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Function

The primary responsibility of the IT Security Administrator will be to maintain the IT Security Infrastructure, including servers, appliances, server based software and end point programs to assist in ensuring the secure operation of the Credit Union's computer systems, servers, and network connections. The IT Security Administrator will be expected to monitor, analyze and act on all of the output from all of the security systems and will be responsible for troubleshooting of any reported IT Security issues, errors or questions.

Duties and Responsibilities

• IT Security Servers/Appliances, Server Based Software, End Point Programs

• Administration, Configuration, Installation, Upgrades, Replacements

• Monitoring of and response to or escalation of security system output

• Evaluate the security of the infrastructure and identify areas for improvement.

• Suggest action plans that will increase the security posture of the organization without limiting or hindering required functionality.

• Troubleshooting of issues/errors with IT security equipment

• Perform scheduled security scans and remediation processes

• Service Desk Tickets

• 1st level of escalation for security tickets

• Retrieve and assign all Help Desk issues for Security

• Provide the first level support and coordinate the resolution of the issues

• Tickets for Issues, Errors, Questions and Suspicious Items

• Troubleshoot and provide solutions to complex hardware/software problems.

• Assist in developing policies pertaining to the IT Security environment.

• Participate effectively and efficiently when assigned tasks in support of projects, audits, penetration tests, security assessments and disaster recovery exercises.

• Support and contribute to the organization's security programs

• Assist in implementing system hardening procedures for all infrastructure equipment

• Continually develop a full understanding of the LAN/WAN

• Work with each department as necessary to maintain knowledge of the departmental functions that are performed on the in house computer systems.

• Ensure that written procedures are documented for all assigned functions and are updated as needed.

• Look for opportunities to work more proactively and less reactively with a goal of continuous improvement. Find ways to get ahead of issues rather than reacting in order to resolve them when they occur. Identify ways in which to better monitor and/or improve the systems and applications you are responsible for in order to increase system and application stability and up-time.

• Perform additional duties as assigned.

Qualifications and Education Requirements

Work Experience

• Minimum of five years IT experience required.
• One or more security industry certifications required, such as: CompTIA Security+, GIAC (Information Security Fundamentals), CCNA Security (Cisco Certified Network Associate Security), MCSA (Microsoft Certified Systems Administrator) with specialization in Security.
• Working knowledge of security protocols required.
• Working knowledge of IT systems, security measures and best practices required to protect corporate networks.
• Working knowledge of servers, software, networking equipment, telephone systems and other infrastructure elements required.
• Strong knowledge and understanding of PC hardware, software and common desktop systems.
• Analytical Skills - process flow analysis, systems analysis.
• Ability to learn and apply new technologies effectively.
• Ability to diagnose technical problems quickly and develop effective solutions.
• Ability to explain technical problems and fixes from the user's perspective.
• Strong customer service, troubleshooting, problem resolution and analytical skills developed and applied in a technical environment.
• Proficient in Microsoft Office Applications
• Excellent oral and written communication skills required.
• Experienced professional requiring little supervision.
• Ability to follow up on assignments, and complete tasks in a timely manner.