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Chat Supervisor, Online Support-logo
Chat Supervisor, Online Support
Upgrade Inc.Phoenix, AZ
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About TheRole: Our Online Support Supervisor (Email & Chat) team coaches and develops a world-class team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a natural born leader who loves coaching, challenging, and developing people in a competitive fashion to drive world-class results. Your job is all about partnering with the leadership team to deliver unparalleled service while fostering a fun and enriching work environment. The right candidate will excel at finding process improvements and have excellent attention to detail. We’re looking for a dedicated, people-oriented Online Support Supervisor (Email & Chat) to guide, mentor and inspire our incredible team of Email or Chat Representatives. The right person is a self-starter, go-getter, motivator, and can connect online and offline with their team, and our customers. Your leadership challenge will be to determine when and how you motivate and inspire your team.      What You'll Do Have clear knowledge with internal policies and procedures  Manage team KPIs, and ensure department exceed goals  Have a strong focus on Quality and an amazing Customer Experience  Drive your team toward exceeding operational goals, using metrics to ensure efficiency, quality, and customer experience in day-to-day operations  Mentor, inspire, and provide guidance to your team with a focus on helping them achieve their goals, grow as team members, and create successful experiences for our customers  Act as the first point of escalation and troubleshooting for customer, systems or transactional issues within the team   Act as the primary point of contact for systems training, call, and email quality improvement within the team Take on additional responsibilities as assigned   What We Look For 1 - 3 years previous experience managing a team of specialists in a fast paced, goal oriented operations environment. Experience using Zendesk and Genesys Chat systems. Broad knowledge of consumer banking and/or Financial Services including, but not limited to, loan processing, onboarding new accounts, checking, savings, debit card, etc… Extensive knowledge of managing a team with high volume of emails and chats Detail-oriented, analytical, and highly organized self-starter and ability to work in fast-paced and dynamic environment Strong verbal and written communication skills Operations ( loans, bank accounts, mobile app, credit card, auto refinance, HELOC, processing, customer facing, financial, tech) experience a plus Excellent grammar, spelling, and punctuation. Ability to inspire a team and help develop a team of agents. Customer experience mindset and ability to be able to focus on process improvements within the department Ability to collaborate with peers, provide suggestions on process improvements and be innovative. What We Offer You Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package: Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass Wellness Incentive Program Kitchen fully stocked with snacks and beverages #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement .

Posted 2 days ago

Office Manager - Administrative-logo
Office Manager - Administrative
CentiMarkPhoenix, AZ
QuestMark Flooring, a division of CentiMark Corporation, is a well established, national leader in the industrial flooring industry for concrete polishing and epoxy systems. Since 1968 we have provided manufacturing facilities with a single source for solutions to their concrete floor needs. The successful candidate will be responsible for managing the day to day needs of the office and providing support to management as needed. Job Duties: Supporting Sales Representatives with proposals, memos, setting up conference calls, etc. Creating and maintaining reports in MS Excel and Word Managing a multi-line telephone system Processing all in-coming and out-going mail Ordering supplies Supporting Management with day-to-day business needs Tracking Sales and marketing campaigns Researching market segments and other daily sales support activities Job Requirements: Must have strong data entry skills with attention to detail SAP and Construction experience preferred Excellent communication skills Analytical, leadership, interpersonal, problem solving and organizational/time management skills Working knowledge of Microsoft Windows, MS Word, Excel & PowerPoint and the Internet. Professional telephone etiquette Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously Accounting experience QuestMark/ CentiMark provides a great work environment with challenging career opportunities. We also offer competitive compensation and excellent benefits including: Health Insurance (Medical, Prescription, Dental and Vision) Life Insurance Paid Holidays and Vacation 401(k) Plan For more information, please visit our website - www.questmarkflooring.com EOE and Drug Free Workplace*

Posted today

Sr. Manager Continuous Improvement-logo
Sr. Manager Continuous Improvement
McKesson CorporationTolleson, AZ
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Are you ready to take the lead in transforming our operations and driving excellence across our Dx network and CDx? Reporting directly to the Director of Engineering, our Sr. Manager of Continuous Improvement is a pivotal position where you'll be at the heart of innovation and progress. You'll be the mastermind behind continuous improvement programs, steering initiatives from conception to execution, and showcasing the amazing progress, risks, and results to our operations leadership and key stakeholders. In this exciting role, you'll build strong, collaborative relationships across BU segments and functions like Six Sigma, SDx, Engineering, and IT. Your mission? To identify, define, and prioritize initiatives that push boundaries and redefine what's possible. You'll lead a passionate team of Continuous Improvement Engineers and Specialists. Key Responsibilities: Spot Opportunities: Uncover continuous improvement possibilities within the Dx network that enhance productivity, safety, cost control, and quality. Forge Partnerships: Work closely with CDx and Dx leadership to grasp their current and future needs, from process standardization to DC flow optimization, collaborating seamlessly with Engineering and Six Sigma teams. Inspire Change: Influence management at all levels to secure the support and resources needed for timely and effective solution implementation. Engage Teams: Rally cross-functional teams toward common goals with your ability to inspire and engage. Communicate Brilliantly: Utilize superior communication skills to foster collaboration and drive success. Lead with Impact: Coach and develop your Continuous Improvement team, ensuring they have the training and guidance needed to achieve business objectives. Measure Success: Establish and track robust KPIs tied to organizational improvement goals, ensuring standardization across the network. Champion Improvement: Embed continuous improvement principles into the organization's strategic plan and goals. Position Requirements: Experience: Minimum of 5 years in a Continuous Improvement leadership role, with a deep understanding of supply chain or distribution logistics operations. Presentation Skills: Shine in showcasing opportunities and inspiring teams. Problem-Solving Prowess: Detail-oriented with excellent decision-making skills. Independence: Thrive with limited direction and adapt swiftly in a fast-paced environment. Expertise: Industrial Engineering or Lean Six Sigma experience is a bonus. Analytical Mind: Gather and interpret data like a pro. Flexibility: Ready to work various hours across our 24-hour distribution center operations. Travel: Willing to travel approximately 25% of the time. Minimum Requirements: Degree or equivalent experience. Typically has 9+ years of professional experience and 1+ years of supervisory and/or management experience. Schedule Mon-Fri 8am-5pm with flexibility Location - Must reside near 1 of the following locations- role is partially onsite Duluth, GA Aurora, CO Aurora, IL Clear Lake, IA Conroe, TX Holt, MI Jeffersonville, OH Lakeland, FL McCalla, AL Methuen, MA Montgomery, NY O Fallon, MO Oklahoma City, OK Olive Branch, MS Puyallup, WA Robbinsville, NJ Ruther Glen, VA Salt Lake City, UT Santa Fe Springs, CA Shepherdsville, KY Tolleson, AZ West Sacramento, CA West Seneca, NY Wilsonville, OR We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $104,100 - $173,500 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

Posted today

Licensed Practical Nurse (Lvn/Lpn) Full Time Nights-logo
Licensed Practical Nurse (Lvn/Lpn) Full Time Nights
PACSBuckeye, AZ
Now Hiring: Full-Time Night Shift LPN Location: Buckeye Care and Rehabilitation - Lancaster, OH Schedule: Full-Time | Night Shift 7PM - 7AM | Sign On Bonus - $5,000 Setting: Skilled Nursing Facility Care that Connects. Nursing that Matters. At Buckeye Care and Rehabilitation, we're more than just a facility-we're a community of care. We're looking for a compassionate and committed Licensed Practical Nurse (LPN) to join our night shift team and ensure our residents feel supported, safe, and respected around the clock. Whether you're calming a worried family member, administering care with skill and kindness, or simply holding a resident's hand in the quiet hours of the night, you make the difference. Your Role on the Night Shift: Provide direct nursing care under the direction of an RN or physician Administer medications and treatments accurately and timely Monitor residents' health status and report changes promptly Assist with admissions, discharges, and transfers as needed Maintain clear, accurate documentation Promote a calm, peaceful environment conducive to rest and recovery You Bring: Current Ohio LPN license (in good standing) Experience in long-term care or SNF preferred-but new grads are welcome too! Dependability and strong clinical judgment Empathy, patience, and a team-first attitude Willingness to work overnight and make those hours count We Offer: Competitive pay & shift differentials - $29-30.50 an hour. $1.50 shift differential. Bonus plans applicable. Full benefits package (medical, dental, vision, 401k, PTO) Supportive management and low staff turnover Opportunities for professional growth & advancement A meaningful role in a facility that feels like home $5,000 sign on bonus Who We Are: Buckeye Care and Rehabilitation is proud to serve our community with skilled nursing, rehabilitation, and long-term care services. We're driven by purpose, anchored in compassion, and inspired by the people we serve. Join Our Night Shift Team-Be the Light in the Dark. Apply now to start your journey with Buckeye Care and Rehabilitation. We can't wait to meet you.

Posted today

Teachers At Yankee Woods Kindercare-logo
Teachers At Yankee Woods Kindercare
KinderCareChandler, AZ
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide. Our teachers, center staff, and field leaders are the heart and soul of our business. When you join us, you'll be directly supporting children and their education every day and experiencing the trials and triumphs that come with that responsibility. But you'll never be alone. You'll do it all with a village of dedicated and passionate humans who care as much about helping kids reach their highest potential as you do. The best part? Seeing the positive impact you're making on the lives of young learners and their families-and knowing that your work matters. When you join our team as a Teacher we will: Invest in you and your career at KinderCare as you create a world-class experience in our classrooms Reward your commitment to our children and families as your journey continues with us When you join our team as a Teacher you will: Implement KinderCare's curriculum in a way that is consistent with the unique needs of each child Create a safe, nurturing environment where children can play and learn Partner and connect with parents, with a shared desire to provide the best care and education for their children Support your center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners Required Skills and Experience: Outstanding customer service skills, strong organizational skills, and the ability to multi-task and handle multiple situations effectively Meet state specific qualifications for the role or willingness to obtain CPR and First Aid Certification or willingness to obtain Physically able to lift a minimum of 40 pounds, and work indoors or outdoors Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity with children Read, write, understand, and speak English to communicate with children and their parents in English Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life: Know your whole family is supported with discounted child care benefits. - Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). Feel supported in your mental health and personal growth with employee assistance programs. Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. … and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. ",

Posted today

CNA-logo
CNA
Encompass Health Corp.Mesa, AZ
Nursing Assistant Career Opportunity (RNT) PRN position available Elevate Your Nursing Assistant Role at Encompass Health Are you in search of a fulfilling career rooted in your community and heart? At Encompass Health, we extend a familial embrace from the outset, inviting you to be an influential presence in people's lives within your community. As a Nursing Assistant, your role extends beyond support, allowing you to utilize your specialized skills to provide compassionate, personalized care, and assist RNs in guiding patients through their rehabilitation journey. Access cutting-edge technology and collaborate within a supportive team, dedicating time to understand and help patients achieve their rehabilitation goals. Experience a fulfilling career with comprehensive benefits starting from day one, ensuring the peace of mind you deserve in your professional journey. Welcome to a rewarding role where your contribution nurtures impactful care and personal fulfillment. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Joining us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits Our benefits are designed to support your well-being and start on day one: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about what they do; a definite benefit in our eyes. Realize Your Vision as a Nursing Assistant Assist nurses with patients and treatments as needed, including helping patients with daily personal activities like bathing, dressing, grooming, and eating. Prepare and transport patients and communicate patient concerns to nurses. Build meaningful relationships with patients and their families, understanding their unique needs to facilitate their recovery. Celebrate victories and milestones achieved by our patients. Qualifications High school diploma or equivalent preferred. CPR certification required. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eager to meet you, and we truly mean that. Join our family, and let's make a positive impact together!

Posted today

Assistant Branch Manager-logo
Assistant Branch Manager
Unlimited Service GroupPhoenix, AZ
Join Our Team as an Assistant Branch Manager at General Parts! Looking for a career that offers challenges, growth opportunities, and the chance to make a real impact? General Parts is seeking a dynamic individual to fill the role of Assistant Branch Manager located at our Phoenix Branch. Why General Parts? At General Parts, we're not just a company-we're a community driven by excellence and innovation. Joining our team means joining a culture of collaboration, support, and endless possibilities for advancement. Pay: $50,000-60,000 based on experience POSITION SUMMARY: The Assistant Branch Manager provides support to the Branch Manager and assists in the direction and coordination of the activities of technicians and branch service support personnel. ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below) Fulfills Branch Manager duties during Branch Manager absences. Assists Branch Manager on daily basis by directly or indirectly overseeing all or portions of branch service support staff and technicians as assigned. Assists Branch Manager with branch related administrative functions. Oversees proper adherence to service delivery functions (dispatch, parts ordering, warranty processing and billing). Assists with branch go-box and truck inventory review, and cycle counting. Assists with preparation and\or delivery of repair quotes, job bids, and\or Planned Maintenance agreements as needed. Fulfills and\or assists branch service support personnel as needed during busy times or absences. Performs HR functions as related to hiring, performance management, training, and development. Oversees and coordinates training of technicians and cross-training of service support staff. Participates in establishing and implementing technicians work schedules and on call schedules. Fields complaints and questions regarding customer service issues. Interacts with branch and corporate support personnel to resolve customer disputes. Conducts regular service support staff, technician, and safety meetings. Possess knowledge of and adheres to Company credit and collection guidelines. General Parts, LLC RESPONSIBILITIES OF THE POSITION: Supervisory position. Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization. Reports directly to the Branch Manager MINIMUM QUALIFICATIONS: Associate degree from a two-year college or technical school. 3-5 years of technical or mechanical work experience. 3-5 years management experience, or a combination of work and management experience. Excellent customer service, communication, and problem-solving skills • Must pass a pre-employment drug screen and criminal background check Must have a valid driver's license and be insurable by the Company's auto insurance company. • Highly safety conscious. Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision PHYSICAL DEMANDS: Normal office environment Occasional light lifting of office equipment, supplies, and boxes Frequent sitting with occasional walking and standing Requires dexterity on use of fingers for the operation of computers and other office equipment Join Us Today! If you're ready to take the next step in your career and join a team dedicated to success, apply now for the Assistant Branch Manager position at General Parts! Together, let's build a future filled with growth, innovation, and opportunity. General Parts Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ready to Elevate Your Career? Apply Now!

Posted today

Property Management - Service Technician - Phoenix (Ascend At Black Canyon)-logo
Property Management - Service Technician - Phoenix (Ascend At Black Canyon)
D.R. Horton, Inc.Phoenix, AZ
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. DHI Communities is a multifamily development division of D.R. Horton, Inc. DHI Communities is currently looking for a Service Technician-PM. The right candidate will help maintain our multi-family communities and deliver a high level of customer satisfaction. They will facilitate all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Service Technician is responsible for the maintenance of the community including community inspections, repairs, general maintenance and turn process, as well as proactively resolving customer issues prior to and after move-in and submitted work orders. Essential Duties and Responsibilities include the following. Other duties may be assigned. Evaluate resident repair issues to determine if they are warrantable items Complete assigned work orders generated from resident requests for service, as well as routine upkeep of the community by diagnosing the source or cause of a defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements Complete the make-ready process to prepare vacant homes for leasing and new move-ins by completing the pre and post move-out inspections, creating a "punch" list of maintenance work and supplies required and complete work Perform necessary repairs to homes such as (but not limited to) minor electrical, minor pluming, minor HVAC, texture repair and painting Schedule and manage subcontractors to make designated warranty and make ready/turn repairs in the absence of the Service Manager Certify warranty work is completed within contractor obligations Follow up with residents to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met. Solicit online reviews to enhance reputation of community Monitor inventory and supplies and inform Service Manager when supplies need to be ordered Undergo training for managing construction walks on ready units, ensuring the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as a management representative in the absence of the Service Manager Field emergency service calls when on call after hours and on weekends Conduct moves in and out orientation process including condition of home and arrange for any work needed as identified during move in inspection Maintain the grounds, common areas, and amenities. Some examples include picking up trash, maintaining dumpster enclosures, pet waste, debris, pressure-washing, performing general cleaning, painting curbs and signage Participate in on-going training by Service Supervisor and other resources as needed and/or required Maintain accurate records of all maintenance and repair work performed Effectively communicate with various support teams to ensure quality documentation, reporting and community performance Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Ability to work overtime and be on-call for emergency services after hours Required Qualifications High school diploma or general education degree (GED) 1 or more years related experience preferred, including carpentry work, drywall, texture repair and painting Must have a valid driver's license, proof of car insurance, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime Ability to work independently and be productive without supervision Ability to utilize DHI Residential warranty applications on a smart phone, tablet, or laptop Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DHI Residential warranty applications Proficiency with text and email Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock The noise level is generally loud Preferred Qualifications Prior experience as a Service Tech or groundskeeper in Residential/Property Management preferred Experience with minor electrical, plumbing and HVAC repair work preferred Community onboarding and disposition experience is a plus EPA and CPO of license are a plus Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: Medical, Vision and Dental 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life Insurance Vacation, Sick, Personal Time and Company Holidays Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2 Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings! LinkedIn, Twitter, Facebook, Instagram

Posted today

Counter Sales Associate-logo
Counter Sales Associate
White Cap Construction SupplyPhoenix, AZ
A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for a Counter Sales Associate! Do you want a part in helping to Build America? As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation's largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. We are hiring immediately for a Counter Sales Associate! Why a career with White Cap? Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time. Stability: Since 2020, White Cap has doubled in size and continues to grow. Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential. Love where you work: White Cap has been certified as a Great Place to Work. Inclusive culture: Work in a place that values and celebrates who you are. A Counter Sales Associate at White Cap… Demonstrates exceptional customer service to our walk-in, phone, and will call customers. Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required. Communicates product features, benefits, and warranty policy information to customers. Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems.) Upsells by identifying related products, add-on extensions, and informing customers of product promotions. Performs other duties as assigned. Preferred Qualifications Demonstrated success providing excellent customer service. Experience with sales order computer software, preferably Oracle. Knowledge of construction and industrial products. Spanish language proficiency. If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

Posted today

Associate Supervisor, Merchant Operations - New Verticals-logo
Associate Supervisor, Merchant Operations - New Verticals
DoorDash Tempe, AZ
About the Team The New Verticals team exists within the Merchant Services org and is dedicated to the build and maintenance of Merchant Catalogs. More specifically, we create and update catalogs for Merchants to sell to customers on our platform. Our team receives bulk inventory data from Merchants and translates that information into high-quality data, to make items as shoppable as they are in store. Catalog specialists know all things catalog and help to enrich our workflows by identifying process gaps and opportunities to build and implement new tooling or train our vendors to increase quality and efficiency. We also provide backend support for our Merchants and the core Catalog teams. We work primarily within Google Sheets, MODE Analytics, JIRA, and Salesforce. About the Role As an Associate Supervisor within the Enterprise Catalog team , you will support the ENT Catalog Supervisor in overseeing a team focused on building and maintaining high-quality catalog data for our largest merchant partners. Your work will directly impact catalog accuracy, process improvements, and the merchant experience. This role emphasizes catalog quality and cross-functional project execution , including identifying and resolving data issues, supporting tooling enhancements, and implementing scalable solutions. Prior experience in people management or technical operations is strongly preferred. You should be comfortable navigating ambiguity, guiding a team through shifting priorities, and partnering with stakeholders across the business. This is a hybrid role with some required in-office days, plus opportunities to join All-Hands events, planning sessions, and team-building activities. A Day in the Life Might Include… Leading a catalog quality initiative from discovery to implementation — identifying a root cause (e.g., miscategorized SKUs), partnering with stakeholders to align on a fix, and driving adoption across teams. Reviewing Red Pipe build escalations, vendor feedback, or merchant-submitted changes and collaborating with VMO or S&O to close quality gaps. Meeting with specialists for 1:1 coaching or unblocking operational challenges during a catalog build. Owning project updates in a cross-functional sync — aligning timelines, surfacing risks,and ensuring execution stays on track. Pulling or reviewing data to identify catalog issues (e.g., incorrect taxonomy, invalid restrictions) and flagging them for correction. Supporting internal process audits or workflow refinements to improve build consistency and reduce manual rework. You’re excited about this opportunity because you will… Help oversee a team of catalog specialists, supporting day-to-day operations and performance coaching. Act as a subject matter expert in catalog quality, working through ambiguous workflows and helping to identify root causes and long-term fixes. Lead and support cross-functional projects that improve catalog accuracy, taxonomy standards, and tooling efficiency. Provide real-time support through 1:1s, team syncs, and proactive troubleshooting. Partner closely with internal teams (e.g., VMO, Integrations, Product) to resolve escalations and improve merchant onboarding outcomes. We’re excited about you because you… Are passionate about operational excellence and team development. Can translate complex catalog issues into actionable next steps for both technical and non-technical audiences. Enjoy identifying process gaps and collaborating on long-term solutions. Thrive in dynamic environments and can confidently lead your team through change. Are proactive, independent, and a strong communicator.     Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Posted 2 days ago

Merchant Sentiment Manager-logo
Merchant Sentiment Manager
DoorDash Tempe, AZ
About the Team The Merchant Sentiment team at DoorDash serves as a single-contact for Merchant partners enrolled in this program - providing white-glove, personalized service, and support. Our mission is to build trust, increase merchant satisfaction while promoting advocacy, and long-term partnership. We are looking for someone technically inclined, creative, and empathetic to lead our Merchant Sentiment Team. About the Role As a Manager on our Merchant Sentiment Operations team, you will oversee the day-to-day operations and long-term success of your Merchant Sentiment team. We're looking for someone with people management experience, who is solution focused, and has a natural capacity to effectively manage groups of people to achieve collective goals. Our best Managers are team first, manage change and have experience guiding and motivating people at all levels across a variety of responsibilities.  As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is deemed essential as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment. Due to the in-office presence, you must live within a commutable 50 miles of the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. You’re excited about this opportunity because you will… Provide mentorship to leaders within your team, supporting their growth and development. Conduct weekly 1:1s with Supervisors and monthly skip-level meetings to provide guidance and coaching. Define, set, and measure team OKRs, KPIs, and goals, ensuring alignment with Merchant Sentiment objectives. Influence the future state of operations, driving strategies for scale and automation to optimize workflows. Collaborate with business partners and other cross-functional teams, influencing workstreams that support our organization's goals. Lead and oversee org-wide initiatives to contribute to their success and impact. Strategize by designing, building and executing process improvement projects to drive operational efficiencies and improve the customer experience We’re excited about you because… You have 3-4 years leadership experience in a Customer Support role or Account Management role. A strong track record of team leadership and mentorship, with a minimum of 5 years of people management experience. Proven experience in setting and achieving objectives and goals within a team or department. Proficiency in strategic planning, project management, and influencing operational improvements Experience with SQL or similar query languages to search internal databases. Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.. Ability to drive change management initiatives and execute future state plans effectively. Excellent collaboration and communication skills to work effectively with cross-functional teams and departments.   About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Posted 1 week ago

Associate, Workforce Planning Scheduler-logo
Associate, Workforce Planning Scheduler
DoorDash Phoenix, AZ
About the Team As one of DoorDash's core operations teams, Support Ops ensures that when there are bumps in the last mile there's always someone there to help make things right. Our team designs, manages and operates DoorDash's massive and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience every time. About the Role  As part of DoorDash's Support Operations Team, we're looking for an experienced Workforce Planner to help develop and scale our support lines of businesses. This role will help schedule our monthly, daily, and hourly staffing levels and ensure we're providing our customers with excellent service with up to date hiring plans. You will play an important part in improving schedule efficiency, reporting, and planning around floor staff utilization. In this role you will: Build support ramps and schedules at a weekly, and interval level for a large, 24/7/365 organization. Build and improve reports on agent staff utilization and schedule optimization, both globally and by line of business. Schedule shifts for support, and allocate PTO allowances by line of business. Analysis on historical data to provide insights that improve support operations. Guide Short-Term staffing adjustments to address current staffing gaps. Build shift-bids and schedules for pilots, internal support teams, and for business operations. Work with our operations team to track how our staffing is being implemented and optimized. Make decisions on future possible issues and corrected improvements. Partner with Real Time Analysts for demand insight and outage reporting. You're excited about this opportunity because you will… Collect and analyze information to ensure data-driven results - you love getting into the weeds. Enjoy attacking complex problems and building something that hasn't existed before. Are efficient and orderly in accomplishing a task through concern for all the areas involved, no matter how small; have outstanding direct and clear written and verbal discussions. Display the ability to keep all parties involved updated and  you can implement and finish the task at hand. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to do better. We're excited about you because…  BA/BS degree or equivalent practical experience Minimum of 2 years of workforce planning or other relevant experience. Scheduling experience across multiple inbound channels (Chat, Phone, Web, Social) Experience with Workforce Management software, Assembled. (e.g., NICE, Verint, Aspect, Assembled) Fluent in Excel formulas and Erlang calculations Experience with outsourced customer support vendors Experience with Salesforce About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Posted 3 weeks ago

Account Manager - Restaurants-logo
Account Manager - Restaurants
DoorDash Tempe, AZ
About the Team In Inside Account Management (IAM) we drive DoorDash market share and restaurant revenue growth for our SMB merchants. We prioritize incremental order volume and value at the deepest, incremental level, to gain new levels of success for DoorDash and the restaurant owners who are our partners. Our team leverages products, optimizing options, and experience establishing communication and engagement with prospects to procure long-term growth, for the longevity of our merchants and the DoorDash platform. About the Role The Merchant Success Manager is responsible for a merchant's long-term retention, engagement, and overall satisfaction with DoorDash. You will cultivate our relationships with SMB business owners while helping them craft a successful partnership with DoorDash. You will demonstrate a broad scope, including holding periodic business check-ins, making operational improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on a book of accounts. You will report to the Inside Sales Manager on our Inside Account Management team.  This is a  hybrid role based in the specified cities above, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through trainings, offsite, team-building events, and other business-related necessities.  You’re excited about this opportunity because you will… Make outbound dials to existing merchants from your book of business (200+ accounts) to upsell them on DoorDash products and marketing spend Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants) Advise business owners on promotions and spending to achieve their revenue goals Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth  Reduce churn, while identifying and supporting new store expansions  Collaborate with internal growth teams to identify the best products to pitch to merchants Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities We’re excited about you because… You have 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption You have 1+ years of experience in Outbound Sales being held to DTT minimums You have 1+ years of experience in business operations or related setting You have experience in prior Outbound sales, account management, portfolio management, or related roles You have experience using Salesforce or similar CRM tools You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level You demonstrate empathy with customer needs and adapt to meet their unique goals   Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.  In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here . See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $23.84 — $35.04 USD The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $28.60 — $48 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Posted 1 week ago

Supervisor, Specialty Support Operations-logo
Supervisor, Specialty Support Operations
DoorDash Tempe, AZ
About the Team As one of DoorDash’s core Support Operations teams, Live Customer Support Operations is a highly specialized and tactical team, tasked with ensuring that when there are bumps in the last mile, there’s always someone there to help make things right.  About the Role As a Supervisor on our Marketplace Operations Team, you will oversee a team of trained support staff. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day-to-day operations of an expanding company while maintaining and improving on bold quality and speed metrics for your team. At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. You’re excited about this opportunity because you will… Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries. Improve our internal tools, and offshore agents to provide high-quality support Establish and manage your team to individual and team goals and objectives Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business Create, distribute, and present impactful and reporting on performance Opportunity to have a positive impact on your line of business We’re excited about you because… You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level You are an owner, always looking for opportunities to better your work product You thrive working in a fast-paced, ever-changing environment with an ability to learn and implement new processes efficiently You are comfortable making tough decisions that balance the trade-off between quality and quantity You have a Bachelor’s degree or equivalent experience You have 2+ years or more of people management or team lead experience You have a mind and talent for process improvement You have experience in pulling data and using data to influence your decisions You have knowledge of Salesforce, Sigma, and Google Suite You are comfortable working a hybrid model, with some in-office days and some remote days You have experience in the tech, contact centers, restaurant, or logistics industries (preferred) You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred) About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Posted 2 weeks ago

Warehouse Associate - Glendale (Part Time)-logo
Warehouse Associate - Glendale (Part Time)
DoorDash Phoenix, AZ
This is a Part Time position with the opportunity to grow into Full Time. About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience store. DashMart stocks everything from convenience store and grocery store essentials to specialty, artisanal food items. We partner with everyone from big brands everyones' familiar with to local craftspeople and chefs that maybe only the locals know. Shifts: Morning, Day, Evening, Weekend, Part-Time and Full-Time About the Role Picking and Packing orders. Pick orders that come through the app, pack the order and hand off to our drivers. Inventory and Spoilage Management. Stock receivables and manage inventory, including shelf life. Warehouse Organization . Clean and organize the warehouse. Delight Customers . Ensuring substitutions are approved with the customer. You’re excited about this opportunity because… Competitive pay (10pm-6am will even receive a $2 increase in pay) Health benefits starting day 1 for full-time employees Gym membership reimbursement (up to $75/month) Paid time off (PTO) and sick leave Career advancement opportunities SmartSpend plus discount program for goods and services ( including several cell phone discount plans) DoorDash gives back ( https://blog.doordash.com/ ) Being a part of a new concept business and helping to build it We're excited about you because... You're self-motivated , positive, and a team player You have a proven track record of success in a retail environment You're able to be on your feet and handle warehouse duties including lifting up to 40 pounds (with or without accommodations). You have a high school diploma or GED equivalent Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.  DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others.  To learn more about our benefits, visit our careers page here . Base Pay: $15 — $15 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Posted 30+ days ago

Supervisor, Merchant Sentiment-logo
Supervisor, Merchant Sentiment
DoorDash Tempe, AZ
About the Team DoorDash Support doesn't stop at solving live order issues. The Merchant Sentiment team at DoorDash serves as a single-contact for Merchants enrolled in this program - providing white-glove, personalized service, and support. Our mission is to build trust, increase merchant satisfaction while promoting advocacy, and long-term partners.  About the Role The Supervisor, Merchant Sentiment plays a critical role in ensuring the success of our Merchant partners across both the DoorDash and Caviar platforms. As an expert in all things Merchant, you’ll be responsible for coaching and leading a team to deliver an exceptional support experience that is both empathetic and personalized. Strong leadership skills, including experience managing people and metrics, are essential for this role. As a Supervisor you’ll also be responsible for providing an increased level of partnership to escalate and investigate complicated issues.  As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is deemed essential as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment. Due to the in-office presence, you must live within a commutable 50 miles of the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. Key responsibilities: Manage a team of 15-18 Merchant Sentiment Specialists to hit metrics, while also promoting a culture of pride, care, and enthusiasm for the work they're doing. Report on team performance to leadership weekly; create open communication channels that share wins and challenges. Work with DoorDash's Merchant Support Operations, Partner Integrations and Live Operations teams to implement outstanding support. Be a liaison between DoorDash, Merchants and our teams for escalated issues. Be a point of escalation from Merchant partners such as Enterprise Partner Managers or Engagement Managers with a willingness to find a solution at all costs. Monitor, review and assess CSAT and NPS responses to identify areas of opportunity and feedback for Merchant Sentiment Specialists.  Create performance improvement and career development plans for each member of your team. Become an expert across all-things-Merchant at DoorDash. This includes our sister-platform, Caviar. You're excited about this opportunity because you will… You have deep experience in any of the following and are eager to broaden your skills in the others: contact center operations, customer/merchant/brand Experience, process improvement, project management, account management. You enjoy building new processes and optimizing operations from the ground up. You understand gray area, risk, and are comfortable working and producing measurable results. You are as passionate about Operations as you are about the Merchant and on top of that, you enjoy managing a team and promoting talent . You think about scalable processes and long-term vision and build the infrastructure to get there. We're excited about you because… You have 4+ years of relevant work experience, with at least 2 years of experience managing people . You have experience achieving deliverables on a small to medium sized team. You have experience participating in projects. You are as comfortable operating from a 30k foot level as you are at the micro-granular level. You are comfortable dealing with ambiguity.  You're curious, always learning, and eager to find out the "why". You're passionate about our business. You have experience pulling data and using data to influence your decisions. You have knowledge of Salesforce, Sigma, and Excel (can maintain complex spreadsheets)/Google Sheets. You have experience in the tech, restaurant, or logistics industries. You have familiarity with working with large, diverse customer support, operations, and sales organizations. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Posted 2 weeks ago

DashMart Team Member - Peoria-logo
DashMart Team Member - Peoria
DoorDash Peoria, AZ
DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience store.  Shifts: Morning, Day, Evening, Weekend , Part-Time and Full-Time What You’ll be Doing Picking and Packing orders. Pick orders that come through the app, pack the order and hand off to our drivers.  Inventory and Spoilage Management. Stock receivables and manage inventory, including shelf life.  Warehouse Organization . Clean and organize the warehouse.  Delight Customers . Ensuring substitutions are approved with the customer.  Why you’re excited about us Competitive pay (10pm-6am will even receive a $2 increase in pay) Health benefits starting day 1 for full-time employees Gym membership reimbursement (up to $75/month) Paid time off (PTO) and sick leave Career advancement opportunities SmartSpend plus discount program for goods and services ( including several cell phone discount plans)  DoorDash gives back ( https://blog.doordash.com/ ) Being a part of a new concept business and helping to build it We’re excited about you because You’re self-motivated , positive, and a team player You have a proven track record of success in a retail environment You’re able to be on your feet and handle warehouse duties including lifting up to 50 pounds (with or without accommodations).  You have a high school diploma or GED equivalent We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using  Covey Scout for Inbound on June 20, 2024. Please see the independent bias audit report covering our use of Covey here . Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.  DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others.  To learn more about our benefits, visit our careers page here . Base Pay: $15 — $15 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Posted 30+ days ago

Licensed Optician, Part-Time - SanTan Village-logo
Licensed Optician, Part-Time - SanTan Village
Warby ParkerGilbert, AZ
Job Status: Part-Time Warby Parker is searching for skilled and enthusiastic Licensed Opticians to join our growing team of in-house optical all-stars and play an integral part in what we’re all about—helping people see! In this role, you’ll become an expert in our brand and our glasses (take a peek at  how they’re made ). Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll deliver extraordinary customer service to leave them excited and confident about our glasses. Along the way, you’ll partner with motivated, collaborative individuals who take their work (but not themselves) seriously. You’ll also expand your current skill set with a slew of career-advancing resources and benefits. Our ideal candidate is a lifelong learner who’s eager to help Warby Parker grow. Sound a lot like you? Wonderful—read on! What you'll do: Work directly with customers to help meet all of their eyewear needs Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy Check that our finished eyewear meets our optical standards, as well as customer requirements and requests Use your expertise to explain prescription terminology and product offerings to customers Work with your team to make sure all customers receive exceptional service Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization Represent our brand to help educate others and get them excited about our values and mission Who you are: A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) Passionate about the eyewear and retail industries A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand Dedicated to going above-and-beyond to make customers (and your teammates!) happy An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment Extremely detail-oriented and capable of juggling a wide range of responsibilities Open-minded—you’re constantly learning and challenging what you know Someone who takes your work very seriously, but not yourself Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) If you are a California resident, please review the additional privacy disclosures available in Section 8 of our  Privacy Policy , which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”). About Us: Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Posted 30+ days ago

Accounts Payable Coordinator-logo
Accounts Payable Coordinator
FenderScottsdale, AZ
Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation’s ("FMIC") Accounts Payable team, we proudly process a large volume of complex invoices from domestic and international vendors in a highly automated environment, using the latest AP processing technologies. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally. We are searching for an Accounts Payable Coordinator to join our team in Scottsdale, AZ . This entry-level role offers tremendous growth potential for early career professionals interested in finance and accounting. The AP Coordinator will assist with processing vendor payments, processing vendor invoices in a highly automated environment, resolving discrepancies, responding to inquiries, maintaining records and documentation, and supporting the AP team with various administrative tasks to ensure smooth financial operations.  This position offers an excellent opportunity for professional development and advancement within our Finance-Accounting department at Fender. This is a hybrid role based out of Scottsdale, AZ. Essential Functions: Process Vendor invoices with varying degrees of complexity Maintain organized digital and physical filing systems for AP documentation Support the team with basic invoice research and discrepancy resolution Route invoices through appropriate approval workflows Communicate with internal departments to gather missing information Assist with data entry and basic reporting tasks Support the accounts payable team with administrative duties as needed Learn and follow department best practices and procedures Participate in process improvement efforts Other tasks, as assigned Qualifications: Associate's degree in Accounting, Finance, Business, or related field; Bachelor's degree preferred but not required 1-2 years of office/administrative experience (accounting experience a plus) Strong math skills and basic understanding of accounting principles preferred Strong attention to detail and commitment to accuracy Proficient in Microsoft Office Suite (Word, Excel, Outlook) Excellent organizational skills and ability to manage multiple priorities Effective written and verbal communication skills Problem-solving and critical thinking abilities Collaborative team player with a positive attitude and willingness to learn Ability to multi-task, prioritize, and adapt to a fast-paced environment Desire to grow within the finance/accounting field About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com . FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Posted 6 days ago

Senior eCommerce Operations Specialist -logo
Senior eCommerce Operations Specialist
FenderScottsdale, AZ
Fender Musical Instruments Corporation is a world famous brand with offices across the globe . Within Fender Musical Instruments Corporation’s ("FMIC’s") eCommerce team, we are leveraging Shopify to deliver a seamless and optimized online shopping experience for musicians all around the world – and extended across the FMIC portfolio of brands. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally. We are searching for a  Senior eCommerce Operations Specialist  to join our Global eCommerce team in Scottsdale, AZ .  This individual will support both the Director of Fender.com and VP of eCommerce and will be responsible for providing 365-day-a-year operations coverage for the consumer-facing D2C eCommerce experience. The role requires extensive daily coordination and interaction with a cross-functional eCommerce team distributed across multiple offices in the US and abroad. While Scottsdale, AZ is the preferred location for this hybrid role, consideration will be given to applicants within commutable distance to our Los Angles office. Essential Functions: Define and control operational business continuity 365 days a year as required, ensuring critical operational support is available for all core eCommerce systems and processes across Fender.com, JacksonGuitars.com, and PreSonus.com - including the Shopify platform itself, payment gateways/processors, and backend ERP systems. Guide and control best practices around Customer Service and Artist Relations team engagement to ensure excellent consumer experience — and own process training to these groups when and where needed. Lead partnership with eCommerce merchandising team (and other internal teams, such as Artist Relations) regularly to define, build, and test revenue-driving promotions. Lead relationship with logistics staffing as needed to optimize order fulfillment processes and ensure timely and efficient order delivery. Widen the eCommerce revenue footprint by guiding operational integration and process definition in ongoing market and brand expansion efforts. Define and periodically audit daily requirements of the Loss Prevention practice — providing regular trend analysis and process optimization and guiding chargeback investigations. Lead regular system-wide access control review and content/configuration audits Ensure critical operations support is available during peak eCommerce promotional periods (including Labor Day, Black Friday, Cyber Monday, Xmas). Guide documentation of eCommerce systems and processes Maintain oversight and reporting on KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI’s. Work closely with sales operations. Guide incident management for any major issue affecting conversion rate, new member activation or availability of the products or the platforms. Additional duties as assigned Qualifications: 5+ years of experience working in a direct-to-consumer eCommerce environment, including: Demonstrated expertise with eCommerce platforms (Shopify, Magento, BigCommerce, or similar) Experience with fraud/loss prevention tools and strategies Mastery of post-purchase scenario handling, including order issue resolution and return management, with a proven track record of utilizing best practices and automation tools in those scenarios Detail-oriented with expertise in content management including strong proofreading skills and proficiency with promotional and catalog tools Experience with Shopify workflow automation and app marketplace offerings is highly desired Strong analytical capabilities with aptitude for mastering complex systems Proficiency in Microsoft Office and online collaboration tools (Google Docs, etc.) Excellent verbal and written communication, organization, and time management skills Skilled at evaluating challenges and delivering practical solutions SAP experience a strong plus About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com . FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Posted 30+ days ago

Upgrade Inc. logo
Chat Supervisor, Online Support
Upgrade Inc.Phoenix, AZ

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Job Description

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About TheRole:

Our Online Support Supervisor (Email & Chat) team coaches and develops a world-class team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a natural born leader who loves coaching, challenging, and developing people in a competitive fashion to drive world-class results. Your job is all about partnering with the leadership team to deliver unparalleled service while fostering a fun and enriching work environment. The right candidate will excel at finding process improvements and have excellent attention to detail.

We’re looking for a dedicated, people-oriented Online Support Supervisor (Email & Chat) to guide, mentor and inspire our incredible team of Email or Chat Representatives. The right person is a self-starter, go-getter, motivator, and can connect online and offline with their team, and our customers. Your leadership challenge will be to determine when and how you motivate and inspire your team. 

 

 What You'll Do

  • Have clear knowledge with internal policies and procedures
  •  Manage team KPIs, and ensure department exceed goals
  •  Have a strong focus on Quality and an amazing Customer Experience
  •  Drive your team toward exceeding operational goals, using metrics to ensure efficiency, quality, and customer experience in day-to-day operations
  •  Mentor, inspire, and provide guidance to your team with a focus on helping them achieve their goals, grow as team members, and create successful experiences for our customers
  •  Act as the first point of escalation and troubleshooting for customer, systems or transactional issues within the team
  •   Act as the primary point of contact for systems training, call, and email quality improvement within the team
  • Take on additional responsibilities as assigned

 

What We Look For

  • 1 - 3 years previous experience managing a team of specialists in a fast paced, goal oriented operations environment.
  • Experience using Zendesk and Genesys Chat systems.
  • Broad knowledge of consumer banking and/or Financial Services including, but not limited to, loan processing, onboarding new accounts, checking, savings, debit card, etc…
  • Extensive knowledge of managing a team with high volume of emails and chats
  • Detail-oriented, analytical, and highly organized self-starter and ability to work in fast-paced and dynamic environment
  • Strong verbal and written communication skills Operations ( loans, bank accounts, mobile app, credit card, auto refinance, HELOC, processing, customer facing, financial, tech) experience a plus
  • Excellent grammar, spelling, and punctuation.
  • Ability to inspire a team and help develop a team of agents.
  • Customer experience mindset and ability to be able to focus on process improvements within the department
    Ability to collaborate with peers, provide suggestions on process improvements and be innovative.


What We Offer You

  • Great open office space
  • Paid time off (PTO)
  • 401K matching
  • Comprehensive benefits package: Medical, dental, vision, life insurance & disability
  • Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
  • Paid parking or platinum pass
  • Wellness Incentive Program
  • Kitchen fully stocked with snacks and beverages


    #LI-Onsite

    For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.

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