Wastebuilt Environmental SolutionsOntario, California
Job Description: Amrep is seeking a highly skilled and proactive Senior Field Service Technician to join our growing team. This critical role ensures that Amrep's refuse-collection vehicles meet the highest standards of quality, safety, and performance before delivery to our customers. The ideal candidate will be a technical expert capable of conducting comprehensive diagnostics, performing advanced repairs, and serving as a frontline representative of Amrep in both customer and field environments. Additionally, this position plays a key role in supporting field initiatives, customer training, and continuous product improvement efforts. Salary Range: $115,000 - $125,000 (Based on experience) Essential Duties and Responsibilities Supervise and lead the delivered quality inspection process, ensuring vehicles meet Amrep’s quality, safety, and performance standards prior to customer delivery. Oversee and assist with diagnosing and resolving complex mechanical, electrical, hydraulic, and structural issues, providing technical guidance to technicians. Coordinate with engineering, production, and quality teams to identify root causes of recurring issues and drive implementation of long-term corrective actions. Plan and execute field campaigns in alignment with company objectives, including safety upgrades, product improvements, and operational support initiatives. Represent the service team as a technical subject matter expert during customer site visits, managing escalated concerns and ensuring customer satisfaction. Lead training efforts for both internal teams and customers on proper equipment operation, maintenance, and diagnostic procedures. Build and maintain strong customer relationships, acting as a trusted advisor and quality liaison to ensure ongoing service excellence. Ensure accurate documentation of inspections, service activities, field reports, and corrective actions for compliance and continuous improvement. Provide coaching and performance feedback to service technicians to foster professional development and team success. Ensure a safe, clean, and organized work environment, enforcing company safety protocols and proper use of PPE. Perform or oversee structural welding and mechanical repairs, as necessary, to support team throughput and urgent field requirements. Promote a collaborative and accountable team culture, leading by example with professionalism, integrity, and a customer-focused mindset. Lead detailed inspections and corrective actions on vehicles prior to customer delivery, ensuring readiness and compliance with Amrep’s quality standards. Diagnose and resolve complex issues involving mechanical, electrical, hydraulic, and structural systems. Collaborate cross-functionally with engineering, production, and quality teams to troubleshoot root causes and implement proactive solutions. Execute strategic field campaigns to support product enhancements, safety initiatives, and performance optimization. Serve as a technical expert during on-site customer visits, offering hands-on support, system adjustments, and customer issue resolution. Deliver customer and internal training on equipment operation, diagnostics, and maintenance best practices. Act as a quality liaison and trusted advisor to customers, maintaining strong professional relationships and ensuring customer satisfaction. Maintain accurate records of service activities, inspections, and corrective actions for continuous improvement tracking. Perform structural and component welding as needed. Support physical job functions including lifting up to 50 lbs., climbing, kneeling, and working in a shop or field environment. Foster a collaborative, high-integrity work culture through strong teamwork and accountability. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Minimum 5 years of experience in vehicle service, heavy equipment, or a related industry, with at least 2 years in a team leadership capacity. Strong mechanical background with hands-on experience in diesel trucks, refuse vehicles, or heavy construction equipment. Proficient in diagnosing and repairing hydraulic, electrical, and mechanical systems. Welding and fabrication experience preferred; ability to assess and support structural repairs as needed. Prior experience in the refuse/waste truck industry is highly desirable. Demonstrated ability to lead, mentor, and develop service technicians in a fast-paced environment. Excellent communication and customer service skills, with a professional and solutions-oriented approach during internal and external interactions. Strong organizational skills, with a focus on safety, quality, and continuous improvement. Capable of working independently and collaboratively in both shop and field environments. High attention to detail, strong problem-solving abilities, and a commitment to quality workmanship. Ability to communicate effectively in English, both verbally and in writing; bilingual (Spanish) is a plus. Proficient with basic computer applications, including service documentation tools, email, and Microsoft Office Suite. Must possess a valid driver’s license and be willing to travel out of state to customer sites when needed. Company Benefits: • 2 Medical Insurance Plan Options–Base PPO with HSA (High Deductible) and HMO Medical Plans: • Prescription (Rx) Insurance • Health Savings Account (HSA) • 2 Dental Insurance Plan Options - PPO and HMO Dental Plans • Vision Insurance • Voluntary Life Insurance & Accidental Death & Dismemberment (AD&D) • Voluntary Accident & Critical Illness (Cancer) Insurance • Company Paid Business Travel Insurance • Employee Assistance Program (EAP) • 401(K) Retirement Plan with 50% Company Match • Vacation and Personal/Sick Time • Paid Grandparent Leave • Adoption Assistance • Education Assistance (Tuition Reimbursement) About Wastequip Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly. While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.
Posted 1 week ago