Define clear roles and handoffs between account managers and project managers, and build the systems and order for how projects move through the agency’s process.
- Build repeatable structures for kickoffs, status meetings, debriefs, standups, sprints, and cross-team integration.
- Lead all Account Management team meetings, and pursue fluency in every Brand Apart service to lead as an informed, equipped voice.
- Personally own select key client relationships, serving as senior account lead on large-scale accounts.
- Bring senior client gravitas: manage client needs, questions, and requests with timeliness, professionalism, and calm authority.
- Nurture client relationships across the entire lifecycle of an account (and beyond), earning a seat as a trusted partner rather than a vendor.
- Ensure account managers are moving projects through the agency’s system and process with clarity and consistency, from brief to approval to launch.
- Create best practices for ongoing retainer work, elevating how Brand Apart cares for and stays ahead of its most valued ongoing clients — and mentor growing account managers in that standard.
- Set the standard for how project managers keep work on time and on budget, from task planning through final delivery.
- Oversee project management systems, timelines, and budgets across the team’s full slate of active work.
- Partner with account managers on every account to align client expectations with realistic scope, schedule, and budget.
- Identify and resolve delivery risks early, escalating and problem-solving before issues reach the client.
- Champion the tools and processes that keep tasks, timelines, and budgets visible and accountable across the team.
- Exhibit sophistication and acumen in structuring proposals, presentations, scopes of work, and pitch decks — and take the lead on setting the Brand Apart standard for them.
- Lead or collaborate with key leaders on proposal development and scoping for new opportunities.
- Train account managers and project managers to competently and confidently build scopes, timelines, and budgets that are realistic, on-brand, and representative of the work the agency would deliver.
- Manage Account Management and Project Management workflow and own resourcing decisions across both teams.
- Serve as a key decision maker, in partnership with the Leadership Team, on new projects and allocations to set every engagement up for success.
- Maintain a bench of trusted contract partners for large-scale account and project needs.
- Build fluency in budgets across project types to properly steward accounts and guide the team’s commercial judgment.
- Serve as people leader for the Account Management and Project Management teams: coaching, mentorship, performance, and career development.
- Model the client stewardship and delivery discipline both teams are built on.
- Support hiring: identify team gaps with Leadership and drive candidate consideration, interviews, and decisions.
- Pursue personal and professional development — staying inspired, and inspiring the Brand Apart team.
- Contribute to internal initiatives and investment in Brand Apart’s culture.
- Join brainstorms and ideations across the agency.
- Contribute to Brand Apart’s inspiration and creative growth — and raise a hand wherever help is needed.
- Proven experience leading both account management and project management functions, within an agency setting.
- Proven client gravitas: trusted by senior clients, calm under pressure, and skilled at managing needs, expectations, and hard conversations.
- Deep fluency in agency systems and process — briefs, scopes, timelines, budgets, and approvals.
- Experience overseeing integrated creative work across disciplines such as design, video, experience, and strategy.
- Track record building teams, standards, and processes — and developing junior and mid-level talent into confident leaders.
- Sophistication in proposals, scopes of work, and pitch craft.
- Budget fluency across varied project types and commercial models, including retainers.
- Account managers and project managers each lead with clarity and craft in their own discipline, while operating as one seamless team.
- Key clients feel deeply cared for, and see Brand Apart as a trusted partner well beyond any single project.
- Every project moves through the agency’s system and process smoothly, landing on time and on budget.
- There is a clear, consistent “Brand Apart way” of managing accounts and delivering work, felt across every vertical and every engagement.
- The discipline scales: the right people, the right resourcing, and ready successors as the agency grows.
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