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Business Analyst
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Job Description
Job Title
Business Analyst
Job Description
Job Title: Business Analyst
Position: Permanent
Location: Hybrid, Colombia, Bogota
Summary of the Role
- The Business Analyst in the Navitaire Government Security product management group will work with existing and prospective Government Security customers to provide implementation and upgrade support. They will help to identify business process changes while performing data collection, helping to solve government security-related business problems and triage day-to-day customer issues. This position involves extensive collaboration with clients and other teams to deliver a solid and successful project, and solutions that support our customers' objectives.
Main Responsibilities
Represent the Navitaire Government Security Product Team during customer implementation and upgrade projects including data collection and configuration management
Provide onsite support during go-live, when required
Daily triage of customer-reported issues; address and respond to customer inquiries and issues in a production or test environment
Perform root cause analysis including testing of the Government Security product offerings, and validating carrier system settings during upgrades and implementations
Create demo data for sales pursuits and other initiatives
Provide on-going collaboration with Navitaire Development, Quality Assurance, and Customer Support teams
Perform business and system analysis for Government Security and Customer Services product initiatives
Document and clarify business requirements and produce detailed use cases for Government Security and Customer Services development efforts
Other related duties as assigned
Qualifications
Bachelor's degree or above preferred
Experience with airline government security operations
Experience in Business/Systems Analysis or Requirements Gathering/Analysis role
Experience in root cause analysis
Proven ability to solve problems and issues effectively
Excellent verbal and written communication skills
Excellent interpersonal and facilitation skills
Proven discipline to work independently in a dynamic, fast-paced environment
Flexible work schedule; willing to travel
Ability to work with customers on and off-site
Preferred Qualifications
Previous experience:
working directly with customers.
supporting customer implementations.
problem solving.
training
Experience PAXLST, EDIFACT, iAPI, API, APP, and other airline Government Security
New Skies application knowledge
GoNow Agent application knowledge
Knowledge of airline/travel industry practices
What we can offer you:
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work Hybrid
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Working at Amadeus, you will find
A critical mission and purpose- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn- Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model- We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company- Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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