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Senior Manager, Site Franchise Partnership Lead
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Job Description
- Take ownership of allocated research site partnerships within the franchise model.
- Implement full cycle franchise methodology from sign off to continual partnership excellence
- Build and maintain strong relationships with site leadership, sponsors, and internal teams.
- Identify new franchise opportunities and assess feasibility for integration.
- Manage budgets and financial performance for assigned sites; negotiate agreements.
- Serve as the primary escalation point for site-based operational issues within Civia franchise.
- Implement process and pathways to ensure the most efficient use of space and resource
- Develop Civia Franchise as the SME and lead all related industry recognition
- Implement and own end to end process franchise approval, readiness ensuring quality across all phases of deployment.
- Ensure adherence to ICH-GCP, local regulations, and contractual obligations.
- Prepare sites for audits and inspections, lead corrective and preventive actions.
- Identify risks and implement mitigation strategies promptly.
- Create, contribute and where applicable own the development and implementation of Civia franchise performance.
- Monitor franchise sites performance against franchise KPIs and contractual deliverables.
- Drive process improvements to optimize site start-up timelines and operational workflows.
- Work with internal stakeholders to develop and deploy KPI dashboards and tools for performance tracking
- Influence recruitment strategies through site feedback.
- Line manage embedded team members at franchise sites
- Recruit, onboard, train and develop staff to ensure operational excellence.
- Mentor and foster a culture of continuous improvement.
- - Ensure functionality and maintenance of all IT equipment (computers, tablets, printers, etc.) and successful deployment across Franchise locations
- Oversee staff on the use of clinical systems including:
- AI-enabled tools
- Electronic consent platforms
- Electronic source and regulatory filing systems
- CTMS platforms (e.g., CRIO, Hubspot)
- Serve as the liaison with IT support for troubleshooting and upgrades.
- Bachelor’s degree in a science-related field or equivalent experience.
- Minimum 6 years of clinical research experience, with at least 3 years in a leadership role.
- Strong understanding of clinical trial operations and site management.
- Proven ability to manage teams and drive performance in a complex, multi-stakeholder environment.
- Excellent communication and relationship building skills.
- Fluency in English and proficiency with computer systems.
- Strong problem-solving and decision-making abilities.
- Ability to work independently while fostering a collaborative team culture.
- Experience with CRIO, Hubspot, or similar CTMS platforms.
- Familiarity with AI tools, eSource, eConsent, and electronic regulatory systems.
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