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B logo

Customer Support Agent- Turkish (Bench Team)

Blueprint Technologies, LLCBellevue, WA

$23 - $26 / hour

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Turkish fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint's core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor's degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in English and Turkish language Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Posted 6 days ago

LabCorp logo

Phlebotomist

LabCorpYakima, WA

$18 - $28 / hour

Phlebotomist- PAML At PAML a Labcorp company we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! We are currently seeking a Phlebotomist to work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. Phlebotomist may be eligible for participation in the Phlebotomy Incentive Plan, which pays a quarterly bonus based on performance metrics. Pay Range: $17.75-$27.69 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday- Friday 8am-5pm; additional hours and rotating Saturdays as needed Work Location: 3909 Creekside Loop #100 Yakima WA Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Job Responsibilities: Perform blood collections by venipuncture and capillary techniques for all age groups Collect specimens for drug screens, paternity tests, alcohol tests etc. Perform data entry of patient information in an accurate and timely manner Process billing information and collect payments when required Prepare all collected specimens for testing and analysis Maintain patient and specimen information logs Provide superior customer service to all patients Administrative and clerical duties as necessary Travel to additional sites when needed Job Requirements: Must have valid Washington issued Phlebotomy License or have an application for Phlebotomy License filed with Washington Department of Health at time of hire Previous experience as a phlebotomist is preferred Proven track record in providing exceptional customer service Strong communication skills; both written and verbal Ability to work independently or in a team environment Comfortable working under minimal supervision Reliable transportation and clean driving record if applicable Flexibility to work overtime as needed Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Posted 1 week ago

TruTeam logo

Installers, Woodinville & Auburn Location

TruTeamWoodinville, WA

$13 - $30 / hour

About Your Future with TruTeam Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At TruTeam, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Your Responsibilities We are seeking a reliable and skilled Shower Door and Mirror Installer to join our team. The ideal candidate will have a keen attention to detail and the ability to troubleshoot issues effectively. This position requires interpreting installation diagrams, ensuring precise measurements, and maintaining a clean and tidy work environment. Responsibilities: Review your daily work schedule and ensure truck is loaded with all product(s), tools and equipment for the day. Complete vehicle safety and job site inspections. Install and repair shower doors and mirrors according to specifications and safety standards. Troubleshoot and resolve installation issues promptly and efficiently. Read and interpret installation diagrams to ensure accurate placement and alignment. Use measuring tools and equipment proficiently, ensuring precision in all installations. Maintain cleanliness and organization of work areas and job sites. Perform warehouse-related duties as required. Any other duty, task, or responsibilities as assigned. Your Qualifications Minimum of 18 years of age. If operating a vehicle for company purposes, a valid driver's license is required. THIS IS A SAFETY SENSITIVE POSITION Travel Requirements Type of Travel Required: Local Out of town travel as required. Daily travel to job sites. Physical Requirements This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties. Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits: Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence: minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation Range $13.00 - $30.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. TruTeam is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

Posted 30+ days ago

Papa Murphy's Holdings, Inc. logo

Crew Member

Papa Murphy's Holdings, Inc.Alger, WA
"You are applying for work with Northwest Premier Investments, a franchisee of Papa Murphy's, not Papa Murphy's International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Summary Description: The Crew Member is responsible for the following, but not limited to, duties and responsibilities while continually promoting a culture that embraces the company's core values of Quality, Service, Integrity, and Team Work. Duties and Responsibilities : Exhibit readiness to perform role by wearing a clean and wrinkle-free, uniform and showing up at the assigned time. Prioritize and complete tasks, which if not done could jeopardize the stores operation. Adhere to Papa Murphy's store "Performance Standards." Comply with all sanitation and safety standards. Greet all guests to create a welcoming environment. Handle phone and online orders for guest pick-up. Keep assigned area neat, clean and well stocked. Perform all tasks/duties assigned by immediate supervisor. "Front of House" Work all counter stations or other assigned station. Assist guests in making menu selection, review specials, handle club cards, and participate in add-on sales. Wrap pizzas properly, repeat orders to guests, give verbal baking instructions to all guests, thank and invite the guests back. Present order to guest within the 3-minute door to door service time. Assist guests if necessary to carry pizzas out to their car or hold the door open. Follow proper cash, check, credit card and food stamp transactions; ring up order and follow proper cash handling techniques. Follow proper void/refund procedures. Process coupons and gift certificates with the assistance of immediate supervisor. "Back of House" Learn to complete operating and safety knowledge of mixer, sheeter and dicer if needed. Make all products following the portion charts or job aids within the average time as described in the Papa Murphy's "Performance Standards". Store and rotate all products before and after prepping to ensure quality. Mix dough to recipe and dough balls to standard when/if necessary. Sheet, wrap, date, and store crusts to standard. Perform the duties of the runner (restock person) or dish person as directed by immediate supervisor. Required Qualifications: Education: High school diploma or equivalent preferred but not required. Degrees, Licensure, and/or Certification: Food Handlers Card and/or Serve Safe Certified preferred but not required. Knowledge, Skills, and Abilities: Effectively read, speak, write and communicate. Build and maintain positive relationships with supervisors, co-workers and guests. Be a team player with a great attitude. Basic math skills required. Other requirements: Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms. Occasionally required to bend and stoop, kneel or crouch. Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping. Must be able to lift and/or move up to 30 pounds. Maintain punctual and regular attendance at work. The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits available include; Employee Discounts Health and Dental insurance to those who qualify Voluntary group term life, accident and specific disease insurance to those who qualify, subject to change

Posted 30+ days ago

MOD PIZZA logo

Restaurant Staff

MOD PIZZASnoqualmie, WA

$17+ / hour

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that's on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities! Compensation: $17.13 - $17.13 per hour plus tips. Benefits: Medical, dental and vision insurance eligibility based on hours worked Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable) 401(k) retirement FREE pizza, salad, and beverages Pet insurance Discounted gym membership Free counseling sessions Summary As a part of our Restaurant Squad, Crew Members aim to consistently deliver great customer service and the MOD Pizza experience. You're going to make pizzas that are every bit as beautiful and fun as you are and get to do so in a cool environment with authentic vibes. You will make pizzas for the pineapple adventurers, the plant-based pioneers, and the pepperoni perfectionists. You'll make them for the late-night explorers, the cheese lovers and olive dodgers. Together we're creating an experience dedicated to making sure everyone belongs. Over 70% of MOD Leaders are promoted internally. Saying everyone belongs includes making sure our Squad Crew Members find value in where they work. Whatever you're working towards, we want to help you achieve it. MOD can be a short chapter in your journey or an ongoing one. Because at MOD; ALL PIZZAS ARE WELCOME! Key Responsibilities Make customers pizzas, salads and more Package customer orders with urgency Follow all food safety and food quality standards Keep the restaurant clean and ready to deliver the best customer service Demonstrate the fundamentals of hospitality (friendly, accurate and fast) on every shift Have fun and work together with your Squad Crew to create an authentic customer experience vibe Required Qualifications Demonstrate a passion for people, enjoy connecting with fellow Squad crew members and customers Ability to follow processes and instructions in a consistent manner Have a history of consistent attendance and punctuality Show an interest to learn, grow and contribute to the success of the restaurant At our table, everyone has a place. MOD is what you make it - be individual, be you! Apply today to join our people vibe! MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact applicantADA@modpizza.com. This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD's values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.

Posted 30+ days ago

Sea Mar Community Health Centers logo

Care Coordinator I Or II

Sea Mar Community Health CentersPuyallup, WA

$22 - $23 / hour

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Care Coordinator I or II - Posting #27365 Hourly Rate: $21.88 - $22.63 Position Summary: Full-time Care Coordinator position available for our Puyallup Medical Clinic. The Care Coordinator is responsible for being part of a clinical care team and enhancing quality and patient-centered care. This is accomplished by assessing gaps in care for patients with chronic conditions and/or mental health needs and creating a plan with the clinical care team during daily huddles. Will assist patients with medication management, access to insurance, and help identify any other preventive health needs. Will also assist patients with ongoing self-management goal setting utilizing Motivational Interviewing skills. Strong computer skills are necessary to be able to track patient's adherence with their plan of care in electronic charts. This position also requires that the Care Coordinator facilitate team meetings so organization skills and effective communication skills are needed. Duties and Responsibilities: Participate in morning huddles to anticipate the patient's clinical, social and behavioral health needs. Work with the care team to identify gaps in care and work to resolve them using process improvement strategies. Provide brief interventions at point of care to assist patients with management of their chronic illness, address any social needs and link patients to behavioral health. Advocate for patient services with community, social service, and medical providers. Participate and coordinate care transitions for patients who have been seen in an emergency room and/or have been discharged from a hospital/long-term care facility. Track patient's adherence with plan of care in electronic or paper charts and communicate outcomes and recommendations to the primary care provider. Function as a point person within the clinic care team regarding chronic disease management and improvement activities to improve clinical quality measures. Organize monthly Health Home meetings by working with the Clinic Operations Team/Clinic Manager, create the agenda and help facilitate the meeting. Collaborate with clinical care team to improve Patient-Centered Medical Home processes and provide documentation demonstrating performance. Review the medical record for quality and utilization indicators according to the Quality Improvement Plan. Generate reports for care teams to identify areas of improvement and monitor sustainability of each quality measure. Other duties assigned as needed. Qualifications and/or Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work independently, prioritize workload, and meet deadlines. Must have critical thinking skills and maintain confidentiality. Excellent organizational skills and ability to handle a variety of tasks simultaneously. Knowledge of medical terminology and/or behavioral health topics. Strong decision making and prioritization skills. Ability to work respectfully and professionally with the community, patients, families and staff. Able to work effectively in a multi-cultural environment with a diverse population. Sympathetic, mature, responsible, and reliable. Strong patient engagement, interpersonal, and communication skills and ability to establish a therapeutic relationship with the patient. Education, Certificates, Licenses, and Registrations For Care Coordinator I, must have Medical Assistant Training with one or more years of experience in a community health setting or family practice, or, one or more years of equivalent experience. Current licensure is not required for this position. For Care Coordinator II, must be an LPN with experience in ambulatory care and/or have a BA/BS/BSW in health-related field with one year of experience working in community health, or, 4 years of equivalent experience. The LPN does not have to have an active license; this is a non-licensed position. This position must obtain CPR within 90 days of hire date and is required to maintain current CPR throughout employment. NCQA (National Committee for Quality Assurance) Certification is a plus. Valid WA State Driver's License and proof of liability insurance. What We Offer: Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of: Medical Dental Vision Prescription coverage Life Insurance Long Term Disability EAP (Employee Assistance Program) Paid-time-off starting at 24 days per year + 10 paid Holidays. We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment How to Apply: To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Brenda Solis, HCA, at [email protected]. Sea Mar is an Equal Opportunity Employer Posted 02/25/2025 External candidates are considered after 02/28/2025 This position is represented by Office and Professional Employees International Union (OPEIU). Please visit our website to learn more about us at www.seamar.org. You may also apply through our Career page at https://www.seamar.org/jobs-general.html .

Posted 30+ days ago

S logo

Principal Product Manager - Enterprise Solutions (Remote Eligible)

Smartsheet Inc.Bellevue, WA

$182,500 - $257,500 / year

For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. We are looking for an experienced Principal Product Manager to join our Product Organization at Smartsheet. You will be accountable for driving business impacting investments within areas of high ambiguity, driving strategy that aligns with customer demands, business goals, and industry trends. Join us and help our customers leverage the potential of their workforce and mobilize their talent. You will report into a leader in Product Management, and can be based in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Define vision and strategy for our enterprise solutions offerings in Smartsheet Use company objectives, customer needs, market trends, and business outcomes (with a focus on ARR growth) to inform your work Socialize your work and drive alignment with cross-functional leaders; work closely with design and engineering to create compelling, high-quality customer experiences Use internal and external data to guide experimentation, decisions, opportunities and evaluation of success Partner with research, product design, data science and analytics teams to run experiments and test prototypes to validate hypotheses Communicate strategy, product insights, winning and losing experimentation, etc. to a wide audience Mentor junior product managers and help support their growth Successful candidates will operate at both the strategic and tactical levels and form strong cross-team partnerships that ensure combined success for the product area Support other duties as needed You Have: 8-10+ years of product management or consulting experience with a focus on B2B, enterprise-grade products, ideally in the CWM space Knowledge of project and portfolio management (PPM) best practices Successfully delivered and scaled delightful user experiences on high-scale platforms Experience prioritizing against and driving business outcomes with a focus on ARR growth Worked within agile development environments (Scaled Agile Framework (SAFe) preferred) Experience delivering highly-complex enterprise software products from inception to launch Excellent written and verbal communication skills A desire to mentor junior teammates A four year college degree - MBA preferred but not required Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $182,500-$257,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Posted 30+ days ago

OnPoint Group logo

Account Executive - End User Sales

OnPoint GroupAuburn, WA

$60,000 - $90,000 / year

Apply Job Type Full-time Description The Company Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today. Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business - not on the business of maintenance and materials management. Job Summary Miner Account Executives represent the end user sales side of our business. We focus on providing proactive maintenance and industry-leading equipment solutions within the Dock & Door Industry, which reduces downtime for our customers. Account Executive's at Miner are an elite group of professionals that can translate return on investment into sales for the Company and gains for our customers. Industrial and Commercial sales require grit, ambition, futuristic thinking, drive, and curiosity. Our sales teams have those skills and more, they are agile and seek out new sales opportunities, while ensuring existing customers expectations are met. To us, selling is about building lasting relationships through trust, confidence, and by demonstrating a willingness to learn about our customers, their needs, and their industries. Our people make us great and for us, that starts with finding the right person to fill our open positions. Anyone interested in this role should be confident in answering yes to these questions: Can I be team centric while staying driven by individual goals? Do I have a knack for customizing the sales experience? Do I know how to sell ROI? Am I looking for job stability, a place where loyalty thrives, and an exciting long-term career? Am I hungry enough to hustle? If you answered yes to those questions, we invite you to keep reading and hit that apply button! What You'll Do Account Executives are the catalysts to customer growth and satisfaction with service and products offered through Miner. Within their assigned territory, Account Executives will call on manufacturing warehouses and distribution centers focused on selling loading dock equipment and services. The role prospects new opportunities, develops meaningful relationships with Operations Managers, and conducts site surveys to focus their equipment sales and improve customer operations. The role also acts as an educator supporting product training, teaching customers and prospects about the products/services offered and partnering with suppliers on knowledge development and solution opportunities. This is a sales job so selling is the ultimate responsibility of any Account Executive at Miner, Ltd. Requirements What We Look For Qualified candidates answered "Yes" to all of our questions AND will have in their sales arsenal, the following skills: At least 4 years of direct business-to-business sales experience. If you've sold in the commercial, building, industrial, or similar settings this role is a great fit for you! Ability to demonstrate cold calling techniques, prospecting, and previous sales achievements. Expert communicator, we are talking verbal connoisseur, someone who is able to speak the customers language and translate what doesn't make sense into a sales opportunity. Proficiency with Microsoft Office Products including Word, Excel, PowerPoint, Outlook, and Teams is required. Ability to understand technical product application OR have a strong desire to learn, with quick adaptability in a fast-paced environment. Knowledge or previous experience in Dock/Door or Industrial sales is ideal, if you have this experience make sure to highlight it in your resume/submission! Willingness to be taught, hunger for learning, ambition to close the deal, and adaptability in evolving environments. Experience with Salesforce or a similar CRM is ideal. A clean driving record and a valid Driver's License for the state of employment is required. What's In It For You? Please view our benefits page to learn more about the Benefits to all Miner employees. In addition to those benefits, our Account Managers can look forward to: Freedom to execute and autonomy Commission, draw is provided through guarantee for first 9 months - what you sell drives what you make Complete control of your scheduling Industry stability Competitive PTO and Paid Holidays Full benefits package starting day one - includes medical, dental, vision, 401k, and much more If you've read through and believe you can sell Miner to our customers, we invite you to apply now and look forward to welcoming you as a guest of our career family! Miner considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic-information, marital or veteran status, or any other legally protected status. Disclaimer This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group's Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting. Salary Range The pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay. Salary Description $60,000 - $90,000 per year plus commission

Posted 3 weeks ago

Sea Mar Community Health Centers logo

Mental Health Therapist - Intensive Outpatient Therapy

Sea Mar Community Health CentersEverett, WA

$28 - $31 / hour

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Mental Health Therapist II or III / Intensive Outpatient Therapy - Posting #25457 Hourly Rate: $27.84 - $31.32 Position Summary: Sea Mar is seeking a Full-time Mental Health Therapist in Everett, Washington. This MHT position is for an intensive out patient program for mental health clients that have higher needs. This position includes in-office and community-based counseling services. Individual will provide diagnostic assessments, referrals for psychiatric services, and case management in coordination with other teams or parties involved in treatment. In addition, the Licensed Mental Health Therapist provides individual counseling, crisis stabilization, suicide risk assessment and treatment plans, and leads groups. The Licensed Mental Health Therapist assists the Program Manager and clinical supervisor to conduct clinical chart reviews. Individual will be required to follow other instructions as assigned by his/her supervisor. Must have the ability to accurately diagnose mental health issues and develop treatment plans based upon diagnoses. Has an understanding of chemical dependency as it relates to behavioral health clients and an ability to coordinate with chemical dependency treatment providers to ensure the needs of clients with co-occurring conditions are met. The Licensed Mental Health Therapist must sign a permanent oath of confidentiality covering all patient related information. We are willing to hire and train associates straight out of school. Qualifications and or Requirements: Master's degree from an accredited college or university in psychology, counseling, or social work which includes course-work in psychological diagnostics required. Full State licensure by the Washington State Department of Health is required. Must possess a Mental Health Counselor License (LMHC) or LMHCA, Marriage and Family Therapist License (LMFT) or LMFTA or LSWAIC, or be a Licensed Social Worker. Licensed Associates or affiliates do not meet the requirements for this position. Bilingual English/Spanish preferred not required. What We Offer: Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of: Medical Dental Vision Prescription coverage Life Insurance Long Term Disability EAP (Employee Assistance Program) Paid-time-off starting at 24 days per year + 10 paid Holidays. We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. How to Apply: To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Hannah Hamilton, Program Manager at [email protected]. Sea Mar is an Equal Opportunity Employer Posted 8/15/2023 External candidates are considered after 8/18/2023 This position is represented by Office and Professional Employees International Union (OPEIU). Please visit our website to learn more about us at www.seamar.org. You may also apply through our Career page at https://www.seamar.org/jobs-general.html .

Posted 30+ days ago

Dollar Tree logo

Customer Service Associate I

Dollar TreeCovington, WA
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store well-stocked, and recover merchandise Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable Other duties as assigned* Skills and Experience: High school diploma or equivalent is preferred Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred Ability to follow instructions and interpret operational documents is required Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting Excellent customer service and relationship management skills are required Strong organizational and communication skills are required Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance Program Retirement plans Educational Assistance And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 16933 Se 272nd St.,Covington,Washington 98042-7346 03655 Dollar Tree From: 17.13 To: 17.5

Posted 30+ days ago

A logo

Tax Manager

Ascend Partner Services LLCLacey, WA

$100,000 - $130,000 / year

Who We Are About Ascend At Ascend, we recognize the struggles that accounting & finance professionals face in traditional firms-from rigid hierarchies and overwhelming workloads to the elusive work-life balance. We believe your ambition should not be constrained by outdated practices or opaque career paths. Here, you're not just a number but a valued member of a community that champions both your professional and personal fulfillment. Our mission is to transform the public accounting experience into one where work-life harmony is a reality, and where your career advancement is supported by a nurturing network and robust resources. We partner with regional, entrepreneurial firms and provide them with the resources and support necessary to thrive in today's dynamic market. This includes access to growth capital, robust talent acquisition, top-tier technology, transformative leadership, shared back-office services, & more. Founded in January 2023, Ascend attained revenues to sufficiently qualify as a Top 100 U.S. accounting firm within six months of operation. Explore Ascend, where your career soars without sacrificing your quality of life. About ODC Opsahl Dawson (ODC) was founded in 1979 in Longview, WA, where we have flourished into the award-winning firm we are today. We specialize in Accounting, Tax Preparation, and Bookkeeping with 175+ people across the United States. With 30+ years of proven service, we're the go-to CPA firm in SW Washington. You'll be joining a fun team and a renowned firm that was recognized as one of 2023's Top 3 Fastest Growing Accounting Firms by Accounting Today. In January 2023, ODC made the strategic decision to join Ascend! With Ascend's partnership and shared resources, ODC is well positioned for strong innovation and growth in the years to come. The Role We are always looking for strong Tax Managers for our growing team and our growing list of clients! Leveraging your expertise in tax matters & client relations, you'll manage a national client list, delivering superior service. As their trusted advisor, you'll tackle complex tax issues, craft strategic solutions, and offer risk management guidance. Your forward-thinking mindset will enhance service delivery, ensuring innovation remains at the forefront. In this role, you'll collaborate with members across ODC and work as a united team, maintaining a fun work environment! You'll also have the opportunity to drive our team's growth through mentorship and coaching, encouraging a culture of continuous improvement and professional development. Key Responsibilities Manage client portfolio, consistently delivering high-quality service. Ensure accuracy and compliance of the preparation, review, and timely filing of all tax forms. Provide tax provision preparation, review, and support service to clients on complex engagements. Enhance efficiency across project initiatives. Contribute to team empowerment & professional development by providing mentorship and supportive guidance. Stay up-to-date with tax regulations, conduct diligent research, and provide consultation on intricate tax matters. Contribute to business development and departmental efficiency enhancements. Required Qualifications CPA or EA Bachelor's degree in accounting, finance, or related field 7+ years of public accounting experience. Experience directly managing and interacting with clients through a variety of channels Strong interpersonal and communication skills Attention to detail Proficiency with tax preparation and accounting software Preferred Qualifications Advanced knowledge of applicable accounting software, QuickBooks, CCH Axcess, Engagement, Thomson Reuters, or UltraTax Substantial knowledge of 1040, 1041, Partnerships, S-Corps, and 1099 Experience in individual clients, high net worth individuals, trust & estates, state tax, and pensions Who We Look For A perceptive team-player who excels in a progressive environment, blending sharp analytical skills with exceptional communication. A detail-oriented performer who embodies critical thinking and high standards. A proactive professional, constantly seeking to deliver outstanding service. Location At Opsahl Dawson, we've designed a flexible work structure that enables both teamwork and independence, enhancing our employees' work experience while promoting personal well-being. This role can be fully remote or sit out of our Lacey, WA office. There is no travel required. What We Offer Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth: Competitive PTO Medical, Dental, Vision, & Voluntary Insurance Options 401(k) Matching Discretionary Bonus 12 Paid Holidays Flexible Scheduling Options Innovative Workplan System $500 annual Vacation Incentive Commitment to Professional Development Equity Program Eligibility at Sr. Manager Level + top performing Managers How to Apply Submit your information in the application section directly below! This will include: Basic contact information Resume/CV and optional cover letter upload Work eligibility, credentials, and compensation Voluntary demographic & self-ID questions The annual base salary range for this role is $100,000-$130,000. This range includes the anticipated low and high end of the salary range for this position. Actual compensation may vary based on various factors, including experience, education and/or skill level. At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Posted 30+ days ago

IONQ logo

Senior Scientist - Fault-Tolerant Quantum Algorithms

IONQBothell, WA

$141,670 - $185,482 / year

We are looking for a Senior Scientist- Fault-Tolerant Quantum Algorithms to be a cross-functional team that uses IonQ's quantum computers to create highly differentiated quantum solutions that will bring value to society. As a Senior Scientist- Fault-Tolerant Quantum Algorithms, you'll be part of a multi-generational journey to solve the world's most complex problems using the world's best quantum computers built at IonQ. As a deep technical expert on fault-tolerant algorithms, you will help develop next generation quantum algorithms that are poised to exceed state-of-the-art classical methods. You will develop core IP, computational resource models, long-term roadmaps, and end-to-end workflows that have the potential to disrupt the field of computing. You will also work closely with internal and external customers/partners to brainstorm new ideas, contribute to multi-year initiatives, and represent IonQ at high-visibility technical conferences (often all in a single day)! Responsibilities: Develop fault-tolerant quantum solutions that can make a large scientific and commercial impact across a wide range of industry verticals Be part of a client-facing team that finds, defines and solves problems of real-world interest using IonQ trapped-ion quantum computers Contribute technical expertise toward comparisons of FTQC algorithms vs NISQ algorithms vs classical HPC algorithms. Contribute knowledge of metrics and tools (classical and quantum) to evaluate and communicate pros/cons, current state-of-the-art, scaling behavior, trade offs, cross-over points, etc. Discover foundational IP and publish results in high-impact-factor peer-reviewed journals and conferences You'd be a good fit with: 6+ years of professional experience or an equivalent combination of education and experience Documented expertise in FTQC algorithms with line-of-sight to end-customer value i.e. millions of qubits, billions of gates Ability to contribute toward the FTQC algorithm ecosystem including the development of tools (libraries, simulators, compiler), metrics (costing, resource estimation, ROI) and community (economic development, standards). Relentless dedication to optimizing algorithm performance (accuracy, time-to-solution) through elegant theoretical equations, as well as engineering optimization Proven track record of domain expertise in fault-tolerant quantum computing, demonstrated through invited talks, repos, licenses, publications, and/or patents Experience being part of a team that finds, defines, and solves problems of real-world interest. Good team player with excellent communication skills. You'd be a great fit with: Ph.D. in computer science, math, engineering, physics, or related fields Experience supporting writing and executing on government contracts Demonstrated expertise in C++, Python, Qiskit or similar quantum SDK Demonstrated experience benchmarking quantum algorithms using varied metrics Success working directly with customers to define and deliver solutions Experience developing hybrid end-to-end solutions in a production or cloud environment; knowledge of CI/CD a plus Location: This position can work onsite or hybrid from one of our offices (College Park, MD, Bothell, WA, Toronto, Canada, Gothenburg, Sweden) or fully remote in the US Travel: Up to 10% domestic and international Job ID: 1059 The approximate base salary range for this position is $141,670 - $185,482. The total compensation package includes base, bonus, and equity.

Posted 3 weeks ago

U logo

Dod Skillbridge: Transportation Manager

US Foods Holding Corp.Yakima, WA

$60,000 - $90,000 / year

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! Manager, Transportation will ensure a Transportation department culture focused on people, safety, service, and cost through meaningful engagements with drivers, best in-class service to customers, and safe and profitable operations. They will use their experience in transportation operations to manage personnel and drive efficient transportation operations through the associates they lead, ensuring the safe, accurate and timely daily outbound shipments to customers and other distribution centers within the organization. This application is only available to active-duty service members eligible to participate in a DoD SkillBridge Internship. The service member must be within the last 12 months of their active-duty contract. This is an unpaid, non-benefit eligible internship position in partnership with the DoD SkillBridge program. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead with a safety mindset that ensures that every US Foods associate, our customers, and the general public with whom our drivers interact remain injury free, always. Champion safety procedures, processes and training to create and maintain a safety-first culture in the Transportation department. Oversee and develop drivers and Transportation associates through one-on-one coaching, training on policy and procedures, assisting in problem resolution when required, and leading by example. Ensure all drivers and other Transportation department associates are appropriately trained in job duties as well as safety and legal responsibilities. Oversee and develop drivers and Transportation associates by discussing performance with Sr. Transportation Managers and creating plans to address gaps. Create an atmosphere in which upward communication is encouraged, and motivate associates to achieve department goals and objectives. Direct and supervise the work and productivity of drivers and clerical associates within the Transportation department. Drive associate engagement and retention, and create a culture that embodies US Foods values. Build high-performing teams by participating in interviewing and hiring Transportation personnel, in conjunction with Sr. Transportation Managers. Review performance, coach on service and safety targets, and deliver disciplinary action. Monitor production goals and maintain a zero-error attitude to ensure accuracy and customer satisfaction. Anticipate, analyze and troubleshoot problems with deliveries and devise cost-effective and legal solutions; act to implement same. Ensure team understands and adheres to DOT regulations. Identify and stop waste, and improve processes to complete work more safely and efficiently. Conduct routine Safety and Driver Meetings. Oversee maintenance of driver qualification files. Investigate all accidents, maintain an accident file, track causes and take appropriate preventative action. Effectively schedule working shifts by leveraging appropriate planning tools (i.e., Microsoft Excel) Other duties assigned by manager. SUPERVISION: Direct: Union and/or non-union Drivers RELATIONSHIPS Internal: Transportation leaders and coworkers; Drivers; Warehouse leaders; Internal customers across departments (e.g., Sales) External: Customers WORK ENVIRONMENT May spend significant amount of time on the road. Must spend portion of working time in a truck with drivers, exposed to noise and vibration levels which may be higher than those typically experienced in passenger cars. Will spend time in an office working on a computer. MINIMUM QUALIFICATIONS Related Experience/Requirements: Minimum of three years of experience in transportation/delivery or warehouse distribution required. Minimum of one year of experience overseeing a workforce required. Experience as a driver a plus. Knowledge/Skills/Abilities: Broad knowledge of transportation/delivery operations, methods and procedures. Strong leadership, communication and people development skills. Strong understanding of DOT requirements. Familiarity with inventory control, OSHA, and other regulatory requirements. Ability to interpret financial and operational data. Basic computer skills (i.e., Microsoft Office). Travel: 10% travel required, typically for mandatory meetings and/or training. Education/Training: High school diploma or GED required; college degree preferred. PHYSICAL QUALIFICATIONS: Must be able to perform the following physical activities for described length of time: 1 (Drive Vehicle: Van, pallet jack) 2 (Push/Pull: Hand truck, dolly, product) 3 (Climb/Balance: In/out of trucks) 4 (Grasp Objects: Pens, telephone, paper, computer mouse, boxes, hand truck handle/control, dolly handle, steering wheel) 5 (Manipulate Objects: Paper files, spread sheets, boxes of product, hand truck/dolly gear shift) 6 (Manual Dexterity: Typing, use of office machines such as copiers, printers) Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $60,000 - $90,000 EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status*

Posted 30+ days ago

MOD PIZZA logo

Restaurant Shift Supervisor

MOD PIZZAAuburn, WA

$19+ / hour

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that's on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities! Compensation: $19.00 - $19.00 per hour plus tips Benefits: Medical, dental and vision insurance eligibility based on hours worked Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable) Paid vacation of 5 days, accruing at 1.54 hours per period 401(k) retirement FREE pizza, salad, and beverages Pet insurance Discounted gym membership Free counseling sessions Summary As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal. You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs. Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going. Because at MOD; ALL PIZZAS ARE WELCOME! Key Responsibilities Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership Help create a MOD vibe that our customers expect Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift Demonstrate, train and coach Squad in all methods for accomplishing store tasks Demonstrate knowledge of all Operational Standards and resources Partner with General Manager to engage the board community of our restaurant Required Qualifications Minimum of 1 year of customer service or restaurant leadership Experience successfully leading, coaching, training, and motivating front line employees Ability to think strategically and act tactically Ability to stay calm and focused in busy restaurant operations Must be at least 18 years old At our table, everyone has a place. MOD is what you make it - be individual, be you! Apply today to join our people vibe! MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact applicantADA@modpizza.com. This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD's values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.

Posted 30+ days ago

P logo

Talent Acquisition Specialist

Perkins WillSeattle, WA

$95,000 - $125,000 / year

Our 2600+ employees, award winning design firm is seeking a high energy, people oriented, influential individual with a track record in talent research, outreach and recruitment. Reporting to the Director of Talent Acquisition and partnering with our Studio Talent Leaders, you will source, identify, screen and help hire individuals across our firm. The ideal candidate will have extensive and successful recruitment experience preferably across North America in talent acquisition, expertise and sourcing strategies. Recruitment experience in the AEC or related design profession is a plus as well as sourcing diverse candidates and connections to HBCUs and National Organization of Minority Architects. In your role you will: Partner with Talent Leaders and Studio Leadership on overall hiring strategy for each studio Collaborate with Studio Talent Leaders to best understand their studio projects, culture and initiatives to promote to candidates Devise and implement an employer branding initiative to advance our firms attractiveness with unique and enticing job advertisement placements Research and source passive and direct candidates through online channels, such as LinkedIn and other professional networks, including competitor websites, design publications and other industry sources Attend design conferences and job fairs and network with potential candidates Identify and refine the most suitable candidates for studio consideration Assess candidates information including CVs, Resumes and Portfolios Plan interview and selection procedures including candidate screening calls Prepare swift candidate summaries for Studio Leadership Review Utilize our Talent Applicant Tracking System to insure a robust pipeline Skills and qualifications: 10+ years experience in talent acquisition, preferably within the AEC or related design industry Experience with creative, social media placement Full cycle recruiting expertise, using various interview techniques and evaluation methods Experience in using LinkedIn Talent Solutions to proactively source candidates Experience in using applicant tracking systems Strong organizational skills and proficiency in providing talent acquisition summaries and status reports Excellent interpersonal and communication skills required in talent outreach and working with Studio Talent Leaders across our firm Benefits: medical, dental, vision, wellness, LTD, Life Insurance, 401k, PTO Compensation We foster a culture that is diverse and inclusive and strive for pay practices that are fair, competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidate's qualifications including skill sets, education, experience and training, licensure and certifications credentials if applicable, and business-related factors. This practice extends to all employees, including performance considerations for merit increases, job promotions, and transfer opportunities. We additionally review our pay practices, conduct pay equity audits, and ensure our managers are trained in our pay practices on an annual basis. At the time of posting this job advertisement, the annual pay salary range for this position is between $95,000 to $125,000, commensurate with qualifications and dependent on geographic location. Equal Employment Opportunity Statement Perkins&Will has established and adopted an Equal Employment Opportunity Employment policy ("EEO"), which is part of the Company's Human Resources Policy. The purpose of this EEO policy is to ensure that all employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity or expression, gender reassignment, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state, or local law. In some cases, local laws and regulations may provide greater protections than those outlined here and employees will be covered by the laws of their local jurisdiction. Pay Transparency Nondiscrimination Provision Perkins&Will will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Posted 30+ days ago

LPL Financial Services logo

Wealth Advisor - Mechanics Bank

LPL Financial ServicesVancouver, WA

$68,640 - $70,000 / year

LPL Financial collaborates with banks to provide a comprehensive suite of financial services tailored to their clients needs. This exciting opportunity at Mechanics Bank invites you to join our employee advisor model as a Wealth Advisor affiliated with LPL Financial. Rated in Forbes as one of America's Best Banks in 2024, Mechanics Banks proudly serves California, with branches reaching from the Imperial Valley to the Cascades, and from the coastal communities to the Sierra Nevada foothills. Dedicated to meeting the banking, lending, and wealth management needs of its clients, Mechanics Bank is deeply committed to giving back to communities across the Golden State. This role will require the employee to work on-site at the local bank branch located in Portland, OR, Lake Oswego, OR, and Vancouver, WA. Job Overview: A Wealth Advisor acts as a dedicated representative assigned to a specific branch (or multiple branches) to deliver Non-Deposit Investment Products (NDIPs) and services to the branch customers and prospective customer base. Serves as an advisor to provide an advice-based approach to financial solutions for an assigned book of business. Actively solicits new and existing investments and insurance solutions from retail client base designed to meet the individualized needs of each customer. Establish a strong partnership with Retail Branch Managers and Centers of Influence and maintain strong working relationships with all assigned Branches. Responsibilities: Utilizing a consultative, holistic approach, sales process, and assessment tools where appropriate. Providing comprehensive, needs- based financial solutions to clients by offering a range of investment/insurance solutions Delivering needs based, comprehensive financial solutions by offering a suitable and diversified set of brokerage, advisory, and insurance solutions to meet client needs and objectives. Employing ethical business practices to ensure full compliance of regulatory, broker dealer and institution requirements Delivering a high quality customer service experience during each customer interaction Building strong relationships with retail branch staff, supporting and motivating their referral efforts. Developing a complete understanding of the core institution products to support cross- selling opportunities and to generate referrals back to the institution where appropriate Meet or exceed established sales goals for assigned territory while ensuring compliance with policies, procedures and regulations governing products and services. What are we looking for? We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement. Requirements: High school diploma or equivalent (Bachelor's Degree Preferred) Minimum of two (2) years investment sales experience (preferably in a financial institution) Must maintain Licenses and FINRA registrations: Active State Applicable Life Insurance License, Active Series 7 Registration, Active Series 63 Registration (if required by the state of hire), Active Series 65 or 66 Registration (If required by the state of hire. If required by state of hire and not active, must acquire within the first six months of hire) Computer literate with proficiency in Microsoft Office product suite, including Power Point and applications specific to the broker dealer Preferences: Demonstrated ability to sell products and services to investment clients; evidence of strong sales results Broad knowledge of characteristics and needs of clients and partners within the bank-based investment market space Excellent knowledge of investment/insurance products and financial planning Core Competencies: Strong self-motivation and ability to work independently Excellent verbal, written and interpersonal communication skills Possess strong organization skills Excellent customer service and business focus with a great attention to detail Effective research and analysis skills #LI-Onsite Pay Range:$68,640 - $70,000 The salary range is dependent on a number of factors, including the applicant's skill, experience, and work location. This position is also eligible to earn sales incentive compensation.

Posted 30+ days ago

MOD PIZZA logo

Restaurant Shift Supervisor

MOD PIZZAMarysville, WA

$19+ / hour

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that's on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities! Compensation: $19.00 - $19.00 per hour plus tips Benefits: Medical, dental and vision insurance eligibility based on hours worked Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable) Paid vacation of 5 days, accruing at 1.54 hours per period 401(k) retirement FREE pizza, salad, and beverages Pet insurance Discounted gym membership Free counseling sessions Summary As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal. You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs. Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going. Because at MOD; ALL PIZZAS ARE WELCOME! Key Responsibilities Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership Help create a MOD vibe that our customers expect Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift Demonstrate, train and coach Squad in all methods for accomplishing store tasks Demonstrate knowledge of all Operational Standards and resources Partner with General Manager to engage the board community of our restaurant Required Qualifications Minimum of 1 year of customer service or restaurant leadership Experience successfully leading, coaching, training, and motivating front line employees Ability to think strategically and act tactically Ability to stay calm and focused in busy restaurant operations Must be at least 18 years old At our table, everyone has a place. MOD is what you make it - be individual, be you! Apply today to join our people vibe! MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact applicantADA@modpizza.com. This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD's values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.

Posted 4 weeks ago

Ambrosia QSR logo

Shift Leader Ocean Beach Burger King

Ambrosia QSRLongview, WA
Shift Leader Position Overview The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations. After certification, Shift Leaders manage assigned time periods, ensuring guest satisfaction, team coordination, and the successful execution of restaurant initiatives. During peak hours, they work at the front of the restaurant, leading the team to provide a high-quality guest experience. Proficient in all team member roles and responsibilities, shift leaders effectively manage operations in the absence of a general manager and responsibilities will vary based on the needs of the specific restaurant. Job Responsibilities Team Train and develop staff by implementing established training plans and systems to achieve targeted goals Ensure that employees take the required breaks and comply with minor work limitations as directed Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty Promptly report employee concerns or complaints to the General Manager and Human Resources Guests Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes Follow hygiene and food safety protocols, including frequent handwashing Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift Operations Oversee compliance with all food safety regulations and enforce restaurant safety procedures Ensure staff are properly trained and prepared for promotions & LTOs Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations Maintain daily food safety compliance and uphold operational standards Communicate effectively with the General Manager and other leadership as necessary Deliver exceptional guest service and support team members by actively working in front-of-house operations Profitability Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately Enforce the proper use of safety equipment by all employees to maintain a secure work environment Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines Education and Work Experience High school diploma or equivalent Serv Safe training & certificate Prior experience with a POS System Shift control training is conducted at the current restaurant and verified by the General Manager and District Manager Qualifications and Skills Authorized to work in the United States Must be at least 18 years of age Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards Excellent verbal and written communication skills for effective collaboration with team members and supervisors Dedicated to hands-on leadership, focusing on team development and growth Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with internal and external stakeholders Work Environment and Physical Requirements The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required. REQUIRED Personal Protective Equipment (PPE): Boots (oil/heat resistant for fryer filter) Gloves (oil/heat resistant for fryer filter) Apron (oil/heat resistant for fryer filter) Face Shield (oil/heat resistant for fryer filter) Heat Resistant Gloves (oil/heat resistant for fryer filter) Cut Resistant Gloves (slicing equipment) Oven Mitts (heat resistant for ovens) Broiler Gloves (heat resistant for ovens) Benefits Medical- United Healthcare and Kaiser Flexible Spending Accounts- Medical, Limited Dental & Vision, Dependent Day Care Sick Time- 1 hour for every 30 hours worked, no waiting period Direct Deposit Matching 401(K) and Roth retirement savings plans - age 20 or above Flexible Scheduling Growth Opportunities Complimentary meal for each shift worked The information provided here is not intended to be a comprehensive list of the job duties and responsibilities, nor is it intended to cover all the necessary skills for the position. Management reserves the right to assign or reassign duties at any time. The responsibilities outlined in this job description may change as needed. This Shift Leader job description supersedes any earlier versions approved by Ambrosia QSR. It is not intended to create a written or implied employment contract. Ambrosia QSR operates as an at-will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer. I acknowledge that I have received and reviewed the Shift Leader job description and understand that I am responsible for effectively carrying out the essential functions outlined, regardless of any circumstances described. Employee Signature _ ____ Employee Name _ __ Date _

Posted 30+ days ago

B logo

Client Experience Supervisor

Baker Boyer BancorpKennewick, WA

$24 - $34 / hour

About Baker Boyer: Baker Boyer is the oldest independently owned community bank in the Pacific Northwest. We are Eastern Washington's trusted financial advisor, serving the Walla Walla Valley, Tri-Cities and Yakima Valley communities, providing wealth management as well as personal and business banking services. What We Offer: Salary: Customer Experience Supervisor - $24.05 - $33.50 / hourly Great Benefits! Medical, Dental, Vision plans with additional: AD&D & Life Insurance Long Term Disability 401(k) - 100% safe harbor match up to 6%, plus an additional profit-sharing contribution, resulting in employer contributions of up to 12% of annual salary. Paid Leave- 10 days* of Vacation time- The annual Vacation accrual increases by a day each year for the first 10 years, and an additional half day each year for the next 10 years, reaching the maximum Vacation accrual of 25 days at year 20. 7 days* of Sick, Safe & More (SSMORE) leave- SSMORE accrues at a rate of 1.2 hours for every 40 hours worked. SSMORE is intended to meet sick and safe leave needs, but it can also be used for vacation or other personal leave. 3 Revive & Renew (R&R) days- We understand the importance of unwinding and recharging, so these R&R days are loaded on the first of each year (prorated for new hires based on the quarter in which they're hired). 11 Paid Federal Holidays annually* Number of paid holidays may be fewer than 11 on years when there are Federal Holidays that are observed on Saturdays. Life Assistance Plan Free access to financial counselors Employee Wellness Program 8 hours of paid volunteer time annually About the Customer Experience Supervisor Role: Baker Boyer is seeking a Customer Experience Supervisor to lead and coach a customer-facing team while fostering a positive, collaborative work environment. This role is responsible for supporting employee development through training, guidance, and performance coaching, as well as ensuring a high level of client service. The Supervisor will assist customers in navigating and utilizing the company's digital platforms and services, recommend appropriate solutions, and identify opportunities to enhance the overall customer experience. The ideal candidate is a self-starter who demonstrates strong leadership, teamwork, and communication skills in a service-driven environment. Role and Responsibilities Works to train, grow and develop team members to support them in reaching their full potential and achieving their career goals. Ensures good internal business relationships. Maintains Baker Boyer culture and core values by executing and communicating direction and vision to the customer experience team. Oversees the day-to-day management of operations and identifies opportunities to optimize processes and enhance service levels. Ensures completion of performance evaluations and performance management for each coworker. Keeps staff informed of pertinent changes in operational policy and procedures. Allocates and coordinates workflow and ensures staffing is sufficient for the needs of the department. Strengthens and develops client relationships by providing exceptional customer service. Acts as the first point of contact for telephone, chat and email information requests. Handles client service issues both on the phone and through various Digital Banking platforms by researching and resolving concerns. Effectively and efficiently manages call, chat, and email queues across various platforms, ensuring response times are met within the agreed-upon timeline. Ensures all incoming calls to Baker Boyer Bank are answered and routed efficiently and appropriately. Acts as a Subject Matter Expert on all digital banking products. Identifies client needs on core digital platforms and troubleshoots technology and learning concerns that keep the client from using products and services associated with the client's digital experience. These products include, but are not limited to: o Online Banking o Mobile Banking o Bill Pay o Mobile Deposit o Telephone Banking Documents client activity and events in client relationship management software. Develops and maintains a thorough knowledge of the Bank's products, services, policies, procedures and federal regulations. Maintains the security and confidentiality of Bank and client information. Performs additional duties as requested. Skills and Qualifications Ability to lead and model change. Exhibits professionalism under all work conditions. Goal oriented, self-motivated and enthusiastic about providing extraordinary client service. Takes responsibility for the overall running of the department and department security. Ability to make connections and support clients with their technological needs. Excellent client service skills: able to deliver professional and courteous contact with the public on the phone or through digital platforms. Ability to proactively build and maintain positive relationships by portraying an approachable and open-minded outlook. Knowledge and ability to use and/or learn Microsoft Office Suite (Word, Excel, Outlook, Teams), and various other banking software with proficiency and accuracy. Strong verbal and written communication skills: ability to read, write, speak and understand English. Ability to handle complex problems involving several variables or seek additional support when needed. Strong time management skills, attention to detail and accuracy; ability to efficiently organize and prioritize multiple tasks. Knowledge of/or ability to easily learn and maintain banking policies and procedures Education and Experience: Associate's Degree; and/or two to five years related experience required; or equivalent combination of education and experience. General understanding of banking, banking software, and/or financial services industry required. Physical Demands/ Conditions Requirements: The job tasks and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to: sit, write, type, speak, and listen. The employee must also have the ability to sit or stand at a desk and work on a computer for long periods of time. The employee is occasionally required to stand, walk, reach, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and the ability to adjust focus. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Baker Boyer believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to adjust the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Baker Boyer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Posted 2 weeks ago

Columbia Banking System, Inc. logo

Secondary Lock Desk Analyst

Columbia Banking System, Inc.Spokane, WA

$65,000 - $100,000 / year

JOB SUMMARY Analyst will play a critical role within the Secondary Marketing Team and will be responsible for administrative management and testing within the Pricing Engine and loan origination system in addition to managing policy and procedural updates for the Mortgage Lock Desk. Will also facilitate locking of loans and associated profile changes and requests on a daily basis. Essential Functions Manage and coordinate administrative functions within Optimal Blue. Process and complete eligibility and pricing changes, form creation, integrated system mapping and implementation of custom lock desk policy and fields. Serve as primary backup for Pricing Manager. Primary point of contact for all testing related needs in relation to investor and/or internal pricing implementation including margin management. Identify potential or existing delays in Lock Desk process, investigate root causes, and collaborate with relevant parties to test and implement timely solutions. Recommend and implement strategies to streamline Lock Desk workflows, improve efficiency, and reduce errors and delays. Prepare daily rate sheets and day to day reports. Prepare and submit daily and monthly remittances within deadlines Responsible for pricing loan products and locking loans with investors. Complete changes to locked loans and updating investors as necessary. Responsible for providing product information to Loan Officers and helping ensure proper enforcement of all pricing related policies and exceptions. Performs related duties as assignment by management. About You Bachelor's degree in business administration, finance, a related field, or equivalent work experience (Preferred) 7+ years of experience with Secondary Marketing, Lock Desk, and or Bank Treasury or Finance. (Required) Previous administrative experience within Optimal Blue or other standard industry Pricing Engine. Possess an advanced understanding of mortgage loan products and Loan Level Price Adjustments. Deep familiarity with LOS management regarding pricing related fields, secondary registration, locking procedure and persona access. Knowledge of effective Secondary Marketing Policies and Procedures. Ability to work effectively with individuals and groups across the Bank. Demonstrated accountability, dependability, initiative and an ability to effectively prioritize multiple competing tasks to ensure optimal results. Proven ability to "think outside the box" when solving problems. Proficiency with personal computers and related software packages such as Word and Excel. Effective written and verbal communication and presentation skills. The pay range for this role is $65,000.00 to $100,000.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process. Primary Location: Ability to work fully onsite at posted location(s). 6610 SW Cardinal Lane 3rd Floor Tigard OR 97224 Our Benefits: We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com. To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Posted 3 weeks ago

B logo

Customer Support Agent- Turkish (Bench Team)

Blueprint Technologies, LLCBellevue, WA

$23 - $26 / hour

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Remote
Hybrid remote
Compensation
$23-$26/hour
Benefits
Career Development

Job Description

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (Turkish fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users.

Duties/Responsibilities:

  • Deliver world-class customer service by following established departmental policies, processes, and standards
  • Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
  • Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
  • Monitor client facing tools (MatterMost) and keep up with client updates and directives
  • Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues.
  • Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
  • May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
  • Be a champion of Blueprint's core values by amplifying those behaviors in the day to day
  • May be assigned to assist in other ticket queues as needed
  • Additional duties and special projects as assigned

Education and Experience:

  • One year or more customer service experience or equivalent required
  • Associates degree or equivalent or relevant experience. Bachelor's degree preferred
  • Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
  • Some online game knowledge and experience preferred

Required Skills/Abilities:

  • Ability to maintain composure in stressful situations
  • Have a customer focus mindset - career orientation towards customer service.
  • Excellent verbal and written communication skills.
  • Written fluency in English and Turkish language
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to maintain client productivity standards

Preferred Qualifications:

  • Knowledge of Accounts tickets
  • Ability to troubleshoot Accounts ticket issues independently and as a collective

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range.

Essential Functions:

Availability:

  • Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy.
  • Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.

Physical Requirements:

  • Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
  • Ability to sit at a workstation for extended periods, engaging with content on a monitor.
  • Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration:

  • Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients.
  • Role may require the ability to communicate in written form other languages as specified based on engagement requirements.
  • Openness to receiving constructive feedback and maintaining courtesy in interactions.

Independent Judgment and Time Management:

  • Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.

Accessibility Accommodations:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position

Location: Hybrid (Work from home and in-office located in Bellevue, WA)

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