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Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Director

Job Description & Summary

The Opportunity

As a Customer Data Platform (CDP) Strategy & Digital Personalization Director, CDP (Customer Data Platform) you will play a pivotal role with CDP implementation & oversight. Your work will involve developing strategies to refine technology use, improve employee experiences, and enhance customer engagement, creating an environment where people and technology thrive together.

As a Director, you will set the strategic direction and lead business growth efforts, making impactful decisions while overseeing multiple projects. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to our success. You will cultivate potential in others and actively collaborate across the PwC Network, leveraging our collective strength to amplify client satisfaction.

Responsibilities

• Leading digital personalization, MarTech, and/or CDP initiatives
• Driving audience segmentation, customer journey orchestration, and cross-channel activation strategies
• Shaping platform roadmaps and implementation strategies;
• Translating business objectives into scalable digital solutions;
• Leading complex initiatives across business and technical teams;
• Understanding of customer data strategy, integrations, and activation workflows; and,
• Influencing strategic direction across multiple workstreams

What You Must Have

• At least a High School Diploma
• At least 8 years of experience in sales, marketing or PwC experience

What Sets You Apart

• Preference for a Bachelor's degree
• Proven experience working with and versed in Adobe Experience Cloud products
• Previous experience in CDPs (Customer data platforms) such as Adobe Experience Platform (RTCDP) or similar products;
• Understanding of customer profile segmentation and experience in 360-degree view of customers in CDP
• Proven track record of managing successful CDP implementation, data architecture and data modeling; preferably with experience working in CDP, CRM
• Deep understanding of data-driven marketing, analytics and relevance / usage of real-time event data and associated attributes;
• Familiarity with CRM and Marketing Automation platforms (i.e. Salesforce Sales Cloud, Salesforce Marketing Cloud, etc.)
• Command of identifying resolution components and enabling technology (i.e. profile merge rules, identity graph, identity service provider, etc.)
• Working with audience-based digital marketing strategy either at an agency or brand
• Oversight of the CDP technology solution (e.g. oversee steady state assisting teams, interact with business owners, plan for break / fix and other enhancements / maintenance)

Travel Requirements

Up to 20%

Job Posting End Date

The salary range for this position is: $122,500 - $423,780. For residents of Washington state the salary range for this position is: $122,500 - $504,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines