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Position Summary:

The Affiliate Brand Services Specialist enhances the member experience by supporting strategic affiliate partnerships that prioritize exceptional service. This role collaborates with affiliate partners to ensure all interactions reflect MSUFCU's mission of outstanding service, financial education, and tailored solutions.

Working closely with the Affiliate Brand Services Manager, the Affiliate Brand Services Specialist provides operational support, ensures consistent communication, and gathers feedback to identify service improvement opportunities. This position plays a key role in maintaining alignment between affiliate activities and the credit union's values and member-focused goals.

Work Arrangement: This position is available to work hybrid at Northern Michigan University in Marquette, MI.

Schedule: Monday-Friday 8:30am-5:00pm

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Compensation & Benefits:

• Salary Range: $55,000+ dependent on experience
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with a company match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave
• Learn more about our benefits here

Essential Duties & Responsibilities:

Affiliate Brand Services Specialist I:

• Build and maintain strong affiliate relationships to enhance the member experience.
• Provide training, resources, and support to ensure consistent, high-quality service across affiliate touchpoints.
• Act as a liaison between internal teams and affiliate partners, facilitating communication and continuous improvement.
• Gather and analyze member feedback and performance metrics (e.g., NPS) to recommend service enhancements.
• Support affiliate initiatives, promotions, and events to drive member engagement.
• Ensure compliance with regulations and internal standards while promoting transparency and integrity.
• Deliver proactive member support through outbound communication and informed service delivery.
• Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations.
• Perform other duties as assigned.

Job Requirements:

Affiliate Brand Services Specialist I

• Bachelor's degree in business, communications, or related field preferred; or equivalent combination of education and relevant experience.
• Demonstrated experience in customer experience, affiliate management, or partner relations, preferably in financial services.
• Demonstrated experience supporting partnerships or affiliate programs with a focus on delivering service excellence and operational efficiency.
• Proven experience collaborating across internal teams and external partners.
• Experience gathering, analyzing and reporting feedback to drive service or process improvements.
• Proficiency with office productivity tools and/or CRM or partner management systems is preferred.

Competencies:

• Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Review the corresponding behaviors here.
• Leadership Competencies must be demonstrated, be committed to, and be developed by all Credit Union leaders. Review the corresponding behaviors here.

Functional Competencies:

Functional Competency

Behavioral Description

Adaptability

Adapts quickly to change and considers new approaches.

Time Management

Manages time and resources to ensure that work is completed efficiently.

Initiative

Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.

Detail

Orientation

Ensures information is complete and accurate. Adheres to processes as outlined. Follows up to ensure quality and completion of work.

Initiative

Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.

Self-Awareness

Self-reflects on behavior and how emotions affect others. Situationally modifies behavior to improve outcomes and build relationships. Knows, leverages, and displays strengths and vulnerabilities.

Teamwork

Works well with internal and cross-functional teams to achieve individual, team, department, and/or organizational goals. Values diverse perspectives and working with others to achieve the best outcome possible.

Data Analysis

Analyzes and draws insights from relevant data. Uses storytelling to effectively communicate insights and actionable, data-informed recommendations.

Analytical Thinking

Breaks down complex information into smaller parts.

Resourcefulness

Creatively copes with difficult situations or unusual problems. Solves problems and achieves results in the face of obstacles and constraints.

Detail Orientation

Ensures information is complete and accurate. Adheres to processes as outlined. Follows up to ensure quality and completion of work.

Physical Demands & Work Environment:

• May be required to remain in a stationary position for an extended period.
• Ability to operate standard office technology, equipment, and tools, which may include many hours of computer and phone usage.
• Occasionally needs to move about inside of an office area.
• Frequently needs to move about inside or outside of an office area.
• Exposure to potentially hazardous conditions, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.
• Frequently moves equipment or materials weighing up to 50 pounds for transport between areas of buildings.
• This position requires onsite presence at the employees' assigned location for all scheduled shifts.
• This position can work in hybrid or onsite working arrangements.

Disclaimer:

• Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.