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HR Business Analyst, Customer Support and Operations
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Overview
Job Description
Job Description
The UW Medicine Human Resources Workforce Management Systems (WMS) department is a shared services organization that supports all of UW Medicine Health System, including Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Neighborhood Clinics (UWNC), Faculty Practice Plan Svcs (FPPS), Airlift Northwest (ALNW), and UW Medicine Shared Services. WMS is responsible for the ongoing support and maintenance of HR infrastructure and applications which support all of these institutions, along with the implementation of new HR services and processes that are used to support and further the UW Medicine mission.
The HR Business Analyst for Customer Support and Operations (“Analyst”) position will report to the Director for UW Medicine HR (UWMHR) and operate as a member of the Workforce Management Systems Team that is dedicated to supporting UW Medicine HR projects, processes, workforce data management and reporting.
The Analyst will serve as the primary customer support coordinator across the UW Medicine HR intake points (e.g. hrwms inbox, UW Connect), monitoring and facilitating the management of complex, cross-functional inquiries/issues in accordance with established protocols as well as ensuring assigned emails receive prompt and complete replies. The Analyst will work with leaders from across the Health System, HR staff and customers to ensure that the WMS team consistently meet the needs of our customers.
Additionally, the Analyst will support our internal HR team and other internal business partners with on-going maintenance, operational and technical support of all aspects of the Workday HCM and Workday Recruiting system, including but not limited to pay period end auditing and issue resolution and testing support for regular and ad hoc Workday updates.
Position Responsibilities
HR Analyst - Customer Service Coordinator and Operations Support:
to the working repository of knowledge content. Assist in training any new HR Analysts that join the WMS Team.
Other Duties as Assigned:
Minimum Qualifications
Bachelor's Degree in a technology, business, or human resources related field.
A minimum of three years of relevant work experience to include:
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Desired
Working Environmental Conditions
Compensation, Benefits and Position Details
Pay Range Minimum:
$81,600.00 annualPay Range Maximum:
$87,600.00 annualOther Compensation:
-Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:
First Shift (United States of America)Temporary or Regular?
This is a regular positionFTE (Full-Time Equivalent):
100.00%Union/Bargaining Unit:
Not ApplicableAbout the UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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