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Job Description
WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the "Exhilaration of Discovery".
ABOUT THE ROLE
We are seeking a dynamic and enthusiastic Onboard Sales Specialist to join our team onboard our National Geographic-Lindblad Expeditions ships. This role will involve engaging with guests onboard to inspire and sell future expeditions, sharing our mission and exciting destinations, while ensuring that travelers understand the value and uniqueness of our offerings. The Future Expedition Consultant will work closely with the onboard expedition team and the ship's hospitality staff to promote future voyages and maintain exceptional customer relationships.
RESPONSIBILITIES:
- Sales & Promotion: Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions.
- Guest Engagement: Foster strong relationships with guests by providing personalized information about future journeys, destinations, and experiences, making their journey aboard the ship unforgettable and sparking excitement for their next adventure.
- Product Knowledge: Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions' voyages.
- Onboard Presentation: Conduct informative and engaging presentations, workshops, and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions.
- Onboard Marketing: Work with shoreside marketing and sales team to manage all onboard marketing efforts to promote future expeditions and offers, ensuring merchandising efforts are executed correctly on the ship.
- Bookings & Follow-up: Handle bookings directly while ensuring smooth coordination with the reservations and sales teams ashore. Follow up on potential leads, ensuring timely communication and providing excellent customer service.
- Collaboration: Work closely with the Expedition Leader, Hotel Manager, and shoreside sales team to ensure seamless coordination of sales and guest engagement activities throughout the voyage.
- Market Intelligence: Gather feedback and insights from guests to help shape future offerings, refine sales strategies, and contribute to the development of new itineraries and experiences.
- Reporting: Track sales metrics and provide regular updates to the sales and management teams on guest interest, sales conversions, and feedback on potential bookings.
- Other Duties: Conduct other duties as needed, as per instruction by the Hotel Manager
MINIMUM QUALIFICATIONS
- BA/BS degree or equivalent experience
- 2+ years of sales experience with proven success in a customer-facing sales role, preferably in the travel, tourism, or adventure sectors.
- Excellent verbal communication and interpersonal skills with the ability to inspire and engage a diverse group of guests. Written and verbal skills in English required.
- Strong organizational skills and ability to prioritize tasks.
- Maintain a thorough knowledge of product, policies, and procedures.
- Strong service-oriented mindset with an ability to tailor conversations to individual guest interests and needs.
- Ability to work independently and meet sales targets while maintaining a positive attitude and professionalism.
- Ability to collaborate effectively with onboard staff, expedition teams, and shoreside departments.
- Comfortable working in a dynamic, fast-paced environment and living onboard a ship for extended periods. Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment.
- Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook.
- Knowledge of Seaware (cruise reservations system) and Salesforce (CRM)
- Deep enthusiasm for expedition-style travel and a genuine passion for the destinations and experiences that National Geographic-Lindblad offers.
PREFERRED QUALIFICATIONS
- Previous experience working onboard ships or in the travel/tourism industry.
- Familiarity with National Geographic-Lindblad Expeditions' offerings and its unique style of travel.
- Experience working for National Geographic-Lindblad Expeditions
- Experience in public speaking, presentations, or educational outreach.
$124 - $129 a day
Plus a monthly 1% bonus opportunity based on sales production in ticket revenue sold.
Employment is contingent on the following:
- In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, you will be required to undergo the following drug tests: post-offer prior to start date, random, reasonable cause, and serious marine incident per US Federal guidelines.
- Pre-offer background check; employment is contingent upon the results of this screening.
- Post-offer physical examination; your employment is dependent upon being determined fit for sea duty.
Continued employment is dependent upon consent to and passing these tests.
Lindblad Expeditions continues to highly recommend that all new hires be up to date with all vaccines prior to the first day of employment and getting boosted annually when eligible, including those vaccines that protect against COVID-19. All crew must still comply with all country-specific vaccination requirements.
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The physical demands per position are described in the Job Analysis sheet and are available to all applicants upon request.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
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