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Media Producer, Customer Care Creative (CCC)

About the Team and Position

We're building something different at Carvana - a Customer Care team that communicates through compelling, high-quality media. We need a Media Producer who's hungry to own creative projects end-to-end, move fast, and make work that actually lands. If you thrive when given ownership, embrace AI as a force multiplier, and care deeply about the craft, this is your role.

What You'll Be Doing

• End-to-end production - concept through delivery. Video, photography, and graphic design for Customer Care initiatives: training content, email templates, event materials, digital signage, recognition programs, and more.
• All three production phases independently: pre-production, production, and post-production.Event coverage - photography and videography with same-day or next-day turnaround.
• Departmental branding: digital signage, seasonal visuals, cultural moments.
• Production archives and handoffs - organized, documented, seamless.
• Other duties as assigned

How You'll Work

• Lead projects with minimal oversight. Develop shotlists and storyboards, manage timelines, partner with stakeholders, and deliver work tied to real business outcomes.
• Move forward, not sideways. When requirements are unclear, narrow scope and ship - don't wait for perfect clarity.
• Use AI as a creative accelerator. We actively use generative AI for scripting, ideation, image generation, and editing assistance. We expect you to integrate these tools naturally into your workflow.
• Collaborate with a peer media producer to balance workload and push each other's creative thinking.
• Connect your work to outcomes. Understand how media drives employee engagement, retention, and recognition - and make content that reflects that.

What You Should Have

• 3-5 years of experience in video production, graphic design, and photography - ideally in corporate communications, internal comms, or a creative agency.
• A strong portfolio showing range across video, design, and photography. (Required with application.)
• Proficiency in Adobe Creative Cloud (Premiere, After Effects, Photoshop, Illustrator) and CapCut. DaVinci Resolve experience is a plus.
• Comfort with AI tools like Claude, ChatGPT, or similar for creative workflows.
• Experience with Google Workspace and Microsoft 365 for collaboration and project management.
• Strong organizational skills and the ability to juggle multiple projects in a fast-moving environment.
• A Bachelor's degree in Media Production, Communications, Design, or equivalent experience (preferred).
• You should arrive ready to own your work from day one. We're not looking for someone who waits for fully-formed briefs - we're looking for someone who shapes the work.

Other requirements:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.