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DLA PiperPhoenix, AZ
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together. Summary The Sectors & Clients Sr Manager plays a key leadership role driving strategic growth initiatives. This individual partners directly with sector and practice leadership, lawyers, and firmwide BD colleagues to identify, develop and pursue client growth opportunities, deepen client relationships, and proactively drive go-to-market strategies that result in measurable revenue growth. This individual will lead cross-functional collaboration, drive internal stakeholder engagement, and provide hands-on execution support for strategic pursuits, client targeting, campaigns, and key account growth plans. Location This position can sit in our New York, Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Miami, Minneapolis, Philadelphia, Phoenix, Raleigh, Seattle, Short Hills, Tampa, Washington D.C., or Wilmington office and offers a hybrid work schedule. Responsibilities Develop and drive sector specific annual strategic plans focused on growth in partnership with sector leadership. Lead the identification and development of new business opportunities and manage pipeline. Drive cross-practice and cross-sector collaboration around emerging and key issues/trends for the sector. Identify and pursue client targeting initiatives. Develop thought leadership and content-driven marketing campaigns that showcase the firm's deep understanding of industry trends and priorities. Partner with Pursuits and Pricing teams to shape strategic RFP responses and win themes. Build and maintain sector specific and client marketing materials, website content, and pitch materials. Use data and analytics tools to monitor growth, prioritize targets, and assess ROI. Utilize AI-driven BD tools to enhance efficiency and automation. Scope, plan and execute high-impact sector events, roadshows, webinars, and conference sponsorships, aligned with BD objectives. Collaborate with Communications team to amplify sector presence across media, directories, awards, and digital channels. Develop client-specific playbooks, strategic account plans, and dashboards for key targets of the sector and keep track of client revenue growth. Lead the onboarding and integration of lateral hires within the sector with a strong emphasis on client and relevant partner introductions focusing on cross-sell strategy. Supervise and mentor team members where applicable, fostering a high-performing, client-centric culture. Advise and manage the sector marketing budget, ensuring alignment with firm priorities and ROI. Proactively report on sector trends and insights gathered from key marketing efforts, pitches and initiatives. Leverage Market and Business Intelligence team for staying abreast of sector related opportunities and trends. Monitor industry news and developments to share relevant client and sector insights with key stakeholders. Desired Skills This multifaceted position requires a unique blend of legal knowledge, business acumen, and exceptional coaching and interpersonal skills. Solid understanding of the legal industry, including different practice areas and the overall legal process. Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders. Strong business acumen, with the ability to identify and pursue business development opportunities. Excellent organizational skills and attention to detail, capable of managing multiple client accounts simultaneously. Proficient in using customer relationship management (CRM) systems and other relevant software tools. Ability to adapt to changing priorities, work under pressure, and meet deadlines. Professional demeanor, maintaining confidentiality and handling sensitive client information with discretion. Minimum Education Bachelor's Degree in Law, business or related field. Preferred Education Level JD Minimum Years of Experience 8 years' Proven experience in client management or account management roles within a law firm or legal services environment. Essential Job Expectations While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed. Ability to work under pressure and manage competing demands in a fast-paced environment. Perform all other duties, tasks or projects as assigned. Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people. Physical Demands Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Work Environment The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified at the firm's discretion in the future. Disclaimer The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment. Application Process Applicants must apply directly online instead of sending application materials via email. Accommodation Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com. Agency applications will not be considered. No immigration sponsorship is available for this position. The firm's expected hiring range for this position is $153,667 - $223,005 per year depending on the candidate's geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k). #LI-FG1 #LI-Hybrid DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.
Posted 30+ days ago
NTT DATAbullhead city, AZ
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. This position will join the Global IP Network (GIN) team at NTT. NTT's Global IP Network is one of the world's largest Tier 1 global IP backbones, spanning the Americas, Europe, Asia and Oceania on a single autonomous system number AS2914. As a top wholesale IP provider globally, our network has received many international recognitions, including Best Global Wholesale Carrier, Best North American Wholesale Carrier and Wholesale Operator of the Year, among others. The Global Client Manager (GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, to ISPs and Internet-centric companies, both domestically and internationally. This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms. In addition, the GCM may be assigned existing customers, where the GCM is responsible for managing all aspects of account needs. Within assigned accounts the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system. The GCM will be responsible for leading the strategy and success of the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. In this role you will: Generate incremental new sales consistent with monthly targets Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound Develop and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations Development of close working relationships with NTT international affiliate companies Work closely with Sales Engineering, Customer Solutions, Order Management, Operations, and other key eco-system team members to drive successful and meaningful customer experience with GIN Development of a sales plan consistent with department objectives Track, manage, and report ongoing activity relative to plan Ability to travel up to 50%, or as needed Performs other duties as they may be assigned This role is perfect for you, if you: Must have experience selling 100 Gig+ connections to clients in industries like gaming, hosting, CDN, OTT, etc. Minimum of 3-5 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth Have a good understanding of IP transit network and IP transit network customers and a familiarity with the unique technical requirements of IP transit network consumers Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services Have a good understanding of the respective strengths and weaknesses of such Providers Bachelor's Degree in Business, Marketing, Finance or a related field preferred Skills and Core Competencies Must be familiar with the unique technical requirements of IP Transit network customers Development of complex multi-component business solutions within the Technology and/or ISP industries Thorough understanding of the underlying technologies and economics of the Internet. A track record of over-achieving sales quotas Must be able to efficiently communicate to senior management both within and outside the company Ability to prepare and deliver professionally structured and written customer proposals with limited supervision Ability to work efficiently with finance, sales engineering, legal, and IP engineering resources Excellent communication skills, both verbal and written Proficient in use of Salesforce (SFDC) or similar CRM Proficient in use of all Microsoft Office applications Flexibility to work outside of standard 8am-5pm US time zone hour Organizational Relationships Must be able to efficiently communicate to senior management both within and outside the company. Ability to work efficiently with finance, sales engineering, legal, IP engineering resources Additional Career Level Description: Knowledge and application: Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters. Impact: Impacts short to medium term goals through personal effort or influence over team members. Accountability: Accountable for own targets with work reviewed at critical points. Work is done independently and is reviewed at critical points. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 weeks ago
Vantage West Credit UnionTucson, AZ
GENERAL SUMMARY: Manages delinquent member accounts through outbound and inbound collection efforts. Responsible for meeting delinquency, loss rate, and productivity goals as set by management and is charged with protecting the credit union from loss through prompt and efficient collection procedures. This role is eligible for a language stipend of $200/monthly after 90 days of employment. Salary range is $18.74 - $24.60/hour. Job Grade, NE-9. Final salary is dependent on candidate's experience and qualifications. QUALIFICATIONS: Minimum Education & Experience Requirements: High School diploma or equivalent is required 2 years of experience in the collections, customer service of client accounts in a call center environment, or in Sales in a structured sales environment Ability to work at Corporate office in Tucson and remotely Availability: Monday-Friday, 8:00am-6:00pm, and rotating Saturdays from 9:00am-1:15pm Spanish speaking skills are a plus but not required Minimum Knowledge and Skill Requirements: Requires professional, clear and effective written and verbal communication skills Must be proficient in Microsoft Office (Word, Excel, Outlook) Under minimal supervision, able to utilize critical thinking and problem solving skills, and demonstrate effective time management skills Must be able to perform basic math functions COMPETENCIES: Negotiating Customer Focus Listening Written Communication Technical Learning Action Oriented Ethics & Values WORKING CONDITIONS/ENVIRONMENT: This job requires the employee sit at a desk or workstation for extended periods of time. No heavy lifting required. OTHER REQUIREMENTS: Must comply with all aspects of the Bank Secrecy Act. MAJOR ACCOUNTABILITIES AND TASKS: Places outbound calls to and accepts incoming calls from members with delinquent loans or accounts. Identifies opportunity for and negotiates payment arrangements to bring account current. Provides excellent quality service to all Members at all times. Documents all member contacts in the collection system and conducts applicable loan maintenance. Meets productivity and performance goals established by management. Locates the member through skip tracing methods, internet research, references and employment. Reviews and recommends repossession, foreclosure, referral to a collection agency, account closure or assignment for lawsuit, as needed. Acts as liaison between the Credit Union and its attorneys, collection agencies and other vendors. Resolves disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk. Performs other duties as assigned. About Us: At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive. Benefits And Perks: Health Coverage- We offer medical, dental and vision coverage for you and your dependents. Other benefits include: life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services). Paid Time Off and Holidays- Work-life balance is a focus with generous paid time off, with additional time given for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. We also offer enhanced paid military leave and paid maternity/paternity leave. Retirement Savings- Generous 401k Plan. Development Activities- We focus on continuous growth by encouraging Job Shadowing and Personal Development Plans, which leads to a 40+% annual internal promotion rate. Tuition Reimbursement- We have partnered with the University of Arizona Global Campus to offer eligible full-time employees 100% tuition coverage towards an online Bachelor's or Master's Degree. Equal Opportunity Employer Veterans Disabled
Posted 3 weeks ago
Core & Main Inc.Prescott, AZ
Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main's 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more. Behind the wheel in the AM, and home in time for dinner. Now offering a $3,000 Sign-on Bonus! YOU hold yourself to a high standard of driving safety and appreciate an employer who does the same. You are flexible and able to adjust quickly to changing customer and delivery priorities. You have at least 1 year of Class A or Class B driving experience. You take pride in representing the company with every customer interaction. You enjoy being an essential part of the business. ARE you interested in making an impact through deliveries within your own community? Are you capable of loading/unloading, and utilizing a forklift as you manage the needs of your day-to-day product delivery routes? Are you willing to assist in the warehouse as needed, during delivery down-time? Are you someone who enjoys connecting and building relationships with customers? Are you looking for a career in an industry whose products provide safe, reliable infrastructure? Are you seeking a work/life balance that would allow you to be home evenings and weekends? HERE at Core & Main, we value the individual, and the unique contributions you bring. Here we support and encourage continued learning. Here we invest in the development and well-being of our people, who are the key to our future. Here we value diversity and want to ensure each voice is heard. Here our team members are family. Preferably, YOU have: At least 1 year of flatbed driving experience Forklift certification 2+ years of delivery experience Prior experience loading/unloading product, and job site delivery. HERE, we have: Medical with 100% preventative care coverage Health Savings Account Dental and Vison 401K Tuition Reimbursement and Tuition Grants Continued learning opportunities through our onsite training facility and extensive online learning catalog Professional development and industry networking opportunities, e.g. Our Women's Network and community engagement events Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person's merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics. For more information, please click here or visit https://www.eeoc.gov
Posted 30+ days ago
Axsome TherapeuticsTucson, AZ
Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role Axsome Therapeutics is seeking a Specialty Account Manager (SAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful sale of our products. This role is field-based and will require gaining access to customers in a clinic or hospital setting while also maximizing the ability to engage through digital channels. SAM s will be responsible for product performance at a territory level and expected to be a disease category expert and product champion. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace. Job Responsibilities and Duties include, but are not limited to, the following: Proficient in both virtual and live customer engagements Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly & annual goals established by commercial leadership Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines Develop strong customer relationships by better understanding the customer’s needs Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials) Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe Axsome medications for appropriate patients Communicate territory activity in an accurate and timely manner as directed by management Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results Successfully complete all training classes in a timely manner Complete administrative duties in an accurate and timely fashion Manage efforts within assigned promotional budget Effectively collaborate across all corporate functions Attend medical congresses and society meetings as needed Ensure timely access for patients through patient services and savings programs Overnight travel as indicated by the needs of the business Additional responsibilities as assigned Qualifications / Requirements Bachelor’s degree from an accredited college or university Minimum of 5 years of field customer experience and/or account management. Minimum of 3 years Healthcare Professional experience with relevant CNS experience will also meet the qualifications for this role 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space Psychiatry/CNS experience strongly preferred Demonstrated experience delivering outstanding results Launch experience strongly preferred Must live in the territory's geography Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment Comfortability with uncertainty and high expectations Patient support services experience a plus Strong digital marketing aptitude Strong interpersonal, presentation, and communication skills Frequent driving, including extended periods of time behind the wheel Prolonged sitting and standing as part of daily job functions Ability to lift and carry up to 30 lbs regularly Overhead reaching required to close and secure liftgates or similar equipment Salary & Benefits The anticipated salary range for this role is $100,000 - $150,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package. Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.
Posted 30+ days ago
Townsquare MediaSierra Vista, AZ
Part-Time Marketing Consultant, Sierra Vista Put Your Sales Expertise to Work—On Your Terms: Are you a seasoned sales professional looking for a flexible, part-time opportunity that still allows you to make a meaningful impact? At Townsquare Media Group, we’re looking for experienced sellers to join us as part-time Account Executives—functioning as trusted marketing consultants to local businesses. If you have a strong sales background and a passion for helping clients succeed, this role offers the flexibility you want with the earning potential you deserve. Why Townsquare Media Group? Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Sierra Vista brands like K101, KWCD 92.3 FM, and Thunder 98.1 Rocks. We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing. What You’ll Do: As a part-time Account Executive, you’ll operate as a marketing consultant—bringing Townsquare’s full suite of solutions to small and mid-sized businesses in your local area. Your responsibilities will include: Identifying and prospecting local businesses that can benefit from our advertising and marketing solutions Conducting consultative meetings to assess client needs and present strategic recommendations Representing a diverse portfolio of offerings, including broadcast, digital, and event sponsorship opportunities Building and maintaining strong client relationships to ensure long-term value Collaborating with our internal teams to ensure successful campaign execution Working with market leadership to set realistic goals based on your availability and priorities This is a flexible role ideal for high-performing sellers who want to stay engaged in the industry while maintaining work-life balance. What You’ll Bring: 10+ years of experience in B2B or media sales A consultative sales approach with a proven ability to close and grow business Deep knowledge of your local market and business landscape Professionalism, self-motivation, and reliability Excellent communication and relationship-building skills Ability to work independently while collaborating as needed with internal support teams Valid driver's license, auto insurance, and vehicle (required) BA/BS degree (preferred) What’s In It for You? We know your time is valuable—so when you choose to bring your experience to Townsquare, we make it count. As a Part-Time Account Executive, you’ll enjoy: Flexible schedule that fits your lifestyle and availability Uncapped commission potential —earn based on performance Access to best-in-class marketing products and support Company-provided sales tools , including laptop and CRM access Professional training and mentorship from experienced sales leaders Make an impact in your community by helping local businesses thrive TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S. Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge. #LI-EB2
Posted 30+ days ago
Viavi SolutionsChandler, AZ
Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers. Job Summary: Maintenance Service Technicians are primarily responsible for safely maintaining and improving building equipment uptime by seeking out and avoiding any equipment-related interruptions which would affect manufacturing. The Technician is also responsible for safely and efficiently restoring any building system when unexpected interruptions or malfunctions occur; and investigating the root cause for any unexpected interruptions and taking action to avoid them in the future. Duties & Responsibilities: Job Duties/Responsibilities: The Service Technician serves as the On-Duty equipment technical expert to the Facilities Manager, staff/team, and is responsible for communications with the responsible production personnel. The Service Technician will carry out tasks in accordance with Viavi Safety Charter; Safe Practices; Procedures and Policies, with emphasis on being fit for duty and assuring that no activity takes place that is considered by the incumbent to be unsafe. Shift time assignments are usually 8-hour shifts, Monday through Friday, with rotating On-Call extended coverage, overtime and holidays as requested. Will operate multiple types of vehicles according to job necessities which will necessitate required licenses and certifications. Utilizing Federal, State and local regulations for guidance, will be responsible for assessing, creating and maintaining hazardous waste storage areas, labeling of all raw material as well as collected hazardous waste materials. Assist in physically moving incoming chemical shipments to designated storage areas and supervise storage activities. Daily rounds and inspection to properly anticipate floor containment needs for exchanges and customer needs due to production. During the time of the assignment the Service Technician should continuously monitor the performance and know the operational status of the equipment and the plant support systems within the area of responsibility to avoid equipment stoppages, slow downs, or product loss as a result of equipment malfunction. When unexpected interruptions or safety incidents occur, the Service Technician is responsible for investigating root cause, restoring the equipment, as well as mitigating any future failures. The Service Technician is responsible for the coordination of tasks and completing assigned work orders in a timely manner. The Service Technician inspects the performance of building equipment daily and responds as necessary to any variances. Participates in design reviews and hazard assessments with special emphasis on maintainability and serviceability. The Service Technician assures all spaces and facilities assigned to the maintenance activity within the area of responsibility are kept consistently organized and clean. The Service Technician assures that all materials consumed are reported within the CMMS and the items low on stock are flagged. Pre-Requisites / Skills / Experience Requirements: Education Requirements: Responsible for obtaining annual RCRA, California Hazardous Waste and DOT training, participation in applicable training/certification courses and utilizes expertise based on hazmat certifications to provide direction in creation of hazmat shipping documents in an accurate and timely manner. For a Service Technician to be able to safely perform work on electrical, electronics and mechanical manufacturing systems the incumbent must have work experience / familiarity in electronics. A technical review board will evaluate equivalency. A formal certificate or work experience demonstrating mechanical applications such as refrigeration, HVAC, hazardous waste, or plumbing. Experience Requirements: Minimum of two years maintenance experience in a building support role. No amount of experience can be substituted for the Electronics/Electrical education requirement. Knowledge/Skills: Ability to self learn and understand complex building support systems. An understanding of building support systems such as HVAC, vacuum pumps, plumbing, compressors, water systems, safety systems, hazardous waste, motors, controls, refrigeration, general construction. Ability to use computers and common software. Ability to clearly communicate verbally and in writing. A technical understanding of building systems and equipment is preferred. Tools/Equipment/Physical Expectations/Judgement: Able to use a large variety of common mechanical, hand and power tools. Able to operate, test, measure and diagnose equipment. Able to use fabrication equipment such as drill presses, grinders, etc. Must be able to consistently deliver the hours required to do the job. Must be shift and time flexible. Exposure to hazardous and non-hazardous materials. Exposure to coating material dust which necessitates dust masks or breathing apparatus and protective clothing. Moderate lifting and pushing/pulling, climbing ladders/ stairways. Continuous technical evaluation, originality, or ingenuity is required. Typically exercises decision making skills or judgment calls. A thorough understanding of Reliability Centered Maintenance is essential. Competencies/Initiative/Teamwork: Properly prepares, handles, manages, and inspects hazardous waste generated through production activities. Consistently maintain a safe work area. Tools and instruments are cleaned and put away. Materials are disposed of correctly. Follow all safety regulations by actively contributing to workplace safety. Place the safety of co-workers and self before other priorities. Demonstrate the ability to think and act effectively. Demonstrate the ability to get going on important priorities. Overcome obstacles and take appropriate risks while moving toward objectives. Follow-up with self-motivated actions to complete work or projects. Find improved ways of getting results. Seek out and willingly accept increased responsibilities. Motivate self to act. Work with others towards common objectives while establishing and maintaining cooperative and productive work relationships. Contribute to the development of the Facilities, Maintenance and Engineering team by sharing the technical observations and know-how that you have acquired about building systems. Offer helpful feedback, providing new techniques for installing equipment, and demonstrations. Seek to build trust and respect. Adaptability/Innovation/Creativity/Results: Respond willingly and positively to changes in procedures, technology, responsibility, co-workers, assignments, etc. Offer suggestions constructively. Originate new ideas or methods to improve job or complete assigned tasks. Translate new ideas into workable solutions. Demonstrate a commitment to quality and excellence in the workplace. Complete work assignments in an accurate and thorough manner. Seek new ways to continuously improve the quality of output. If you have what it takes to push boundaries and seize opportunities, apply to join our team today. VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Posted 2 days ago
MOD PIZZASierra Vista, AZ
MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility. Compensation: $15.00 - $15.00 per hour plus tips. Benefits: Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable) FREE pizza, salad, and beverages Pet insurance Discounted gym membership Free counseling sessions Medical, dental and vision insurance eligibility based on hours worked 401(k) retirement Summary As a part of our Restaurant Squad, Crew Members aim to consistently deliver great customer service and the MOD Pizza experience. You're going to make pizzas that are every bit as beautiful and fun as you are and get to do so in a cool environment with authentic vibes. You will make pizzas for the pineapple adventurers, the plant-based pioneers, and the pepperoni perfectionists. You'll make them for the late-night explorers, the cheese lovers and olive dodgers. Together we're creating an experience dedicated to making sure everyone belongs. Over 70% of MOD Leaders are promoted internally. Saying everyone belongs includes making sure our Squad Crew Members find value in where they work. Whatever you're working towards, we want to help you achieve it. MOD can be a short chapter in your journey or an ongoing one. Because at MOD; ALL PIZZAS ARE WELCOME! Key Responsibilities Make customers pizzas, salads and more Package customer orders with urgency Follow all food safety and food quality standards Keep the restaurant clean and ready to deliver the best customer service Demonstrate the fundamentals of hospitality (friendly, accurate and fast) on every shift Have fun and work together with your Squad Crew to create an authentic customer experience vibe Required Qualifications Demonstrate a passion for people, enjoy connecting with fellow Squad crew members and customers Ability to follow processes and instructions in a consistent manner Have a history of consistent attendance and punctuality Show an interest to learn, grow and contribute to the success of the restaurant At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement. This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Posted 3 days ago
Baskin-RobbinsGlendale, AZ
Crew Member: QUALITY BRAND GROUP LLC: If hired, you will be working for Quality Brand Group LLC a franchisee of Dunkin'. Quality Brand Group is a multi-store franchisee with a number of Dunkin' locations in Arizona, Colorado, Florida, Nevada and Texas. At Quality Brand Group, we take great pride in our ability to create an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. We promote a friendly environment where all team members and guests are treated with respect and dignity. We are looking for individuals who want to be part of a successful, energized team. The Crew position described below can either be an opportunity for part time employment while going to school or working towards another career, or if desired, a development pathway to a successful career in restaurant management depending on the commitment level and end desires of the individual team member. Most of our current Restaurant Managers started as Crew. Regardless of your desires we strive to make our stores fun, passionate places to work. CREW MEMBER JOB PROFILE: Summary Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Promoting A Positive Team Environment Arrive in a timely manner and ready in position at the start of your scheduled shift. Demonstrate respect and dignity in dealing with others including team members and guests. Follow the communication guideline established in your store. Respond positively to coaching and feedback, and show passion for learning. Hold yourself accountable for your designated responsibilities on your shift. Dedicate yourself to learning and being capable of executing multiple tasks. Being Passionate About Operational Excellence Always view our guests as our highest priority and ensure that each guest is highly satisfied with his/her experience before leaving the restaurant. Feel empowered to respond to specific guest needs and resolve problems with a sense of urgency. Adhere to established Brand and Quality Brand Group LLC standards and systems, delivering quality food and beverage to each guest as communicated during training. Follow all safety, food safety and sanitation guidelines including compliance with all applicable laws. Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed. Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required. MINIMUM QUALIFICATIONS INCLUDE: Must have basic computer skills; some of the training is conducted online. Have basic math skills to be capable of counting money and making change Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply). This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. NOTE: Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee. ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"10705474"},"datePosted":"2025-09-18T10:58:03.766874+00:00","employmentType":["PART_TIME"],"hiringOrganization":{"@type":"Organization","name":"Baskin Robbins","sameAs":" https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_1743491292322/1743491292322.png"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"7507 W Rose Garden Ln, Ste 101","addressLocality":"Glendale","addressRegion":"AZ","postalCode":"85308","addressCountry":"US"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer Careers Overview Working at Baskin-Robbins Culture Benefits & Perks Training & Development Dunkin's cup Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close Careers Home Working at Baskin-Robbins Culture Benefits & Perks Training & Development Purpose and Values Search Careers Back Crew Member
Posted 5 days ago
Upgrade Inc.Phoenix, AZ
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role: As the Director of People and Culture , you will be a transformational leader responsible for cultivating a purpose-driven, inclusive, and high-performing culture across the organization. You will lead and inspire a team of Culture Champions (HRBPs) and Employee Relations professionals, partnering with senior leadership and cross-functional stakeholders to drive strategies that elevate employee engagement, foster belonging, and promote a culture of continuous growth and innovation. This role is both strategic and operational, focused on aligning people practices with business outcomes, mitigating organizational risk, and enhancing the overall employee experience. This is an in-office role based in Phoenix, Arizona. What You’ll Do: Strategic Leadership & Culture Development Champion the organization’s mission, vision, and values by embedding them into all people-related programs, policies, and initiatives. Lead the design and implementation of a cohesive people and culture strategy aligned with organizational goals, driving engagement, equity, and excellence at scale. Coach and mentor a high-performing team of HR professionals, building capability in employee relations, business partnership, and change management. Employee Experience & Engagement Design and launch enterprise-level initiatives to measure and improve employee engagement, and sense of belonging. Leverage data and insights to shape strategies that enhance culture, reduce attrition, and boost employee satisfaction and performance. Employee & Labor Relations Strategy Develop and execute proactive employee relations strategies to foster a psychologically safe, respectful, and legally compliant work environment. Anticipate and mitigate risks by identifying trends and implementing preventative measures. Provide expert counsel to leaders on conflict resolution, complex case management, and employee investigations. Policy, Risk, and Compliance Leadership Serve as the subject matter expert on employment law, ethics, and compliance, ensuring policies and practices meet evolving legal and regulatory requirements. Partner with Legal and HR leadership to assess, develop, and operationalize policies that mitigate risk and promote fairness and equity in the workplace. Organizational Development & Learning Identify current and future organizational capability needs. Partner with L&D to design impactful, inclusive training programs focused on leadership development, DEI, compliance, and performance enablement. Foster a culture of feedback, accountability, and continuous learning. Workforce Insights & Analytics Lead the development of dashboards and reporting tools that deliver actionable insights on employee relations, engagement, retention, and culture health. Drive data-informed decision-making by analyzing trends and advising on strategic interventions. Cross-Functional Collaboration & Influence Partner closely with Talent Acquisition, Total Rewards, L&D, HR Operations, and senior business leaders to deliver seamless, employee-centric HR solutions. Serve as a trusted advisor to the executive team, influencing people strategy and change initiatives across the enterprise. What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Opportunities for professional growth and development Paid parental leave Health & wellness initiatives #BI-Hybrid For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Posted 30+ days ago
Upgrade Inc.Phoenix, AZ
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role : We are looking for a Project Manager in our Phoenix office to support Call Center Operations. This person will take ownership of projects and initiatives, carefully managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones. We are looking for a self-starter who is excited by a fast-paced environment and collaborating with multiple teams. What You’ll Do: Work closely with the teams to lead and attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate progress to both internal and external stakeholders Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines Be able to synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks Utilize your excellent organizational and time management skills to ensure projects remain on schedule Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership Update the company's knowledge base system as well as policies and procedures What We Look For: 2+ years of project management experience required Jira experience required Google Suite proficiency preferred Experience in a startup, fintech, or fin-serv call center environment Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes Strong sense of organization and the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics A flexible, positive, and solutions-oriented mindset Learn and maintain an expert level of internal operational strategy and processes Excellent interpersonal, written communication, process mapping, and presentation skills Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks Proficiency in agile project management and issue-tracking software (Jira knowledge required) What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental, and vision insurance Flexible PTO Competitive 401(k) and RRSP program Opportunities for professional growth and development Paid parental leave Health & wellness initiative #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement .
Posted 30+ days ago
Upgrade Inc.Phoenix, AZ
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: As a Collections Specialist working for the Flex Pay product, you will be the primary contact with clients, responsible for collecting outstanding payments. Your daily interactions with customers via phone and email will involve providing excellent service regarding account status, payments, and addressing any concerns. As an exclusive representative of Flex Pay, you will collaborate with Upgrade's exceptional Collections Specialists to create delightful experiences and consistently strive for improvement. Join forces with their top-notch team that is dedicated to raising the bar. Pay: $22.00 Start Date: September 29th, 2025 What You’ll Do: Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer Review, monitor, and engage with a high volume of customers per day Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements) Efficiently assess and recommend action to borrowers concerning loan issues Make recommendations to management for loans needing additional attention Identify opportunities for improving results and customer satisfaction Contribute daily to training and development improvements Maintain high-quality assurance results Perform ad hoc duties as needed Foster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphere What We Look For: Bachelor's or Associate's degree preferred 2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred Working knowledge of FDCPA and FCRA experience Strong ability to negotiate loan repayment plans Experience with handling of payment processing Proficient in Microsoft, Cloud based products and Google apps Team player seeking a fast-paced and challenging environment Desire to improve borrowers’ financial situation but ability to make tough decisions Exceptional organizational skills and attention to detail Aptitude for working independently while maintaining a team first mentality Excellent written and verbal communication skills What We Offer You: Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package: Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Posted 2 weeks ago
Upgrade Inc.Phoenix, AZ
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role: As the Senior Vice President of Operations , you will lead and oversee the end-to-end operations, ensuring strategic alignment with business goals and driving excellence across our financial products, call center operations, and compliance functions. Reporting to executive leadership, you will play a pivotal role in scaling operations, optimizing processes, and fostering a high-performance culture. What You'll Do: Operations Management Oversee day-to-day operations, ensuring compliance, efficiency, and operational excellence. Drive improvements in fraud prevention, product engagement, repayment strategies, and operational risk management. Manage relationships with third-party vendors, ensuring contractual obligations and compliance with regulatory requirements. Develop and implement scalable operational processes to support business growth and customer satisfaction. People Leadership & Development Build, mentor, and lead high-performing operational teams, fostering a culture of collaboration, accountability, and continuous improvement. Support workforce planning efforts, scaling operations to meet growth demands while maintaining high standards of performance and compliance. Strategic Leadership & Execution Collaborate with executive leadership to define and execute operational strategies aligned with long-term business goals. Lead cross-functional teams to drive operational efficiencies and scalability across multiple product lines. Establish and monitor KPIs and OKRs to measure performance and ensure continuous improvement. Financial & Risk Management Oversee financial operations, ensuring adherence to industry regulations. Proactively identify and mitigate operational, financial, and reputational risks. Partner with legal and compliance teams to stay ahead of evolving regulatory changes and implement necessary process updates. Client Experience & Continuous Improvement Champion customer-centric initiatives, enhancing service delivery through streamlined processes and operational excellence. Leverage data-driven insights to optimize workflows and maximize customer satisfaction and retention. Cross-Functional Collaboration Work closely with Product, Technology, Finance, and HR teams to align operational capabilities with business objectives. Lead efforts to integrate newly acquired businesses into operational frameworks seamlessly. What We Look For: 10+ years of experience in operational leadership roles within fintech, financial services, or consumer tech industries. Proven experience in scaling high-growth operations, preferably in credit card, mortgage, or call center environments. Strong understanding of call center processes, loan processing, collections, and regulatory compliance. Exceptional leadership skills with a track record of building and managing large, geographically dispersed teams. Strong analytical mindset with proficiency in leveraging data to drive operational decisions. Experience in vendor management, contract negotiations, and third-party oversight. Excellent communication and stakeholder management skills, with the ability to influence at the executive level. Bachelor's degree required; MBA or advanced degree preferred. What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Opportunities for professional growth and development Paid parental leave Health & wellness initiatives For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Posted 30+ days ago
Upgrade Inc.Phoenix, AZ
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role: As an Auto Servicing Specialist, you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers. Pay : $22.00/ hour What You’ll Do: Interact with customers to answer questions, provide assistance, and process requests by phone and email. Complete welcome calls to new customers. Answer incoming customer calls regarding billing issues, service questions and general concerns. Provide thorough and accurate documentation to customer accounts across our communication channels. Identify areas of opportunity for optimizing results and improve customer satisfaction. Contribute to the improvement of training and development on a daily basis. Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs. Create a positive customer experience. Maintain superior quality assurance results What We Look For: 2+ years of customer service experience required. 1+ years of experience in servicing or collections automotive industry. High School Diploma or equivalent required, Bachelor's or Associate's degree preferred. Working knowledge and experience with FDCPA and FCRA regulations. Excellent written and verbal communication. Strong analytical and problem solving skills. Demonstrated ability to multi-task and work in a fast-paced environment. Flexibility and ability to adapt to business needs. Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills. Team oriented mindset. What We Offer You: Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package: Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement .
Posted 3 weeks ago
Upgrade Inc.Phoenix, AZ
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: The Payroll Tax Analyst works closely with the Director, Payroll and other members of the Finance and People operations teams to support the payroll, payroll tax, benefits, and accounting processes. This will be a hybrid role and will require you to go to our Phoenix office three times a week. What You'll Do: Responsible for reviewing Workday tax audit reports and make necessary corrections Review quarterly/annual tax returns with third party vendor to ensure correctness Balance and audit annual US & Canada tax forms for completeness and accuracy Prepare & review bi-weekly US and Canada retirement and benefits reconciliations. Work with the Payroll and People Operations team to resolve disconnects Reconcile payroll funding activities to assist with month end closing Assist the accounting team with identifying and resolving payroll GL issues Lead the annual 401k audit. Coordinate with third party vendor for tax registration Provide ad hoc support and assistance to the payroll team during bi-weekly payroll and monthly bonus payroll Identify opportunities for simplification and automation Support other departments as needed with queries related to payroll, tax, and benefits transactions Assist with process documentation as well as in-house non-standard process documentation Assist with special projects as assigned What We Look For: 5+ years of relevant experience Bachelor’s degree in Accounting/Finance or related fields Team player with proven payroll tax and accounting experience and ability to work cross-functionally Strong analytical, problem-solving, and decision-making abilities Excellent verbal, written, and interpersonal communication skills Intern co-op experience in business finance/accounting Advanced MS Office skills required (basic formula, Vlookup, Pivot Tables) Strong organizational, multi-tasking, and prioritizing skills Nice to Have: Workday experience a plus Canadian & US cross-border payroll tax experience a plus What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Competitive 401(k) and RRSP program Opportunities for professional growth and development Paid parental leave Health & wellness initiatives #LI-Hybrid #BI-Hybrid For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Posted 2 weeks ago
Upgrade Inc.Phoenix, AZ
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the role: The Title Specialist, Auto Servicing role is designed to help with the unique back office tasks required for the auto loan product. This includes acquiring all documents involved in the lien release process and closely monitoring all steps to ensure effective lien placement. The role requires problem-solving skills, attention to detail, and self-driven to work through problems as a team. You will interact with banks to get lien releases, stay in close contact with our Collateral Management Vendor through the whole title perfection process, and work closely with other departments including Accounting and Loan Servicing. This is an onsite position based out of our Phoenix office. What You’ll Do: Verify and service titles, distribute documents to correct departments, and ultimately return the documents to the customer or outside vendor at the time the loan is completed Work closely with the internal department to meet their document processing needs Manage the flow of documents in the right direction from one point to another promptly Review and update account information as it pertains to documents sent and received Maintain on-site and off-site storage documents Mail and ship documents or other materials Work with multiple databases Handle incoming calls and make outbound calls to/from customers and third-party vendors Research state and county guidelines and policies about title inquiries Perform other related duties as assigned What We Look For: High School Diploma, GED, or higher education required Must be comfortable working on-site at our Phoenix Service Center and have availability weekdays from 6:00am-7:00pm Ability to move FAST - We move quickly, and excelling in an environment that never stops, is a must Willing to HELP - You will be working in a high-functioning team environment where we succeed together Motivation to IMPROVE - We are looking for teammates who worry about the details and don’t shy away from reviewing policies, processes, and procedures to better enhance the overall experience for our internal and external customers alike Determination to OWN IT - Your job is not only to recognize the problem, but more importantly to find the solution. Excellent verbal and written communication skills, with the ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management Passionate and goal-oriented people that are enthusiastic about their work and strive to exceed their goals What We Offer You: Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package: Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Posted 5 days ago
Upgrade Inc.Phoenix, AZ
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: We are currently seeking Collections Specialists for our Collections team. In this role you'll be interacting with our customers daily by phone and email providing super service related to current status of accounts, payments and other concerns. Pay: $22.00/ hourHiring Class Date: September 29th, 2025 What You’ll Do: Interact with customers who are greater than 30 days past due, providing assistance by answering questions and process requests by phone Answer incoming customer calls regarding billing issues, service questions and general concerns Assist customers with disputes and inquires and reconciling payment history Perform creative skip tracing techniques to locate customers Provide thorough and accurate documentation to customer accounts through our communication channels Utilize judgment to analyze the customers ability to pay and establish a repayment plan Identify areas of opportunity for optimizing results and improving customer satisfaction Contribute daily to the improvement of training and development Service accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience Maintain superior quality assurance results Come to work with a positive outlook contributing to Upgrade’s already enjoyable environment What We Look For: Bachelor's or Associate's degree preferred Excellent written and verbal communication combined with analytical and problem-solving skills Demonstrated ability to multi-task and work in a fast-paced environment Flexibility and ability to adapt to business needs Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills Previous experience in a customer service, sales, or finance industry Working knowledge of FDCPA and FCRA experience Team player seeking a fast-paced and challenging environment Proficient in Microsoft, Cloud based products and Google apps What We Offer You: Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package: Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Posted 2 weeks ago
Dick's Sporting Goods IncScottsdale, AZ
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today! OVERVIEW: Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize. Greet everyone and proactively approach customers to understand their needs and support their shopping experience. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented QUALIFICATIONS: Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Posted 2 days ago
Lucid MotorsPhoenix, AZ
Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. Manufacturing Test Engineer- Battery Software We are currently seeking a Manufacturing Test Engineer- Battery Software. This position requires an individual with a strong background in product verification during manufacturing processes. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. You Will: Work in a dynamic, cross-functional team to advance our cutting-edge battery products. Troubleshoot and resolve production issues from engineering side to minimize the production downtime and ensure smooth operation. Provide technical support to the manufacturing team, including supplier, for production cutover, software releases, tools and processes. Analyze manufacturing data; identify and implement process improvements to enhance manufacturing efficiency and product quality. Work closely with the Quality Assurance (QA) team to ensure the product meets engineering specifications and quality standards. Participate in Root Cause Analysis (RCA) and corrective action processes to address quality issues. Support warranty analysis for failures and claims. Support embedded test software development for various manufacturing operations. Travel up to 25% domestic and/or internationally. You Bring: 2+ years of extensive experience in EV powertrain manufacturing testing. 2+ years of in-depth experience with electronics schematics and performing hardware debugging. 1+ year of hands-on experience with CANalyzer/CANoe, CANape, DMM, and DSO. 1+ year of experience of developing production-level solutions using C and/or Python language. Advantageous: Experienced in deploying and/or troubleshooting with Ethernet or CAN Experience in Battery Management System (BMS). Experience with battery algorithms and Lithium-ion batteries. Working experience with contractors and suppliers. Working knowledge of NI Data Acquisition, LabVIEW, Manufacturing Execution System, UDS, TCP/IP. Education Requirements: Bachelor's degree in Electrical Engineering, or related technical fields is required. Master's degree or higher education is preferred. By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice. To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Posted 3 weeks ago
KinderCareAvondale, AZ
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide. When you join Champions, you'll be supporting hardworking families and elementary-aged kids during out-of-school time, on school grounds. Whether you're partnering with administrators to bring our programs to their district, or buddying up with students to aim higher, think bigger, and never give up, you'll be leading the way toward inspired learning. When you join our team as a Teacher you will: Lead, coach and mentor less experienced teachers in your classroom; model behaviors and provide feedback Implement KinderCare's curriculum in a way that is consistent with the unique needs of each child Create a safe, nurturing environment where children can play and learn Partner and connect with parents, with a shared desire to provide the best care and education for their children Support your center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners Required Skills and Experience: Outstanding customer service skills, strong organizational skills, and the ability to multi-task and handle multiple situations effectively Possess active Child Development Associate (CDA) Credential or meet NAEYC candidacy requirements Approved state trainer (preferred) 2-3 years Early Childhood Education Experience (preferred) Bachelor's degree in Early Childhood Education (preferred) Meet state specific qualifications for the role or willingness to obtain CPR and First Aid Certification or willingness to obtain Physically able to lift a minimum of 40 pounds, and work indoors or outdoors Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity with children Read, write, understand, and speak English to communicate with children and their parents in English Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life: Know your whole family is supported with discounted child care benefits. Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). Feel supported in your mental health and personal growth with employee assistance programs. Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. … and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Job Posting End Date : 2025-12-18",
Posted 3 days ago
Sectors & Clients Business Development & Marketing Sr. Manager - Technology
DLA PiperPhoenix, AZ
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Job Description
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.
Summary
The Sectors & Clients Sr Manager plays a key leadership role driving strategic growth initiatives. This individual partners directly with sector and practice leadership, lawyers, and firmwide BD colleagues to identify, develop and pursue client growth opportunities, deepen client relationships, and proactively drive go-to-market strategies that result in measurable revenue growth.
This individual will lead cross-functional collaboration, drive internal stakeholder engagement, and provide hands-on execution support for strategic pursuits, client targeting, campaigns, and key account growth plans.
Location
This position can sit in our New York, Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Miami, Minneapolis, Philadelphia, Phoenix, Raleigh, Seattle, Short Hills, Tampa, Washington D.C., or Wilmington office and offers a hybrid work schedule.
Responsibilities
- Develop and drive sector specific annual strategic plans focused on growth in partnership with sector leadership.
- Lead the identification and development of new business opportunities and manage pipeline.
- Drive cross-practice and cross-sector collaboration around emerging and key issues/trends for the sector.
- Identify and pursue client targeting initiatives.
- Develop thought leadership and content-driven marketing campaigns that showcase the firm's deep understanding of industry trends and priorities.
- Partner with Pursuits and Pricing teams to shape strategic RFP responses and win themes.
- Build and maintain sector specific and client marketing materials, website content, and pitch materials.
- Use data and analytics tools to monitor growth, prioritize targets, and assess ROI.
- Utilize AI-driven BD tools to enhance efficiency and automation.
- Scope, plan and execute high-impact sector events, roadshows, webinars, and conference sponsorships, aligned with BD objectives.
- Collaborate with Communications team to amplify sector presence across media, directories, awards, and digital channels.
- Develop client-specific playbooks, strategic account plans, and dashboards for key targets of the sector and keep track of client revenue growth.
- Lead the onboarding and integration of lateral hires within the sector with a strong emphasis on client and relevant partner introductions focusing on cross-sell strategy.
- Supervise and mentor team members where applicable, fostering a high-performing, client-centric culture.
- Advise and manage the sector marketing budget, ensuring alignment with firm priorities and ROI.
- Proactively report on sector trends and insights gathered from key marketing efforts, pitches and initiatives.
- Leverage Market and Business Intelligence team for staying abreast of sector related opportunities and trends.
- Monitor industry news and developments to share relevant client and sector insights with key stakeholders.
Desired Skills
This multifaceted position requires a unique blend of legal knowledge, business acumen, and exceptional coaching and interpersonal skills. Solid understanding of the legal industry, including different practice areas and the overall legal process. Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders. Strong business acumen, with the ability to identify and pursue business development opportunities. Excellent organizational skills and attention to detail, capable of managing multiple client accounts simultaneously. Proficient in using customer relationship management (CRM) systems and other relevant software tools. Ability to adapt to changing priorities, work under pressure, and meet deadlines. Professional demeanor, maintaining confidentiality and handling sensitive client information with discretion.
Minimum Education
- Bachelor's Degree in Law, business or related field.
Preferred Education Level
- JD
Minimum Years of Experience
- 8 years' Proven experience in client management or account management roles within a law firm or legal services environment.
Essential Job Expectations
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:
- Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
- Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
- Provide timely, accurate, and quality work product.
- Successfully meet deadlines, expectations, and perform work duties as required.
- Foster positive work relationships.
- Comply with all firm policies and practices.
- Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
- Ability to work under pressure and manage competing demands in a fast-paced environment.
- Perform all other duties, tasks or projects as assigned.
Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
Physical Demands
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Work Environment
The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified at the firm's discretion in the future.
Disclaimer
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment.
Application Process
Applicants must apply directly online instead of sending application materials via email.
Accommodation
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com.
Agency applications will not be considered.
No immigration sponsorship is available for this position.
The firm's expected hiring range for this position is $153,667 - $223,005 per year depending on the candidate's geographic market location.
The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.
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