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$25 - $27 / hour
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$24 - $29 / hour
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Posted 4 days ago

$25 - $27 / hour
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Posted 30+ days ago
IT Help Desk Technician II - Healthcare Systems Support
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Job Description
- Monitor and support HL7 message interfaces between clinical systems
- Coordinate with vendors for medical equipment software updates and patches
- Ensure HIPAA compliance in all technical support activities
- Document technical issues and resolutions in accordance with healthcare regulations
- Perform basic network troubleshooting including connectivity, VLAN, and TCP/IP issues
- Support wireless infrastructure for medical devices and mobile workstations
- Assist with workstation deployment and imaging for clinical areas
- Maintain inventory of IT assets including medical peripherals and specialized hardware
- Work closely with clinical staff to understand workflow requirements and minimize downtime
- Collaborate with engineers and system administrators on complex issues
- Provide on-call support on a rotating basis for critical healthcare systems
- Train end users on healthcare applications and best practices
- Associate degree in Information Technology, Computer Science, or related field (Bachelor's preferred)
- 2-4 years of IT help desk experience, with at least 1 year in a healthcare environment
- Active IT certification such as CompTIA A+, Network+, or Healthcare IT Technician (HIT)
- Solid understanding of Windows 10/11 and Windows Server environments
- Experience with Active Directory, Group Policy, and domain administration
- Basic networking knowledge including TCP/IP, DNS, DHCP, and VLAN concepts
- Familiarity with Microsoft Office 365 and Exchange
- Experience with remote support tools and ticketing systems
- Working knowledge of EHR systems (Veradigm or similar)
- Understanding of HL7 messaging standards and healthcare data exchange
- Experience supporting medical devices and clinical equipment interfaces
- Familiarity with PACS, laboratory information systems, and pharmacy systems
- Knowledge of HIPAA technical safeguards and healthcare compliance requirements
- HL7 certification or demonstrable experience with interface engines (Mirth, Rhapsody, Cloverleaf)
- Experience with Citrix and VMware virtual desktop environments
- Knowledge of SQL for basic database queries
- Experience with mobile device management (MDM) in healthcare settings
- Familiarity with biomedical equipment networks and medical device secure
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