ExecutechSouth Jordan, UT
Role Summary We are a high-growth, Multistate Managed Service Provider, serving clients across the western United States. With approximately 230 US employees and 30 international employees, we are seeking a Director of HR and Administration to lead and scale our people and administrative functions. This leader will build a high-performing HR organization aligned to principles of accountability, role clarity, scorecards, and operating cadence, while also overseeing benefits, broker and insurance relationships, and fleet programs. The ideal candidate is a strategic builder and a hands-on operator experienced in multi-state employment, international employment through EOR or local entities, and benefits/insurance negotiation. Key Responsibilities 1. Strategic HR Planning and Org Design · Develop and execute a multi-year people strategy aligned with business objectives and the TruMethods framework (role clarity, accountability chart, operating cadence, and scorecards). · Partner with senior leadership on workforce planning for MSP functions (Service Desk, Professional Services, vCIO, Standards Alignment, Account Management, Sales, Finance, Administration). · Drive organizational effectiveness, change management, and culture initiatives supporting growth and profitability goals. 2. Talent Acquisition and Recruitment · Own the talent strategy and full-cycle recruiting for US and international hiring; ensure a diverse, high-quality talent pipeline across technical, operational, and corporate roles. · Build scalable recruiting processes, employer brand, and SLAs. · Oversee structured, consistent onboarding that accelerates productivity and reinforces culture and role expectations. 3. Employee Relations and Policy · Serve as the escalation point for employee relations matters; lead investigations, conflict resolution, and corrective action with fairness and consistency. · Maintain and enforce compliant, practical policies and employee handbooks across multiple states and international jurisdictions (with local counsel/EOR support where applicable). · Coach leaders on performance, feedback, documentation, and risk mitigation. 4. Performance Management, Engagement, and Culture · Oversee performance appraisal cycles, role scorecards, and goal-setting; ensure calibration and objectivity. · Design performance improvement plans and leadership coaching programs. · Lead engagement surveys, action planning, and recognition programs that reinforce accountability and continuous improvement. 5. Training, Development, and Learning · Identify capability gaps; coordinate role-based training for technical and leadership tracks. · Oversee LMS strategy and learning operations (shared oversight), including security and compliance training in partnership with IT/Security. · Promote continuous learning and internal mobility. 6. Compensation, Benefits, and Wellness · Own compensation philosophy, market benchmarking, salary structures, and annual comp cycles; partner with Finance and Regional Leaders on budgeting and headcount planning. · Lead US health and wellness benefits strategy, vendor selection, broker relations, renewals, and employee communications; ensure ERISA, ACA, COBRA, HIPAA compliance. · Oversee 401(k) plan administration in partnership with Finance and providers; drive participation and education. · Evaluate and implement international benefits via EOR or local providers in alignment with market norms and cost objectives. 7. Legal and Regulatory Compliance · Ensure compliance with federal and multi-state employment laws and regulations, including FLSA, FMLA, ADA, Title VII, ADEA, I-9/E-Verify, pay transparency, leave administration, wage and hour, and state-specific requirements. · Coordinate with international counsel/EOR partners to maintain compliance abroad. · Maintain clean audit posture; manage agency inquiries and required postings/reporting. 8. HR Technology, Data, and Reporting · Evaluate, select, implement, and optimize HR technology (HRIS, ATS, LMS, performance, engagement, and benefits platforms). · Develop and own HR dashboards and analytics; present insights and executive reporting (hiring, turnover, DEI, engagement, performance, benefit cost trends). · Drive data integrity, process automation, and self-service. 9. Administration, Risk, and Insurance · Lead broker relations and renewals for: · Health and wellness benefits · 401(k) plan · Business insurance portfolio (GL, EPLI, WC, Cyber, Auto, Property, Umbrella; in partnership with Legal/Finance) · Manage business insurance strategy, policy placement/negotiation, risk mitigation programs, and claims; coordinate with Legal, including general liability and employment legal matters. · Oversee fleet program policies, compliance, insurance, and vendor relationships. 10. Leadership, Team Management, and Budget · Partner closely with senior leaders and regional leaders to help drive both Company and local team culture. · Manage and develop the HR and Recruiting team; provide shared oversight of payroll and learning functions. · Own the HR/Admin budget; drive cost discipline and ROI across benefits, technology, and vendors. · Establish operating cadence, SLAs, and continuous improvement practices across HR and Admin. Key Metrics of Success · Execution of strategic initiatives within defined timelines. · Cross-functional alignment and leadership satisfaction. · Reduction in regrettable turnover; improvement in engagement scores and participation. · On-time completion of performance cycles; increased goal/scorecard adoption and calibration quality. · Benefits cost trend managed at or below budget; improved employee benefits NPS · Clean compliance posture (I-9, leaves, wage/hour, audits); timely closure of ER/leave cases. · HR systems implemented/optimized with high data integrity and employee self-service adoption · Favorable insurance renewals and reduced claims frequency/severity; effective fleet risk controls. · Accurate, actionable executive reporting cadence established. Qualifications: · 10+ years of progressive HR experience, including 5+ years leading HR at a multi-state US employer; experience supporting 200+ employees. · Proven experience in an MSP, IT services, SaaS, or similarly fast-paced, client-centric environment. · Demonstrated success scaling recruiting, performance management, and manager enablement programs. · Deep knowledge of US federal and multi-state employment laws. · Some experience coordinating international employment via EOR/PEO or local entities. · Hands-on benefits strategy and negotiation experience; familiarity with 401(k) plan administration and business insurance portfolios. · Track record implementing and optimizing HR tech (HRIS/ATS/LMS/engagement/performance). · Data-driven with strong analytics and executive communication skills. · Strong leadership, change management, and influence skills; comfortable operating at both strategic and tactical levels. · Bachelor’s degree required; Master’s degree, SHRM-SCP and/or SPHR preferred · Strategic thinker and detail-oriented executor. · Excellent communicator with strong interpersonal influence. · Obsessed with continuous improvement and innovation. · Excellent problem-solving and decision-making capabilities. · Servant Leader Mentality Powered by JazzHR
Posted 3 weeks ago