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Field Service Tech - Mining Equipment

Sign-on Bonus: $2000

Position Overview

Arnold Machinery is seeking a Field Service Technician to join our dedicated machinery support team. As part of our commitment to delivering excellent customer satisfaction, we rely on the expertise and professionalism of our associates to ensure top-notch service. With the training we provide, you will help maintain our outstanding reputation in the marketplace.

Essential Job Functions

• Repair and maintain construction and mining equipment
• Travel to various job sites
• Disassemble, clean, and reassemble machinery
• Follow service manuals and use the necessary tools for repairs
• Measure, identify, and order replacement parts
• Use diagnostic equipment to adjust machines and systems
• Make warranty recommendations and provide detailed reports
• Perform minor welding, fabrication, plumbing alignment, and D.C. electric repairs
• Guide and supervise subordinates during repairs
• Adhere to safety protocols and maintain a clean workspace
• Complete service reports in English
• Assist with parts ordering and warranty work orders
• Manage field service work orders and customer purchase orders
• Open and close work orders and handle service calls
• Provide customers with updates on job status and progress
• Participate in special projects as needed

Non-Essential Job Functions

• Assist the Service Manager with various tasks
• Maintain the cleanliness of your workspace and/or truck

Physical Demands and Working Conditions

• Frequent walking and moving on uneven terrain
• Lifting over 50 lbs.
• Operating hand and power tools
• Reaching, bending, and climbing into/out of equipment
• Ability to read work tickets, parts, and service manuals
• Communicating via radio, phone, and in-person
• Sitting in equipment and vehicles
• Lying under equipment for repairs

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Excel, Word, and other MS Office programs
• Strong written, verbal, and interpersonal communication skills
• Ability to use office machines (fax, copier, computer, etc.)

Benefits Offered

• Paid Sick Leave, Vacation, and Holidays
• Full medical coverage (company pays 100% of premiums for employees and their families)
• Dental and Vision plans
• 401K/Roth with company match
• Quarterly and Yearly Bonus programs
• Company Stock for employees with 5+ years of service

Note: This job description is not all-inclusive. Employees may be asked to perform other duties as needed to meet the organization's goals.

Arnold Machinery is an equal opportunity employer and follows affirmative action policies. We provide reasonable accommodations for individuals with physical or mental disabilities, as required.

Arnold Machinery Participates in E-Verify.