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Job Summary/Overall Objectives

The Medical Assistant performs basic direct patient care activities, such as lab tests, treatments, and medication/immunization administration. These are performed under the direction of the Nurse and/or the physician in preparation for the patient's examination and treatment. The incumbent carries out clerical activities, quality control activities, performance improvement initiatives, etc. in support of the physician practice as assigned. This position also serves as a resource for the clerical/clinical staff in the practice.

Essential Job Functions

• Deliver direct and indirect patient care in accordance with hospital/physician practices policies, procedures, and protocols.
• Assist to collects patient healthcare data, including VS, weight, chief complaint and pain assessment as directed.
• Complete patient care treatments and testing as ordered.
• Comply with completeness, accuracy and timeliness of documentation.
• Prepare patients for examinations, treatments, and procedures.
• Communicate pertinent information of actual or potential problems to the physician or nurse.
• Perform clerical functions in support of patient care and office functions.
• Answer telephone calls, taking accurate messages and relaying them to the appropriate staff.
• Obtain and verify accurate patient demographic and insurance information entering it into the billing system.
• Accurately enter codes, based on diagnosis given, and enters codes and charges into billing system.
• Complete forms and letters necessary for continued patient care.
• Provide for patient safety in compliance with hospital and physician practice policies.
• Label all patient specimens with identifiers per policy.
• Adhere to infection control process, including standard precautions, to reduce the risk of acquiring or transmitting infections.
• Assist in continuous survey readiness or inspections and surveys.
• Perform all quality control, monitoring functions and reports out of range information immediately to supervisor.
• Consistently practice National Patient Safety Goals.
• Knowledge of and/or ability to schedule surgery, procedures, and testing for patients.
• Exit counseling which includes education, scheduling of testing and providing patients with necessary information.
• Prepare charts for clinic sessions and obtain vital signs and weight.
• Perform control studies and completes logbooks according to policy.
• Perform phlebotomy procedures, reads the test results, and documents accordingly.
• Prepare the exam rooms and stocks supplies daily.
• Provide pre- and post-examination education and counseling.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma, GED or next level of higher education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Previous outpatient office experience
• Successful completion of Medical Assistant program or experience as a Medical Assistant for one (1) year OR Certified EMT/Paramedic under the National Registry of Emergency Medical Technicians.
• Medical Assistant Certification preferred.

License, Certification & Clearances

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance
• Northern Market: Family & Friends
• Southern Market: Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program required.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential- Absolute Necessity.

Marginal- Minimal Necessity.

Constantly- 5.5 to 8 hours or more or 200 reps/shift.

Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely- Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

x

Extreme Cold

x

Heights

x

Confined Spaces

x

Extreme Noise(>85dB)

x

Mechanical Hazards

x

Use of Vibrating Tools

x

x

Operates Vehicle (company)

x

Operates Heavy Equipment

x

Use of Lifting/Transfer Devices

x

Rotates All Shifts

x

8 Hours Shifts

x

x

10-12 Hours Shifts

x

x

On-Call

x

Overtime(+8/hrs/shift; 40/hrs/wk)

x

x

Travel Between Sites

x

x

Direct Patient Care

x

x

Respirator Protective Equipment

x

x

Eye Protection

x

x

Head Protection (hard hat)

x

Hearing Protection

x

Hand Protection

x

x

Feet, Toe Protection

x

Body Protection

x

Latex Exposure

x

Solvent Exposure

x

Paint (direct use) Exposure

x

Dust (sanding) Exposure

x

Ethylene Oxide Exposure

x

Cytotoxic (Chemo) Exposure

x

Blood/Body Fluid Exposure

x

x

Chemicals (direct use) Exposure

x

Mist Exposure

x

Wax Stripper (direct use)

x

Non-Ionizing Radiation Exposure

x

Ionizing Radiation Exposure

x

Laser Exposure

x

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential- Absolute Necessity.

Marginal- Minimal Necessity.

Constantly- 5.5 to 8 hours or more or 200 reps/shift.

Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely- Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

x

x

Sitting

x

x

Walking

x

x

Climbing Stairs

x

x

Climbing Ladders

x

Standing

x

x

Kneeling

X

x

Squatting (Crouching)

x

x

Twisting/Turning

x

x

Keyboard/Computer Operation

x

x

Gross Grasp

x

x

Fine Finger Manipulation

x

x

Hand/Arm Coordination

x

x

Pushing/Pulling(lbs. of force)

x

x

Carry

x

x

Transfer/Push/Pull Patients

x

x

Seeing Near w/Acuity

x

x

Feeling (Sensation)

x

x

Color Vision

x

x

Hearing Clearly

x

x

Pulling/Pushing Objects Overhead

x

x

Reaching Above Shoulder Level

x

x

Reaching Forward

x

x

Lifting Floor to Knuckle

x

20#

Lifting Seat Pan to Knuckle

x

20#

Lifting Knuckle to Shoulder

X

5#

Lifting Shoulder to Overhead

x

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.