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Family Case Manager
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Job Description
- Provide an explanation of ELRC services and child care subsidy to families
- Interview and support families for the purpose of obtaining information, documenting, and determining eligibility.
- Respond to family inquires by phone or email within 24 hours.
- Accurately process applications and redeterminations to ensure timely eligibility determination and case management.
- Assists families with selection and enrollment in a quality child care setting or early care and education program and provide parent education and support.
- Inform families of their rights and responsibilities as recipients of child care subsidized benefits.
- Plan, organize, process and mange caseload to ensure timely enrollment, on-going case management and changes to work schedule, employment or eligibility status.
- Perform all functions according to OCDEL eligibility regulations and ELRC policies and procedures and apply to individual cases.
- Utilizes web-based databases, Pelican, SharePoint and On-Base to store, review, and update family information.
- Responsible for the maintenance of Compass Application and Rede Inboxes as well as updating the Application Log including documenting and reporting NVRA data.
- Coordinate family engagement with their child care provider as well as with other early learning programs including Early Head Start, Head Start and Pre-K Counts.
- Identify and coordinate referrals for relevant community resources and services beneficial to the child and family.
- Completes all required training and participates in professional development opportunities.
- Attend and participate in team meetings and staff meetings.
- Adhere to Community Family Advocates time and attendance policy.
- Performs other related work as required.
- Excellent customer service skills including the ability to interact positively and professionally with persons from all cultures and backgrounds.
- Demonstrate ability to listen to clients queries patiently and promptly respond to problems.
- Knowledge of customer service ethics, principles, and procedures.
- Ability to manage Outlook email and navigate the Internet.
- Excellent computer skills including data entry and creating pdfs.
- Ability to multi-task and prioritize work tasks.
- Ability to maintain electronic records and documents in an accurate and orderly manner according to agency policies and procedures.
- Ability to establish and maintain effective working relationships with families, staff, and other community service agencies.
- Ability to communicate effectively, both orally and in writing.
- Pennsylvania Child Abuse History Clearance (Act 33)
- Pennsylvania State Police Request for Criminal Records Check (Act 34)
- FBI Criminal Background Check (Act 73)
- Full time position requiring 37.50 hours per week in-person at Wood Street office.
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