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We are seeking a Fiber Change Management Analyst to support our client’s Fiber’s Network Operations by coordinating and managing maintenance events that minimize customer impact and ensure timely service restoration. This is a high-visibility, detail-driven role that serves as a critical communication and coordination hub between internal teams, vendors, and customers. This is a remote position, but you must be based in the South Florida area. Night Shift, 10pm-8am, 4 days on/3 days off with some weekend work to be expected. First 2 weeks of work will be in office for orientation working 8am-5pm Monday –Friday.Key Responsibilities

• Coordinate and manage internal and vendor-led fiber maintenance events
• Review and assess Methods of Procedure (MOPs) for accuracy and risk
• Approve maintenance events and validate execution readiness
• Perform circuit impact research, assessment, and validation
• Identify and resolve conflicts between internal, external maintenance, and network outages
• Schedule and coordinate maintenance activities across internal teams, vendors, and customers
• Research customer data to ensure accurate and timely notifications
• Deliver proactive customer communications and maintenance notifications
• Support the Change Management (CM) support line by logging maintenance progress and assisting technicians remotely
• Diagnose, troubleshoot, and clear alarms reported through NMS event logs related to change activity
• Serve as the primary point of contact for Change Management service assurance inquiries
• Participate in record validation and data integrity projects

Experience & Requirements

• 3–5 years of telecommunications experience required
• Hands-on working knowledge of:*
  • SONET
  • IP protocols and routing
  • Layer 2 switching
  • WDM and Dark Fiber services
  • OTDR testing
• Experience with NMS alarm monitoring
• Working knowledge of circuit inventory systems (e.G., OSP Insight, Netcracker)
• NOC or Network Operations experience strongly preferred
• Proficiency with Microsoft Office products

Key Skills

• Strong analytical and troubleshooting capabilities
• Exceptional attention to detail and documentation accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Excellent organizational and time-management skills
• Sound judgment and decision-making under pressure
• Clear, professional communication skills
• Customer-first mindset with a commitment to service excellence
• Collaborative, cross-functional team player with a positive attitude

What Will Catch Our Eye Experience supporting large-scale service provider networks, comfort owning overnight maintenance coordination, and the ability to calmly manage competing priorities while protecting customer uptime. Familiarity with complex fiber environments, proactive communication habits, and a true “customer advocate”mindset will set you apart. TekCom Resources is an equal opportunity employer​​​​​​​