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Job Description Summary

This role applies to technical expertise and business knowledge to support enterprise-wide endpoint management initiatives, lead escalated issue resolution, and provide guidance to team members. Works independently to solve complex problems, make data-driven recommendations, and deliver solutions that support business objectives and operational excellence.

Job Description

This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.

Raymond James' work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Technical Requirements:

• Experience implementing, administering, and supporting Tanium (Core, Asset, Deploy, Discover, Patch, Provision) or comparable endpoint management platforms such as Microsoft Intune or SCCM/MECM
• 5+ years of experience in enterprise systems administration, endpoint management, infrastructure support, or a related technical discipline
• Experience with AI-assisted and AI-driven automation
• Advanced scripting and automation skills, particularly PowerShell
• Highly experienced creating, testing, packaging, deploying, and maintaining enterprise software packages and application deployments, including lifecycle management, version control, deployment validation, and troubleshooting.
• End-Of-Life and vulnerability software remediation.
• Strong experience managing enterprise environments across multiple locations in highly regulated industries.
• Experience with enterprise monitoring and performance management tools such as Datadog, ControlUp, or similar platforms.
• Knowledge of Windows operating systems, Active Directory and Group Policy, Endpoint and infrastructure security best practices, Intel-based workstation and server hardware, Virtualization technologies, System monitoring, event analysis, and troubleshooting as it relates to system management.

Core Competencies:

• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Sound judgment and decision-making capabilities in fast-paced operational environments.
• Effective verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Demonstrated commitment to maintaining current technical knowledge and industry best practices.
• Proven ability to build collaborative relationships across IT teams, business units, and external partners.
• Strong customer service orientation with a focus on delivering reliable, high-quality support.

Preferred Soft Skills:

• Excellent interpersonal and relationship-building skills.
• Strong organizational and time management abilities with the capability to manage multiple priorities simultaneously.
• Self-motivated, adaptable, and results-oriented with a continuous improvement mindset.
• Ability to work independently while contributing effectively within a team environment.
• Demonstrated leadership, accountability, and ownership of assigned responsibilities.
• Ability to mentor, influence, and collaborate across cross-functional teams.
• Strong project coordination and change management skills.
• High level of professionalism, integrity, and attention to detail.
• Plan, organize, prioritize, and oversee activities to efficiently meet objectives.

Education

High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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