landing_page-logo
  1. Home
  2. »All Job Categories
  3. »Healthcare Support Jobs

Auto-apply to these healthcare support jobs

We've scanned millions of jobs. Simply select your favorites, and we can fill out the applications for you.

Call Center Representative (Healthcare Support Agent) - San Juan, PR-logo
UnitedHealth Group Inc.San Juan, PR
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. If putting a smile on someone's face puts one on yours, you belong on our team. Here at Optum Puerto Rico Operations, we've brought together teams of incredibly compassionate and positive people to help serve our members and providers when they reach out to us with questions. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career. Primary Responsibilities: Provide phone support to address the needs of members and providers using probing questions to thoroughly understand the type of assistance required Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Research complex issues across multiple databases and work with support resources to resolve member and provider issues and/or partner with others to resolve escalated issues Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools Collect relevant information, build rapport, and respond compassionately May require contacting home plan on behalf of the member/provider to assist with preauthorization's and/or confirm/verify claim/benefit information Other duties may apply This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION* You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 1+ years of experience in any of the following areas: customer service experience analyzing and solving customer problems, call-center environment, and or health care setting analyzing and solving customer problems Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems Experience demonstrating proficient typing skills Available to work (40 hours/week) Monday- Sunday. Flexible to work any of our rotational 8-hour shift schedules during our normal business hours of (6:00am to 11:00pm) including daylight savings changes Bilingual Spanish/English proficiency Preferred Qualifications: Health care experience Data entry experience Proven knowledge of medical or health insurance terminology At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Posted 30+ days ago

Healthcare Applications Support Analyst-logo
AllHealth NetworkEnglewood, CO
Healthcare Applications Support Analyst AllHealth Network is currently looking for a qualified Healthcare Applications Support Analyst to join our team of passionate behavioral health service professionals. As a team we strive every day to nurture growth and recovery by caring for each other, our clients, and our future. Pay Rate: $68,000 - $75,000 The base salary range represents the low and high end of the AllHealth Network salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, merit, and the ability to embody the AllHealth Network mission and values. The range listed is just one component of AllHealth Networks' total compensation package for employees. Other rewards may include short-term and long-term incentives as well as a generous benefits package detailed below. Job Description: Healthcare Applications Support Analyst Provide Tier 1 support for Electronic Health Record (EHR) and related systems Participate in testing activities related to application updates, bug fixes, and new releases Perform basic system maintenance (user set up, configurations, permissions) Provide guidance, assistance, and follow-up on user inquiries related to EHR and related systems Analyze and resolve issues reported by users, often involving in-depth troubleshooting of application behavior and system interactions Follow established procedures for handling incidents and problems, including documentation, categorization, and escalation to other teams when necessary Contribute to system-related documentation and knowledge bases Testing Release Notes for system upgrades Develop strong working relationships with a variety of stakeholders Follow all AllHealth Network policies and procedures Complete all deliverables accurately, legibly and by established timelines Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines Perform other duties as required within the scope of the position and the experience, education and ability of the employee Qualifications: Bachelor's Degree in computer science, information technology, or a related field or equivalent combination of education and work experience 1-3 years information technology/systems experience Experience with EHR systems, especially the SmartCare EHR, is a plus Previous experience in a healthcare environment is a plus Strong organizational and multitasking skills AllHealth Network does not employ former or current clients or family members of clients receiving treatment at any AllHealth Network facilities Shift/Location: Full-Time Englewood, CO Benefits & Perks: First, you would be joining one of Denver's Top Places to Work! We are honored to receive this amazing award, and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger. Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes: Positive, collaborative team culture Competitive compensation structure Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts Retirement Savings 401k, company match up to 50% of the first 6% contributed Relocation Assistance/Sign-On Bonus Please keep in mind that while sign-on bonuses may be advertised, AllHealth Network maintains a policy of not offering these bonuses to current internal employees. We appreciate your understanding and continued commitment to our team Excellent Paid Time Off & Paid Holidays Off Additional Benefits Please apply and you will be joining the amazing mission to be the most impactful growth and recovery provider with communities that need us most.

Posted 2 weeks ago

Healthcare Application Support Analyst-logo
Ovation HealthcareCone Health - Greensboro, NC
Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com. Summary The L2 Help Desk Application Analyst provides support for clinical and business applications to enhance their performance and ensure alignment with organizational needs. Working under close supervision, this role involves analyzing and evaluating user requirements, understanding and accurately relaying system functionality, and resolving technical issues. The Application Analyst collaborates with internal teams and external partners to ensure applications support clinical and business workflows effectively. Key responsibilities include analyzing user and department workflows, collecting and interpreting data, validating system configurations, and assisting our customers in issue resolution. The L2 Help Desk Application Analyst acquires and applies knowledge of evolving technical solutions in healthcare and supports integration with cross-functional applications. Additional skills include the following: Will serve as the contact for customers seeking assistance with application issues over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the appropriate L3 team. Provide accurate information on IT products or services. Record events and problems and their resolution in Service Now. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Other IT support or IT administrative tasks as needed. Create Knowledge Articles and maintain the Troubleshooting Guide. Additional responsibilities may be assigned as required to support the organization's goals. Required: Healthcare application support/analyst experience required. Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. Current Epic Certification required. Application Proficiency- Understands the base workflows and system set up for applications across the health system. Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication- Able to read and interpret written information. Teamwork- Contributes to building a positive team spirit. Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment. Attendance/Punctuality- Is consistently at work and on time. Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Working Conditions and Physical Requirements: Reliable high-speed internet connection is required for all remote/hybrid positions. Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Posted 5 days ago

Healthcare Support Specialist-logo
Panama CityPanama City, Florida
Receptionist The therapy medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care. Summary of tasks Welcomes and greets all patients and visitors, in person or over the phone. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information. Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made. Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff. Schedules next appointments and reschedules any patient appointments. Collects patient payments and records these payments on a daily batch sheet for billing. Maintains the cash drawer for the office and reconciles the petty cash on a daily basis. Responds to patients, prospective patients, and visitor inquiries in a courteous manner. Protects patient’s rights by maintaining confidentiality of personal and financial information. Keeps office supplies within the clinic adequately stocked by anticipating inventory. Qualification High school diploma or equivalent 2 years of relevant experience scheduling in a medical office environment Thorough understanding of medical office workflows 1 year of experience working with EHR Experience in Family Medicine and/or Orthopedics is a plus Skills and Abilities Communication Multi-tasker Attention to detail Ability to work in a fast pace environment Teamwork / Collaboration Ability and desire to learn new things and improve processes Ability to listen and understand patient and provider concerns Self and situational awareness Job Type: Part-Time afternoon Healthcare setting: Clinic Medical office Medical specialties: Primary Care Radiology Physical Therapy Schedule: Monday to Friday Application Question(s): Please list the rate of pay you are looking for. Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Medical receptionist: 1 year (Preferred) Work Location: In person

Posted 1 week ago

R
Raintree Systems, IncPhoenix, AZ
Associate Product Support Representative (RCM/Billing) Location: Phoenix, AZ / On-Site Department: Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. An Associate Product Support Representative plays a critical role in the overall client experience.  This person is often the face of the company for users experiencing issues or questions with Raintree software.  Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers.  Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service/communication.   They will work closely with clients and other support team members to efficiently identify and solve basic issues.  The ideal candidate is skilled at troubleshooting/problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first. Role responsibilities include but are not limited to the following:   Duties and Responsibilities Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing/Financial) Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach. Demonstrate top-notch communication skills through empathy and active listening.  Use these skills to help gather relevant information and validate to remove ambiguity. Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem.  Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.)  Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities.  Effectively Manage your cases - Document, Document, Document.  Set specific follow-up dates/times w/ the client and meet those commitments.  Do what is right, and don’t let your cases get stale.  Leverage priority and aging to guide follow-ups and when issues should be escalated. Identify client needs quickly and successfully implement solutions Close the required minimum number of client cases and follow-up on escalated issues Perform new Raintree software upgrades and related tasks as needed Provide timely updates to management on all high priority, high impact issues Identify common challenges and proactively inform ways to improve our product/processes Contribute to Raintree’s knowledge base content, documentation, and training materials Link knowledge articles used to resolve issues to all relevant cases Ensure compliance with company policies, maintaining data security and confidentiality. Client first - own it and figure it out internally.  Avoid transferring customers, calls or cases.  Beyond great service, your job is to be a top notch Raintree troubleshooter/problem solver.   Position Proficiencies and Requirements Bachelor’s degree or relevant experience At least 2 years of software application support experience in a SaaS environment High technical aptitude Proven track record of outstanding client support, troubleshooting and problems solving in a  complex, technical environment Medical/Revenue Cycle Management experience preferred Previous SaaS or Healthcare IT company experience preferred Working knowledge of EMR/EHR medical software applications is a plus Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful.   Our Perks Remote Work/Work From Home Paid Time Off/11 Paid Holidays/Year-End Holiday Break Health, Dental, Vision, HSA/FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave   About Raintree Systems​ Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR

Posted 3 weeks ago

Customer Support Associate, Healthcare Navigation -logo
RightwayDenver, CO
This role is located in our Denver Tech Center Office. This is not a remote position.   THE ROLE: We’re looking for a Health Guide   who is motivated by our mission to unlock transformational healthcare outcomes.  To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care.  As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs.  Navigating healthcare is oftentimes complex, confusing and down right frustrating.  At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey.  Our Navigation Operations is a fast-paced, dynamic, and a growing environment.  We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers.  This role will be office based, not a remote position.    WHAT YOU’LL DO: Healthcare navigation concierge service delivery via phone, chat, text, and email.  Sources high-quality care providers based on a member’s needs and preferences Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g.  deductibles, coinsurance, and out of pocket maximum Supports members with healthcare billing questions and issue resolution Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services.   WHO YOU ARE: Strong organizational skills Customer-centric orientation  Strong verbal and written communication skills A high degree of empathy Strong critical thinking and problem solving skills Comfortable with continuous process improvement and change as Rightway is growing and evolving     Computer literacy College degree preferred   Expected hourly rate $19-$23/HR Offer amounts for both remote and in office roles are influenced by geographic location.   ABOUT US Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with satellite offices in Miami and Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.   HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. Rightway is PROUDLY an Equal Opportunity Employer that believes in ‘strength in the diversity of thought processes, beliefs, background and education’ and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Posted 30+ days ago

Customer Service Team Lead – Healthcare Support-logo
GetixHealthHouston, Texas
Calling All Natural-Born Leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth , we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high-performing team that supports our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day. Position responsibilities: Lead and coach a customer service team to meet quality and productivity goals Support staff with system and telephony issues Monitor performance and conduct monthly 1:1s Resolve and escalate issues that affect operations or client satisfaction Ensure HIPAA and compliance adherence Partner with internal departments and clients to ensure top-tier service Education and experience High school diploma or GED required; additional education is a plus. 2–5 years of healthcare revenue cycle experience (required) 2+ years in a lead or supervisory role (preferred) EPIC experience strongly preferred Proven experience working with multiple systems and databases in a fast-paced setting. Excellent communication and leadership skills Strong attention to detail and compliance awareness Proficient in MS Office Additional Notes: Hours: Monday - Friday Various Shifts from: 8am- 5pm, 9am- 6pm, 10am- 7pm, 11am- 8pm Compensation: $19- $22/hr.+ (bonus eligible quarterly) This is a fast-paced, high-volume role where you will be required to handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success, and you'll be expected to collaborate with colleagues to improve service delivery. Why Join Us? ✔️ Competitive pay ✔️ Growth opportunities ✔️ Inclusive, supportive culture ✔️ Full benefits for full-time roles Benefits and Incentives: Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment. Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D. 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service. Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment. Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed. Apply now to take the next step in your healthcare career! Note: This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions. GetixHealth is an equal employment opportunity employer and participates in E-Verify.

Posted 30+ days ago

Customer Service Team Lead – Healthcare Support-logo
GetixHealthSan Antonio, Texas
Calling All Natural-Born Leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth , we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high-performing team that supports our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day. Position responsibilities: Lead and coach a customer service team to meet quality and productivity goals Support staff with system and telephony issues Monitor performance and conduct monthly 1:1s Resolve and escalate issues that affect operations or client satisfaction Ensure HIPAA and compliance adherence Partner with internal departments and clients to ensure top-tier service Education and experience High school diploma or GED required; additional education is a plus. 2–5 years of healthcare revenue cycle experience (required) 2+ years in a lead or supervisory role (preferred) EPIC experience strongly preferred Proven experience working with multiple systems and databases in a fast-paced setting. Excellent communication and leadership skills Strong attention to detail and compliance awareness Proficient in MS Office Additional Notes: Hours: Monday - Friday Various Shifts from: 8am- 5pm, 9am- 6pm, 10am- 7pm, 11am- 8pm Compensation: $19- $22/hr.+ (bonus eligible quarterly) This is a fast-paced, high-volume role where you will be required to handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success, and you'll be expected to collaborate with colleagues to improve service delivery. Why Join Us? ✔️ Competitive pay ✔️ Growth opportunities ✔️ Inclusive, supportive culture ✔️ Full benefits for full-time roles Benefits and Incentives: Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment. Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D. 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service. Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment. Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed. Apply now to take the next step in your healthcare career! Note: This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions. GetixHealth is an equal employment opportunity employer and participates in E-Verify.

Posted 30+ days ago

Client Account Support Senior Analyst - Hybrid - Mclean, Va/Richmond, Va/Baltimore, MD - Cigna Healthcare-logo
CignaMclean, VA
Please note: This hybrid role will require the incumbent candidate to come into the McLean, VA, Richmond, VA or Baltimore, MD office 3 days per week. The Client Account Support Senior Analyst role provides professional input to Client Services assignments and projects for a designated book of business. This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager. Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The ideal candidate will have demonstrated experience and ability to manage all services aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region. This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases. Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines. The incumbent candidate must be based out of the following office: McLean, VA Richmond, VA Baltimore, MD Responsibilities: Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis. Coordinates with manager and/or account manager to meet clients' needs and ensure potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business. Attend geographically assigned local market client/broker meetings Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members. Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner. Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention. Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment. Understands multi-product and benefit options for dual systems, platforms, funding types. Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed. Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases. Make independent decisions and present proactive solutions/approaches to mitigate delays and potential service risk. Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations. Including participation in project execution. Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute. Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success. Qualifications: Bachelor/Associate's degree in a related field preferred or at least 3 years of related experience. Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred Exceptional customer centric skills and knowledge in all product and funding types strongly preferred. Strong attention to detail; Ability to quickly understand the Clients' needs and expectations. Proven Strong analytical and problem solving skills, strongly preferred Organized and experienced in meeting tight deadlines Strong communication and interpersonal skills (verbal, written) Ability to consistently meet tight deadlines and work under pressure Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required Prior experience working with matrix partners and external customers is preferred Ability to attend client/broker events locally with potential to travel If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Posted 1 week ago

R
Rightway HealthcareDenver, CO
This role is located in our Denver Tech Center Office. This is not a remote position. THE ROLE: We're looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs. Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a "go-to" expert resource to support them every step of the way throughout their healthcare journey. Our Navigation Operations is a fast-paced, dynamic, and a growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. This role will be office based, not a remote position. WHAT YOU'LL DO: Healthcare navigation concierge service delivery via phone, chat, text, and email. Sources high-quality care providers based on a member's needs and preferences Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum Supports members with healthcare billing questions and issue resolution Supports members with care coordination, such as schedules doctors' appointments and arranging other ancillary support services. WHO YOU ARE: Strong organizational skills Customer-centric orientation Strong verbal and written communication skills A high degree of empathy Strong critical thinking and problem solving skills Comfortable with continuous process improvement and change as Rightway is growing and evolving Computer literacy College degree preferred Expected hourly rate $19-$23/HR Offer amounts for both remote and in office roles are influenced by geographic location. ABOUT US Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with satellite offices in Miami and Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is PROUDLY an Equal Opportunity Employer that believes in 'strength in the diversity of thought processes, beliefs, background and education' and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Posted 30+ days ago

Customer Support (Healthcare)-logo
Broadway VenturesColumbia, South Carolina
At Broadway Ventures , we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth. Built on integrity, collaboration, and excellence, we’re more than a service provider—we’re your trusted partner in innovation. Are you someone who enjoys helping others, staying organized, and making a difference behind the scenes? If you’ve worked in customer service, a call center, retail, banking, or administrative roles—this could be the perfect next step in your career. We’re looking for Customer Support Specialists who are great with people, detail-oriented, and comfortable learning new tools. What You’ll Be Doing Provide friendly, helpful phone and email support to customers using our system Track and manage customer service requests using our internal tools Help users enroll in our services through an app and guide them through simple steps Support the setup of basic electronic transactions (we’ll train you) Assist with documentation and audits Collaborate with team members and contribute to smooth daily operations What You’ll Need A high school diploma or equivalent At least 2 years of experience in a customer service or administrative role (retail, banking, office, call center, etc.) Strong communication skills—both spoken and written A professional and friendly demeanor Basic computer skills (such as email, browsing, and Microsoft Office, File Explorer) Nice-to-Haves (Not Required) Associates Degree Familiarity with Electronic Data Interchange, Medicare or the Healthcare field Schedule Monday to Friday, standard 8-hour shifts, M-F 2 - 3 times a month you would be required to work 10:30am - 7:00pm Typical office environment, hybrid schedule If you're looking for a meaningful role with a company that values your contribution, apply now to join our team. We look forward to connecting with you. Benefits : 401(k) & matching Dental insurance Vision insurance Health insurance Life insurance Flexible Paid Time Off Paid Holidays What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and discuss salary requirements. Management will be conducting interviews with the most qualified candidates. We perform a background and drug test prior to the start of every new hires' employment. In addition, some positions may also require fingerprinting. Broadway Ventures is an equal-opportunity employer and a VEVRAA Federal Contractor committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on military status, race, religion, color, national origin, gender, age, marital status, veteran status, disability, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Posted 30+ days ago

A
Aramark Corp.Meyersdale, PA
Job Description It's time for a sweeping change to your career so that you can pursue what matters to you! At Aramark, making sure we provide clean environments is something in which we take pride and is a skill set that can help take you further in your career. As a professional Housekeeper on our team, you'll take pride in cleaning and maintaining the cleanliness of our locations to help keep our guests happy and healthy. Integrity and attention to detail are also two must-have tools that you keep in your cleaning case. By helping us create clean, safe, and orderly environments for our guests, you'll pave the way to more opportunities for yourself at Aramark! Job Responsibilities Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs. Maintains all assigned ancillary and department areas and corridors in a clean neat and sanitary manner, to protect safety and health of others and in compliance with accurate preventative maintenance procedures as outlined in department policy. Inspects and uses judgment in determining which cleaning techniques outlined in orientation guidelines to follow. Demonstrates efficient and safe use of housekeeping equipment and solutions as observed by supervisor. May disinfect and sterilize equipment and supplies, using germicides and sterilizing equipment. Diligently employs universal precautions when disposing of trash and bio-hazardous materials. Keeps cart properly stocked with equipment and cleaning supplies; ensures all chemicals are accurately labeled, and all equipment is in good working condition. Promotes effective interpersonal and interdisciplinary relationships, maintains professional conduct at all times. Assists in improving productivity and efficient operations of the department. Demonstrates commitment to professional growth and competence by adherence to component and departmental training commitments. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Past cleaning experience preferred Attention to detail Ability to communicate effectively with clients, senior management, and Aramark support staff Ability to respond effectively to changing demands This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Somerset

Posted 3 weeks ago

Sr. Government Healthcare Financial Consultant-logo
Clark InsuranceLos Angeles, CA
Company: Mercer Description: We are seeking a talented individual to join our Government Healthcare Consulting team (GHSC) at Mercer. The Sr. Government Healthcare Financial Consultant partners with state governments to examine financial reports in order to understand emerging Medicaid health care experience as well as the financial performance of managed care organization and interacts with credentialed actuaries and financial executives to ensure Medicaid dollars are being utilized efficiently. We specialize in assisting government-sponsored programs in becoming more efficient purchasers of health services. We bring the best critical thinkers forward in helping our clients address their issues. We will count on you to: Work with client and team project managers to clearly define the scope, timelines and deliverable(s) of the project; ensure development and proposes essential project documents, including the budget and work plans Ensure regular communication with client to review project status and expectations; provide expertise and insight to the client and team to solve potential problems within the project; manage scope of project, budget and timelines What you need to have: BA/BS degree 5+ years of healthcare financial analysis experience, including financial modeling, or rate setting Ability to lead large teams, projects, and initiatives in a dynamic environment Advanced MS Office skills What makes you stand out? Medicaid program experience is strongly preferred Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Posted 4 weeks ago

VP Sr. Equity Research Analyst - Healthcare-logo
Calamos Asset Management, Inc.Naperville, IL
About Calamos Calamos is a diversified, global asset and wealth management firm offering a wide range of innovative investment strategies. As one of the top liquid alternative asset managers in the world, Calamos maintains dedicated investment teams across all asset classes, with global research capabilities and access to specialized private and public markets. Calamos offers investment strategies and personal wealth management solutions through separately managed portfolios, mutual funds, ETFs, closed-end funds, private funds, and UCITS funds. Clients include major corporations, pension funds, endowments, foundations, and individuals, as well as the financial advisors and consultants who serve them. Headquartered in the Chicago metropolitan area (with offices in both Naperville and Fulton Market in Chicago), the firm also maintains offices in New York, San Francisco, Milwaukee, Portland, and the Miami area. Summary of the Role The VP, Sr. Research Analyst is responsible for conducting research within the Healthcare Sector assigned and managing investment strategies in a team environment. Primary duties include preparing research reports on current and prospective holdings, monitoring fundamental and technical targets, keeping the research team informed of key issues, managing a team, and administering investment strategies and individual accounts. Primary Responsibilities Prepares research reports including company overview, industry and competitive analysis, valuation and other relevant information based on quantitative and fundamental factors. Monitors fundamental and technical targets for current and prospective holdings on a regular basis. Makes buy/sell recommendations as appropriate. Organizes and participates in strategy reviews with the Research team. Monitors performance and holdings relative to investment objectives, benchmarks and firm macro-economic outlook. Coordinates the implementation of investment decisions. May manage a team within the overall research function and mentor more junior analysts. Meets with internal portfolio specialists, clients, consultants, prospects to review investment processes, portfolio construction, individual positions, and performance. Preferred Qualifications Bachelor's degree required in Business, Finance, or other related area. CFA, MBA and/or MS in Finance are preferred. Minimum of 10-15 years of Equity Healthcare sector experience. Ability to work effectively both independently and in a team environment with limited supervision. Excellent analytical skills with the ability to compile and make decisions regarding data. High developed research skills. Compensation Disclosure The compensation for this role takes into account various factors, including work location, individual skill set, relevant experience, and other business needs. The estimated base salary range for this position is $165,000 - $200,000. Additionally, this position is eligible for an annual discretionary bonus. Please note that this is the current estimate of the base salary range intended for this role at the time of posting. The base salary range may be adjusted in the future. Benefits Calamos offers a comprehensive benefits package, including health and welfare benefits (medical, dental, vision, flexible spending accounts, and employer-paid short and long-term disability), as well as retirement benefits (401(k) and profit sharing), paid time off, paid parental leave, and other wellness benefits.

Posted 30+ days ago

Senior Project Manager - Healthcare-logo
STV Group, IncorporatedSacramento, CA
STV currently has opening for a Healthcare Senior Project Manager in the Construction Management group in Sacramento, CA. We are seeking Healthcare Senior Project Managers in the Sacramento, CA with a strong history of recent healthcare experience representing owner's on capital programs, facility upgrades, renovations and additions for both new and occupied healthcare facilities. The successful candidate will assume a role in our division managing Capital Program Management/Owners Representative assignments. The successful candidate will represent the owner and owner stakeholder groups and be an integral part of a high preforming team of professionals leading the delivery of projects and or programs for healthcare specific clients in Southern Florida. The Senior Project Manager will represent the owner's interest in managing design professionals and contractors constructing state of the art Healthcare, Pharmaceutical and Bio Life Science facilities. In this role the Senior Project Manager will work alongside of executive managers and will guide the project team to manage all phases of the project life cycle including but not limited to budgeting, planning, design, bidding, construction, commissioning, move management planning and close out services. Join STV and become part of one of the most dynamic and fast paced market sectors in the construction industry. Responsibilities: Responsibilities include assisting the Executive Managers in leading the project team. The SPM will set goals, develop project implementation strategies, policies and procedures to guide the project/program and mentoring team members. The SPM shall manage staff, recruit new staff, manage program financials and schedules. In addition, the SPM shall carry out duties as assigned by the Executive Team to achieve the successful completion of the program. The SPM shall lead cross functional healthcare projects/programs and initiatives with demanding resource requirements, risk, and/or complexity. Negotiate program scope changes, staffing assignments, and fees on behalf of STV. Develop program organizational structures and implementation strategies. Define program resource requirements. Manage the client relationship. Monitor design and construction activities to ensure that all phases of work are done in accordance with contractual agreements and corporate quality standards. Define and assign project responsibilities to the Project/Program Team. Develop policies and procedures to foster the growth of a high performing team. Evaluate program financials, cash flow analyses, and cost estimates, as well as purchase orders, change orders, and invoices and implement actions to facilitate program compliance and the successful delivery of the program. Work with team to forecast, identify and addresses areas of potential liabilities and risks. Work with team to develop, monitor, and maintain project schedules. Ensures that project objectives are met. Develop and implement policies and procedures to maintains client, consultant, contractor, and vendor relationships. Works with team to manage conflict resolution. Communicates complex ideas, anticipates potential concerns and persuades others, which may include executive leadership, to adopt positions to facilitate the successful conclusion of the project. Develop standards, protocols, policies and procedures to facilitate project success. Build a collaborative work environment. Provides guidance, direction, and instruction to less experienced team members and colleagues. Required Skills: The ideal candidate will have a bachelor's degree in Engineering, Architecture, Construction Management OR related fields OR AS or BS degree in conjunction with commensurate years of industry experience Minimum of 15 years of clinical renovations and owner representative/project management experience, specifically in Hospital, Healthcare Systems, Pharmaceutical, and or Laboratory related projects. Demonstrated history in managing a minimum of $100 million in healthcare or related construction types. Demonstrated experience in managing high-rise construction projects. Demonstrated experience in managing program/project teams on large complex healthcare projects. Demonstrated experience, knowledge, and a track record in project management techniques, concepts, principles, and standards. Requires excellent written and verbal communication skills and the ability to effectively communicate at all levels internally and externally to establish credibility on project teams. Knowledge and ability to creatively resolve issues as they arise. Knowledge and ability to supervise people including recruitment, training, performance management, and people development. High proficiency with general Microsoft applications, including MS Project and Share Point. Demonstrated experience with project management software and applications. Compensation Range: $0.00 - $0.00 Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At STV, we are fully committed to expanding our culture of diversity and inclusion, one that will reflect the clients we serve and the communities we work in, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles. STV offers the following benefits • Health insurance, including an option with a Health Savings Account • Dental insurance • Vision insurance • Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable) • Disability insurance • Life Insurance and Accidental Death & Dismemberment • 401(k) Plan • Retirement Counseling • Employee Assistance Program • Paid Time Off (16 days) • Paid Holidays (8 days) • Back-Up Dependent Care (up to 10 days per year) • Parental Leave (up to 80 hours) • Continuing Education Program • Professional Licensure and Society Memberships STV is committed to paying all of its employees in a fair, equitable, and transparent manner. The listed pay range is STV's good-faith salary estimate for this position. Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.

Posted 4 weeks ago

C
CollectiveHealth, Inc.San Francisco, CA
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Analytics team is a data-driven team focused on unlocking insights that improve member outcomes and drive business performance. Our team sits at the intersection of data, strategy, and execution. The Analytics team reports directly to the Vice President, Data Engineering, Analytics, and AI in Product Development. In this role, you will lead complex data analyses to support clinical, operational, and financial decisions, and play a key role in developing data products that shape strategic direction. You will collaborate across departments, mentor junior analysts, and work directly with business stakeholders. If you're passionate about using data to make a meaningful impact in healthcare, you'll find a home here. What you'll do: Design, build, and deliver sophisticated analyses on medical cost, utilization, membership, quality, pharmacy, and network performance. Translate business questions into analytic plans and communicate results in a clear, actionable manner to both technical and non-technical audiences. Develop and maintain dashboards, reports, and data visualizations using Looker and other BI tools. Support internal stakeholders (e.g., Product, Clinical, Network, Finance) by generating insights that inform strategy and operational improvements. Identify opportunities to automate manual reporting and create scalable analytic assets. Provide quality assurance and peer review of analytic deliverables. Mentor junior analysts and contribute to the development of analytics standards, documentation, and best practices. To be successful in this role, you'll need: 8+ years of experience in data analytics, preferably in healthcare, health tech, or a related industry. Proven ability to work with complex, large-scale datasets-including querying, QA, summarizing, visualizing, and communicating insights. Strong SQL skills with a track record of writing efficient, scalable queries for analysis and reporting. Experience with more than one coding language and business insights tooling with Looker. Demonstrated project management skills, with the ability to prioritize tasks, manage timelines, and drive cross-functional collaboration. Strong communication skills, with the ability to translate technical findings into clear, actionable recommendations for non-technical stakeholders. To partner with data engineering to develop and maintain data models that support analytics, reporting, and business intelligence across clinical and insurance domains. To champion data quality by conducting regular audits, identifying inconsistencies, and supporting governance practices that ensure data integrity. To collaborate with cross-functional teams-including clinical leaders, product managers, and strategy partners-to surface insights that guide program design and business decisions. To be self-sufficient, intellectually curious and take ownership for everything you do. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/ . San Francisco, CA Pay Range $134,500-$168,750 USD Lehi, UT Pay Range $107,635-$134,000 USD Plano, TX Pay Range $117,500-$147,000 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/ .

Posted 3 weeks ago

Janitorial Healthcare Technician-logo
ServiceMASTER CleanEbensburg, PA
Benefits: Bonus based on performance Flexible schedule Free uniforms Opportunity for advancement Training & development Part-time evening Healthcare Technician in the Ebensburg Pa. area, starting at $13 an hour, Monday thru Friday. At ServiceMaster Clean, we don't just clean facilities-we create environments where people thrive. For over 60 years, we've built a reputation for excellence, and that starts with our people. As a Custodian, you'll join a team that values your contributions, invests in your success, and empowers you to grow. Why Work With Us? Competitive Pay- Your hard work is recognized and fairly rewarded. Flexible Schedules- We work with your life, offering schedules that fit. Career Path Opportunities- Whether you're here to grow or just getting started, we'll help you advance. Paid Training- You'll receive all the tools and knowledge you need to succeed. Your Role: As a Custodian, your attention to detail and dedication will help create safe, welcoming spaces for our customers and their communities. Your key duties include: Maintaining Facilities: Sweeping, mopping, dusting, cleaning restrooms, removing trash, polishing, and ensuring every corner shines. Managing Supplies: Keeping inventory of cleaning products and tools to stay ready for every task. Facility Security: Opening and locking buildings, and managing security systems as required. What You Bring to the Team: A strong work ethic and positive attitude-our training program will teach you the rest. Physical stamina for standing, walking, and lifting up to 25 lbs. Attention to detail and the ability to work efficiently in a fast-paced, multi-tasking environment. A respectful, team-oriented approach with coworkers and customers alike. Why ServiceMaster Clean? We're more than a cleaning company; we're a brand that believes in creating opportunities for people to succeed. Our teams are built on trust, respect, and shared success. When you work with us, you're part of a family that values what you bring to the table and supports you every step of the way.

Posted 30+ days ago

Hospital Contracting Manager - Va/Dc/Md Market - Healthcare-logo
CignaWashington, DC
LOCATION: Richmond or McLean, Virginia or Washington, DC or the Baltimore, MD area. This Manager, Hospital Contracting serves as an integral member of the Provider Contracting Team and reports to the Provider Contracting Senior Manager. This role assists in developing the strategic direction and management of the day to day contracting and network management activities for a local given territory. DUTIES AND RESPONSIBILITIES Manages complex contracting and negotiations for fee for service and value-based reimbursements with hospitals and other providers (e.g., Hospital systems, Ancillaries, and large physician groups). Builds relationships that nurture provider partnerships and seeks broader value-based business opportunities to support the local market strategy. Initiates and maintains effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management. Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing and Service. Manages strategic positioning for provider contracting, develops networks and identifies opportunities for greater value-orientation and risk arrangements. Contributes to the development of alternative network initiatives. Supports and provides direction to develop network analytics required for the network solution. Works to meet unit cost targets, while preserving an adequate network, to achieve and maintain Cigna's competitive position. Creates and manages initiatives that improve total medical cost and quality. Drives change with external provider partners by assessing clinical informatics and offering consultative expertise to assist with total medical cost initiatives. Prepares, analyzes, reviews, and projects financial impact of larger or complex provider contracts and alternate contract terms. Creates "HCP" agreements that meet internal operational standards and external provider expectations. Ensures the accurate implementation, and administration through matrix partners. Assists in resolving elevated and complex provider service complaints. Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated issues. Manages key provider relationships and is accountable for critical interface with providers and business staff. Demonstrates knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape. Responsible for accurate and timely contract loading and submissions and interface with matrix partners for network implementation and maintenance. May provide guidance or expertise to less experienced specialists. POSITION REQUIREMENTS Should possess a bachelor degree; preferably in the areas of Finance, Economics, Healthcare or Business related. Significant industry experience will be considered in lieu of a Bachelor degree. MBA or MHA preferred. 5+ years Hospital contracting and negotiating experience involving complex delivery systems and organizations required. Experience in developing and managing key provider relationships Knowledge of complex reimbursement methodologies, including incentive based models strongly preferred. Demonstrated experience in seeking out, building and nurturing strong external relationships with provider partners. Intimate understanding and experience with hospital, managed care, and provider business models. Team player with proven ability to develop strong working relationships within a fast-paced, matrix organization. The ability to influence both sales and provider audiences through strong written and verbal communication skills. Experience with formal presentations. Customer centric and interpersonal skills are required. Demonstrates managerial courage as well as an ability to maneuver effectively in a changing environment. Superior problem solving, decision-making, negotiating skills, contract language and financial acumen. Knowledge and use of Microsoft Office tools. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 91,200 - 152,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Posted 2 weeks ago

C
CNA Financial Corp.Atlanta, GA
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Start the next chapter of your career as a Complex Claims Consultant in Healthcare for CNA Insurance. CNA is a market leader in insuring healthcare providers and facilities, including dentists, physicians, nurses, nurse practitioners, physical therapists, counselors, pharmacists, massage therapists and more than 100 other categories of medical service providers, along with the facilities and practices in which they work. This role will support the Healthcare business and interact with these key customers. You will be responsible for the overall investigation, management and resolution of Healthcare professional liability claims in multiple states. You will be recognized as a technical expert in the interpretation of complex or unusual policy coverages. Under general management direction, you will work within defined authority limits, to manage professional liability healthcare claims with moderate to high complexity and exposure in accordance with company protocols, quality and customer service standards. You will also partner with internal business partners such as Underwriting and Risk Control, to share claim insights that aid in good underwriting and risk management decisions. The individual will work with insureds, attorneys, other insurers and account representatives regarding the handling and/or disposition of complex litigated and non-litigated claims in multi-state jurisdictions. The individual will investigate and resolve claims, coordinate discovery and team with defense counsel on litigation strategy. They should be able to utilize claims policies and guidelines, review coverage, determine liability and damages, set financial reserves, secure information to negotiate and settle claims. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of highly complex healthcare professional liability claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information. Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, working with counsel and following the company's claim handling protocols. Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim. Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts where necessary, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner. Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation. Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely. Keeps leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management. Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. Mentors, guides, develops and delivers training to less experienced Claim Professionals. May perform additional duties as assigned. Reporting Relationship Typically Director or above Skills, Knowledge & Abilities Thorough knowledge of the professional liability insurance industry, products, policy language, coverage, and claim practices. Understanding of dental malpractice claims and policies is strongly favored. Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly. Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems. Strong work ethic, with demonstrated time management and organizational skills. Ability to work in a fast-paced environment at high levels of productivity. Demonstrated ability to negotiate complex settlements. Experience interpreting complex insurance policies and coverage. Ability to manage multiple and shifting priorities in a fast-paced and challenging environment. Knowledge of Microsoft Office Suite and ability to learn business-related software. A commitment to collaboration and demonstrated ability to value diverse opinions and ideas. Education & Experience: Bachelor's Degree or equivalent experience. JD a plus. Typically a minimum six years of relevant experience, preferably in claim handling or medical malpractice litigation. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Professional designations are a plus (e.g. CPCU). #LI-KP1 #LI-Hybrid In Chicago/New York/California, the average base pay range for the Complex Claims Consultant role is $113,000 to $160,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Posted 30+ days ago

Government Healthcare Data Manager-logo
Clark InsurancePhoenix, AZ
Company: Mercer Description: We are seeking a talented individual to join our Government Healthcare Consulting (GHSC) team at Mercer. The Government Healthcare Data Manager will serve as a data team leader, working directly with actuarial, financial and data analysts, clinicians and health policy consultants, on large, complex projects. We will count on you to: Act as a project lead and partner with the client to define and manage the scope of the project, serve as an expert on data methodologies, and ensure consistency with industry standards Oversee all data strategy and processing activities and provide on-going review and guidance throughout the process. Inform client and project teams on the reasons and impacts of data anomalies, exceptions on the analysis, and formulate solutions Utilize SAS programming software to interpret, validate and analyze large health care data sets Collaborate with client and project teams to finalize methodologies and educate clients on the impact of their policies on the data Work with Mercer actuaries, clinicians, and health policy consultants using data to support the design and implementation of innovative and comprehensive solutions to emerging and/or unique challenges faced by clients Work with project leaders to identify growth and development opportunities for junior data analysts on project teams. Provide guidance, oversight and mentoring to junior data staff as needed What you need to have: BA/BS or equivalent experience required 10+ years of healthcare claims data, project management experience required 3+ years' experience leading teams Experience overseeing project teams and working in a client-facing capacity Experience using SAS, SQL or equivalent programming language What makes you stand out? Experience working with Medicaid claims data Experience managing large complex projects (preferably in a Consulting setting Excellent interpersonal skills; strong oral and written communication skills Ability to prioritize and handle multiple tasks in a demanding work environment Strong critical thinking and analytical problem-solving skills Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leadership We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. The applicable base salary range for this role is $115,200 to $230,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Posted 3 weeks ago

UnitedHealth Group Inc. logo

Call Center Representative (Healthcare Support Agent) - San Juan, PR

UnitedHealth Group Inc.San Juan, PR

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If putting a smile on someone's face puts one on yours, you belong on our team. Here at Optum Puerto Rico Operations, we've brought together teams of incredibly compassionate and positive people to help serve our members and providers when they reach out to us with questions. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career.

Primary Responsibilities:

  • Provide phone support to address the needs of members and providers using probing questions to thoroughly understand the type of assistance required
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Research complex issues across multiple databases and work with support resources to resolve member and provider issues and/or partner with others to resolve escalated issues
  • Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
  • Collect relevant information, build rapport, and respond compassionately
  • May require contacting home plan on behalf of the member/provider to assist with preauthorization's and/or confirm/verify claim/benefit information
  • Other duties may apply

This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.

  • ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION*

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 1+ years of experience in any of the following areas: customer service experience analyzing and solving customer problems, call-center environment, and or health care setting analyzing and solving customer problems
  • Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
  • Experience demonstrating proficient typing skills
  • Available to work (40 hours/week) Monday- Sunday. Flexible to work any of our rotational 8-hour shift schedules during our normal business hours of (6:00am to 11:00pm) including daylight savings changes
  • Bilingual Spanish/English proficiency

Preferred Qualifications:

  • Health care experience
  • Data entry experience
  • Proven knowledge of medical or health insurance terminology

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

pay-wall