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Customer Service Representative
$21 - $23 / hour
Posted 5 days ago

Customer Service Representative
Posted 3 weeks ago

Project Manager (Machine Safety)
Posted 30+ days ago

Wild Bar Utility
$20+ / hour
Posted 30+ days ago

Minneapolis Assurance Manager - Health Industries
$99,000 - $252,450 / year
Posted 2 weeks ago
Pre Kindergarten Teacher
Posted 1 week ago

Porter
Posted 30+ days ago

CNA - Certified Nursing Assistant - Build Your Own Schedule
$19 - $28 / hour
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Managing Partner
Posted 30+ days ago
Front Desk Evenings And Weekends
Posted 2 days ago
Front Desk Full Time
Posted 2 days ago

Radiation Therapist (Multiple Site Locations) - Casual
$35 - $51 / hour
Posted 30+ days ago
Dishwasher
Posted 3 weeks ago

Auto Detailer
$35,000 - $40,000 / year
Posted 30+ days ago

Certified Nurse Assistant
$19 - $26 / hour
Posted 30+ days ago
Principal, Data Scientist (Finance)
$117,500 - $206,700 / year
Posted 30+ days ago

Assistant Store Manager
$19+ / hour
Posted 2 weeks ago
Sr Advisor Environment
$1 - $5 / project
Posted 1 week ago

Junior Developer
$55,000 - $66,000 / year
Posted 3 weeks ago

Education Intern
Posted 30+ days ago
Customer Service Representative
$21 - $23 / hour
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Overview
Job Description
Let Us Power Your Potential
Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Opportunity: Taylor is seeking a Customer Service Representative who is responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer's experience.
Your Responsibilities:
- Respond to customer inquiries via phone, email, and chat with professionalism and expertise
- Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
- Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
- Understand the specifications of each order to ensure smooth internal processing
- Adherence to customer expected response times
- Process orders, returns, and exchanges, while ensuring compliance with company policies
- Maintain accurate records of customer interactions and transactions in the CRM system
- Mentor and train Customer Service Representatives I and II, fostering a culture of continuous improvement
- Collaborate with cross-functional teams to address customer needs and enhance service delivery
- Analyze customer feedback and identify trends to improve processes and service quality
- Stay informed about product updates, industry trends, and best practices to enhance service effectiveness
You Must Have:
- 3+ years of experience in the field or in a related area
- Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
- Proven problem-solving skills and the ability to think critically in high-pressure situations
- Proficient in using customer service software and CRM systems
- Demonstrated ability to lead and mentor team members
- Ability to sit for extended periods while working on a computer
The anticipated hourly rate for this position is $21.00-23.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
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