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University of Washington logo

HR Business Analyst, Customer Support and Operations

University of Washington
Seattle, Washington
Job Description The UW Medicine Human Resources Workforce Management Systems (WMS) department is a shared services organization that supports all of UW Medicine Health System, incl...

Posted 2 weeks ago

B logo

CAREGIVER Needed! Flexible Schedule! Weekly pay, $21/hr!

BrightStar Care of Huntington Beach
San Clemente, California

$21+ / hour

Brightstar Care is looking for compassionate Caregivers to care for our wonderful clients in San Clemente, Dana Point, and surrounding areas! Shifts Available: 4, 6, 8 and 12 hour...

Posted 30+ days ago

Y logo

Front Desk Field HR Coordinator, Onboarding (Bronx)

YELM US Associates, LLC
Bronx, NY
YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure p...

Posted 3 days ago

Y logo

HR Recruiter

YELM US Associates, LLC
brooklyn, NY
YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure p...

Posted 3 days ago

U logo

HR Generalist

US LBM
Rocklin, California
US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the coun...

Posted 3 days ago

V logo

Dishwasher $15-$17/hr 4p-730p (Part-Time)

Vitalia Active Adult Community at Rockside
Seven Hills, Ohio
Description “After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team memb...

Posted 3 days ago

MedSpeed logo

Full-Time Medical Delivery Driver – College Station, TX (Friday–Monday Schedule, $15/hr)

MedSpeed
College Station, Texas
Description Logistics Service Representative/Medical Driver College Station, TX - $15.00/hr- Full time This route will service Brenham, College Station, Temple- Texas. Friday- 8:30...

Posted 3 days ago

Tender Greens logo

Line Cook / Salad Maker – Immediate Hiring – $17.87/hr – Torrance

Tender Greens
Torrance, California
Description Position at Tender Greens Pay Rate: $17.87 + tips + free meal! Tender Greens is seeking a Salad Maker who has a passion for food, a can-do spirit, high energy and are a...

Posted 3 days ago

S logo

HR Assistant/Payroll Coordinator

Southern Missouri Community Health
West Plains, Missouri
Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance This full-time position is responsible for providing support to the HR Manager and for bi...

Posted 3 days ago

Tender Greens logo

Hospitality Team Member – Immediate Hiring – $17.87/hr – Westwood

Tender Greens
Los Angeles, California
Description Position at Tender Greens Pay Range: $18.37 - $19.70 + tips + free meal! Who we are: Tender Greens Tender Greens delivers inspired food, friendly service, and great val...

Posted 3 days ago

M logo

$15/hr Part Time Merchandise Associate

Marshalls of MA
Weaverville, North Carolina
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collabo...

Posted 3 days ago

The TJX Companies logo

$12/HR Markdown Associate

The TJX Companies
Muskogee, Oklahoma
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collabora...

Posted 3 days ago

Pilgrim's logo

HR Coordinator

Pilgrim's
Guntersville, Alabama
Description The Human Resources Coordinator will support various disciplines of Human Resources including, employee relations, employment, training, benefits and employee developme...

Posted 3 days ago

The Learning Experience logo

Lead Teacher $19 per hr

The Learning Experience
Rio Rancho, New Mexico
Benefits: 401(k) 401(k) matching Company parties Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Training & develo...

Posted 3 days ago

GE Vernova logo

HR Business Partner, Steam Power Services & Nuclear Installed Base

GE Vernova
Atlanta, Georgia
Job Description Summary Reporting directly to the Nuclear HR Leader, this role serves as an HR Business Partner for the Steam Power Services and Nuclear Installed Base business wit...

Posted 3 days ago

M logo

PART TIME CLEANING ASSOCIATE $15/hr

Marshalls of IL
Calumet City, Illinois
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collabo...

Posted 3 days ago

MedSpeed logo

Medical Driver, Knightdale NC (FT) Mon-Fri 730am-4pm- $16/hr. (104)

MedSpeed
Knightdale, North Carolina
Description Medical Driver Knightdale NC (FT)-$16/hr. Mon-Fri 730am-4pm Logistics Service Representative/Medical Driver About Us Join MedSpeed and help deliver health! We’re a heal...

Posted 3 days ago

MedSpeed logo

FLEX Medical Driver - Eden Prairie, MN (Full Time) $20/hr

MedSpeed
Eden Prairie, Minnesota
Description FLEX Medical Driver- Eden Prairie, MN - $20.00/hr- Full Time Logistic s Service Representative/Medical Driver About Us Join MedSpeed and help deliver health! We’re a he...

Posted 3 days ago

Stryker logo

Biomedical Technician – 1st Shift – $24.82-33.58/hr

Stryker
Redmond, Washington
Work Flexibility: Onsite Schedule: Monday-Thursday, 5:30am-4:00pm Overtime or on-call may be required to meet business needs What you will do - As a biomedical troubleshooting tech...

Posted 3 days ago

Fullsight logo

HR Generalist II

Fullsight
Warrendale, Pennsylvania
SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.Join us and crea...

Posted 3 days ago

University of Washington logo

HR Business Analyst, Customer Support and Operations

University of WashingtonSeattle, Washington

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Job Description

The UW Medicine Human Resources Workforce Management Systems (WMS) department is a shared services organization that supports all of UW Medicine Health System, including Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Neighborhood Clinics (UWNC), Faculty Practice Plan Svcs (FPPS), Airlift Northwest (ALNW), and UW Medicine Shared Services. WMS is responsible for the ongoing support and maintenance of HR infrastructure and applications which support all of these institutions, along with the implementation of new HR services and processes that are used to support and further the UW Medicine mission.

The HR Business Analyst for Customer Support and Operations (“Analyst”) position will report to the Director for UW Medicine HR (UWMHR) and operate as a member of the Workforce Management Systems Team that is dedicated to supporting UW Medicine HR projects, processes, workforce data management and reporting. 

The Analyst will serve as the primary customer support coordinator across the UW Medicine HR intake points (e.g. hrwms inbox, UW Connect), monitoring and facilitating the management of complex, cross-functional inquiries/issues in accordance with established protocols as well as ensuring assigned emails receive prompt and complete replies. The Analyst will work with leaders from across the Health System, HR staff and customers to ensure that the WMS team consistently meet the needs of our customers. 

Additionally, the Analyst will support our internal HR team and other internal business partners with on-going maintenance, operational and technical support of all aspects of the Workday HCM and Workday Recruiting system, including but not limited to pay period end auditing and issue resolution and testing support for regular and ad hoc Workday updates.

Position Responsibilities

HR Analyst - Customer Service Coordinator and Operations Support:

  • Develop extensive insight across UW Medicine HR processes (both within and external to Workday HCM, including Workday Recruiting) and consistently apply this end-to-end perspective in conjunction with meeting the service delivery objectives of the WMS team.
  • Serve as primary resource for monitoring inquiries coming in to and assigned to the WMS team (via UW Connect, hrwms inbox), facilitating management of inquiries/issues in accordance with established protocols.
  • Serve as an escalated point of contact for Workday HCM (including Workday Recruiting) administrative issues and inquiries, provide advanced consultative expertise to support the WMS team by resolving complex HR and Payroll inquiries. 
  • Serve as primary resource for a defined scope of centralized Human Capital Management (HCM) system transactions, including Workday Recruiting. 
  • Coordinate with UW HR HCM Operations staff and with external Central Business Unit experts to address escalated inquiries
  • Execute critical pay period end audits via established Workday reports; complete initial review, follow-up with managers/recruiters/WMS team to determine next steps, and track through to resolution prior to payroll cut-off. 
  • Have proficient knowledge of policy, procedure, and Workday fundamentals to complete routine audits of the system.
  • Serve as back-up support for Workday HR Analysts, as needed, for complex HCM administrative issues and inquiries, providing advanced consultative expertise to support UW Medicine Health System staff and working students.
  • Provide support in managing duplicate candidate records in Workday Recruiting, including conducting research and coordinating follow-up with the Recruitment team as needed. Develop Duplicate Management Framework subject matter expertise, becoming primary expert for WMS Team.
  • Effectively escalate issues to supervisor when normal business practices are not successful in resolving.
  • Identify and execute process improvement opportunities to deliver enhanced customer services to the organization. 
  • Develop and maintain tools, templates, desk procedure documentation, standards and reports to support HR Analyst functions.  
  • Identify and develop relevant content for organization-specific training and development that may be added

    to the working repository of knowledge content. Assist in training any new HR Analysts that join the WMS Team.

  • Apply HCM subject matter expertise to effectively execute and support Workday HCM testing activities, including test planning and documentation.
  • Contribute to an outstanding customer-service environment, including strong collaboration with key stakeholders.
  • Apply tact and diplomacy when dealing with customers, establishing credibility and building trusting relationships with business owners, customers, and leadership.
  • Develop constructive alignments with designated areas of the organization in the interest of delivering high quality services.

    Other Duties as Assigned:

  • Support periodic Workday update processes, including HCM testing activities (planning and documentation).
  • Support WMS and Workday HCM knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content.
  • Support WMS training activities, including development and verification of relevant content.
  • Attend team and departmental meetings as appropriate.

    Minimum Qualifications

    Bachelor's Degree in a technology, business, or human resources related field.

    A minimum of three years of relevant work experience to include:

  • Experience working in the HR, Benefits and/or Payroll domains
  • Working experience processing and troubleshooting transactions in HCM systems
  • Experience drafting and maintaining process and procedure documentation
  • Experience collaborating with department transactional initiators and understanding the political landscape amongst distributed organizations
  • Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume time-frames
  • Experience supporting system testing and/or data validation activities
  • Ability to learn and apply basic Workday Reporting skills

    Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

    Desired

  • 2+ years hands-on Workday functional experience in HCM
  • 1+ experience with Workday reporting
  • Project Management & Organization (Small to Medium sized efforts)

    Working Environmental Conditions

  • The work may be performed during the department’s core business hours; either by telecommuting or in an office environment, based on the team’s business requirements and manager approval. Typically hybrid telework arrangement (2 days a week in office/3 days remote).
  • Some off-hours and weekends may be needed to resolve problems and respond to emergencies. 
  • Is expected to meet in-person as directed by manager.
  • Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations, as needed.

    Compensation, Benefits and Position Details

    Pay Range Minimum:

    $81,600.00 annual

    Pay Range Maximum:

    $87,600.00 annual

    Other Compensation:

    -

    Benefits:

    For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

    Shift:

    First Shift (United States of America)

    Temporary or Regular?

    This is a regular position

    FTE (Full-Time Equivalent):

    100.00%

    Union/Bargaining Unit:

    Not Applicable

    About the UW 

    Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

  • UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

    Our Commitment 

    The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law

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