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IT Help Desk Manager

Kinaras Solutions IncBattle Creek, MI
Help Desk Manager Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI Job Type: Full-Time Pre-Award Opportunity at Kinaras Solutions, Inc. At Kinaras Solutions, Inc., we are dedicated to delivering exceptional service and innovative solutions to our clients in the federal government sector. We are eager to expand our team with passionate and skilled leaders as we prepare for a pivotal role supporting the CAGE Program. We are currently recruiting for a Help Desk Manager position. This pre-award opportunity allows you to be at the forefront of setting up a customer service team dedicated to excellence in federal contracting. As a Help Desk Manager, you will lead efforts to enhance our customer service operations, ensuring seamless processing of CAGE code inquiries and registrations. If you're committed to developing dynamic teams and improving customer experiences, we invite you to join us now and be ready to make an immediate impact post-award. Partner with us to drive innovation and deliver outstanding service in the government sector. Job Summary The Help Desk Manager will be a pivotal member of the CAGE Program Support team, overseeing the customer service operations related to CAGE code registration and management. This position requires a proactive leader skilled in problem-solving, customer service, and team management to ensure efficient processing and resolution of customer inquiries, compliance with government protocols, and enhancement of overall customer satisfaction. Key Responsibilities Leadership and Team Management: Lead, manage, and mentor the help desk team to ensure efficient operation and high performance. Foster a positive work environment to motivate team members and enhance service delivery. Conduct regular performance evaluations and implement training programs to improve customer service skills. Customer Service Operations Oversee the management of customer service tickets, ensuring timely and accurate responses to CAGE related inquiries across multiple communication channels. Maintain high standards of customer service by monitoring interactions, providing feedback, and implementing best practices. Develop and maintain processes for tracking, managing, and resolving customer issues effectively. Quality Assurance and Reporting Develop and implement quality assurance metrics to evaluate the performance of the help desk team and service levels. Ensure accurate documentation and archiving of all customer interactions and transactions as per regulatory and company standards. Prepare and present regular reports on help desk activities, performance metrics, and customer feedback to senior management. Strategic Planning and Improvement Identify and implement process improvement initiatives to enhance service efficiency and effectiveness. Collaborate with other departments and stakeholders to identify trends and develop strategies to address common issues or new requirements. Contribute to the continuous improvement and development of the CAGE Program support service delivery model. Compliance and Security Ensure that all help desk activities comply with CAGE Program policies, security requirements, and confidentiality agreements. Address and resolve any compliance or security issues promptly and effectively. Qualifications Bachelor's degree in Information Technology, Business Administration, or a related field. Equivalent work experience may be considered. Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role. Experience working in a government contracting environment is highly desirable. Strong problem-solving skills and ability to manage multiple tasks and priorities in a fast-paced environment. Excellent interpersonal and communication skills, with a strong focus on customer service. Proficiency in help desk software tools and customer relationship management systems. Preferred Qualifications ITIL certification or equivalent in help desk management. Familiarity with CAGE code registration processes and Defense Logistics Agency operations. Equal Opportunity Employer Disclosure: Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace. If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact hr@kinarassolutions.com. Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required. Powered by JazzHR

Posted 30+ days ago

O logo

Director of Sales & Leasing

Oxford Property Management LLCAnn Arbor, MI
JOB SUMMARY: The Commercial Sales Manager oversees the leasing team and is responsible for Oxford’s commercial portfolio occupancy. Key responsibilities include training and mentoring the commercial leasing team, assisting with lease and sale negotiations, directly acting in a leasing agent capacity, developing marketing strategies with Oxford’s in-house marketing team, coordinating lease transactions with the property management and construction teams, and working with CEO/CFO on setting market leasing assumptions. JOB DUTIES: Core duties and responsibilities include the following. Other duties may be assigned as needed. Leads the commercial leasing team in marketing and leasing a two million square foot portfolio of office, retail and flex space in the Ann Arbor area Participates in the development and implementation of marketing, leasing and tenant retention programs. Oversees, trains, and mentors a staff of agents, assisting with leasing strategy and negotiation. Analyze market conditions on a quarterly basis and update portfolio market position strategy. Maintains detailed knowledge of the primary market and shops competing properties; compiles regular reports with assistance from leasing teams. Participates in applicable market analysis and strategy development. Collaborates with brokers, agents, and legal counsel to negotiate lease terms aligned with asset goals. Proactively manages lease rollover risk, participating in tenant retention efforts. Assist in preparation of property budgets. Conducts quarterly property inspections with property managers, prepares written recommendations for repairs and/or replacements ​​​​​​​ Leads weekly leasing team coordination meetings. Attends and participates in industry association meetings and seminars to keep up-to-date on trends and changing conditions in the marketplace. Conduct financial analyses, market studies, and industry standard reporting as necessary. Assist in due diligence and underwriting of potential acquisitions, as necessary. SUPERVISORY RESPONSIBILITIES: This position oversees a leasing team of two agents and a lease administrator. JOB REQUIREMENTS: Bachelor’s Degree with a major in a related field; Graduate degree a plus. Minimally five years of commercial leasing experience. Strong understanding of real estate finance (e.g. NPV, cap rates) and commercial leasing structures, and market dynamics. Proficiency in property management software (i.e. Yardi) a plus. Michigan Real Estate License. Detail-oriented with a strong ability to think and communicate strategically. Effective written and oral communications skills. Excellent presentation skills. Ability to work successfully with a range of people from peers, staff, investors, vendors and other outside professionals. This is a critical role responsible for protecting and enhancing asset value, maintaining strong relationships with the community, and maximizing value and minimizing risk. Powered by JazzHR

Posted 2 weeks ago

Honor Community Health logo

Clinical Receptionist (Dental Office)

Honor Community HealthPontiac, MI
Full Clinical Receptionist Job Description (Click to view)Honor Community Health is a 501c3 Federally Qualified Health Center co-located within 20 locations. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We serve all populations regardless of their ability to pay. Our team is passionate about serving the people of Oakland County. IMPORTANT: All applications MUST be completed in its entirety to be considered. *NOTE: COVID -19 Vaccinations are recommended Position Description The full-time, non-exempt Clinical Receptionist reports to the Practice Manager or Lead Medical Assistant. The Clinical Receptionist plays a crucial role in the high-performing healthcare team at Honor Community Health, serving as the primary point of contact for patients during their visits. Works collaboratively to create and maintain a culture of excellence and dedication to providing compassionate and high-quality health care to all. This position is for our Dental Office. What are we looking for? High school diploma or equivalent is required. 6+ months of experience in customer service or clinical receptionist is required. Strong computer skills utilizing Electronic health records (NextGen preferred) Microsoft office A compassionate and positive attitude Ability to work in a fast-paced environment Ability to create an excellent patient experience Patient focused mindset Must be willing to work between other locations when needed What do we Offer? Competitive Wages Employer Paid Life Insurance Employer Paid Short-Term and Long-Term Disability Insurance Free Employee Assistance Program Why work for Honor? Honor is a patient directed and community driven Federally Qualified Health Center. We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services. Our staff is passionate about providing all members of the community with access to quality health care regardless of their situation. Please note the selected candidate will be required to submit to a criminal record check and reference check. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. Powered by JazzHR

Posted 30+ days ago

Aspen Medical logo

Registered Nurse (RN)

Aspen MedicalHighland Park, MI
JOB AD: Registered Nurse Aspen Medical has an exciting opportunity for RNs to partner with us in providing quality medical care to patients within a transitional setting. Nurses, alongside fellow team members, will be fully entrusted to ensure that the utmost competent care and safety is consistently delivered with compassion to the patient population.The medical teams will be located within a secure medical facility, where such services include, but are not limited to the following: Medical Screening (New Arrivals) Comprehensive Screening Sick Call 24-Hour Emergency Medical and Mental Health Treatment Women’s Medical Care Aspen Medical will provide additional EMS, Diagnostic and Laboratory, and other ancillary services. All clinic service delivery services will be provided in accordance with US clinical standards and compliance measures. Citizenship: *All Aspen Medical staff must be US citizens or Green Card holders. Sponsorship will not be available . Requirements: Education: A graduate or higher-level degree, bachelor’s degree, associate degree, or diploma from an accredited professional nursing educational program is required. This education must have been accredited by the Commission on Collegiate Nursing Education (CCNE) or an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained A copy of the college transcript or Diploma will be submitted License: Must hold a current, valid, unrestricted nursing license in one of the U.S. states, territories, commonwealths, or the District of Columbia Contractor personnel are required to possess a license in the state in which they will practice and provide services under this contract such that medical providers are authorized to conduct the independent practice of clinical services as a condition of employment. This license shall be current (not revoked, suspended, or lapsed in registration), valid (the issuing authority accepts and considers QA information (i.e. practitioner professional performance and conduct in determining continued licenses)), and unrestricted (not subject to restriction pertaining to the scope, location, or type of practice ordinarily granted to other applicants for similar licenses in granting jurisdiction).This is a change to the original requirement and may be accomplished through specific state licensing or authorization to practice by the regulatory authority in the state(s) in which the contractor personnel are providing independent clinical care and services Experience: Minimum three years’ experience as an RN Certification: Current, valid American Heart Association or American Red Cross certifications in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) Advanced Trauma Care for Nurses (ATCN) and/or Trauma Nurse Core Course (TNCC) certification is highly desired Language Proficiency: Fluency in Spanish is highly desired. *Pay rate details and associated work schedules will be outlined during the interview phase. Aspen Medical is committed to a diverse and inclusive workplace. We are an equal opportunity employer, and Aspen Medical does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request accommodation, please contact HR.AMUSA@aspenmedical.com . By joining Aspen Medical, you will join a responsive mission-driven organization where you will be a vital member of a small, dynamic team supported by a large international corporation. Powered by JazzHR

Posted 2 weeks ago

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Restaurant Team Member-Midland Big Apple Bagel

IC and BP RestaurantsMidland, MI
Big Apple Bagels Delicious bagels and muffins that are baked fresh everyday Freshly brewed coffees and fresh fruit smoothies Made to order deli sandwiches We have a fun, friendly atmosphere and an enthusiastic crew.  We are passionate about providing Guests with the best experience possible. We take food seriously yet have fun preparing and serving it.  Our company has a bright and exciting future, we are committed to your growth and development as part of the Team. Team Member Job Summary Welcome guests and deliver awesome guest service in a courteous and timely manner . Responsibilities Greet Guests to make them feel comfortable and welcome Take Guests’ food orders and handle cash and credit transactions Follow the restaurant’s operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift Demonstrate knowledge of the brand and menu items Serve food to Guests in a courteous and timely manner Quickly and accurately prepare food items including prep, salads, soups, sandwiches and much more Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve Follow sanitation and safety procedures including knife handling and kitchen equipment Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen, and prep areas Effectively handle Guest concerns and complaints Work as a team to prepare the restaurant for each shift Acts with integrity, honesty and knowledge that promotes the culture of the restaurant Maintains regular and consistent attendance and punctuality Contributes to a positive team environment Qualifications Excellent Guest service skills required Ability to work in a fast paced environment Team oriented, adaptable, dependable, and strong work ethic Ability to communicate effectively with Guests and team members Ability to work early mornings, weekends and holidays Powered by JazzHR

Posted 30+ days ago

I logo

Restaurant Team Member

IC and BP RestaurantsMt. Pleasant, MI
Noodles & Company We are all about Noodles! Each dish is carefully hand-made to our guests’ specifications, using only the freshest ingredients. We’re proud to use REAL Food and REAL Cooking for REAL Flavors. Dishes are inspired by the individuality, creativity and cultural heritage of cuisines from around the globe. We have a fun, friendly atmosphere and an enthusiastic crew. We are passionate about providing Guests with the best experience possible. We take food seriously yet have fun preparing and serving it. Our company has a bright and exciting future, we are committed to your growth and development as part of the Team. Team Member Job Summary Welcome guests and deliver awesome guest service in a courteous and timely manner . Prepare and serve unique and delicious food. Responsibilities Greet Guests to make them feel comfortable and welcome. Follow the restaurant’s operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift. Demonstrate knowledge of the brand and menu items. Serve food to Guests in a courteous and timely manner. Quickly and accurately prepare food items including prep, salads, soups, sandwiches and much more. Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve. Follow sanitation and safety procedures including knife handling and kitchen equipment. Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen, and prep areas. Effectively handle Guest concerns and complaints. Work as a team to prepare the restaurant for each shift. Acts with integrity, honesty and knowledge that promotes the culture of the restaurant. Maintains regular and consistent attendance and punctuality. Contributes to a positive team environment. Maintain highest QSC standards at all times. Other duties as assigned. Qualifications Excellent Guest service skills required Ability to work in a fast paced environment Team oriented, adaptable, dependable, and strong work ethic Ability to communicate effectively with Guests and team members Ability to work nights, weekends and holidays Previous restaurant experience preferred. Powered by JazzHR

Posted 30+ days ago

Suburban Inns logo

Housekeeper - Embassy Suites

Suburban InnsGrand Rapids, MI

$16 - $18 / hour

​ Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! * Housekeeping Shifts: 1st * Housekeeping Wage: Starts at $16.00/hour based on experience PLUS $ 2.00/hour extra for hours worked on the weekend weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm * Position can be used as a paid internship Housekeeping Benefits Include: Hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules Holiday Pay 8 hours of paid volunteer time per year Advancement and professional growth opportunities Monetary recognition program Monetary referral program 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Housekeeping Position Summary: Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns’ Core Values and IHG standards as well as going above and beyond to ensure that guests are 100% satisfied. Housekeeping Essential Functions: Report to work in uniform presented professionally, neat, and clean Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Anticipate and meet the needs and expectations of our guests, then go one step further Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly Stock housekeeping carts with supplies and amenities needed throughout the shift Clean rooms according to Suburban Inns and IHG standards Scrub floor, shower, bathtub, sink, and toilet in bathroom Remove all used guest amenities, linens, and garbage Restock amenities (i.e., coffee, soap, shampoo, etc.) Make beds while checking for damaged or stained linen at the same time Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e., wall fixtures, windowsills, vents, etc.) Vacuum entire bedroom and hallway outside the door to the room Complete extra tasks assigned (hallways, storage, extra items) Return any room service trays to the break room Return roll-aways and cribs with fresh linen to the appropriate storage rooms Bring all dirty laundry to the laundry room Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper Report any special room issues (i.e., damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper Report all missing or broken items and lost and found items to the Executive or Assistant Executive Housekeeper Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned Ensure that all standards set by Suburban Inns and IHG are being followed at all times, while also maintaining a minimum of two rooms complete per hour Assist in keeping all storage rooms organized Maintain a positive attitude throughout the shift, and keep Team Member morale high Exhibit regular and recurrent attendance records Other duties as requested by management Position Requirements: Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: None License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire) Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Housekeeping Uniform and Appearance Guidelines: Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member. Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests. Hair must be kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor . Powered by JazzHR

Posted 30+ days ago

W logo

Quality Manager

WaltonenWarren, MI
Major Duties and Responsibilities: QUALITY: Maintain and administer the companies AS9100 systems as well as ISO 9001 systems insuring the requirements of the Standards are current, implemented and all personnel within the organization are trained. Interact with Customer, Supplier, Sales and Engineering in effort to improve quality and enhance customer satisfaction. Review the customers needs for Quality reporting and insures that all personnel within our organization clearly understands the customer requirements and reporting functions. Interface with manufacturing and engineering in improving product quality, scrap reduction and process improvements. Perform internal audits and analyze data through the use of statistical techniques and supplier development Assisting with issues including complaint resolution as well as the ability to coordinate root cause/corrective action activities using formal problem solving methodologies; knowledge of statistical techniques Document Control: System development, maintenance and reporting. Coordinating plant Quality Systems documentation including, but not limited to, the Quality Manual, Standard Practice Books (STPB), Work Instructions and Forms. Coordinating periodic document reviews. Coordination of the internal audit system to include planning, scheduling, auditing and reporting. Manages audit planning and execution. Preparation of departmental reports such as corrective actions, internal audits and management review. Ensures compliance with internal processes and external standards, recommends process improvement initiatives and monitors the effectiveness of implemented process improvement initiatives Supports in evaluating and monitoring supplier performance, identifying areas needing improvement and overseeing corrective and preventive actions implemented Performs managerial functions and other related duties as required to implement continuous process improvements in quality-related processes/procedures. Ensuring all metrics related to Quality are evaluated and reported. HEALTH & SAFETY: Plan , review , update and implement OHS policies , procedures and programs Ensure all OSHA requirements are reviewed and implemented, as well as reporting requirements Advise and lead employees on various safety-related topics Prepare educational seminars and webinars for training of employees on a regular basis Ensure the companies are following all the rules and regulations Improving the on-boarding process for all new employees Conduct risk assessments as applicable and implement preventive measures. Ensure that management and supervision are enforcing all the safety measures Ensuring all metrics related to H & S are evaluated and reported Skills and Abilities: Excellent interpersonal, verbal and written and communication skills. Strong organizational skills with the ability to multi-task. Ability to work independently and complete duties Proficiency in Experience in the Aerospace & Automotive Industry is strongly desired and knowledge of AS9100 & ISO 9001 standards and concepts. . Strong computer skills including database and spreadsheet applications, (Microsoft Word, Excel, PowerPoint,) and the Internet. Powered by JazzHR

Posted 2 weeks ago

Suburban Inns logo

Dishwasher - Big E's Sports Grill EBL

Suburban InnsGrand Rapids, MI

$14 - $16 / hour

​​​ B ig E's Sports Grill on the Beltline is hiring!! Kick-start your career in the Hospitality Industry and become a Dishwasher. This is a great opportunity to get first-hand experience and knowledge of the latest food and bar operations in 2024! Starting wage is $14-16 / hour Dishwasher Position Summary: Responsible for washing and properly storing all cooking utensils, china, equipment, flatware, and glassware while following local health department standards, Suburban Inns’ Core Values, and Suburban Inns/Big E’s standards, as well as going above and beyond to ensure that guests are 100% satisfied. Dishwasher Essential Functions: Greet guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Wash all wares in dishwashing machine or by hand according to the highest sanitation standards Collect and dispose of trash from all kitchen areas, empty garbage cans, wash, and reline with new bags. Break down boxes, crates, and remove debris. Examine garbage for misplaced silverware, dishes, glassware, and other reusable items Wash and polish all stainless steel in the kitchen including shelves, dish cabinets, ice machines, refrigerators, walk-ins, etc. Store all dishes and other wares in proper areas Clean dish machine and dish area after each meal period Notify supervisor if inventories of soap, chemicals, and paper towels are low Continuously inspect floors in kitchen areas to assure they remain clean, clear of debris, and dry Assist in completing weekly kitchen cleaning and maintenance list Clean and safely store all brooms, mops, and other cleaning equipment in their proper places Exhibit regular and recurrent attendance records Other duties as requested by management Dishwasher Position Requirements: Minimum Knowledge : Requires ability to interpret/extract information and/or perform arithmetic functions. Good communication skills Formal Education and Job-Related Experience: None Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Required Travel: Position does not require travel to other Suburban Inn properties, client locations, or other locations. Work is completed in property Dishwasher Uniform and Appearance Guidelines: Uniform: Uniform shirt and hat will be provided. Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member. Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor. ​ Powered by JazzHR

Posted 2 days ago

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$22-26/hr + BONUS | Kalamazoo Costco | Skilled Sales Rep

Direct Demo LLCKalamazoo, MI

$22 - $26 / hour

WE ARE CURRENTLY HIRING FOR THE KALAMAZOO COSTCO LOCATION! Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportunity selling nutritional supplements made by Qunol & Zena (Liquid Collagen/Super Greens). Are you highly motivated by goals, love interacting with people and known to be a self-starter? If the answer is yes, then this is the job for you! Representatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Supergreens, New Creatine D3/K2 Gummies, Liquid Collagen, CoQ10, Magnesium, and various Turmeric products! Available Demo Hours: 10am-5:00pm ~ All Days Available! Saturday and Sunday are the best commission days! This sales job is ideal for people looking to supplement their income with part time work. Compensation: Starting at $­­­­­22-$26 an hour plus BONUS based on surpassing sale quotas W-2 Employment We provide a promotional kit and bi-weekly paycheck via direct deposit! Sales Promoter Responsibilities: Approach and interact with Costco members to promote various brands provided by suppliers. Present yourself and the company competently and professionally while at Costco. Provide excellent customer service to Costco members on behalf of Direct Demo. Regularly check for messages concerning scheduling and other communication from your manager. Availability for regularly scheduled paid compliance calls with team and/or regional manager. Must be able to lift and carry a 2’ x 4’ folding table from the parking lot to the store and then back to your car at the end of the shift. The table weighs approximately 20 pounds. You must also be able to carry products, demonstration supplies and sales materials to and from your car at the beginning and end of each shift. Ability to stand for extended stretches of time. Ability to work independently and without direct supervision as the only team member per location. Requirements: Outgoing personality, ability to approach and talk to customers. Strong verbal communication skills. Experience with direct sales. Email and basic computer / mobile device skills. To be considered for this position, applicants must include a current resume and answer all screening questions. Learn more about us at: qunol.com and zenanutrition.com Our company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, gender identity, gender expression, genetic information, disability or any other characteristic protected by law. Powered by JazzHR

Posted 1 week ago

Hantz Group logo

Financial Planning Assistant

Hantz GroupTraverse City, MI
Financial Planning Assistant Hantz Group is a Michigan-based financial company that works with individuals and businesses to help them achieve their financial goals. We are a Family Office that manages over $11B+ of assets, has 20+ offices and over 600 employees. We offer a multitude of services tailored to each individual client. We deliver a team of professionals that are experts in their specific disciplines yet work in collaboration to coordinate superior outcomes for our clients. By taking our holistic approach, we strive to reduce stress and save time for our clients so that they can focus on what’s most important for their families. The Holistic Approach to Financial Planning Hantz Group recognizes that each area of one’s financial situation impacts the other and that is why we offer a holistic approach to our client’s financial planning. Financial Planning is the core of our holistic approach. As a Financial Planning Assistant, you will work as part of a team with Financial Advisors and other Specialist within the organization. The role varies depending on the needs of the financial planning practice but often includes meeting prep, communicating with clients and our operations team to follow up on business flow. Financial Planning Assistants can grow within the practice, obtain their licenses to grow their career or become a Financial Advisor. Essential Job Functions: Assist in booking appointments for advisors Prepare declaration page quote sheet for meetings Market for property/casualty insurance service opportunities Assist advisors with client services Coordinate business and meetings with advisors, tax team and estate planners Market to companies for business opportunities Comply with All Industry Rules and Regulations All other tasks assigned Education/Knowledge & Skills: High School Diploma/GED Strong oral and written communication skills Strong organizational skills Basic database skills Proficient in Microsoft Office Must be Able to Obtain Required Licenses* Benefits: Health/Dental/Vision Insurance, Paid Time Off, 401K, Vol LTD, Vol Life, Flexible Spending Eligibility Requirements Vary   Required Licenses- FINRA Securities Industry Essentials, FINRA Series 7, FINRA Series 66, State Life, Accident & Health, Variable Contracts, State Property & Casualty |  HFSI will sponsor and pay for all required licensing on a loan basis. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, height, weight, disability, marital status, or any other characteristic protected by law. As a growing organization, Hantz Group has many opportunities within our multiple office throughout the state of Michigan and northern Ohio. We ask that interested individuals apply to only one position. Any other opportunities or positions can be discussed should we extend an invitation for an interview.   Powered by JazzHR

Posted 30+ days ago

ExpertCare logo

Caregiver- Part Time

ExpertCareHazel Park, MI

$15 - $16 / hour

Join Our Team at ExpertCare – Afternoon Caregivers Needed in Hazel Park! At ExpertCare, we’re passionate about helping individuals with disabilities thrive. We’re currently hiring afternoon Caregivers to provide 1:1 support to clients in their homes and local communities. Pay Range: $15.20–$16.20 per hour Why Work With ExpertCare? We’re looking for dependable, compassionate individuals who want to make a real difference. As a Caregiver, you’ll support clients with skill-building activities, daily routines, and meaningful community engagement. What We Offer: Paid Virtual Training – Gain valuable skills and knowledge Referral Bonuses – Earn extra for recommending great candidates Flexible Schedules – Shifts that work around your life Weekly Pay – Reliable, consistent paychecks Virtual Interview Process – Quick, convenient, and remote Benefit Opportunities – Access to health and wellness perks What You’ll Need: Valid driver's license (with a clean driving record) Active car insurance Clear background check Be at least 18 years old and authorized to work in the U.S. Willing to undergo multiple background screenings Consistent availability for afternoon shifts ExpertCare proudly supports Community Mental Health Recipients across Southeast Michigan. We offer both part-time and full-time opportunities to fit your lifestyle. Be part of something meaningful. Apply today and help us create lasting change—one life at a time. Visit expertcare.com to learn more! Powered by JazzHR

Posted 2 weeks ago

Lane Valente Industries logo

HVAC Jr. Mechanic

Lane Valente IndustriesSt. Johns, MI
Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning. CURRENT OPPORTUNITY: HVAC JR. MECHANIC JOB RESPONSIBILITIES & REQUIREMENTS As an HVAC Apprentice you will assist experienced technicians with installing, maintaining, and repairing heating, ventilation, and air conditioning systems for a company that handles service work and site maintenance for national accounts. Assist in the servicing products and equipment on assigned projects and ensuring customer satisfaction Uses a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units. Identifies, analyzes, diagnoses, and repairs systems and products at customer’s location. Performs preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers. Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, as necessary. Inspects vehicles by checking vehicle condition and cleanliness Maintains vehicles by keeping records of service, scheduling, and complete repairs and maintenance service Maintains equipment by inspecting for signs of wear. Notifies customer and/or Operations Manager of findings. Documents work by completing paperwork on each job and maintaining files Represents company by serving as a direct customer contact. Determines parts to order for repairs and timeliness of need Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files. Records parts, material, labor, subs and other cost data per assignment and returns unused resources Turns in all required paperwork and reports in a timely manner. Keeps current on all products concerning installation, operation, maintenance, service and repair Read and interpret product specifications Provides technical support to customers A strong willingness to learn and a positive attitude are crucial Flexibility to work overtime/weekends as necessary Regular travel requirements with some overnight travel, as needed BENEFITS OFFERED : Medical Insurance Dental Insurance Paid Vacations 401(k) retirement plan with generous company match Powered by JazzHR

Posted 30+ days ago

A logo

AUTOMOTIVE DETAILER

Allen Chevrolet Cadillac IncMONROE, MI
We are looking for a highly motivated Individual to help provide customers with exceptional experiences. The ideal candidate will be a self-starter with strong work ethic who flourishes in a fast-paced and professional workplace. If this sounds like you, then apply to join our exciting team as a Dealership Detailer! Who We Are At Allen Chevrolet Cadillac, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Allen Chevrolet Cadillac is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer Medical, Dental & Vision Insurance 401K Plan+ Employer Match Paid time off and vacation Short/Long Term Disability Growth opportunities Paid Training Employee vehicle purchase plans BBQs and company activities Long term job security Community events Discounts on products and services Responsibilities Clean, wax, polish, refurbish and detail vehicles that were collision damaged, as well as old and new vehicles. Inspect finished products to ensure the highest quality service. Understand and deliver on specific customer requirements. Maintain proper function of all service tools and equipment. Directly report any damage to the supervising manager in a clear and timely fashion. Coordinate and arrange work effectively with team members. Maintain excellent standards and quality of service to positively represent the organization. Other duties as assigned. Sweep floors Empty trash Maintain safe and clean shop Qualifications Some Detailing experience is preferred Positive attitude and can-do mentality Hardworking personality, shown leadership qualities and eagerness to improve Excellent communication and customer service skills Valid driver's license and clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR

Posted 30+ days ago

Y logo

Director of Fixed Route Operations

Yeo & Yeo HR Advisory SolutionsKalamazoo, MI
Are you driven by a passion for public service and energized by the fast pace of transit operations? If so, read on! About Us Metro is the public transportation provider serving Kalamazoo County, with a history that stretches back to 1900. Over the past 50 years, we’ve evolved into a modern, accessible, and community‑focused transit system. Metro operates 21 fixed‑route bus lines across the Kalamazoo area, including the cities of Kalamazoo, Portage, and Parchment, as well as major institutions like Western Michigan University and Kalamazoo Valley Community College. Our fleet includes 46 fixed‑route buses. We also operate Metro Connect, a federally mandated, county‑wide ADA paratransit service that provides curb‑to‑curb transportation for seniors and individuals with disabilities. About the Role The Operations Division provides a fixed-route bus service, which includes approximately 2.0 million rides annually. The Director of Fixed Route Operations works collaboratively with the leadership team in carrying out organizational strategy by setting policies, procedures, and directions within the Operations Division. The Division includes approximately 94 employees. A strong communicator, leader, and team-builder is needed to oversee this complex operation. Key Responsibilities Oversees the day-to-day route operations, including managing the dispatch center and staff, and managing inter-departmental and community-based projects. Ensures sound public relations and responsive customer service by analyzing adequacy of customer service procedures, resolving problems, and determining communication methods. Develops and implements short- and long-range plans, policies, and procedures for the organization. Provides direction, oversight, and consultation to supervisors and managers regarding operational work responsibilities such as route planning, driver scheduling, staffing, equipment updates/purchases, safety, and personnel issues. Collect, manage, and analyze data to improve operations and create reports for the board and for state/federal grants. Implement and ensure compliance with the CBA and assist in the management of the grievance process. Cultivates and maintains strong relationships and promotes a collaborative team environment with Metro’s Leadership Team, division managers and employees, and external government agencies. Ensure compliance with local, state, and federal regulations, such as overseeing ADA coordination and following OSHA safety standards. Partners with human resources relating to performance management, progressive discipline, attendance practices, policies, staffing, and terminations; provide positive and constructive training, coaching, and feedback to employees. Collaborates with management to develop and support a strong succession-planning program within the organization. About You The ideal candidate for this role is passionate and knowledgeable about transit, an excellent leader, analytical, and thrives in a fast-paced environment. Powered by JazzHR

Posted 3 weeks ago

Suburban Inns logo

Guest Service Representative - Holiday Inn Express, Holland

Suburban InnsHolland, MI

$15+ / hour

Join the Inn Crowd to be a part of our award-winning family! Our team is dedicated to helping each other succeed and achieve our goals! ​ Guest Service Representative: Starting wage is $15/hour - based on experience 2ND SHIFT available. Must have Weekend Availability PART-TIME Can be used as a paid internship As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied. Employee Benefits: Employee and Friends & Family hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules Holiday Pay 8 hours of paid volunteer time per year Advancement opportunities Monetary recognition program Monetary referral program 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Essential Functions: Report to work in uniform presented professionally, neat, and clean Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Anticipate and meet the needs and expectations of our guests, then go one step further Sell the property according to the Suburban Inns sale standards Collect leads and prospect new business, communicate the information with the Sales Department. Prospect new business, communicate the information to the Sales Department Gather the appropriate data from each guest, from address information to credit cards and signatures Clearly state all necessary policies and hotel information to each guest Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. Maintain a neat and clean workspace at the front desk and adjacent areas Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager Check the pool area as many times as needed throughout the shift, stocking pool towels and straightening up the pool deck. Complete any required emergency training needed according to Suburban Inns and Marriott standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation Complete any required Marriott training for front desk procedures and Marriott Rewards. 100% responsible for ensuring Marriott Rewards standards are exceeded each shift Responsible for the settlement and reconciling of guest accounts and paperwork Balance cash drawer and make appropriate cash drops Attend and contribute to daily Smart Start meetings Attend and contribute to monthly front desk department meetings Provide excellent guest service: Supply information to guests regarding hotel policies, services, and amenities Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment Handle all guest concerns and be able to problem solve in a tactful, professional manner Maintain open lines of communication between all departments within the hotel Follow all Suburban Inn Processes Exhibit regular and recurrent attendance records Other duties as requested by management Position Requirements: Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. License, Training, and/or Certification Required: CPR Training (may be completed upon hire). Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. Powered by JazzHR

Posted 30+ days ago

D logo

$22–$25/hr + Performance & Sales Bonuses | Traverse City, MI (Costco Location)

Direct Demo LLCTraverse City, MI

$22 - $25 / hour

WE'RE CURRENTLY HIRING A SALES REP FOR THE TRAVERSE CITY, MI COSTCO! Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportunity selling nutritional supplements made by Qunol & Zena. Are you highly motivated by goals, love interacting with people and known to be a self-starter? If the answer is yes, then this is the job for you! Representatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Super Greens, Liquid Collagen, CoQ10, and various Turmeric products!! Available Demo Hours: 10am-5:30pm ~ All days available. Weekends are the BEST commission days! This sales job is ideal for people looking to supplement their income with great pay! Compensation: Starting at $­­­­­22 - $25/hr + COMMISSION based on surpassing sale quotas W-2 Employment We provide a promotional kit and bi-weekly paycheck via direct deposit! Our average brand ambassadors make $200-$300 per day. Our top brand ambassadors are making $500+ per day! Bonus Payout : We have nine different products in Costco, and usually five on the table. Shifts start at 10am and end at 5:30pm — you get credit for whatever sells that day. This is an additional 3 hours Costco is open where customers are still purchasing our products. Sales Promoter Responsibilities: Approach and interact with Costco members to promote various brands provided by suppliers. Present yourself and the company competently and professionally while at Costco. Provide excellent customer service to Costco members on behalf of Direct Demo. Availability for regularly scheduled paid compliance calls with team and/or regional manager. Must be able to lift-up to 20 pounds. Must be able to lift and carry a 2’ x 4’ folding table from the parking lot to the store and then back to your car at the end of the shift. The table weighs approximately 20 pounds. You must also be able to carry products, demonstration supplies and sales materials to and from your car at the beginning and end of each shift. Ability to stand for 7 hours. Ability to work independently and without direct supervision as the only team member per location. Requirements: Outgoing personality, ability to approach and talk to customers. Strong verbal communication skills. Experience with direct sales. Email and basic computer / mobile device skills. To be considered for this position, applicants must include a current resume and answer all screening questions. Learn more about us at: qunol.com and zenanutrition.com Our company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, gender identity, gender expression, genetic information, disability or any other characteristic protected by law. Powered by JazzHR

Posted 30+ days ago

Affinity Group logo

Account Executive ( Food Broker)

Affinity GroupPlymouth, MI
Account Executive Affinity Group is seeking an Account Executive to make their mark in our Southeast Michigan and North West Ohiomarket. This position is responsible to spearhead market growth and showcase our clients' market-leading products through planning, execution, and results. This position will report to the Market Manager. Who We Are: Great Place to Work Certified | Your Bridge to Success | Why Our People Love Affinity Group Affinity Group is one of the fastest-growing food sales and marketing agencies, with a national presence throughout North America and Canada. We represent some of the most recognizable and well-regarded food brands in the industry. Supported by the corporate sales support team, you’ll be part of a team that drives brand awareness and increases market demand for our clients. Affinity Group brings decades of expertise and a consultative system that is tailored for a localized approach. Perks & Benefits: Health and dental insurance 401(k) retirement plan Car allowance Paid time off and company holidays Competitive pay + bonus potential Gym Allowance Cell phone allowance Travel expense account What You’ll Do: Develop and execute event and activity plans for assigned accounts to build awareness of the client's value proposition and drive inquiry generation Build and influence high-impact partnerships while executing daily tasks such as virtual presentations, calls, and emails Deliver consultative sales presentations to distributors, merchandisers, buyers, and their sales teams through various mediums Independently support prospective clients throughout the sales cycle, utilizing CRM systems and ensuring data accuracy Leverage critical thinking to guide prospects toward successful purchasing decisions What to expect: The typical work week: Monday through Friday During the food trade show season, the position requires the ability to stand for extended periods, with the ability to safely lift case goods (up to 50 lbs.) Travel (Driving): Position requires daily motor vehicle travel to assigned locations. The candidate must possess an active Driver’s License and a clean driving record Qualifications: 3-5 years in outside sales (Foodservice industry is a plus) Restaurant operations or culinary experience is a plus Ability to manage competing priorities Travel (Driving): Position requires daily motor vehicle travel to assigned locations. The candidate must possess an active Driver’s License and a clean driving record Experience with Microsoft Office Suite and CRM systems Bonus Points For: An associate or bachelor’s degree The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR

Posted 1 week ago

OnPoint logo

Adult Case Manager

OnPointAllegan, MI

$55,181 - $76,150 / year

Please Note: Candidates who can be hired with no Visa sponsorship requirements will be considered Adult Case Manager: OnPoint is seeking an energetic, organized, committed professional to fill the position of full-time Adult Case Manager. As an Adult Case Manager, you will be responsible for providing opportunities for individuals with an intellectual/developmental disability, mental health, substance use, or co-occurring disorder to experience full community participation in work, recreational, residential, and social settings. PAY RANGE/BENEFIT PACKAGE: Salary: starting at $55,181.18 up to $76,150.02 annually - placement above minimum salary is based on experience. OnPoint Benefits: 401(a) retirement: employer matching 457 retirement Paid holidays Benefits effective date of hire: Medical insurance Dental insurance Vision Coverage Employer funding of Health Savings Account (up to elected deductible amount) Employer Paid benefits: Disability insurance Life insurance (up to $50,000) Paid Time Off QUALIFICATIONS: Bachelor’s degree in social work, psychology, human services, or related field required. One year experience working with adults diagnosed with an intellectual /developmental disability or mental health disorder required. Community-based service delivery preferred. Knowledge of person-centered planning process preferred. Valid Michigan driver’s license and auto insurance coverage or eligibility required. Exceptional written and verbal communication skills Function in a fast-paced and ever-changing environment. GENERAL RESPONSIBILITIES: Facilitate the person-centered planning process. Provide Case Management Services to individuals on assigned case load through: Transportation as required by treatment plan. Development of Natural Supports including family, friends, religious organizations/leaders, neighbors, teachers, employers, and all others involved and interested in supporting the consumer. Internal and external case collaboration and coordination, including gathering and exchanging relevant information. Consultant to individuals and their support systems. Documentation of services and supports in accordance with funding, regulatory, accreditation and best practice standards. Monitoring support providers in the provision of services and implementation of person-centered plans. Participation in clinical case conferences, staff development (in-services, conferences, professional organizations) and agency committees as assigned. Support individuals on assigned caseload through advocacy, monitoring, referring, and linking with other providers. Perform other duties as assigned. EQUIPMENT/TECHNOLOGY KNOWLEDGE: Basic iPhone Knowledge Office 365 Skills POSITIONS TO BE FILLED: One full time positions (40 hours/week) Powered by JazzHR

Posted 3 weeks ago

Carter Lumber logo

Delivery Driver - CDL Class A

Carter LumberLansing, MI
Are you tired of being on the road for days or weeks at a time? Do you wish you could have a successful trucking career while also maintaining a consistent life at home? Drive for Carter Lumber and not only will you have a stable, predictable schedule that allows you to be home every night, you’ll have the opportunity to build your career to whatever you desire! We are a growing company and we want our people to grow right along with us. Our Story Carter Lumber was founded in 1932 by W.E. Carter. For 90 years, we have strengthened our company by staying true to our values, which include honesty, hard work, and putting people first. What started as a single lumberyard in Akron, Ohio, is represented today by seven brands servicing professional builders and homeowners across thirteen states with more than 160 locations. Despite our growth, we are still a family-owned company. Our core values and our people-first culture remain the same. Description: As one of our CDL Delivery Specialists, you will be responsible for transporting orders to local customer jobsites in a safe and timely manner using our well-maintained and company-owned fleet. You will ensure that daily delivery schedules are met while providing friendly and professional customer service. While on site, you will unload using dump bed ortruck-mounted forklift to place the customer’s materials right where they need them. Requirements: Previous delivery experience, preferably with building materials Experience operating a truck-mounted forklift An acceptable driving record and a current CDL license Familiarity with building materials and delivery equipment is preferred Ability to be a team player Benefits (full-time employees) Health, Dental, Vision (Single and Family Plans) available after 30 days of employment Short and Long-Term Disability Company-paid life insurance and AD&D Optional supplemental life insurance Company-match 401(k) Vacation time and paid holidays Vendor incentives Room for growth; we promote from within! Military encouraged to apply! Powered by JazzHR

Posted 1 day ago

K logo

IT Help Desk Manager

Kinaras Solutions IncBattle Creek, MI

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Overview

Schedule
Full-time
Career level
Director
Benefits
Career Development

Job Description

Help Desk Manager Location: Hart-Dole-Inouye Federal Center in Battle Creek, MIJob Type: Full-TimePre-Award Opportunity at Kinaras Solutions, Inc.At Kinaras Solutions, Inc., we are dedicated to delivering exceptional service and innovative solutions to our clients in the federal government sector.We are eager to expand our team with passionate and skilled leaders as we prepare for a pivotal role supporting the CAGE Program. We are currently recruiting for a Help Desk Manager position. This pre-award opportunity allows you to be at the forefront of setting up a customer service team dedicated to excellence in federal contracting.As a Help Desk Manager, you will lead efforts to enhance our customer service operations, ensuring seamless processing of CAGE code inquiries and registrations. If you're committed to developing dynamic teams and improving customer experiences, we invite you to join us now and be ready to make an immediate impact post-award. Partner with us to drive innovation and deliver outstanding service in the government sector.Job SummaryThe Help Desk Manager will be a pivotal member of the CAGE Program Support team, overseeing the customer service operations related to CAGE code registration and management. This position requires a proactive leader skilled in problem-solving, customer service, and team management to ensure efficient processing and resolution of customer inquiries, compliance with government protocols, and enhancement of overall customer satisfaction.Key ResponsibilitiesLeadership and Team Management:
    • Lead, manage, and mentor the help desk team to ensure efficient operation and high performance.
    • Foster a positive work environment to motivate team members and enhance service delivery.
    • Conduct regular performance evaluations and implement training programs to improve customer service skills.
Customer Service Operations
    • Oversee the management of customer service tickets, ensuring timely and accurate responses to CAGE related inquiries across multiple communication channels.
    • Maintain high standards of customer service by monitoring interactions, providing feedback, and implementing best practices.
    • Develop and maintain processes for tracking, managing, and resolving customer issues effectively.
Quality Assurance and Reporting
    • Develop and implement quality assurance metrics to evaluate the performance of the help desk team and service levels.
    • Ensure accurate documentation and archiving of all customer interactions and transactions as per regulatory and company standards.
    • Prepare and present regular reports on help desk activities, performance metrics, and customer feedback to senior management.
Strategic Planning and Improvement
    • Identify and implement process improvement initiatives to enhance service efficiency and effectiveness.
    • Collaborate with other departments and stakeholders to identify trends and develop strategies to address common issues or new requirements.
    • Contribute to the continuous improvement and development of the CAGE Program support service delivery model.
Compliance and Security
    • Ensure that all help desk activities comply with CAGE Program policies, security requirements, and confidentiality agreements.
    • Address and resolve any compliance or security issues promptly and effectively.
Qualifications
  • Bachelor's degree in Information Technology, Business Administration, or a related field. Equivalent work experience may be considered.
  • Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role.
  • Experience working in a government contracting environment is highly desirable.
  • Strong problem-solving skills and ability to manage multiple tasks and priorities in a fast-paced environment.
  • Excellent interpersonal and communication skills, with a strong focus on customer service.
  • Proficiency in help desk software tools and customer relationship management systems.
Preferred Qualifications
  • ITIL certification or equivalent in help desk management.
  • Familiarity with CAGE code registration processes and Defense Logistics Agency operations.

Equal Opportunity Employer Disclosure:

Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact hr@kinarassolutions.com.

Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.

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