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$91,000 - $321,500 / year
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$19 - $20 / hour
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Senior Vice President, AI & Tech Operations
$160,000 - $201,000 / year
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Job Description
About the job:
- Act as the primary liaison between Zeno and our sister companies for AI-related initiatives, ensuring seamless communication of AI strategies
- Partner with the Head of AI and Innovation to identify and execute high-visibility AI projects that demonstrate impact across the organization
- Regularly communicate updates, progress, and insights from sister company activities to internal teams while highlighting Zeno's unique needs and priorities
- Identify and cultivate strategic partnerships with AI technology providers, research institutions, and innovation partners to enhance our capabilities
- Build consensus among practice teams on platform selection and tech stack decisions
- Assess competing products and solutions to make informed recommendations that serve agency-wide needs
- Collaborate with leadership to ensure strategic alignment on technology investments
- Analyze existing business processes and workflows to identify high-impact opportunities for AI-driven improvements and automation
- Concept AI workflows that enhance operational efficiency, from automating repetitive tasks to revolutionizing data analysis pipelines
- Collaborate with cross-functional teams to ensure AI tools are integrated into daily operations without disrupting client service excellence
- Stay informed about generative AI advancements, flagging notable emerging tools and techniques for potential business use
- Assist with the organization's approach to generative AI tools, helping teams get maximum value from AI across content creation, analysis, and strategic planning
- Support practice leads in developing playbooks, best practices, and training programs that drive AI adoption and improve the employee experience with AI tools, with consideration for how these capabilities can enhance client service
- Host training sessions and knowledge-sharing initiatives to upskill employees on AI tools and emerging workflows
- Monitor AI adoption across the organization, celebrating successes and identifying opportunities for continued growth and improvement
- Support robust AI governance by ensuring AI tools and workflows comply with company policies, ethical guidelines, and data privacy regulations
- Support client teams in navigating AI-related conversations, including SOW review and guidance on appropriate AI usage in client deliverables
- Partner with sister and parent companies, Business Affairs, and Contracts, to ensure all client-facing AI applications meet approved usage standards
About You:
- 13+ years in technology or operations roles, with at 2 years leading AI, automation, or digital transformation initiatives
- Experience driving organizational change in fast-paced environments
- Familiarity with generative AI platforms (OpenAI, Anthropic, MidJourney, etc) and their practical applications in business contexts
- Exceptional communication skills with the ability to translate complex concepts into clear, actionable insights for diverse audiences
- Proven ability to build relationships and influence across organizational boundaries, including senior leadership and external partners
- Experience presenting initiatives and outcomes to executive stakeholders and board-level audiences
- Demonstrated expertise in managing multiple initiatives simultaneously while maintaining quality and meeting deadlines
- Strong organizational and prioritization skills with experience in project management
- Understanding of the communications, marketing, or media agency model, and the unique challenges of client service businesses
- Commitment to pushing boundaries in pursuit of innovative solutions
- Passion for leveraging AI and technology as a whole to drive operational and creative excellence
- Experience in PR, communications, marketing, or related client-service industries
- Background in change management or organizational development to drive cultural adoption of new tools and methods
- Familiarity with AI ethics and responsible AI practices
Preferred Qualifications
- Experience in PR, communications, marketing, or related client-service industries
- Background in change management or organizational development to drive cultural adoption of new tools and methods
- Familiarity with AI ethics and responsible AI practices
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