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• Assures company structure is appropriate to accomplish strategic initiatives and in alignment with mission, vision, and values.
• Proactively monitors industry trends and emerging developments to inform, develop, and execute long-term strategic direction, providing actionable recommendations that drive organizational growth, service line expansion, and innovation in care delivery.
• Creates and actualizes business diversification to grow and sustain the viability of Walla Walla Clinic.
• Ensures the strategic plan is articulated both internally and externally.
• Stay abreast of healthcare trends, regulatory changes, and market dynamics
• Effectively delegates key activities to ensure timely execution and actualization of the strategic plan initiatives.
• Responsible for rebranding initiatives and oversight of brand development.
• Manages strategic external partnerships and relationships to support practice goals, fostering collaboration and long-term value.

• Oversee daily operations across multiple specialties and clinic sites.
• Ensure consistent implementation of policies, procedures, and standards.
• Promote operational efficiency and excellence in patient care.
• In partnership with the Director of Human Resources:
  • Recognizes the ongoing strength and success of Walla Walla Clinic relies in our people resources and engages all members of the workforce appropriately to meet our mission.
  • Creates a culture of lean and continuous improvement.
  • Develops physician leaders.
  • Establishes cultural competence guidelines to support a diverse workforce.
  • Creates and/or executes an internal communication strategy to keep the workforce informed appropriately.

• In collaboration with the Physician Leaders & Director of Practice Operations:
  • Has overall responsibility for the design, marketing, promotion, delivery, risk management, and quality of all Walla Walla Clinic services provided to our communities.
  • Ensures that policies and practices effectively support sound and safe patient care, and that the delivery of healthcare services provides a positive experience to the patient.

• Lead budgeting, financial planning, and P&L management.
• Ensure fiscal responsibility and sustainability.
• Manage key partner relationships including banking, payers and vendors.
• Negotiate non-payer contracts.
• In partnership with the Director of Finance:
  • Recommends an annual budget (both capital and operating) for Board approval and ensures prudent management of resources within those budget guidelines.
  • Optimizes cash flows, minimizes expenses, and ensures overall sustained profitability of Walla Walla Clinic.
  • Ensures that appropriate financial controls are established and maintained.

• Foster a collaborative, transparent relationship with physician owners and medical staff.
• Develop strategy and serve as primary liaison for all physician and advanced practitioner recruitment activities.
• Support recruitment, retention, and development of non-clinician personnel.
• Promote a culture of accountability, respect, and continuous improvement.

• Serve as the primary liaison to the Board of Directors. Non-voting member of the Board.
• Supports the operations and administration of the Board of Directors by maintaining continual, open, and effective communication with members and physician stakeholders.
• Provide regular updates on organizational performance, strategic initiatives, and industry developments.
• Develops and maintains critical relationships with physician owners and other providers.
• Facilitate board education and engagement.
• Actively participate as a member on several standing committees including Advanced Practitioner, Bylaws, Budget, IT, Physician Compensation, Quality Improvement, Retirement, Risk Management, Rural Health and Space Planning.

• In collaboration with General External Counsel and Privia:
  • Ensures Walla Walla Clinic complies with local, state, and federal laws and regulations as they apply to the operation of the business.
  • Oversees the negotiation of professional, consultant and service contracts.
  • Participates in issues surrounding ethics and quality.

• Represents Walla Walla Clinic to external stakeholders, including patients, partners, regulators, and the public.
• Enhance the practice’s reputation and visibility in the community.
• Advocate for resources and policies that support the practice’s mission.
• Represents Walla Walla Clinic’s strategic interests in its relationship with Privia Medical Group – Washington, ensuring alignment and collaboration on shared goals.
• Through exceptional communication and interpersonal skills, assures that Walla Walla Clinic and its mission, programs, and essential services are consistently presented in a strong, positive image to relevant stakeholders: patients, employees, physician owners, other providers, community partners, hospitals, governmental agencies.
• Builds and leverages external partnerships to drive strategy.

• Significant knowledge:
  • Fiscal management, governmental regulations, and reimbursement policies.
  • Medical and/or insurance industry practices.
  • Business plan and strategic plan development and implementation
  • High business acumen with the ability to understand financial statements, sales and marketing, technology, customer value, people leadership, etc.
• Critical skills and competencies:
  • Entrepreneurial mindset.
  • Passion for identifying and creating solutions when faced with difficult business challenges.
  • Communicating in a clear and concise manner to the level of audience understanding.
  • Managerial courage – the ability to make difficult decisions when necessary.
  • Active participation in, and facilitation of, team effectiveness; taking actions that demonstrate feelings and needs of others.
  • Uses appropriate interpersonal styles and methods to inspire and direct individuals toward achievement of company goals.
  • Listening, understanding, and anticipating customer needs, giving the highest priority to patient and provider satisfaction.
• Demonstrated ability:
  • Maintaining resilience and handling disappointment and/or rejection while maintaining personal effectiveness.
  • Establishing a course of action for self or others to accomplish a specific goal; planning appropriate allocation of resources.
  • Building alignment across diverse populations and those who may have conflicting priorities.
  • Obtaining results through high-performing teams.
  • Leading an organization and motivating people to strive for exceptional results.
  • Working effectively with and reporting to a Board of Directors.
  • Hiring, retaining, and motivating top performing team members.

• Bachelor’s degree in business administration, healthcare administration, or finance/accounting or equivalent is required.
  • Master’s degree in healthcare administration, Business, or related field is preferred.
• Minimum 5–7 years of executive leadership experience in a healthcare setting, preferably ambulatory physician practice.
• Proven success in leading physician-owned and/or multi-specialty practices.
• Experience in creatively and effectively creating diverse revenue streams within the healthcare setting
• Strong financial and accounting acumen and strategic thinking.
• Demonstrates exceptional communication, negotiation, and interpersonal abilities, with a strong understanding of communications technologies to support effective engagement.
• Demonstrated success in leading, building a team, and inspiring achievement.

• Patient-Focused: Prioritizes quality care and patient experience.
• Collaborative: Builds consensus among diverse stakeholders.
• Decisive: Makes informed decisions with confidence.
• Ethical: Demonstrates integrity and transparency.
• Visionary: Leads with foresight and adaptability.

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