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$26+ / hour
Posted 2 weeks ago

Counter Sales Representative
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Job Description
Position Hours: 8:00 AM – 5:00 PM, Monday – Friday
General SummaryManages daily operations of an assigned Store location, including both customer service and warehouse functions. Responsibilities include opening and closing store operations, providing in-person and phone-based customer service, processing orders and quotes, fulfilling and shipping customer orders, maintaining inventory, and ensuring the store operates efficiently according to company standards and procedures.Store Operations & Management
- Opens and closes the store location daily by following established checklists, including preparation of customer areas, warehouse areas, and workstations
- Ensures all store operations are performed according to approved procedures and processes to maintain optimum customer service levels and performance standards
- Maintains store cleanliness and professional appearance throughout business hours
- Manages cash drawer operations and performs weekly cash deposit transactions in accordance with financial procedures
- Maintains required job certifications by completing assigned training on schedule
- Greets/assists customers promptly and professionally, in-person at the counter, over the phone and electronically.
- Identifies and addresses customer needs by listening actively and resolving requests or problems efficiently
- Sells products and services by recommending complementary items that benefit the customer
- Suggests alternative products when requested items are unavailable to meet customer requirements
- Continuously develops knowledge of products, inventory locations, customer base, and effective sales techniques
- Participates in outbound prospecting activities by completing required monthly customer contact calls
- Documents customer concerns and complaints according to company policy and procedure
- Processes customer orders accurately using the business system, from initial entry through completion
- Prepares and submits quotes in response to customer requests (RFQs) and follows up to convert quotes into booked orders
- Pulls stock from inventory, packages products securely, inspects for quality, and labels shipments correctly
- Processes all required paperwork and system documentation for customer orders
- Manufactures custom hose assemblies to customer specifications
- Processes product returns according to RMA procedures for both cash and credit transactions
- Receives daily stock shipments, verifies contents, and puts away inventory in proper locations
- Ships customer orders using appropriate carriers and schedules pickups through FedEx, UPS, and other shipping services
- Maintains inventory accuracy by performing all required cycle counting activities
- Monitors inventory levels and communicates replenishment needs to maintain adequate stock
- Maintains current sales literature library with up-to-date product information and catalogs
- Updates end cap displays and in-store promotional advertisements to showcase featured products and seasonal promotions
- Ensures visual merchandising standards support sales objectives and professional store appearance
- High School Diploma (required).
- Previous customer service work experience--retail environment preferred.
- Previous experience working on a computer--MS Office and POS/Business System preferred.
- Valid Driver’s License.
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