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Role Title: Phlebotomist 

Reporting to: Associate Clinic Manager

Location: Silverlake Tia Clinic

Schedule: Monday- Friday from 8:00 am- 4:30 pm. 

Compensation: $24 - $27/hr

Role Summary: As one of Tia's Phlebotomist you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, collecting & preparing blood and other samples.

Tia Company values you "spike" on: 

• Probing deeply to understand
• Asking why then why again
• Act as a pack not as a lone wolf
• Finds joy and gratitude every day 
• Practice Personalized Care

Abilities:

• Highly organized 
• Ability to multitask 
• Strong process orientation
• Excellent patient service orientation
• Detail-oriented 
• Keep a vibe of calm, steadfastness and composure under pressure

Skills:

• Phlebotomy
• Vitals documentation
• Autoclaving + disinfecting 
• Supply expiry review
• Supply management & ordering

ESSENTIAL FUNCTIONS

• Preparing lab orders for URL and IRL one day in advance
• Reconcile Lab Errors
• Maintaining knowledge of Quest products, specimen processing requirements, and serving as the point of contact for the Quest account
• Identifying patients and their personal information by reviewing their identity documents.
• Assessing patient needs, reviewing patient history, and determining the reason(s) for drawing blood.
• Selecting gauge needles and preparing veins or fingers for blood drawing.
• Extracting blood from patients through venipuncture or fingersticks.
• Analyzing blood specimens using the correct testing equipment, when necessary.
• Preparing specimens for transportation, including labeling vials accurately and matching blood specimens to patients.
• Supplying diagnostic notes to physicians, other healthcare professionals, and hospitals.
• Keeping and maintaining records of patient names, volume of blood drawn, and diagnostic findings.
• Cleaning, maintaining, and calibrating laboratory equipment used in the drawing and testing of blood specimens.
• Ordering laboratory supplies, as needed

MAY SUPPORT WITH

• Review insurance to ensure verification status
• Check patients in on arrival, 
• Escort the patient to the exam room
• Complete vitals 
• Set communication in motion with Provider and in communication channel
• Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained.
• Reviews patients chart one day in advance to prep for visit 
• Runs all controls 
• Autoclave maintenance 
• Surgical equipment sterilization 
• Set-up and chaperone surgical procedure 
• Obtains patient consents for any procedures
• Maintains an appropriate level of office supplies and medical forms at workstation
• Reviews clinic inbox in Tia MD 
• Supports Provider with U.A CX, HCG, glucose testing

AD- HOC DUTIES

• Through cross-functional collaboration, can execute ad-hoc projects as needed and meet deadlines.
• Undertake additional ad-hoc projects to help with clinic operations varying from research, product sourcing,  G-Suite Documentation of processes, miscellaneous errands, and facilitation of team meetings and training.
• If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

About Us:

Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women - integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform.

Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes.

We are deepening and expanding one of the most comprehensive preventive care models for women on the market - with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women.

Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale.

About Tia's Culture:  

Tia is building a culture of excellence - in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset - said another way, we're energized by the possibility of invention, innovation, and iteration

• Being present in and grateful for the journey - not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
• Asking why, then why again - because accepting "this is just the way it is" is not good enough
• Grit & perseverance - a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others
• A commitment to uncovering talents to unlock "rock star" potential across every individual

Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision - a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target - one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit - the journey, not the finish line - that truly embodies excellence.

This position may require attendance at company and team off-sites.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!