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CACI logo

Service Catalog/Request Fulfillment Management - Requirements Analyst

CACIChantilly, Virginia

$86,600 - $181,800 / year

Job Title: Service Catalog/Request Fulfillment Management - Requirements AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI...

Posted 2 days ago

House Buyers of America logo

Manager, Transaction Management

House Buyers of AmericaCleveland, Ohio

$80,000 - $130,000 / year

The Manager of Transaction Management oversees all real estate transactions for House Buyers of America, managing both acquisition and disposition deals from contract through closi...

Posted 3 weeks ago

Morgan Stanley logo

Global Financial Crimes Vice President, Change Management

Morgan StanleyBaltimore, Maryland

$95,000 - $165,000 / year

We are seeking someone to join our team as a Global Financial Crimes (GFC) : Change Management Officer.In the Legal & Compliance division, we assist the Firm in achieving its busin...

Posted 4 weeks ago

I logo

Associate Financial Analyst - Specialty Management (Hybrid)

Intact Specialty SolutionsMorristown, New Jersey

$58,000 - $82,000 / year

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing t...

Posted 3 weeks ago

Travelers logo

Regional Distribution Specialist /Analyst - Enterprise Distribution Management

TravelersLos Angeles, California

$57,900 - $95,600 / year

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the...

Posted 2 weeks ago

Sunday logo

Full Stack Engineer, Robot Fleet Management

SundayMountain View, California
Join Us in Building the Future of Home Robotics At Sunday, we're developing personal robots to reclaim the hours lost to repetitive tasks. We're focused on an ambitious goal to mak...

Posted 1 week ago

Ryan Specialty logo

Director, Portfolio Management

Ryan SpecialtyChicago, Illinois

$128,000 - $160,000 / year

Position Summary The Director, Portfolio Management is responsible for facilitating the prioritization and management of cross-functional projects and programs throughout RT Specia...

Posted 30+ days ago

H logo

Summer Intern - Account Management

Harman Becker Automotive Systems Manufacturing KftNovi, Michigan

$19+ / hour

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are...

Posted 1 week ago

Morgan Stanley logo

IED - Transaction Management Group - VP

Morgan StanleyNew York, New York

$140,000 - $250,000 / year

C o m p an y P r o file Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth manage...

Posted 30+ days ago

CACI logo

Network Knowledge Management Quality Assurance Lead

CACISterling, Virginia

$120,800 - $265,800 / year

Job Title: Network Knowledge Management Quality Assurance LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmpl...

Posted 2 days ago

Elevance Health logo

Utilization Management Representative III

Elevance HealthNashville, Georgia
Anticipated End Date: 2026-03-04 Position Title: Utilization Management Representative III Job Description: Utilization Management Representative III Location: Virtual, this role e...

Posted 3 days ago

Guidehouse logo

Senior Security Configuration Management Analyst

GuidehouseArlington, Virginia
Job Family : Cyber Consulting Travel Required : Up to 10% Clearance Required : Active Secret What You Will Do : Guidehouse is looking for an experienced professional with experienc...

Posted 4 weeks ago

Enara Health logo

Virtual Weight Management Nurse Practitioner/Physician Assistant (Rochester, MN)

Enara HealthRochester, Minnesota

$50 - $75 / hour

About Enara Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide per...

Posted 2 weeks ago

S logo

Manager - Client Relationship Management

SS&CNew York, New York

$80,000 - $160,000 / year

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 2...

Posted 2 weeks ago

S logo

Spring Sports Management Paid Internship

Soccer Shots COUSBaltimore, Maryland

$13 - $18 / hour

Responsive recruiter Benefits: Flexible schedule Opportunity for advancement Training & development SOCCER SHOTS BALTIMORE-WASHINGTON SPORTS MANAGEMENT INTERNSHIP WHAT IS SOCCER SH...

Posted 1 week ago

Southeastern Freight Lines logo

Management Trainee

Southeastern Freight LinesGreenville, South Carolina

$50,000 - $60,000 / year

As a Management Trainee, you will participate in our Operations Management Trainee Program. This is an entry level training position and consists of an intensive 16-week training p...

Posted 4 weeks ago

Planet Fitness logo

Team Lead - Entry Level Management

Planet FitnessBismarck, North Dakota
Benefits: Employee discounts Flexible schedule Free uniforms Training & development Job Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Job Summar...

Posted 1 week ago

Ryder logo

Rental Management Trainee

RyderSan Jose, California

$60,000 - $65,000 / year

Job Seekers can review the Job Applicant Privacy Policy by clicking here . Job Description : Summary The Rental Management Trainee is designed to be completed in 18-24 months and p...

Posted 30+ days ago

Significance logo

Senior Consultant - Integrated Risk Management / Audit Readiness

SignificanceFalls Church, Virginia

$86,000 - $91,000 / year

Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the h...

Posted 2 weeks ago

Nordstrom logo

Sr. Digital Marketing Specialist, Product Feed Management (Hybrid - Seattle, WA)

NordstromSeattle, Washington

$80,000 - $132,000 / year

Job Description Nordstrom is seeking a Sr. Digital Marketing Specialist, Product Feed Management to own and scale our marketing product feed infrastructure across paid media and ma...

Posted 30+ days ago

CACI logo

Service Catalog/Request Fulfillment Management - Requirements Analyst

CACIChantilly, Virginia

$86,600 - $181,800 / year

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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Compensation
$86,600-$181,800/year
Benefits
Health Insurance
Paid Vacation
Career Development

Job Description

Job Title: Service Catalog/Request Fulfillment Management - Requirements AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *

The Information Technology Service Management (ITSM) Service Catalog/Request Fulfillment Process Analyst supports the design, deployment, and operations of IT Infrastructure based processes. The Process Analyst supports the deployment of process and procedures working with stakeholders to identify improvements.As the Service Catalog/Request Fulfillment Process Analyst, you get to:

  •             Support the planning, design, and implementation of ITSM Request Fulfillment and Service Catalog processes to meet evolving business and customer needsDevelop and maintain procedures, work instructions, and templates to enable consistent process execution
  •             Perform as a self-starter, managing tasks independently while effectively collaborating within a teamApply process reengineering approaches to align workflows across service providers and organizational structures for unified service delivery
  •             Identify and champion process improvement opportunities, leveraging ITSM best practices and lessons learneAnalyze and report on process performance metrics, presenting findings and recommendations to governance bodies as need
  •             Conduct quality assessments to validate process implementation and compliance with established standards.Prepare and deliver briefings and reports for customers and service providers.
  •             Adapt quickly to new challenges, maintaining a high standard of quality in all deliverables.

    Position Responsibilities:Monitor and improve end-user satisfaction during fulfillment of requests

  •             Take corrective action based on customer feedback or dissatisfaction; ensure similar case of dissatisfaction does not repeatIdentify fulfillment opportunities that can be automated, liaison with tool team for automation
  •             Provide input for technology requirements relating to or impacting service catalog and/or request fulfillmentSupport engineering and design of service catalog items for the Ecosystem
  •             Produce, maintain, and manage the service catalog requirements, workflows, and servicesUpdate the service catalog with details of new or changed services
  •             Update the service catalog with details of retired servicesSupport measurement and reporting for weekly and monthly meetingsRequired Qualifications:
  •             TS/SCI with Poly RequiredBachelor’s Degree OR 5+ years of related work experience
  •             Working knowledge of the Service Management workflows and ITSM processesExperience using ServiceNow
  •             Solid analysis and reporting skillsStrong written and verbal communications abilities, with the capacity to explain technical details to non-technical audiences
  •             Experience facilitating reoccurring technical/non-technical meetings and working groupsDesired Qualifications:ITIL 4 CertificationServiceNow CertificationsThis position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

    What You Can Expect:

     A culture of integrity.

    At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

    An environment of trust.

    CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

    A focus on continuous growth.

    Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

    Pay Range:

    There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

    The proposed salary range for this position is:

    $86,600 - $181,800
    CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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    Submit 10x as many applications with less effort than one manual application.

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