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Health Connections Assistant (AmeriCorps VISTA)
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Overview
Job Description
- Follow and update workflows, policies and Standard Operating Procedures for the Health Connections program[MS1] activities.
- Design strategies to address barriers to patient access and utilization of resources.
- Provide on-site and virtual support to Health Connections volunteers, collaborating with university partners and HJAHC staff to address concerns.
- Monitor and evaluate volunteer activities accurately and completely, including detailed notes on all patient encounters.
- Expand and manage directory of community resources available to volunteers and patients.
- Seek guidance from appropriate clinical or management staff to escalate patient concerns and address volunteer needs.
- Use marketing materials for volunteer recruitment and to promote patient engagement with Health Connections program.
- Collect and report monthly quantitative and qualitative data from patient referral platform and volunteer-patient encounter notes.
- Evaluate and present data and recommendations for improvement, expansion and sustainability of program.
- Maintain strict confidentiality of all patient-related information.
- Demonstrate professional conduct with patients and colleagues.
- Cultivate positive and productive working relationships with staff and peers.
- Adhere to safe work practices, including the use of universal precautions and personal protective equipment.
- Attend volunteer recruitment events and meetings with university partners.
- Participate in departmental meetings and additional programming and engagement events for HJAHC’s VISTA program.
- Assist staff and volunteers with translation if bilingual in Spanish.
- High School Diploma/GED
- Bachelor's degree in a related field preferred (e.g., Public Health, Health Education, Social Work) or equivalent experience.
- Previous experience in community engagement, program implementation, and/or volunteer coordination is desirable.
- Familiarity with community health systems and community resources local to Trenton and Mercer County is advantageous.
- Knowledge of social determinants of health, health disparities, and patient navigation principles is beneficial.
- Excellent organizational and communication skills to establish and maintain relationships with community partners, stakeholders, and internal teams.
- Ability to work collaboratively in a team setting and facilitate training and engagement activities with diverse groups.
- Cultural sensitivity and ability to engage with diverse populations, particularly Spanish-speaking and immigrant communities.
- Demonstrated problem-solving skills to address volunteer and patient challenges and develop innovative solutions.
- Strong research and analytical skills to assess community resources, demographic data, and health trends.
- Proficiency in Microsoft Office Suite, data collection, analysis and reporting.
- Professional conduct and demeanor with patients and colleagues.
- Ability to work independently and manage multiple tasks with attention to detail.
Program Benefits: This is an unpaid position. Participants receive a full annual living allowance of $27,364.05, paid biweekly. Upon successful completion of service, they may choose between an Education Award of $7,395 or an End of Service Stipend. Additional benefits include training, health coverage*, childcare assistance if eligible, and a relocation allowance.
Note: As an AmeriCorps VISTA member, this position is a full-time, one-year commitment with a living allowance provided by AmeriCorps VISTA. For more information on the AmeriCorps VISTA program, please visit https://americorps.gov/serve/americorps/americorps-vista. For details about AmeriCorps VISTA healthcare benefits, please visit http://www.vistacampus.gov/healthcare.
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