Management Jobs 2026 (Now Hiring) – Smart Auto Apply
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Change Management Consultant
$90 - $97 / hour
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Overview
Job Description
- Own the comprehensive OCM strategy and plan for the program — defining the change approach, governance integration, sponsorship roadmap, and adoption-measurement framework using ADKAR or equivalent structured methodology, in fast-paced delivery toward a fixed GA deadline.
- Build stakeholder impact assessments across process, tool, role, and audience dimensions, identifying high-resistance segments, and change magnitude early.
- Own communications production end-to-end — developing message strategy, creating publish-ready campaigns, drafting leadership materials, and executing reinforcement communications for a multilingual, multi-site employee audience, delivered through Salesforce Marketing Cloud and SharePoint. All produced hands-on, without a comms team.
- Design and develop the Moveworks enablement curriculum and content — foundational awareness, role-based quick guides, and in-flow adoption nudges for both employees and HRSD / ITSM agents — all built personally, without an instructional-design team — plus a distinct track for deskless / store / DC audiences who cannot be reached through standard LMS assignment.
- Own the trust-and-adoption arc for agentic automation — sequencing change activation so employees trust “Know” (cited search) before “Do” (task execution with human-in-the-loop approval) scales; addressing over-automation and “wrong answer” fears directly. This is the thinnest, highest-risk part of the program — the role must solve it.
- Build and operate a change champion network across HQ, stores, DCs, and call centers — recruiting champions credible to their own peers and arming them to carry adoption where corporate messaging does not reach.
- Drive GA readiness and adoption reinforcement — establishing readiness criteria, GA and hypercare communications, and a reinforcement plan that prevents fallback to old habits and manual workarounds after the Moveworks transition.
- Execute program reporting and governance participation — regular status into program governance, coordination with the technical program manager and product lead, and strategy alignment with the OCM Lead.
- Manage the compressed activation window and phased waves — by sequencing change activation across the phased waves (Sept parity → Dec new automations → Jan GA → monthly waves through 2027) and protecting against user saturation, mindful of peak-retail change-freeze windows.
- 5 years of change management experience, with a minimum of 3 years supporting enterprise HR, IT service, or employee-experience technology implementations.
- Demonstrated track record driving adoption of a net-new AI, self-service, or conversational tool across a large, multi-site workforce — including deskless / non-desk populations (store, DC, call center) where standard levers such as manager enforcement and LMS assignment are weak. It must be a demonstrated strength, not a growth area.
- A record of creative, low-friction adoption solutions — inventing resourceful ways to reach and activate distributed, multilingual audiences and to build trust in automation that acts on a user’s behalf.
- Proven ability to own change strategy from scratch AND execute it end-to-end — no reliance on separate instructional-design or communications resources. This person is a team of one.
- HRSD / ITSM / conversational-AI platform fluency — ServiceNow, Moveworks, Aisera, or comparable — sufficient to engage users on platform concepts from week one without technical onboarding. See preferred qualifications for the Moveworks-specific plus.
- Strong proficiency applying ADKAR or equivalent structured change methodology within condensed golive timelines and high stakeholder expectations.
- Proven ability to manage concurrent workloads under a fixed deadline — sequencing communications to prevent audience fatigue and message conflicts across phased waves.
- Strong executive communication skills — comfortable drafting on behalf of senior HR and technology leadership for enterprise-wide distribution.
- Bachelor’s degree in Business, Human Resources, Communications, Information Technology, or related field.
- Direct, hands-on Moveworks (or Aisera) implementation experience — a strong plus that shortens ramp time, but not a substitute for the required large-scale AI-adoption track record.
- Change management certification — Prosci ADKAR, ACMP, or equivalent.
- HR domain experience — familiarity with HR Service Delivery, HR operations, or the employee support lifecycle (case management, PTO, time & attendance, knowledge).
- Background in retail, consumer goods, or large multi-brand enterprises, with understanding of deskless/ store / DC workforce realities and peak-season operating constraints.
- Experience with Salesforce Marketing Cloud (or similar) for stakeholder campaigns, and SharePoint as a training repository and change-resource distribution system.
- Experience with multilingual / global rollout and localizing change and enablement content.
- Experience coordinating OCM with system integrators and vendor-delivered content, including quality oversight and delivery-timeline management.
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