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On-Call Pendleton Place Behavioral Health Technician

Hiring Range: $20.07 - $24.58 per hour

General Summary of Duties: The Pendleton Place Behavioral Health Technician provides ongoing assistance to clients at Pendleton Place while maintaining a safe and therapeutic work environment. The Pendleton Place BHT appropriately assists clients in meeting their daily basic needs for health and safety and assists in meeting client treatment objectives as directed by the housing team.

In addition, the Pendleton Place Behavioral Health Tech facilitates the agency's work by courteously greeting and directing residents, visitors, and partnering agencies. Work closely with the housing staff, assigned clinicians, partnering agencies, and clients with daily living/activities in the building.

The Behavioral Health Technician assists in the operations of KMHS in support of its stated mission and provides the highest level of customer service to internal and external customers.

Supervisory Responsibilities: None

Major Responsibilities/Tasks:

• Ensure positive customer relations through courteous and helpful interactions with all groups and individuals entering the building. Greet individuals, inquire about their needs, and contact the appropriate staff or assist in their condition.
• Monitor the lobby activities and serve as a liaison between staff and clients by maintaining constant awareness of client agitation or inappropriate behavior and, as appropriate, respond firmly and respectfully; contact the assigned team as appropriate for assistance. Front desk staff can expect to deal with unexpected and unpredictable behaviors that can create a more stressful environment for front desk staff due to how our tenants and their guests present themselves on any given day. Deescalate residents and guests when necessary.
• Buzz clients and visitors in and out of the building. Sign visitors in and out. Monitor those on the banned list from the building.
• Work closely with the team to reinforce consumer behaviors as specified in the consumer's treatment plans by using the information provided in client alerts in Credible.
• Ensure positive agency communication by answering incoming phone lines and routing calls professionally and courteously. Take accurate messages and distribute them on time. Connect callers to the agency voice mail system following agency procedure.
• Provide administrative support to the Pendleton Place Manager. Manage calendars to resolve scheduling conflicts efficiently. Manage and sort email, reply as appropriate and identify urgent items for timely review.
• Facilitate meeting preparation by scheduling participants and conference rooms, providing agendas & handouts, and other necessary materials.
• Ability to deescalate and discern when additional support is needed.
• Maintain supplies for the work area by submitting requisitions to the purchasing agent.
• Ensure the lobby, reception area, copy room, staff lounge, and interview/group rooms are neat.
• Take appropriate measures to meet the client's daily basic needs for health and safety, including but not limited to the following tasks:
• Monitor clients according to the assigned levels of observation,
• Assist in maintaining a clean work environment,
• Assist in maintaining a sufficient inventory of food and non-food items, and
• Other duties as assigned by a supervisor.
• Complete all required electronic and paper charting, documentation, and data entry of clients as outlined in the appropriate KMHS guidelines, manuals, policies, and procedures.
• Participate in clinical activities as directed by a supervisor, including but not limited to:
• Conduct ongoing observation and assessment of client mental status during each shift,
• Follow specific behavioral protocols for clients as directed by a supervisor, and
• Other clinical activities as directed by a supervisor.
• Complete all paperwork involved in providing direct client care, including but not limited to:
• Tracking sheets, and
• Other forms as needed
• Attend all mandatory training on time and as scheduled.
• Keep current on all required documentation (i.e., food handler's permit, counselor licenses, etc.).
• In addition to the above, any other responsibilities assigned by the supervisor that are appropriate to the position and not specifically listed in the job description.

Minimum Qualifications:

EXPERIENCE: Entry level (no prior related work experience)

Valid Washington Food Handler card.

LICENSURE: Agency Affiliated Counselor Registration

Preferred Qualifications:

EDUCATION: High School Diploma or GED

EXPERIENCE: Experienced (minimum 2 years of job-related experience)

Relevant experience working with clients with severe and persistent mental illness.

Possess and maintain a valid driver's license with an acceptable motor vehicle report.

Capacity to work well with children and families.

Performance Requirements:

KNOWLEDGE:

• Maintain a working knowledge and skill in verbal de-escalation skills as outlined in MPAC/CPI training and other agency-mandated training
• Maintain basic knowledge of medical records, IS, and HR procedures and forms to answer staff questions and facilitate problem-solving.

SKILLS:

• Skill in establishing and maintaining effective working relationships with other employees, clients, organizations, and the public.
• Communication ‑ Communicates clearly and concisely.
• Skill in establishing and maintaining effective working relationships with other employees, clients, organizations, and the public.
• Strong communication skills are required.
• Proficiency in handling busy phones.
• Strong organizational skills are required to prioritize a variety of work assignments.
• Communication ‑ Communicates clearly and concisely.
• Computer skills - Proficient in Word, Excel, PowerPoint, and other Microsoft Office environments.

ABILITIES:

• Demonstrated ability to work cooperatively and collaboratively as a team member.
• Work with the public on the phone and in person.
• Work with people and maintain composure in emergencies.
• Work independently and as a team member.
• The ability to operate a personal computer, fax machine, printer, and copier proficiently.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Frequent mobility and/or sitting required for extended periods.

Mental/Physical Requirements: While performing the job duties, the employee is required to stand, sit, use hands and fingers, reach with hands and arms, ascend and descend stairs, talk or listen and lift to 50 pounds. Peripheral vision is also required for this position.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.