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Keller Executive Search logo
Keller Executive SearchNew York, NY

$140,000 - $180,000 / year

This is a position within Keller Executive Search and not with one of its clients.This senior position will lead General Management for Keller Executive Search in New York City, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the General Management vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing General Management team; set clear objectives and coach managers. - Own General Management KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for General Management across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the General Management portfolio. Requirements - 10+ years of progressive experience in General Management with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor’s degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-austin/ Benefits - Salary range: $140,000–$180,000 USD - Opportunities for professional growth. - Company culture: Flat management structure with direct access to decision-makers. Open communication environment. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Posted 30+ days ago

AC Disaster Consulting logo
AC Disaster ConsultingSunnyvale, CA
ONLY CANDIDATES CURRENTLY RESIDING IN THE STATE OF CALIFORNIA WILL BE CONSIDERED. Introduction: We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event. Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation. The position will be guided by ACDC’s Corporate Values Platform in all activities. Position Summary: Job Title: Emergency Management Account Executive Full Time or Part Time: Full Time Exempt/Non-exempt: Exempt Temporary/Seasonal/Regular: Regular Compensation: $170-$220k/year Travel/Location: Position is located in CA with travel required across the state. Preference will be given to local candidates. No relocation costs provided. Benefits Summary: Medical, Vision, and Dental Insurance Short-Term Disability/Voluntary Long-Term Disability 401(k) Account with Company Match Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals Paid Parental Leave Training and Professional Development Opportunities Wellness Benefits/Allowance Corporate Computer Time off to Volunteer Cell Phone Allowance Bonus opportunity Mission of Role/Position Summary: We are seeking a dynamic and results-driven Account Manager with expansive business development and client service experience to accelerate AC Disaster Consulting’s (ACDC) presence and operational capacity in regionally specific markets as guided by the ACDC Strategic Plan, market analysis, and relationship/client development opportunities. The ideal candidate will be a strategic thinker with a proven track record of exceeding sales targets, fostering client relationships, and developing high-performing project teams. This position is responsible for identifying, cultivating, and securing new business opportunities with government agencies and organizations within the region, building relationships with key decision-makers, understanding procurement processes, and positioning ACDC’s services to meet specific regional client needs, ultimately driving revenue growth within the region, consistent with the ACDC Corporate Values Platform. This position will report to the Chief Executive Officer. Tasks, Duties, and Responsibilities: Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions: Strategy and Corporate: Assist with relevant activities related to the Corporate Strategic Plan and support Divisional Business Plans, as requested. Set strategic direction for regional business development aligning with organizational goals and industry best practices. Participate in relevant internal corporate committees and initiatives as appropriate (Intergovernmental Committee, Business Continuity Committee, etc.). Other special corporate projects, as requested. Relationship and Account Management: Manage a regional portfolio ensuring profitability and growth and identifying new opportunities. Serve as a point of contact for key and potential clients, building and growing strong relationships. Understand project/clients' business objectives and challenges to provide strategic insights and solutions. Develop and implement account strategies and identify opportunities for expanded service offerings with new and existing clients. Collaborate with cross-functional and operational teams to develop and implement client-specific strategies and processes to ensure project success and health. Address client issues promptly and effectively and escalate to appropriate internal teams. Support project teams in identifying and mitigate project risks and implementing contingency plans internally and externally as necessary. Business Development: Manage, lead, and develop corporate business development activities specific to the assigned geographic region. Develop and utilize historical information for BD/proposal engagements, including market and data analyses, outreach, and strategic targets (clients, geography, subject areas). Lead outreach and engagement activities with potential clients, including business development meetings, capabilities presentations, etc. Prepare client-focused plans for developing regional work, in line with the overall objectives of the Corporate Strategic Plan and Operational targets. Identify key target clients and any barriers to the achievement of our strategic objectives of market expansion. Establish, build, and maintain relationships with clients and targets to develop market presence and work growth. Support engagement activities (e.g., conferences, seminars, client meetings, etc.) to increase our presence in the Region. Achieve quarterly and annual revenue growth targets Develop and maintain Regionally specific marketing material. Perform data analysis or other related analyses and research, as needed. Manage proposal efforts or contribute to proposal activities, as requested. Assist or manage other Business Development activities, as requested. Knowledge, Skills, and Abilities: Ability to lead teams and interact with Executives internally and externally. Ability to effectively and professionally communicate both verbally and written. Ability to lead diverse, multi-disciplined teams. Understanding business development and account management processes and principles. Ability to maintain confidentiality with sensitive customers and internal information. Ability to organize and prioritize daily workload and competing priorities. Excellent critical thinking, strategic planning, and problem-solving skills. Highly organized and capable of multi-tasking when necessary. Self-motivated. Must be able to meet tight deadlines in a fast-paced, quickly changing environment. Strong desire to help people. Advanced knowledge of Microsoft Office 365, Teams, and SharePoint. Ability to use Salesforce Ability to be flexible in a dynamic environment. Expected Hours of Work: Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount. Travel Requirements: Up to 50% travel is expected for this position. Must be willing to travel and deploy to client sites for extended periods of time. Physical Demands: Mobility required on-site with clients. Sitting or standing for hours at a time. Ability to work at a computer for extended periods of time if needed. Ability to lift up to 15 lbs. repetitively throughout the day and as needed. Working Environment: Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions. Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings. All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire. If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes. Requirements Experience/Education Required: Current resident of the State of California required. A bachelor's degree in a related field is required. Years of experience may substitute for the education requirement on a year for year basis, in addition to the minimum requirements. 7+ years of experience in business development or sales and customer service experience. 5+ years of account management experience in the emergency management field. Experience/Education Preferred: 7+ years of experience in account management, client services, or consulting—preferably in the public or nonprofit sectors 5+ years of emergency management, homeland security, public health, disaster operations, or closely related experience. 5+ years of experience in complex project management Existing relationships with state and local government entities relevant to ACDC’s mission and service lines. Additional Qualifications: Must be 18 years of age or older. Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US. Must pass company and any applicable client background check and reference check upon offer of employment. Benefits Regular status positions will receive these benefits: Medical, Vision, and Dental Insurance Short-Term Disability/Voluntary Long-Term Disability 401(k) Account with Company Match Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals Paid Parental Leave Training and Professional Development Opportunities Corporate Computer Time off to Volunteer Cell Phone Allowance EEO Statement AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic. Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at hr@acdisaster.com. We use E-Verify for all candidates who are offered and accept a position with us. Please visit this link to the E-Verify Website and this link to view the E-Verify rights poster to understand your rights in this process.

Posted 30+ days ago

Accord logo
AccordSaint Paul, MN
At Accord, we believe in creating communities where all people feel included and empowered, regardless of the challenges they face. We are on a mission to help people live their greatest lives. We make it possible for people living with disabilities or mental health issues to achieve their personal or career goals and live life to the fullest. We'd like to think we have the best jobs in the world - keep reading to learn more about working here at Accord. About the Role The Manager of Case Management leads a high-performing team in delivering high-quality, person-centered case management services that align with organizational values and contractual obligations. This role is responsible for implementing leadership strategies through the Leadership, Management, and Accountability (LMA) model, enhancing employee retention, achieving productivity goals, and fostering strong relationships with internal teams and external partners. As a subject matter expert in case management, the Manager ensures compliance, drives continuous improvement, and supports the organization’s mission to empower individuals to live their greatest lives. Job Location St. Paul, MN - this role will include multiple days a week in our office. Additionally, you will spend time in the community as well as some time working from home. Essential Responsibilities Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives. Implement Leadership, Management, and Accountability (LMA) practices to set a clear path for leaders, managers, and teams to achieve shared goals. LMA practices are the building blocks of effective organizations, helping companies align goals, track performance , and create a culture where every team member understands their role and responsibilities . LMA ensures that leaders inspire, managers organize, and teams stay accountable to drive business success. Effectively execute and achieve productivity strategies, goals, and improvements. Set clear expectations, monitor performance, and ensure that individuals and teams follow through on productivity initiatives. Implement and maintain strategies and efforts to retain employees. Take ownership of retention goals, monitoring key factors influencing retention and addressing challenges that may lead to turnover or disengagement. Manage relationships with business partner, ensuring professional conduct and alignment with shared goals. Maintain transparent communication, fulfilling obligations and ensuring that partnerships contribute positively to both parties’ success. As a subject matter expert (SME) in case management, ensure that services are delivered in a specialized, high-quality manner, in compliance with contractual obligations, and that they meet the needs of the people supported. Provide expert guidance and advanced expertise in case management services, serving as a trusted resource for employees and the team. Apply the Entrepreneurial Operating System (EOS) and tools to align training initiatives with business objectives. Manage a high performing team poised for growth; supervise approximately 15 employees. Meet regularly with supervisees to ensure timely feedback, answer questions, and identify trends or issues such as training needs. Shadow/observe employees at least twice annually to measure competency and provide clear feedback about communication and work approaches. Ensure compliance with all contractual requirements, licensure regulations, and Agency policies. Manage productivity of team members and ensure minimum productivity standards are consistently met. Meet or exceed minimum billing standards. Address any employee performance concerns with the Senior Director, Associate Director, and Human Capital and follow up as directed to provide coaching, feedback, and performance improvement plans, when needed. Collaborate with the Continuous Improvement team to ensure excellence and quality services; monitor for accuracy, compliance, and rapid identification of flash audit discrepancies and ensure corrections are made in a timely manner. Manage employees across multiple counties to coordinate operations, ensure compliance, and support cross-functional case management services. Collaborate with the Continuous Improvement Team to provide training for new and current employees using approved training materials and approaches to ensure health, safety, and protection of the rights of persons supported. Lead regular team meetings; cascade updates and other information as required. Meet budgeted staffing needs; interview prospective candidates and make employment offers to applicants. Manage program outreach; build relationships with community partners including case managers, prospective employers, and other stakeholders to grow the division. Complete documentation of any billable services provided in the selected electronic health record/database system within 1 business day of providing services. As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported. Be forward thinking; identify and propose opportunities to grow the program. Serve as a representative of the agency to the people we support, our community partners and external constituents. Be a positive role model for other employees. Demonstrate excellent written and oral communication skills/abilities. Collaborate with the Senior Director and Associate Director to monitor program expenses and revenues; investigate issues and offer solutions to resolve financial problems. Review and approve expenses for all direct reports. Travel locally for work with limited overnight travel possible. Perform other duties as required or assigned. Requirements BA/BS in Social Work, Psychology, Sociology, or a related field. If you hold a Social Work degree, we expect you to be licensed by the Minnesota Board of Social Work, as required. Master’s degree preferred. Three (3) years of supervisory-level experience in a direct support services program and within the prospective or a closely related program required. Must be highly organized and have essential computer skills. Knowledge of various human service practices is necessary. Benefits Competitive wage ($60,000-$67,000) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more. #AccordJobs

Posted 2 days ago

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Two95 International Inc.New York, NY
Job Title – VP, Product Management Location – New York (Hybrid) Position – Fulltime Salary – (Best possible) Requirements Reporting Relationships: This position reports to Chief Technology Officer. Role Summary and Responsibilities: VP, Product Management is responsible for leading the product vision, roadmap, and strategy for their data product/digital goods. They will work closely with cross-functional teams, including engineering, analytics, and operations, to ensure that product development aligns with business goals and user/customer needs. They will also be participating in the code’s complete lifecycle, from feature design to production support. They will champion and lead the delivery process for their product and work closely with the developers on their product’s team to ensure the technical solutions continuously deliver value to users/customers. They will be able to analyze and respond to new understanding throughout the product lifecycle from product vision to roadmap and backlog. Key Responsibilities / Essential Functions: Develop and maintain the product roadmap and vision for the given data product/digital good Identify and prioritize product features and requirements based on market research and user/customer feedback Collaborate with cross-functional teams to ensure that product development aligns with business goals and user/customer needs Communicate the product vision and roadmap to stakeholders, including management and team members Oversee the execution of the objective based product roadmap, including coordinating releases and managing timeline expectations Define, measure and report on product performance, including key performance indicator (KPIs) and customer satisfaction Qualifications Bachelor's degree in a relevant field, such as business, healthcare, or computer science 8-10 years of product management experience, with a proven track record of delivering successful products Proficiency in project management tools, such as JIRA or Asana Experience with agile development methodologies Strong understanding of product development and management processes Experience leading cross-functional teams and coordinating product releases Strong analytical and problem-solving skills Excellent communication and leadership skills Physical Requirements Mainly sedentary. Sitting at the desk most of the day. Standing or walking less than two hours per day. Lifting no more than ten pounds on rare occasions. Must be able to work at a computer and answer phone calls on a regular basis. Benefits If Interested please send your updated resume to : rehana.j@two95intl.com and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest.

Posted 30+ days ago

R logo
ResPro HealthJacksonville, FL
ResPro Health is dedicated to providing our partners in the respiratory space with the tools and resources needed to implement meaningful programs like remote patient monitoring and chronic care management in their pulmonary practices. With a focus on quality patient care and innovative solutions, ResPro Health equips specialists with dedicated staff to improve patient outcomes, promote patient engagement and support therapy compliance. Joining our team as a Registered Nurse, you will have the opportunity to connect with patients daily and support their respiratory needs from the comfort of your home. As a valued team member, you will collaborate with other experts in the respiratory space to improve patient outcomes and positively impact the future of specialty medicine. Responsibilities: Welcome patients into continuous care program(s) and review benefits and services included Coordinate with the patient’s Respiratory Therapist and pulmonary providers to ensure a collaborate approach to care Educate patients on the frequency and use of their assigned in-home monitoring devices, if applicable Create a personalized, comprehensive care plan with the patient via phone or video visits Identify and address any barriers to patient success Provide specific education and coaching on patients' chronic pulmonary conditions Connect with the patient frequently to review readings and update their plan of care monthly Serve as the patient's first contact for all non-emergent needs (example - medication refills, scheduling, appointment reminders, etc.) Assist patients in the navigation of their healthcare (example - assisting patients with scheduling appointments, coordinating with specialists, and ensuring preventative screenings are completed, etc.). Review and evaluate in-home device readings in real time, during normal business hours Follow established protocols for identifying, communicating and documenting device trends and any associated symptoms in the patient's medical record Escalate concerning readings and/or symptoms to the provider following a communication protocol established by the provider Establish a meaningful rapport that builds trust, open communication, and motivation to make a positive change in the patient's health Requirements Active and Unrestricted Georgia, Florida, Texas or SC RN License (Compact License preferred) At least three (3) years of experience in adult health preferred Background in adult chronic health conditions (Pulmonology, Cardiology, Care Management) preferred Variety of Electronic Medical Record (EMR) experience Proficient knowledge, skill, and interest in basic computer skills Proficient in problem solving and ability to multi-task Excellent communication skills (oral and written) Excellent teamwork skills Clean background check and drug screening Comfortable working remotely but collaboratively Benefits Comprehensive Health Care Plan (Medical, Dental, Vision) Life Insurance options Unlimited Paid Time Off Training and Development opportunities Full Time position with a salary range of 55-65K

Posted 30+ days ago

A logo
Acusensus United StatesRocky Hill, CT
The Traffic Engineer will be responsible for leading and overseeing the successful delivery of enforcement services in Connecticut, including but not limited to ensuring timely pre-verification activities, repair and maintenance of enforcement assets, Network Operations Center (NOC) support, and vehicle and trailer operations. This role will define and continuously refine the U.S. service delivery strategy, ensuring the highest standards of safety for employees and stakeholders, while delivering customer satisfaction and cost-efficient solutions. As one of the key leadership roles within our U.S. operations, the Traffic Engineer will play a key part in driving employee performance, engagement, and well-being, helping to cultivate a culture built on care, collaboration, integrity, and performance. What You’ll Do As the Traffic Engineer, you will oversee all enforcement service delivery operations across Connecticut. Reporting to the EVP of Delivery, you will lead a high-performing team while ensuring top-tier safety, quality, and operational excellence. Who You Are You are an experienced operations leader with a strong background in traffic management, field safety, and service delivery. You thrive in fast-moving, safety-critical environments and bring a leadership style that emphasizes accountability, collaboration, and operational excellence. You hold the mandatory ATSSA certification or a CTDOT-approved equivalent , along with other relevant safety qualifications, and have a proven track record of leading large, geographically dispersed teams. Operations Leadership Lead, develop, and inspire a high-performing operations team that embodies Acusensus’ values, fosters safety, and delivers results. Remove barriers to team productivity, foster engagement, and cultivate leadership and accountability. Oversee resource planning and make strategic decisions aligned with business priorities. Ensure timely delivery of all contractual obligations, maintaining industry-leading safety, quality, and performance standards. Develop, implement, and enforce Standard Operating Procedures (SOPs) for safe and consistent service delivery. Manage all facilities, depots, and storage locations required to support operations. Oversee helpdesk personnel and processes in collaboration with the Helpdesk lead. Lead continuous improvement initiatives focused on safety, efficiency, quality, and cost control. Partner with the global R&D team to improve operational tools, streamline workflows, and enhance data accuracy. Provide routine and ad-hoc performance reporting to executive leadership, highlighting trends, risks, and opportunities. Traffic Management & Field Operations Lead the design, review, and implementation of traffic management plans for roadside equipment, traffic control devices, signage, and personnel. Ensure all traffic control and safety procedures meet or exceed CTDOT, NHTSA, and ATSSA standards. Supervise quality control for all traffic safety procedures, ensuring the safety of personnel, contractors, and the public. Be available on-site within the same or next business day for project delivery, issue resolution, or field oversight. Oversee operational and maintenance aspects of all projects, including equipment deployment, data management, reporting, citation processing, and court packet development. Support new project design, implementation, pilot phases, steady-state operations, and closeout activities. Stakeholder & Customer Engagement Build and maintain strong relationships with customers, government stakeholders, and third-party service providers. Participate in tenders and bids, including development of cost estimates, resource planning, and implementation schedules. Compliance & Safety Ensure all operations comply with Acusensus’ policies, procedures, and management systems aligned with ISO 9001, ISO 45001, ISO/IEC 27001, and ISO 14001. Maintain a culture of operational safety, regulatory compliance, and continuous improvement across all teams. What You’ll Bring/Qualifications Relevant tertiary or trade qualification (e.g., electrical, civil, or engineering discipline). Minimum 10 years’ experience in operations management, including at least 5 years in a leadership role. Minimum 5 years’ experience in traffic management or a related safety-critical field (preferred). Registered Professional Engineer (PE) in the State of Connecticut or eligible prior to field deployments. ATSSA-certified traffic safety professional OR CTDOT-approved equivalent (mandatory). OSHA-10 certified with relevant safety training. Knowledge & Key Attributes Demonstrated experience leading large, geographically dispersed operations teams. Strong strategic and business acumen with the ability to drive innovation and efficiency. Deep understanding of traffic management, field deployment safety, and maintenance standards (MUTCD, CTDOT, NHTSA, ATSSA). Excellent relationship management, stakeholder engagement, and influencing skills. Proven ability to implement and sustain a culture of safety and continuous improvement. Exceptional written and verbal communication skills, with a service-oriented mindset. How to Apply If you are ready to apply your skills to a purpose-driven company and build a safer world, we’d love to hear from you. To apply, submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com. Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We’re committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you’re passionate about making a difference, we encourage you to apply. Acusensus is proud to be an Affirmative Action/Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Posted 3 weeks ago

Ascendis Pharma logo
Ascendis PharmaPrinceton, NJ
Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology. Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues. Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills. The Associate Director, ICSR Management Team reports to the Director, Head, ICSR Management Team within the Global Patient Safety (GPS) organization. Under the direction of the Head, ICSR Management, is responsible for all assigned ICSR Management activities including ICSR processing workflow management, submission and follow-up activities. Key Responsibilities Act as a Subject Matter Expert (SME) with regards to processing of Individual Case Safety Reports (ICSRs) and provide strategic input on case processing activities for Ascendis products. Ensures that all safety reports received from any source for Ascendis Products are processed in the safety database and are reported according to ICH-GCP guidelines, Healthy Authority regulations and company SOPs, Work Instructions and Business Partner agreements. Responsible for operational activities of ICSRs processed by PV Vendor and provide feedback and guidance as applicable. Assists in the oversight of the PV Vendor processing ICSRs for Ascendis Products. Performs Quality Checks of processed ICSRs and provides feedback to PV Vendor as applicable. Coordinates follow up activities for missing or ambiguous safety information as appropriate. Support vendor oversight by monitoring performance metrics/KPIs. Provides input to assigned vendors to improve the quality of Adverse Event intake. Performs late case investigation and risk mitigation strategy. Ability to review late case(s) to determine Root Cause Analysis (RCA) and create Corrective Action and Preventative action (CAPA) as applicable. Oversee regulatory and departmental compliance by ensuring timely processing of ICSRs in the Safety Database and submission to Health Authorities or partners as applicable. Ensure any non-compliance or late ICSR are identified and ensure deviations are filed in accordance with Ascendis requirements. ______________________________________________________________________________________________________________________________________ Ensure data integrity for safety data outputs from the Safety Database for aggregate reports, Health Authority requests or other safety requirements. Liaise with other functional groups for implementation of PV related processes requiring cross functional collaboration. Drafts and updates departmental SOPs, Work Instruction etc. as applicable and ensure compliance with regulatory guidelines and regulations. Responsible for identifying and developing training documents (i.e., SOPs) for the targeted audience (as needed) Responsible for training GxP vendors on processes corresponding to identification and reporting of Adverse Events to Ascendis Global Patient Safety. Responsible for training Internal and External employees on the use of Ascendis Safety Database as assigned. Functions as a PV advisor to Ascendis Clinical Development Organizations, Medical Affairs, Commercial Organizations and PV staff as applicable. Identify opportunities for process improvements and participate in process optimization initiatives. Support Medical Safety Science team with activities related to signal detection, risk management and health authority responses as needed. Raise or increase awareness, knowledge and understanding of pharmacovigilance requirements by conducting education/training sessions with functional partners / vendors as required. Supports Case Transmission Verification (CTV) and SAE Reconciliation activities as needed. Collaborate with PV Information Technology team on implementation and maintenance of the Global Safety Database and Safety Reporting rules within the Safety Database. Reviews and provides input to Business Partner or Pharmacovigilance Agreements and Safety Data Exchange Agreements (SDEA) to ensure appropriate safety exchange requirements are established and adhered to. Additional activities may include but are not limited to: Contribute to the maintenance of Ascendis Pharmacovigilance System Master File (PSMF) Through coordination with Ascendis GCP and PV Compliance team will provide appropriate representation during PV related regulatory inspections or internal quality assurance/corporate compliance audits Work collaboratively with Vendor Management, Study Management, QPPV Office and Medical Safety Science teams for assigned activities Is responsible for any assigned US applicable Risk Management Plan Implementation Coordination activities and associated tracking as necessary Maintain selected oversight of activities within the scope of Ascendis PV group under the direction of Head, ICSR management (example: Local PV agreements, CRMs, Digital Media etc.) Participate in relevant crisis management activities within the scope of Ascendis PV group Competencies Identified for success: Works effectively, independently, and collaboratively Strong organizational skills, detail oriented and adapts in a dynamic, fast paced environment Demonstrates ownership, initiative, and accountability Ability to interact as an effective team player encouraging collaboration in a multifunctional and multidisciplinary team setting Excellent communication skills, both written and verbal, with credibility and confidence Sound strategic evaluation, analysis, and decision-making skills as demonstrated in effective strategy formulation, tactics, and action plans to achieve results Displays a high level of commitment Requirements Bachelor’s degree in a health care field with relevant pharmaceutical industry experience in drug safety. Candidates with advanced scientific degrees and extensive drug safety experience is highly desired. Minimum of 8 years recent experience in Pharmacovigilance Working knowledge of validated Drug Safety Databases (Argus preferred) Experience with MedDRA coding and global safety reporting regulatory requirements. Expert knowledge of FDA safety regulations, ICH Guidelines, and other applicable regulatory guidance documents; working knowledge of global safety regulations. Ability to travel up to 20% of the time domestically and internationally The estimated salary range for this position is $180-195k. Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location. This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package. Benefits 401(k) plan with company match Medical, dental, and vision plans Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance Company-provided short and long-term disability benefits Unique offerings of Pet Insurance and Legal Insurance Employee Assistance Program Employee Discounts Professional Development Health Saving Account (HSA) Flexible Spending Accounts Various incentive compensation plans Accident, Critical Illness, and Hospital Indemnity Insurance Mental Health resources Paid leave benefits for new parents A note to recruiters: We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.

Posted 30+ days ago

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Kestra Financial Independent AdvisorFort Worth, TX
Symonds Wealth Management is a retirement planning and investment management firm located in Fort Worth, TX. Job Title: Operations Associate Job Type: Full-Time Location: 2512 Horne Street, Suite 100, Fort Worth, TX 76107 Reports To: Operations Manager Job Overview Operations associates are responsible for handling a myriad of operations, customer service, and administration duties. The person that best fits this role is someone that can work at a fast pace, is detail-oriented, wants to support a team, and likes to follow processes and procedures to ensure accuracy and timely communication Responsibilities and Duties Operational Duties Follow necessary steps for investment account creation Continuous follow up on outstanding requirements during account creation and account funding Communicate over the phone and email to gather requirements for account creation Adding, updating, and completing workflows within our CRM system Address work items in NOT IN GOOD ORDER (NIGO) status Add and edit account features such as cashiering requests for a client Work alongside experienced team members and ask for help when needed Customer Service Duties Create a welcoming experience for all guests and team members Answer inbound phone calls and route them to the right person or take a message Handle customer requests and account service items like address and beneficiary changes Set up and maintain our customer online portal experience in eMoney Administrative Duties Data Entry Creating electronic files for clients and accounts Printing, Scanning, Faxing, Mailing, and Filing Qualifications Experience: 1-3 years preferred but not required Education: College degree preferred but not required Skills Required: Computer Skills Communicating Over the Phone Organizational Skills Persistency

Posted 30+ days ago

Blue Nile logo
Blue NileFrederick, MD

$84,000 - $97,000 / year

At Blue Nile and James Allen, every interaction reflects the elegance and care behind our jewelry. We’re looking for an on-site Workforce Management (WFM) Manager who will help ensure our customer service team delivers the same level of excellence our customers experience in every piece we create. In this role, you’ll combine data-driven precision with genuine care for people—balancing service levels, efficiency, and team well-being to support a seamless, luxury-level online experience. The Workforce Management (WFM) Manager is responsible for overseeing the strategic planning and day-to-day execution of workforce operations to ensure optimal staffing and service levels across the organization. This role leads the forecasting, scheduling, and real-time management of resources, balancing customer demand with operational efficiency. The WFM Manager partners closely with leadership and cross-functional teams to deliver data-driven insights, streamline processes, and align staffing strategies with business objectives. With a focus on both efficiency and employee engagement, this role ensures the right people are in the right place at the right time to deliver exceptional customer experiences. Responsibilities: Create, publish, and communicate schedules, serving as a trusted point of contact for scheduling needs and ensuring equitable shift distribution ensuring adequate coverage for peak and off-peak times. Acts as the point of contact for schedules changes and to ensure appropriate levels of coverage. Oversee real-time management of staffing and monitoring of service levels, making adjustments to optimize coverage, service levels, such as calling in additional staff, approving overtime, or reassigning tasks. Monitors the traffic volumes of each queue and adjusts coverage as needed to ensure optimal service levels and labor cost metrics. Develop, analyze, and present workforce reports and performance metrics to leadership, including insights related to employee workload and engagement trends. Lead workforce planning processes including forecasting, capacity planning, and scheduling to meet business objectives while promoting fairness, transparency, and employee satisfaction. Partner with leadership to balance service levels, labor costs, and engagement-focused initiatives that support retention and satisfaction. Partner with leadership on workforce planning processes including forecasting, capacity planning, and scheduling to meet business objectives while promoting fairness, transparency, and employee satisfaction. Identifies areas improvement and offers innovative solutions for efficiency in scheduling, service levels and labor costs. Tracking productivity, adherence to schedules, and overall workforce efficiency, then sharing insights with leadership to improve operations. Work with leadership to identify trends, risks, and opportunities through data analysis, offering innovative solutions to improve both operational efficiency and employee experience. Demonstrate sound judgment, adaptability, and empathy in managing dynamic operational demands and supporting team engagement. Partner with Customer Service, Quality Assurance, and Learning & Development to plan for training, coaching, and QA calibration sessions. Collaborate with Tech/Systems teams to ensure WFM tools (e.g., NICE, Freshdesk, CSR, or similar) are optimized and data integrity is maintained. Identify opportunities for automation, efficiency, and improved forecasting accuracy. Produce and analyze WFM reports on forecast accuracy, adherence, occupancy, and service level performance. Present insights and recommendations to leadership to drive operational improvements. Maintain dashboards and key performance metrics for visibility across the organization. Lead, coach, and develop a team of workforce analysts, real-time analysts. Requirements Bachelor’s degree in Business Administration, Operations, Statistics, or related field required; Master’s preferred. 5+ years of experience in workforce management, capacity planning, or contact center operations, including at least 3 years in a leadership or managerial role. Proven experience managing workforce planning in a multi-channel customer service or call center environment. Strong analytical and quantitative skills with advanced Excel or data visualization (Tableau, Power BI) expertise. Familiarity with workforce management tools (e.g., Reflexis). Excellent communication, problem-solving, and stakeholder management abilities. Demonstrated ability to balance operational efficiency with customer experience priorities. Exceptional organization and time-management skills Detail oriented with ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously Strong understanding of contact center metrics (service level, occupancy, shrinkage, adherence, AHT, etc.) and their impact on performance and staffing. High degree of professionalism, integrity, objectivity and customer service focus Ability to work flexible work hours, including weekends and holidays Experience working in a multi-site or hybrid customer service organization- Preferred Knowledge of advanced forecasting methodologies and automation tools- Preferred Benefits At Blue Nile & James Allen, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: Paid Time Off Medical, Dental, Vision and Prescription Insurance 401(k) Retirement Plan with company match Flexible spending account Health savings account Tuition Reimbursement Employee discount Parental leave Life insurance Annual base pay: $84,000- $97,000. Final pay rate shall be determined and is based on experience and qualifications.At this time, R2Net will not sponsor a new applicant for employment authorization for this position.Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Posted 2 weeks ago

Bakersfield Behavioral Healthcare Hospital logo
Bakersfield Behavioral Healthcare HospitalBakersfield, CA

$120,000 - $140,000 / year

About Us Bakersfield Behavioral Healthcare Hospital, located in Bakersfield, California, is an acute psychiatric and behavioral 90 bed facility situated on 8.8 acres. We offer inpatient and outpatient services for children, adolescents and adults needing mental/behavioral health, chemical dependency; and co-occurring disorders treatment through our medically supervised detoxification. Within our Workplace Community, BBHH is striving daily to be one of the BEST PLACES TO WORK not just here in Kern County, but throughout the Behavioral Healthcare Community. By offering amazing benefits, encouraging individual growth and development, and incorporating our CARES values system into our daily operations, we are creating a workplace culture where people enjoy coming to work each day. BBHH CARES about your experience as a candidate and we encourage you to apply to our open positions. C ompassion A cceptance R espect E mpowerment S incerity Our progressive and dedicated healthcare team strives to change the lives of our patients and provide exceptional care. This is a fast-paced environment that requires critical thinking, exceptional leadership, teamwork, and communication skills. Job Summary Leads the Quality and Risk Management Team through Process Improvement initiatives at the hospital. The Director provides direct oversight to the Risk Manager, Quality Analyst, Patient Advocate, and is responsible for the development, planning, coordination, and administration of a systematic program designed to reduce risk and injury. Also, responsible for developing, implementing, and monitoring the quality review program. Directs the collection, measurement, and presentation of data required for monitoring quality indicators. Identifies and assesses quality management problems and refers to staff for action. Serves as a resource to medical staff and facility committees regarding quality issues. Ensures the provision of in-service education to parties involved in quality assurance, familiarizing them with TJC standards, regulatory interpretation, methods of data collection display, and statistical analysis. Monitors and manages compliance with TJC, CMS, CDPH, and other regulatory standards. Leads and collaborates with regulatory agencies during surveys and accreditation. Manages the identification, analysis, and assessment of loss potential throughout the facility. Identifies legal risks related to professional and comprehensive general liability for the prevention and control of losses due to these legal risks. Analyzes, evaluates, and communicates patterns and trends or professional and comprehensive general liability claims experience to the administrative and medical staff. Makes recommendations concerning facility operation to reduce exposure to liability and insurance claims. Receives, investigates, and provides resolution to patient grievances and complaints. May represent the organization in litigation matters and coordinate with attorneys. Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions. Performs related duties as requested. The Annual Salary for this position is based on experience and is anticipated to be between $120,000 - $140,000 per year. Requirements WHO WE'RE LOOKING FOR Simply put: HUMANS WHO CARE Though we do need to meet some minimum requirements for the position such as a High School Diploma, a Bachelor's Degree in a related field, and at least 3 years of similar experience, we're really looking for people who bring their HEART to work. Ideally, you'll have a CPHQ or CPHRM certification. If you do not possess that certification today, a commitment to acquire that certification within your first year is required. If you have previous experience in a psychiatric healthcare hospital environment where your attention was focused on Quality Assurance, Risk Management, and Performance Improvement Initiatives, then your application to this position will be moved to the shortlist of candidates. WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE Our patients, our community, and our co-workers RELY on us to be committed to their wellness, Through prevention, intervention, treatment, and education, we can and we will make a difference not just here in Bakersfield, but throughout our extended communities. Knowledge of psychiatric service delivery system and treatment methods, with specific knowledge and skills in areas of risk management, infection control, environmental safety, quality control, and utilization review; strong oral and written communication skills, current knowledge of continuous Quality Improvement methodology; organizational and time management skills; skills in data collection, analysis, evaluation and interpretation; knowledge of applicable standards and regulations; problem solving skills; teaching or training skills. If you don't have a current CPR certification, just let us know and we'll make sure you get it before you start -- and even cover the cost for you. Additionally, you'll complete a "Handle-With-Care" Physical Restraint Technique and Verbal De-escalation Training during your orientation so that you know how and when to engage when such an event occurs. Benefits Bakersfield Behavioral Healthcare Hospital is proud to offer a suite of benefits to those who join our workplace community. *Benefits eligibility varies based on employment status (full-time, part-time, per diem, temporary, etc.). Some of the benefits you can expect as a Full-Time employee include: Paid Time Off over THREE WEEKS of Paid Time Off in your first year!!! Life Insurance Short-Term Disability Insurance Long-Term Disability Insurance Medical Insurance Dental Insurance Vision Insurance Pet Insurance Accident Insurance 401k Retirement Plan Discounted Meals Employee Assistance Program TUITION REIMBURSEMENT

Posted 2 weeks ago

Zone IT Solutions logo
Zone IT SolutionsJersey City, NJ
We are seeking an Identity and Access Management (IAM) Consultant to join our team. In this role, you will help implement and manage IAM solutions for our clients, ensuring secure access to systems and data. Requirements Minimum 5+ years of experience in Identity and Access Management. Strong understanding of IAM concepts, frameworks, and technologies. Hands-on experience with IAM tools and solutions such as SailPoint, Okta, or Azure Active Directory. Experience in user provisioning, authentication, and authorization processes. Ability to assess and mitigate security risks and vulnerabilities associated with user access. Experience in designing and implementing role-based access controls (RBAC). Familiarity with identity governance and compliance regulations. Excellent analytical and problem-solving abilities. Strong communication skills to collaborate with stakeholders at all levels. Relevant certifications in IAM or related fields are a plus. Benefits About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at careers.usa@zoneitsolutions.com. Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Posted 30+ days ago

Pacific Health Group logo
Pacific Health GroupManteca, CA

$27 - $30 / hour

At Pacific Health Group, we’re more than just a healthcare organization—we’re a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual’s needs. As a Lead Case Manager, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. Why This Role Matters - Holistic Impact and Compassionate Care You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively. By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy. Advocacy and Going the Extra Mile Beyond paperwork and phone calls, you’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support. You’ll be a consistent presence in members’ lives, making sure no detail goes overlooked and no obstacle remains unaddressed. Shaping the Future of Care Your hands-on experience will generate insights that directly influence how our ECM programs evolve, ensuring we remain responsive to community needs. By sharing feedback on what members truly need, you’ll help refine the processes and resources we use to serve diverse populations. Your Responsibilities Frequent In-Person Visits to Members Regular Face-to-Face Assessments: Conduct multiple on-site visits each month in members’ homes, shelters, or community centers. Personal Connection: Use these visits to establish trust, gather first-hand insights, and address concerns right away. Example: While visiting a member recovering at home, you might discover that they lack mobility aids—prompting you to arrange for durable medical equipment and coordinate in-home physical therapy. Comprehensive Care Coordination End-to-End Service Arrangement: Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support. Example: If a member is discharged from the hospital, you’ll set up home health visits, fill prescriptions, secure rides for follow-up appointments, and even arrange meal delivery if needed. Case Management with a Heart Empathetic Assessments: Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations. Continuous Support: Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers. Example: If a member feels overwhelmed by multiple therapies, you could simplify their schedule, coordinate telehealth sessions, and even offer emotional support through regular check-ins. Resource Management Bridge to Community Services: Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing. Example: A single parent needing childcare and employment support could be connected to subsidized daycare, workforce development courses, and a community mentor program—all organized by you. Patient Advocacy Champion for Members’ Rights: Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress. Example: If a critical procedure is denied by insurance, you’ll take charge of the appeals process, gathering documents and evidence to secure approval. Communication Central Point of Contact: Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through. Example: Coordinate a care conference among a primary care physician, social worker, and rehab specialist so everyone can align on the most effective plan for a member’s speedy recovery. Documentation Detailed Reporting: Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage. Example: After each home visit, document any social, environmental, or health updates, enabling prompt collaboration with other team members and service providers. Continuous Improvement Feedback and Adaptation: Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate. Example: If you notice a high number of members struggling with job access, you might advocate for creating a new partnership with a local job placement agency. Regulatory Compliance Stay Current: Keep informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards. Example: Complete continuing education on the latest CalAIM guidelines and integrate these protocols into your daily workflow. Professional Development Ongoing Learning: Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention. Example: Enroll in a course on trauma-informed care to better support members who have experienced past hardships. Other Duties: Collaborative Mindset: Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes. Skills That Set You Apart Genuine Empathy & Compassion Needs Assessment & Care Planning Service Coordination & Navigation Client Advocacy Motivational Interviewing Problem-Solving & Decision-Making Teamwork & Collaboration Job Type: Full-time Pay : $27.00 - $30.00 per hour Expected hours : 40 per week 8-Hour Shift Monday to Friday, 8:30am PST - 5:00pm PST Work Location : Hybrid remote in San Joaquin, CA - On the road Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Pre-Employment Requirements Employment is contingent upon the successful completion of a background check. Please DO NOT contact employer regarding your application status, thank you! AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement , ensuring that every candidate is given fair and consistent consideration. Requirements Residency: Must reside in San Joaquin County Experience: 3-5 years in case management, social services, or healthcare Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management Healthcare Insight: Understanding of healthcare systems and local community resources Interpersonal Skills: Strong communication, empathy, and cultural competence Organizational Ability: Proven time management skills and attention to detail Technical Proficiency: Competence using case management software and related tools Successful completion of a pre-screen assessment required Possess a valid California Driver’s License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment. Benefits Competitive salary and benefits package 401(k), dental, vision, health, and life insurance Flexible schedule, paid time off, and employee assistance program Professional development opportunities Meaningful work impacting vulnerable community members Supportive team environment

Posted 30+ days ago

Keller Executive Search logo
Keller Executive SearchBoston, MA

$174,000 - $213,000 / year

This is a position within Keller Executive Search and not with one of its clients. As the Head of Management in Boston, MA, this senior role is accountable for shaping management strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Steer portfolio execution and governance across multiple workstreams. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruiters-headhunters-worcester-and-springfield-massachusetts/ Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor’s degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 174,000–213,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Posted 30+ days ago

First Division Consulting logo
First Division ConsultingSan Diego, CA
This position is contingent on contract award Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Small Business Administration certified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team! FirstDiv is seeking an experienced a qualified Management Analyst II to collect, review, and analyze information in order to make recommendations to the Government. You will define the nature and extent of problems, analyze relevant data, which may include annual revenues, employment, cost performance, schedule or expenditures and interview managers and employees while observing their operations. For some projects, management analysts are retained to help implement the suggestions they have made. Location: Point Loma, CA Key Responsibilities: Develop solutions to problems. Understand the nature of the organization, the relationship it has with others in the Government, and its internal organization and culture. Prepare and solve mathematical models. Report findings and recommendations to the Government. Reports are usually submitted in writing, but oral presentations regarding findings also are common. Requirements Education/Certification Requirements: Bachelor's Degree in a business or technical field. Experience: 7 years’ experience in engineering/science management, operations research analysis or financial/cost analysis. U.S. Navy programs or operations experience is a plus. Security Clearance Level: Active Secret Benefits Medical, dental, vision, life insurance, STD, LTD, holidays, PTO and 401(k) plan with company match. First Division Consulting is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All fully qualified applicants will receive equal consideration for employment in accordance with all applicable federal, state, and/or local laws prohibiting discrimination by protected classes.

Posted 30+ days ago

Gritter Francona logo
Gritter FranconaAustin, TX
VA is migrating to the Momentum cloud solution, configured for VA as Integrated Financial and Acquisition Management System (iFAMS) and hosted in the VA Azure cloud. VA is gaining increased operational efficiency, productivity, agility, and flexibility from a modern enterprise resource planning (ERP) cloud solution. The new system also provides additional security, storage, and scalability. We are seeking a Change Management SME to support this potential project. Key Duties and Responsibilities The Organizational Change Management SME shall assist the Government by providing recommendations as to implementation timelines for the remaining implementation areas: VBA Compensation and Pension, VBA VR&E, VBA Insurance, VHA remainder of Central Office, VHA VISNs and VHA Medical Centers, as well as Enterprise Acquisitions based on requirements. Requirements 5 years supporting large complex cabinet level agencies 5 years supporting organizational change management communications for large complex Enterprise Resource Planner (ERP) implementation Certified expertise in training, change management, and communications 2 years of Momentum experience Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development

Posted 2 weeks ago

Path Construction logo
Path ConstructionCharlotte, NC

$18 - $25 / hour

Path Construction is seeking qualified college students in Construction related majors to join our organization in the Charlotte, NC area. We are a rapidly growing general contractor headquartered in Arlington Heights, IL with additional offices in Charlotte, NC; Knoxville, TN; Tampa, FL; Dallas, TX; and Phoenix, AZ, with projects ongoing throughout the United States. Typical duties of an intern include learning to manage day-to-day activities of subcontractors and suppliers, contract administration, procurement, estimating, pay requests, change orders, requests for information, cost control, scheduling, tracking submittals, maintaining and delivering a high level of quality. Founded in 2008, Path Construction is a general contractor providing a vast array of construction services to multiple regions throughout the country. Our expertise is very diverse and includes experience on small and large projects of many different types, including but not limited to: healthcare, hospitality, higher education, multi-family, self-storage, senior living, transportation, water and waste treatment, convention centers, laboratories, and correctional. The main philosophy and strategy for the growth of our organization is to be on the cutting edge of all aspects of the construction process. Additionally, our unmatched customer satisfaction and, most importantly, the development and quality of our people drive our success. For more about us, please visit our website at www.pathcc.com. Duties for an Intern include introduction and team participation in: General Contract and Subcontract administration Monitor and document jobsite safety and accident prevention Construction Scheduling Material & Equipment – procurement and expediting Process RFI’s Receive Review Submit Log Shop drawing and submittal review and coordination Project cost review, reporting, updating and accounting Review of subcontractor applications for payment Participation in and documentation of project coordination meetings Supervision and coordination of subcontractors’ field installations Review and negotiate change proposal pricing from subcontractors Prepare change proposals Change order documentation and associated cost reporting and maintenance Research and suggest options on construction means, methods and equipment Quality control Project Closeout Implement all applicable Safety Programs and EEO/Affirmative Action Programs on the Project Requirements Currently pursuing a 4 year degree in Building Construction, Engineering, or a related field Up-to-date with modern technology and display excellent communication skills General knowledge of construction principles/practices Strong work ethic and desire to work in a team environment and grow the company Must have a valid driver’s license and ability to travel may be required Working knowledge of project management process and software. (Microsoft Office) Proficient in Microsoft Office Benefits Hourly Wage Range: $18/hour - $25/hour Company Computer Certification Training

Posted 30+ days ago

NuvoLogic Consulting logo
NuvoLogic ConsultingMcLean, VA
NuvoLogic Consulting is a dynamic and rapidly growing management consulting firm based in Northern Virginia. We partner with public and private sector clients to deliver innovative, data-driven solutions. Our services include risk management; business analytics and data science to help management make insightful decisions; quantitative analysis developing financial and predictive models; internal controls, compliance and governance to ensure processes align with regulatory guidance; and process modernization to enhance, streamline and optimize processes.  As a small business, every team member plays a vital role in our success.  We welcome inquisitive individuals who thrive in a collaborative, yet challenging environment and who are excited to work alongside other high-performing, solution-focused professionals.  At NuvoLogic, we foster a culture of active involvement, professional growth, and mentorship. We offer meaningful opportunities for learning and development, paired with competitive compensation and a collaborative work environment where your ideas are valued and encouraged. You’ll have the chance to grow with us, take on new challenges, and be part of shaping our continued success. If you're a well-rounded, detail-oriented problem solver ready to make an impact, we invite you to bring your talents to NuvoLogic and do your best work here.  Job Description NuvoLogic Consulting is seeking a junior-level Consultant to join our team supporting financial management projects across various public sector clients. The Consultant will work closely with senior team members assisting in performing financial analysis, evaluating processes, conducting due diligence, and preparing reports and presentations for decision makers. The ideal candidate will have a strong analytical background, excellent problem-solving skills, and the ability to work effectively in a team environment. Please note: This position is contingent upon award and funding of the project.  Responsibilities and Duties: Conduct research and gather data to support program and project initiatives. Assist in the preparation of reports and presentations for senior management and stakeholders. Perform ad hoc analysis and support special projects as assigned. Assist with financial analysis and development and maintenance of quantitative models. Perform due diligence on potential investments, including financial and industry analysis. Collaborate with team members to develop innovative solutions and recommendations. Requirements Qualifications Bachelor’s degree in Finance, Business, Economics, or a related field. 3+ years of relevant work experience in finance, consulting, or a related field. Strong analytical and quantitative skills. Proficiency in Microsoft Excel, PowerPoint, Word, Visio. Ability to learn and adapt quickly in a fast-paced environment. Excellent written and verbal communication skills. Ability to work effectively both independently and in a team. Preferred Qualifications Experience with financial modeling and forecasting. Experience with data analytics and visualization tools. Experience with programming languages, such as VBA, R, Python, SAS. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Short-Term & Long-Term Disability Remote or Hybrid Work

Posted 30+ days ago

E logo
ENS Solutions, LLCReston, VA
We are looking for a Backend Security Engineering Case Management Engineer to architect and implement the backend foundation of our next-generation case management platform. This role is focused on backend systems design, data architecture, integration engineering, and workflow enablement, ensuring the platform serves as a scalable, extensible system-of-record for security programs. Responsibilities include collaborating with program architects to design the backend infrastructure for a modern security case management solution, including data models, storage layers, metadata standards, and service orchestration. Establishing engineering standards for API design, data handling, security, error management, and auditability. Designing and implement high-performance APIs, microservices, and system components that support case lifecycle workflows. Building the foundational taxonomy and object models for cases, entities, evidence, workflows, and automation triggers. Driving platform scalability, reliability, and performance through best-practice engineering patterns. Developing backend integrations between the case management platform and security tools such as SIEM, EDR, vulnerability management platforms, threat intelligence sources, identity systems, and ticketing/ITSM platforms. Building and maintaining API services, event pipelines, data ingestion jobs, and synchronization services. Implementing automated backend workflows to support case routing, enrichment, evidence linkage, and cross-platform data federation. Ensuring the platform adheres to industry security practices, including authentication, authorization, and secure data transmission. Maintaining documentation including backend architecture diagrams, schema definitions, integration specs, and operational runbooks. Collaborating with frontend teams, product owners, and platform architects to ensure cohesive end-to-end system design. Requirements 5+ years of backend engineering or platform engineering experience. Strong proficiency in backend languages (e.g., Python, Java, Go, Node.js). Demonstrated experience architecting or integrating with workflow, case/ticketing, or automation platforms (e.g., ServiceNow, Jira, TheHive, custom-built systems). Deep experience designing APIs (REST, GraphQL) and event-driven systems. Strong skills in integrating complex systems using APIs, message queues, streaming platforms, and ETL pipelines. Solid knowledge of security engineering concepts, secure coding standards, and platform hardening for highly regulated environments (e.g. DoD, Energy, Finance). Active TS/SCI clearance; willingness to take a polygraph exam Associate’s degree and 5+ years of experience supporting IT projects and activities, Bachelor’s degree and 3+ years of experience supporting IT projects and activities, or Master’s degree and 1+ year of experience supporting IT projects and activities. Years of experience may be accepted in lieu of degree. DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification, including Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CHFI, CFR, Cloud+, or CND certification within 30 days of start date Additional Qualifications: Strong architectural and system design capabilities Ability to translate platform requirements into scalable backend implementations Strong attention to detail with a focus on reliability and maintainability Excellent communication and cross-functional collaboration Database expertise (SQL and NoSQL), schema design, and performance optimization. Exposure to cloud-native architecture in AWS, GCP, or Azure. Familiarity with data modeling for security or operational systems. Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers’ Compensation Relocation Assistance

Posted 3 weeks ago

Pacific Health Group logo
Pacific Health GroupOrland, CA

$25 - $29 / hour

At Pacific Health Group, we’re more than just a healthcare organization—we’re a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual’s needs. As a Lead Case Manager, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. Why This Role Matters - Holistic Impact and Compassionate Care You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively. By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy. Advocacy and Going the Extra Mile Beyond paperwork and phone calls, you’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support. You’ll be a consistent presence in members’ lives, making sure no detail goes overlooked and no obstacle remains unaddressed. Shaping the Future of Care Your hands-on experience will generate insights that directly influence how our ECM programs evolve, ensuring we remain responsive to community needs. By sharing feedback on what members truly need, you’ll help refine the processes and resources we use to serve diverse populations. Your Responsibilities Frequent In-Person Visits to Members Regular Face-to-Face Assessments: Conduct multiple on-site visits each month in members’ homes, shelters, or community centers. Personal Connection: Use these visits to establish trust, gather first-hand insights, and address concerns right away. Example: While visiting a member recovering at home, you might discover that they lack mobility aids—prompting you to arrange for durable medical equipment and coordinate in-home physical therapy. Comprehensive Care Coordination End-to-End Service Arrangement: Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support. Example: If a member is discharged from the hospital, you’ll set up home health visits, fill prescriptions, secure rides for follow-up appointments, and even arrange meal delivery if needed. Case Management with a Heart Empathetic Assessments: Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations. Continuous Support: Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers. Example: If a member feels overwhelmed by multiple therapies, you could simplify their schedule, coordinate telehealth sessions, and even offer emotional support through regular check-ins. Resource Management Bridge to Community Services: Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing. Example: A single parent needing childcare and employment support could be connected to subsidized daycare, workforce development courses, and a community mentor program—all organized by you. Patient Advocacy Champion for Members’ Rights: Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress. Example: If a critical procedure is denied by insurance, you’ll take charge of the appeals process, gathering documents and evidence to secure approval. Communication Central Point of Contact: Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through. Example: Coordinate a care conference among a primary care physician, social worker, and rehab specialist so everyone can align on the most effective plan for a member’s speedy recovery. Documentation Detailed Reporting: Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage. Example: After each home visit, document any social, environmental, or health updates, enabling prompt collaboration with other team members and service providers. Continuous Improvement Feedback and Adaptation: Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate. Example: If you notice a high number of members struggling with job access, you might advocate for creating a new partnership with a local job placement agency. Regulatory Compliance Stay Current: Keep informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards. Example: Complete continuing education on the latest CalAIM guidelines and integrate these protocols into your daily workflow. Professional Development Ongoing Learning: Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention. Example: Enroll in a course on trauma-informed care to better support members who have experienced past hardships. Other Duties: Collaborative Mindset: Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes. Skills That Set You Apart Genuine Empathy & Compassion Needs Assessment & Care Planning Service Coordination & Navigation Client Advocacy Motivational Interviewing Problem-Solving & Decision-Making Teamwork & Collaboration Job Type: Full-time Pay : $25.00 - $29.00 per hour Expected hours : 40 per week 8-Hour Shift Monday to Friday, 8:30am PST - 5:00pm PST Work Location : Hybrid remote in Glenn County- on the road Requirements Must be willing to travel to Glenn County Experience: 3-5 years in case management, social services, or healthcare Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management Healthcare Insight: Understanding of healthcare systems and local community resources Interpersonal Skills: Strong communication, empathy, and cultural competence Organizational Ability: Proven time management skills and attention to detail Technical Proficiency: Competence using case management software and related tools Successful completion of a pre-screen assessment required Possess a valid California Driver’s License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment. Benefits Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system• A formal pre-screen with our recruiting team• Completion of a skills assessment (if applicable to the position)• Participation in a final interview with hiring leadership• Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Posted 2 weeks ago

James Allen logo
James AllenFrederick, MD

$84,000 - $97,000 / year

At Blue Nile and James Allen, every interaction reflects the elegance and care behind our jewelry. We’re looking for a Workforce Management (WFM) Manager who will help ensure our customer service team delivers the same level of excellence our customers experience in every piece we create. In this role, you’ll combine data-driven precision with genuine care for people—balancing service levels, efficiency, and team well-being to support a seamless, luxury-level online experience. The Workforce Management (WFM) Manager is responsible for overseeing the strategic planning and day-to-day execution of workforce operations to ensure optimal staffing and service levels across the organization. This role leads the forecasting, scheduling, and real-time management of resources, balancing customer demand with operational efficiency. The WFM Manager partners closely with leadership and cross-functional teams to deliver data-driven insights, streamline processes, and align staffing strategies with business objectives. With a focus on both efficiency and employee engagement, this role ensures the right people are in the right place at the right time to deliver exceptional customer experiences. Responsibilities: Create, publish, and communicate schedules, serving as a trusted point of contact for scheduling needs and ensuring equitable shift distribution ensuring adequate coverage for peak and off-peak times. Acts as the point of contact for schedules changes and to ensure appropriate levels of coverage. Oversee real-time management of staffing and monitoring of service levels, making adjustments to optimize coverage, service levels, such as calling in additional staff, approving overtime, or reassigning tasks. Monitors the traffic volumes of each queue and adjusts coverage as needed to ensure optimal service levels and labor cost metrics. Develop, analyze, and present workforce reports and performance metrics to leadership, including insights related to employee workload and engagement trends. Lead workforce planning processes including forecasting, capacity planning, and scheduling to meet business objectives while promoting fairness, transparency, and employee satisfaction. Partner with leadership to balance service levels, labor costs, and engagement-focused initiatives that support retention and satisfaction. Partner with leadership on workforce planning processes including forecasting, capacity planning, and scheduling to meet business objectives while promoting fairness, transparency, and employee satisfaction. Identifies areas improvement and offers innovative solutions for efficiency in scheduling, service levels and labor costs. Tracking productivity, adherence to schedules, and overall workforce efficiency, then sharing insights with leadership to improve operations. Work with leadership to identify trends, risks, and opportunities through data analysis, offering innovative solutions to improve both operational efficiency and employee experience. Demonstrate sound judgment, adaptability, and empathy in managing dynamic operational demands and supporting team engagement. Partner with Customer Service, Quality Assurance, and Learning & Development to plan for training, coaching, and QA calibration sessions. Collaborate with Tech/Systems teams to ensure WFM tools (e.g., NICE, Freshdesk, CSR, or similar) are optimized and data integrity is maintained. Identify opportunities for automation, efficiency, and improved forecasting accuracy. Produce and analyze WFM reports on forecast accuracy, adherence, occupancy, and service level performance. Present insights and recommendations to leadership to drive operational improvements. Maintain dashboards and key performance metrics for visibility across the organization. Lead, coach, and develop a team of workforce analysts, real-time analysts. Requirements Bachelor’s degree in Business Administration, Operations, Statistics, or related field required; Master’s preferred. 5+ years of experience in workforce management, capacity planning, or contact center operations, including at least 3 years in a leadership or managerial role. Proven experience managing workforce planning in a multi-channel customer service or call center environment. Strong analytical and quantitative skills with advanced Excel or data visualization (Tableau, Power BI) expertise. Familiarity with workforce management tools (e.g., Reflexis). Excellent communication, problem-solving, and stakeholder management abilities. Demonstrated ability to balance operational efficiency with customer experience priorities. Exceptional organization and time-management skills Detail oriented with ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously Strong understanding of contact center metrics (service level, occupancy, shrinkage, adherence, AHT, etc.) and their impact on performance and staffing. High degree of professionalism, integrity, objectivity and customer service focus Ability to work flexible work hours, including weekends and holidays Experience working in a multi-site or hybrid customer service organization- Preferred Knowledge of advanced forecasting methodologies and automation tools- Preferred Benefits At Blue Nile & James Allen, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: Paid Time Off Medical, Dental, Vision and Prescription Insurance 401(k) Retirement Plan with company match Flexible spending account Health savings account Tuition Reimbursement Employee discount Parental leave Life insurance Annual base pay: $84,000- $97,000. Final pay rate shall be determined and is based on experience and qualifications.At this time, R2Net will not sponsor a new applicant for employment authorization for this position.Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Posted 2 weeks ago

Keller Executive Search logo

General Management Manager

Keller Executive SearchNew York, NY

$140,000 - $180,000 / year

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Job Description

This is a position within Keller Executive Search and not with one of its clients.This senior position will lead General Management for Keller Executive Search in New York City, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the General Management vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing General Management team; set clear objectives and coach managers. - Own General Management KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for General Management across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the General Management portfolio.

Requirements

- 10+ years of progressive experience in General Management with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor’s degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-austin/

Benefits

- Salary range: $140,000–$180,000 USD - Opportunities for professional growth. - Company culture: Flat management structure with direct access to decision-makers. Open communication environment.

Equal Employment Opportunity Statement:Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.Commitment to Diversity:An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.Data Protection and Privacy:Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.Pay Equity:Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.Health and Safety:Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.Compliance with Law:All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. 

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